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공공기관 업무관리시스템 성과평가 모형 개발에 관한 연구: 청와대 업무관리시스템(e지원시스템)을 중심으로
배이철,홍일유,Bae, Lee-Chul,Hong, Il-Yoo 한국경영정보학회 2008 Asia Pacific Journal of Information Systems Vol.18 No.1
Introduction The e-government is concerned with using Internet and Web technologies to exchange information and services with citizens, businesses and other related organizations, and it centers on three functions, namely informational, interactive, and transactional [UN, 2001]. Many developed countries like the U.S. have been actively involved in e-government projects, since they enable both more effective public services for citizens and more efficient internal operations. Korea is among these leading countries that are planning to leverage computer and communication technologies to provide for integration of work processes and information as well as convenient access to information and services. For this reason, evaluating e-government projects is becoming a crucial issue for both researchers and policy-makers. However, most research to date has primarily focused on a model of success of an e-government system designed for citizens, overlooking internal systems specifically created for employees working in a public organization. This paper is intended to propose a model to measure the success of a Web-based information system designed for use by internal users at Chungwadae, the executive branch of Korea's central government. The paper is also aimed at applying the model to the assessment of the present system being used at Chungwadae in comparison with the preceding system. Evaluating an e-Government System The most widely cited model of information systems success today is that of DeLone and McLean[1992, 2003, 2004]. The original model states that the success of an information system can be measured using six dimensions, including system quality, information quality, use, user satisfaction, individual impact, and organizational impact. Although the ultimate success of an information system may be reflected in the impact that the system has upon individuals as well as an organization, aspects of using the system such as system use and user satisfaction can play an important role in determining the system success, because the system would be a sheer failure if users don't like and use the system. As a response to criticisms given by numerous researchers, the authors adapted their model to fit the emerging Web-based environment. The revised model[DeLone and McLean, 2003] they offered included an additional quality dimension, namely service quality, and combined individual and organizational impacts into net benefits which can also influence user satisfaction. The e-government system success model can be built around this updated model. Our model incorporates information quality, system quality, and service quality as in the DeLone and McLean model. However, the 'system use' dimension has been replaced by perceived usefulness, as suggested by Seddon[1998]. In addition, because the e-government systems that this paper focuses on are internal public systems used in government agencies, the 'net benefits' dimension has been replaced by perceived work efficiency. Based on the proposed model, a total of nine hypotheses have been formulated which we tested using an empirical analysis. Methods A questionnaire form has been created with items that are designed to examine the relationships among the variables in the model. The questionnaire has been handed over, in person, to 65 members of Chungwadae staff who are now actively using the E-Support System, the present information system created to support internal work at Chungwadae. We made arrangements to meet with each individual who agreed to participate in our survey, and helped to fill out the survey form with explanations. Of the 65 copies that were delivered, only 33 were returned, and 30 responses of these have been adopted for our analysis, since three were not valid. The extremely small sample size was due to the limited number of staff members who had adequate experience required of this study. Results We gathered data from the questionnaire survey and analyzed them using a
The relationship between after‐school program participation and student’s demographic background
배상훈,김현철,이철원,김홍원 한국교육개발원 2009 KEDI Journal of Educational Policy Vol.6 No.2
This study examined (a) the demographic and socio‐economic characteristics of students associated with after‐school participation and (b) the neighborhood circumstances related to their engagement in after‐school programs. The study was conducted using data from the Survey of Private Education Expenditure 2007conducted by the Korea National Statistical Office. A two‐level logistic regression model was employed to analyze the data. The study found: (a) girls were more likely than boys to engage in all types of after‐school programs; (b) in general, parental education was positively associated with their children’s enrollment in afterschool programs; (c) compared with students from two‐parent homes, students from single‐parent homes had lower participation in both academic tutoring programs and enrichment activities; (d) low‐income students participated more in after‐school programs than higher‐income students; (e) students in low‐income schools were more likely to attend after‐school programs than students in wealthy schools; and (f) rural students had a greater tendency to engage in after‐school programs than urban students. The results suggest that after‐school programs play an important role in promoting the equality of education by providing extra time and opportunity for disadvantaged students and ultimately strengthen public schooling.