계약관리능력과 민간위탁의 성과에 관한 연구

황혜신 한국정책학회 2005 한국정책학회 학술대회 Vol.2005 No.동계

수요자 중심의 행정시스템 구축방안 연구 - 각론 (2)

황혜신,이광희,조태준,노승용,박혜준,권순만,박기환,권혁주,이근주 한국행정연구원 2010 기본연구과제 Vol.2010 No.-

Background and purpose of the study Today, our rapidly changing environment demands changes and reforms across society. In response, not only private companies but also the public sector is making efforts to materialize a customer-oriented government or a consumer-centered administrative system. In the face of such changes, the public sector must satisfy the needs and demands of consumers. To meet such demands is why this study was instituted. The study has two goals: first, to present measures for setting up an administrative system centered on consumers. To achieve this goal, the study will start by reviewing theoretical discussions regarding a consumer-centered administrative system and look into major cases abroad and relevant ones at home. Then, from a system perspective, it will discuss concrete establishment measures based on the next points -- the input and conversion process for policy decisions, details about generating public services and ways to deliver them, and the evaluation and feedback of public services. Second, it will discuss how to reform toward a consumer-centered administrative system by considering specific policy examples. Five policy examples, namely policies in relation to childcare, senior welfare, unemployment, food safety and civil petitions, will be explored. A consumer-centered administrative system focuses more on consumer-sthan the supplier, which is the government. Korea`s administrative reform has concentrated on the reestablishment of the role or function of government organizations and the improvement of efficiency and response to customers within them. Thus, a consumer-centered administrative system has been one of the key tasks of administrative reform. The ultimate goal of a consumer-centered administrative system is to enhance the quality of public services and thereby boost the quality of life and happiness of the public. Such a system is very useful in that it can enhance customers` support for the government by letting government organizations achieve responsiveness and accountability for residents(customers). Case studies of Consumer-Centered Administrative Systems Analysis of domestic and foreign cases revealed important implications. First, consumers should be categorized and services provided according to the characteristics of each consumer type. Second, providing services corresponding to consumers` demand inevitably requires a unified delivery system applicable among different services. Third, a unified service delivery system requires a dramatic growth in the quantity of administrative information and the ability to handle it. Fourth, if information and communication technology and an innovative administrative system centered on consumers are combined, accessibility to public services, consumers` service satisfaction and at the same time, efficiency and effectiveness of administrative services will be enhanced. Constructing a Consumer-Centered Administrative System Devising tools for stressing and protecting the rights of administrative service customers or consumers from a legal perspective is a key requirement for building a consumer-centered administrative system. Prominent examples include the Citizen`s Charter of Britain, Customer Service Standards of the U.S. and the Public Service Charter of Korea. Even if legal tools are developed in relation to a consumer-centered administrative system, the importance of an education and training system for individual public officials should be highlighted, since they are in charge of actually operating the administrative system. Another requirement for setting up a consumer-centered administrative system is from an organizational perspective. In other words, a shift is needed from traditional, hierarchical bureaucracy to a horizontal, cooperative organization that underlines empowerment and decentralization. In 2005, Korea adopted the division system and team system emphasizing performance, responsibility, swift response to customers` demand, and autonomy and responsibility of members. However, opinions diverge on settling this system of horizontal cooperative organization. To establish a consumer-centered administrative system, it is necessary to spread customer-oriented culture in public sector organizations, as well as to require communication systems, including public policy marketing and public relations, between service providers and customers in the fields of public service. Additionally, performance management systems for customer-oriented public administration should be adopted, using customer satisfaction surveys, control systems for service quality, and citizen participation in the processes of performance management. As a strategy for building customer-based systems in public administration, we can classify policy objects by sorting the types of consumers to promote balancing on the policy-designing process, as well as by reinforcing the integrity of the service providing system on policy implementation procedures. In addition, local governments not only enhance abilities to solve the problem but also increase the integration and accessibility of public service provision. Construction of SpecificPolicy Sections The strategy for infant care policy is to build up a service delivery system, such as Centerlink in Australia, which integrates child care information systems in order to freely access information in terms of childcare. Aiding the daycare fee in Australia is a voucher system, which is called Child Care Benefit(CCB) that is paid by users based on their actual annual income. This system achieves efficient budget management by using effective service delivery systems, including Centerlink, and meets the standard of accessibility in the field of public service. Interms of welfare policy for the aged, operating an integrated service center such as the website of “Long-term Care Insurance System for the Elderly” is needed to reinforce the counseling function for customers` reasonable selections and the quality of management for service users. By moving away from a one-way policy through dividing the same amount of wage to the elderly and fitting the numerical budget and goals of government, we require a paradigm shift from desire to business. For this change, all stakeholders have some obligations. That is, the central government has to improve its policymaking abilities for the purpose of integration and universality in the field of welfare policy. Additionally, local governments must improve internal stability through active interactions with customers. In terms of food safety policy, it is necessary to preparea precautionary risk-management system, an emergency response system, and food safety management by using expertise, and by making improvements in transparency through policy participation. Especially in terms of an integrated administrative system for management of food safety, unifying the administrative system for food and drugs to manage hazard and food safety throughout various departments is needed. In terms of employment insurance and unemployment benefit policy, timely adjustments of service improvement and a thorough backup system regarding unexpected side effects are required. As a means for consumer centered performance management, we need an additional job center, higher quality employ ment management, and an accessible database for the unwillingly unemployed. In civil petitions policy, we should make an effort to provide customerfriendly services through the analysis of user behavior depending on characteristics such as region, age, gender, and occupation. We must analyze in-depth civil petitions, suggestions, and policy discussions. From those contents, we could take precautions against frequent civil petitions and revise related policies. In addition, we need to focus on citizen participation and recommendations for customer-based civil petitions and performance management.

국제개발협력 관련 전문가 양성 및 활용 제고방안

황혜신 한국행정연구원 2015 기본연구과제 Vol.2015 No.-

주인 대리인 이론의 정책과정에서의 시론적 적용: '국민의 정부'의약분업 사례의 또 다른 해석

황혜신 한국정책학회 2005 韓國政策學會報 Vol.14 No.4

본 연구는 행정학 분야에서의 주인 대리인 이론에 관한 논의를 소개하고 이를 의약분업사례의 정책과정에 적용시켜 기존의 이론들이 답해주지 못하던 질문들에 대한 답을 찾고자 하였다. 기존의 관련 선행연구들은 시민단체나 이익단체의 역할을 주로 강조한 반면, 정책결정과정에서 대통령과 정부 등 개혁의 주도자를 중심으로 분석한 연구는 별로 없었다. 그러나 이전 정부들에서 의약분업 결정이 이루어지지 않았던 이유를 강력한 이익집단의 역할에서 찾고, 또 국민의 정부에서 의약분업정책결정이 이루어진 이유를 시민단체의 강화된 역량 때문이라고 설명할 때에는 여전히 남는 의문들이 있다. 본 연구는 대리인이 1인이라는 가정을 완화하여 대리인을 네트워크로 보고, 정책결정과정에서 어떻게 네트워크가 관리되었는가를 설명하여 대리인 이론을 정책과정에 적용해보고자 시도하였다. 그 결과 기존의 많은 의약분업정책결정에 관한 연구들이 간과하던 대통령과 정부의 역할을 오히려 정책결정의 주요 동인으로 제시한다. 즉 의약분업정책결정과정에서 과거 권위주의적인 정부 시대만큼 대통령이 정책결정에 관한 많은 권한을 가진 것은 아니었지만 당시에도 여전히 강력한 영향력을 행사하고 있었고, 시민단체의 강한 영향력도 어느 정도는 대통령과 정부의 의사에 의존하고 있었음을 확인할 수 있었다.

유아의 조기영어교육과 이중언어발달에 영향을 주는 요인Children's Early English Education and the Factors on their Bilingual e Development

황혜신 한국생활과학회 2007 한국생활과학회지 Vol.16 No.4

The study purposes to explore the effects of individual characteristics and home environments of children on their bilingual language aquisition, that is, to examine whether their English language competency is different from their Korean language competency depending on those variables. Thus English or Korean language competency of children who had had early exposure in English learning were studied in terms of child's individual characteristics such as age, gender, exposure period to English, intelligence, and experiences of visiting English-speaking countries, and home environments such as parental age, educational level, income level, their perceived English competency, their perceived significance of English and Korean language, and the frequency of using English at home. 72 children who went to English kindergarten were tested with Peabody Pictures Vocabulary Test-Revised (PPVT-R) in Korean version and in English version respectively. The results show that child's intelligence and experiences of visiting English-speaking countries influence their Korean language competency. Also child's age, exposure period to English and experiences of visiting English-speaking countries influence their English language competency. Moreover their mother's educational background, father's English fluency, mothers' English fluency, and the frequency of using English at home influence child's English language competency, whereas any variables did not influence child's Korean language competency. Accordingly, child's English and Korean language competencies are related to each other.

정부업무평가제도의 운영효과에 관한 연구

황혜신,조문석 한국행정연구원 2016 기본연구과제 Vol.2016 No.-

통합부처의 조직융합관리(PMI)와 효과에 관한 연구

황혜신,조태준,최성락 한국거버넌스학회 2010 한국거버넌스학회보 Vol.17 No.2

As President Lee Myung-bak has focused on the principle of “small and efficient” government in his inauguration in Feb. 2008, the administration not only decreased the number of ministries, but also integrated some government organizations that have similar missions and functions. Conducting the administrative reforms, the administration has introduced the management practice, i.e., post merger integration (PMI) that has been originally developed and introduced in private sector organizations after conducting M&A, to smoothly facilitate the integration for increasing efficiency and effectiveness in the public sector. However, there have been few studies examining the degree of implementation of PMI programs and organizational effectiveness in the public sector. To overcome this problem, this study examined public employees’ attitudes toward PMI and organizational effectiveness in public sector organizations. Employing a two-stage cluster sampling method, this study collected 248 usable data from the four ministries in the central government. The findings indicated that PMI for functioning has been widely used in the four government organizations (mean statistics: 3.113). Additionally, the findings reported that the mean statistics for other PMI approaches were presented as 2.87(mission & vision), 2.83(organizational culture), 2.93 (personnel), and 3.00(performance). On the other hand, in terms of the effectiveness of integration, this study found that PMI approaches are more likely to positively affect organizational commitment(3.00), job satisfaction(2.90), cost reduction(2.85), and harmonious policy-functioning(2.92). Implications for researchers and practicing managers are discussed. 이명박 정부는 2008년 2월 출범하면서 과거 정부에서 18부 4처 18청이었던 것을 15부 2처 18청으로 축소하는 부처통합을 실시하였다. 그리고 실질적인 부처통합을 달성하기 위하여 조직융합관리를 도입하여 이를 바탕으로 실질적인 통합의 시너지 효과를 창출하고자 하고 있다. 이와같이 이명박 정부에서는 부처 통합과 PMI가 이루어졌으나, 과연 현재까지 이루어진 PMI의 효과가 존재하였는지, 그리고 부처통합으로 인하여 목표로 하였던 효율성이 달성되었는가에 대해서는 제대로 논의되지 못하였다. 이러한 문제의식 하에 본 연구에서는 이명박 정부에서 이루어진 PMI가 과연 어느 정도 수행되었는지, 그리고 부처통합의 실질적인 효과가 존재하는가를 검토하고자 한다. 공무원에 대한 설문조사 결과 조직융합관리 주요 부문인 미션 및 비전 융합 관리, 조직 문화 융합관리, 인사 융합관리, 기능 융합 관리, 성과 융합 관리 중에서 상대적으로 긍정적인 결과를 나타낸 부문은 기능 융합 관리 부문과 인사 융합 중 특수 부처 출신에 대한 고려 부문이었다. 또한 부처 통합과 관련해서는 조직몰입 및 정책과정 원활화 측면에서 긍정적인 변화를 찾을 수 있었다. 통합 전후의 기관간 관계의 변화에 대한 인식으로는 원래 소속 기관이 약세라고 생각하는 정도가 통합 후 보다 더 증가하였다. 실질적인 부처 통합, 그리고 시너지 효과를 발생시킬 수 있는 부처 통합을 이루기 위해서는 지속적인 부처 융합관리 노력이 보다 적극적으로 요구된다.

조기교육에 대한 실태 및 부모의 인식

황혜신 한국열린교육학회 2003 열린교육연구 Vol.11 No.2

본 연구는 현재 지나치게 과열되고 있는 조기교육에 대한 우려와 부정적인 결과에도 불구하고 가라앉지 않고 있는 조기교육의 열풍에 대한 이해를 위하여 조기교육에 대한 실태파악과 더불어 조기교육을 시키고 있는 부모들의 인식에 대하여 살펴보았다. 질문지를 통하여 조사한 결과, 부모들의 조기교육에 대한 인식과 자녀들에게 실제로 시키는 것에는 차이가 있었으며 조기교육에 대한 인식에서 자신을 바라보는 잣대와 다른 사람을 바라보는 잣대가 다른 이중적인 생각을 가지고 있는 것으로 나타났다. 또한 부모들의 인식에서 응답이 양극화되는 경향이 많았으며 실제로 부모가 집에서 자녀들에게 조기교육을 시키고 있음에도 불구하고 이를 조기교육으로 인식하지 못하고 있는 것으로 나타났다. 결론적으로 많은 우려에도 불구하고 부모들은 조기교육의 필요성을 많이 느끼고 있으며 그 효과에 대해서도 상당히 긍정적인 것으로 나타나, 이제는 조기교육의 방법에 있어서 새로운 방향을 모색해야 할 때이라고 제안한다.

아버지-자녀가 함께하는 프로그램이 아버지의 부모효능감, 아버지-자녀 상호작용, 자녀 양성성에 미치는 영향

황혜신,윤명자 한국보육학회 2015 한국보육학회 학술대회자료집 Vol.2015 No.-

통합재정정보시스템(dBrain)의 평가에 관한 연구

黃惠信,金哲會 한국의정연구회 2013 의정논총 Vol.8 No.1

본 연구의 목적은 정부의 통합재정정보시스템 도입에 따른 공공부문 사용자의 인식조사 및 활용실태를 조사하여 디지털예산회계시스템에 관한 정책적 시사점을 도출하고자 하는 것이었다. 디지털예산회계시스템을 사용하는 기획재정부, 행정부와 입법부 공무원, 공공기관 종사자를 대상으로 인터뷰 및 설문조사를 수행하였다. 분석모형은 시스템의 질, 정보의 질, 서비스의 질, 시스템의 활용도와 시스템 효과성의 5가지 평가항목으로 구성하였다. 기술통계분석과 함께 행정부, 입법부, 공공기관의 3개 공공부문 사용자 집단간 비교분석을 수행하였다. 본 연구의 가장 큰 의의는 그 동안 일반 국민에게는 거의 알려지지 않고 그 내부 시스템에 대한 접근이 철저히 제한된 통합재정정보시스템을 대상으로 인터뷰와 설문조사 등을 수반하는 실증연구를 처음으로 하였다는 것이다. 본 연구의 조사결과는 dBrain의 도입으로 재정의 투명성, 정보의 정확성 등이 크게 개선된 것을 보여준다. 다만 이용 집단간의 만족도가 크게 차이가 나타나는 점 등은 개선될 필요가 있다. 실증조사에 나타난 dBrain의 문제점을 보다 개선하여 국가 재정의 투명성과 효율성에 보다 기여할 수 있도록 할 필요가 있다. This study aims to examine and evaluate the current integrated financial management information system (dBrain) in Korea. It also aims to analyze and compare the satisfaction level of variant user groups of dBrain. dBrain has been in operation since 2007, but prior to this study, there had been no research on the financial impacts and satisfaction of the user groups of dBrain. Therefore this study is the first to investigate the impacts of dBrain since its introduction in 2007. The research framework consists of system quality, information quality, service quality, system utilization and system effects. The survey results found that public officials in the government generally had higher satisfaction than public institution users. Officials in the legislative branch showed the lowest satisfaction level. It also found that the users were satisfied with the introduction of dBrain for increased accuracy and transparency of financial information.