경영의사결정참가 과정에서 변혁적 리더십이 금융기관 조직구성원의 정보공유만족도에 미치는 영향에 관한 연구

신상권,유왕진,서철승 한국경영공학회 2008 한국경영공학회지 Vol.13 No.1

This paper is a verified research which try to find information sharing satisfaction of employees of Kiup bank's, working together with Kiup bank labor union research institution, in case of having transformational leadership, their leaders under the assumption that the productivity of a company can be raised by having positive and co-operative attitude through participation in management of their organization members positively. The results are as follows. First, hypothesis 1 which investigate relationship between charisma of transformational leadership and information sharing satisfaction is effective. Therefore hypothesis 1-1, 1-2, 1-3, and 1-4 can be accepted. Second, hypothesis 2 which investigate relationship between individualized consideration of transformational leadership and information sharing satisfaction is effective. Because they believe that their leaders can help their tomorrow in the organization. Therefore hypothesis 2-1, 2-2, 2-3, and 2-4 can be accepted. Finally, hypothesis 3 which investigate relationship between intellectual stimulation of transformational leadership and information sharing satisfaction is effective. Also hypothesis 3-1, 3-2, 3-3, and 3-4 can be accepted. Information sharing satisfaction can be classified 4 types, Information sharing channel satisfaction, Information sharing hearing satisfaction, Information sharing approach satisfaction, and Information sharing status satisfaction. This paper can get a few results through logical study and analysis verification. First, this paper shows that participation in management is essential and not opposite of a company's demand under the environment of which the demand of employees of participation in management is strengthen politically, economically and socially. Next, this paper also shows that information sharing satisfaction of employee's under transformational leadership is higher. Especially the independent variable - charisma, intellectual stimulation, and individualized consideration - and information sharing channel satisfaction, Information sharing hearing satisfaction, Information sharing approach satisfaction, and Information sharing status satisfaction are all accepted. Finally, good work place, new trend of management skill, is realized when information sharing satisfaction of employees is raised and this can be linked earnings, productivity and cost down.

A Study of user-centric service model and user satisfaction analysis for information service

Kim, Chang-Su,Jung, Hoe-Kyung The Korea Institute of Information and Commucation 2009 Journal of information and communication convergen Vol.7 No.2

Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

도서관의 이용패턴과 서비스품질이 정보화성과지각 및 만족에 미치는 영향

정형식(Jung, Hyung-Shik),염승엽(Seoung-Yeoub Yeoum) 한국마케팅과학회 2008 마케팅과학연구 Vol.18 No.4

전자정보기술의 발달로 인해 도서관 서비스제공은 정보화시스템에 대한 의존 비중이 커져가고 있다. 이러한 상황의 변화에 따라 본 연구는 이용자의 도서관 정보화에 대한 성과지각과 정보화를 통한 이용 만족은 전반적 만족에 중요한 선행요인이 될 것으로 추론하였다. 뿐만 아니라 기존 여구는 대체로 도서관의 서비스제공측면에서 이용자의 인식이나 만족을 조사하였으나 본 연구는 시각을 달리하여 이용자측면에서 단순 열람목적의 일반적 이용과 전문정보구득 목적의 전문적 이용패턴이 정보화 성과지각에 어떻게 다르게 영향을 미치는지에 대해서 조사하였다. 또한 서비스품질차원이 정보화성과지각과 이용만족에 미치는 영향을 조사하였다. 마지막으로 서비스품질차원이 정보화성과지각과 이용만족에 미치는 영향을 확인하였다. 본 연구는 실증분석 결과는 첫째, 도서관 이용자의 열람 등 일반적 목적 이용이 정보화 성과지각에 영향을 미치는지 검증하고자 하였으나 유의한 수준에 미치지 못했다. 둘째, 도서관 이용자의 특정 정보구득 등 전문적 목적의 이용이 정보화성과지각에 유의한 정의 영향을 미쳤다. 셋째, 일반적 서비스품질인 상호작용품질, 결과품질, 물리적환경품질 차원은 정보화성과지각에 유의한 영향을 미쳤으나 정보화이용만족에는 유의하지 않았다. 마지막으로, 도서관 이용자의 정보화성과지각과 정보화이용만족이 전반적인 만족을 선행하고 있음을 밝혔다. 이를 통해 도서관의 정보화시스템을 어떻게 이용자중심으로 체계화하여 발전시킬 것인지에 대해 심층적인 고찰이 필요함을 확인하였다. Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their perfrmance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality(interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system. accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and sa

The Effects of Use Patterns and Service Quality on Performance and Use Satisfaction on Library Information System

정형식,염승엽 한국마케팅과학회 2008 마케팅과학연구 Vol.18 No.4

Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and ... Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfa...

축제 참가자의 축제정보와 행동분석

정찬영,윤현호,이훈 대한관광경영학회 2012 觀光硏究 Vol.26 No.6

축제는 평소는 사람들이 이용하는 일상적인 공간을 축제공간으로 변화시킴으로써 참가자들에게 축제의 본래 기능인 일탈감을 느끼게 하고, 축제에 참가한 사람들이 문화적으로 상호 공감대를 형성할 수 있는 문화적 매체의 역할을 하기 때문에 축제를 연구함에 있어 매우 중요한 분야이다. 축제는 지역주민과 관광객의 관심과 방문을 유도하기 위해 다양한 경로를 통해 축제 관련 정보를 제공하고 축제 개최 및 일정과 같은 구체적인 내용을 홍보한다. 다양한 동기와 기대를 갖고 있는 축제참가자는 이와 같은 정보를 탐색하고 획득하여 자신의 축제 동기를 형성하고 축제 방문계획을 세우기 때문에 축제정보는 참가자들에게 있어 매우 중요하다. 따라서 본 연구 목적은 하이서울페스티벌 2010의 축제 참가자들을 대상으로 축제 정보에 대한 만족이 축제 참가자의 체류시간, 참여프로그램 수, 축제장에서의 지출액 등의 축제참가행동과 축제 만족도에 미치는 영향을 분석하였다. 분석결과 축제 참가자들이 사전에 획득한 사전정보에 대한 만족은 축제 참가자의 체류시간과 참여프로그램 수에 유의한 영향을 미치는 것으로 분석되었으며, 축제장에서 인지한 안내체계에 대한 만족은 축제 참가자의 지출액과 참여프로그램에 유의한 영향을 미치는 것으로 분석되었다. 그리고 축제참가행동 중 지출액과 참여프로그램 수는 축제 전반 및 프로그램 만족과 같은 축제 만족도에 유의한 영향을 미치는 것으로 분석되었고, 사전정보에 대한 만족과 축제장에서 인지한 안내체계에 대한 만족도는 축제 만족도에 유의한 영향을 미치는 것으로 나타났다. 축제정보는 참가자들이 축제 참여 동기를 형성하고 축제 참가 계획을 세우는 데 점차 그 중요성이 커지고 있으므로, 본 연구의 결과는 축제 기획주체들이 축제정보를 제공하고 홍보계획 및 전략을 구축하는 데 유용하게 활용될 수 있는 자료가 될 것이며, 향후 축제 참가자들의 참가행동 분석 연구를 위한 의미 있는 결과를 제시할 수 있을 것으로 기대된다. Since the festival allows the participants to feel the sense of deviation, which is the essential function of festival, by transforming the everyday spaces such as the streets, parks to the space of festival, and plays role of cultural media that the participants can form the consensus, which can be understood culturally, it becomes the very important area to study the festivals. The festival provides festival-related information through diverse channels, and promotes the specific contents such as the festival opening and the calendar, to attract the interests and the local residents’ and tourists’ visits. Since the participants, who have diverse motivations and expectations, form their motives for the festival by exploring and acquiring these kinds of information and establish their visiting schedule, the festival information is very important for participants.Therefore, in this article, the overall festival information related to the preliminary information prior to participation and the festival information system have been investigated from the participants of Hi-Seoul Festival 2010, and the impacts of the satisfaction with the festival information on the festival participation behaviors such as the time of staying in festival, the number of the programs participated, the expenditure in the festival site, etc. and the festival satisfaction have been analyzed. In addition, the impacts of the festival participation behaviors on the festival satisfaction such as the satisfaction with the overall festival and the difference of the participation behaviors according to the information type have been analyzed. The analysis results showed that the satisfaction with the preliminary information acquired by the participants in advance has significant impacts on the time of staying in the festival and on the number of the programs participated, and the satisfaction with the information system recognized in the festival site has significant impacts on the participants’ expenditure and the number of the programs participated. And the expenditure and the number of the programs participated out of the festival participation behaviors have been analyzed to have significant impacts on the festival satisfaction such as the satisfaction with the overall festival and the satisfaction with the programs, and the satisfaction with the preliminary information, and the satisfaction with the information system recognized in the festival site appeared to have significant impacts on the festival satisfaction. As the festival information have growing importance in forming festival participation motives and establishing the plan to participate in the festival, the results of this study will become useful data to be utilized by the festival planners to provide the festival information and to establish the promotional plan and strategy, and is expected to propose meaningful results for studies on the participation behaviors of festival participants in future.

세무정보시스템 품질이 세무서비스기업의 사용자 만족도와 성과에 미치는 영향

반경희(Bhan, Kyung Heui),김원배(Kim, Won Bae) 글로벌경영학회 2015 글로벌경영학회지 Vol.12 No.4

본 연구는 세무정보시스템의 품질이 세무서비스기업의 사용자 만족도와 세무서비스기업의 성과에 미치는 영향을 살펴보고자 하는 것이다. 본 연구를 위한 설문조사는 세무서비스기업에서 세무 정보시스템을 직접 사용하는 사용자를 대상으로 사용자 만족도와 세무서비스기업의 성과에 영향을 미치는 요인들 사이의 인과관계를 규명하기 위하여 회계법인, 세무법인, 개인회계사사무소, 개인세무사사무소에 근무하는 직원을 대상으로 구글독스, 직접방문, 팩스 등을 활용하여 총 400부의 설문서를 배포하여 292부를 회수하였고(회수율 73%) 응답이 불성실하여 자료로 이용할 수 없는 23개를 제외하고 총 269부를 분석에 이용하여 실증연구 하였다. 연구결과 첫째, 세무정보시스템의 품질(시스템품질, 정보품질, 서비스품질)은 세무서비스기업의 사용자 만족도에 정(+)의 영향을 미치는 것으로 나타났으며, 세무서비스기업의 사용자 만족도에 미치는 영향력은 시스템품질〉정보 품질〉서비스품질 순으로 나타났다. 둘째, 세무정보시스템의 품질에 대한 세무서비스기업의 사용자 만족도는 세무서비스기업의 업무효율성에 정(+)의 영향을 미치는 것으로 나타났으며, 세무서비 스기업의 수익성에 미치는 영향은 없는 것으로 나타났다. 셋째, 세무정보시스템의 품질(시스템품 질, 정보품질, 서비스품질) 중 시스템품질과 서비스품질은 업무효율성에 정(+)의 영향을 미치고, 서비스품질은 수익성에 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 세무정보시스템의 품질이 세무서비스기업의 사용자 만족도에 미치는 영향은 기장업체특징, 업무경력, 회계지식정도, 사용중인 프로그램 종류에 따라 차이가 있는 것으로 나타났다 The purpose of this research is to examine the influence of the quality of tax information automated system on user satisfaction and performance of tax service companies. In order to do so, this research carried out literature review and empirical study together, and conducted a survey to identify the cause-and-effect relationship among the elements influencing the satisfaction and performance of users who directly use tax information automated system. A total of 400 questionnaires were distributed to the employees of accounting firms, tax firms, private accounting offices, and private tax offices through Google Docs, direct visit, fax, and others. Among them, 292 copies were collected back (73% of the total), and final 269 copies were used for analysis after excluding 23 copies that had insincere responses to be used as data. The questionnaire was composed of 7-point Likert criterion. SPSS 18.0 statistical program was used in order to analyze the research data by an appropriate statistics technique for this research purpose, and frequency analysis, factor analysis, reliability analysis, correlation analysis, and multiple linear regression analysis were carried out. The research results are as follows. First, the quality of tax information automated system had a positive influence on user satisfaction, in the order of system quality, information quality, and service quality from the strongest to weakest. Second, the user satisfaction on the quality of tax information automated system had a positive influence on the performance of tax service companies. Through the use of tax information automated system, tax service companies’ workload and work processing time decreased, which helped improve work efficiency. The user satisfaction on the quality of tax information automated system did not have any influence on the profitability of tax service companies. Third, the quality of tax information automated system had a positive influence on tax service companies workload and work processing time decreased, which helped improve work efficiency. Service quality was found to effect a positive effect on profitability. Fourth, the difference in the quality and user satisfaction of tax information automated system according to user satisfaction was examined. As a result, there was a difference in the influence of system quality level and information quality on satisfaction according to company characteristics, while there was no difference in the influence of service quality on satisfaction. There was a difference in the influence of system quality level on satisfaction according to work experience, but there was no difference in the influence of information quality and service quality on satisfaction. Next, there was a difference in the influence of system quality, information quality, and service quality on satisfaction according to the level of accounting knowledge. Finally, there was a difference in the influence of system quality, information quality, and service quality on satisfaction according to the types of tax accounting program or tax information automated sys.

농업정보시스템의 이용자 만족도에 관한 연구

안상근,김성수 한국농업정보과학회 1999 농업정보과학 Vol.1 No.1

The major findings of this study were as follows; 1) The mean score of user's satisfaction was higher than that of the theoretically expected one. 2) The mean score of user's satisfaction in information con-tent was higher than that of preview studies showed. 3) While demographic characteristics such as gender, age, level of education, cognition type and main crop were not significantly related to the degree of user's satisfaction by the factors combined together, each other showed some type of relationship to the dependent variables. Gen-der was significantly related to information relevance and system convenience, and so was the level of education and information efficiency. 4) Situational Variables such as computer ability, support level of information center, attitude, computer education were signiHcantly related to the degree of user's satisfaction. 5) Significant differ-ences were found between the user's satisfaction and performance variables such as time of system usage, fre-quency of system usage. 6) Three determinants such as support level of information center, attitude and main crop explained 42.60% of the total variance of user's satisfaction in utilizing agriculture information system. 7) Support level of information center, attitude and main crop, computer education explained 35.20% of the vari-ance for total degree of user's satisfaction in utilizing agriculture information system.

Satisfaction, Reliability, and Word-of-Mouth Intention for Online Information According to Cosmetic Consumer Information Search Types

( Saeyoung Shin ) 한국패션비즈니스학회 2019 패션 비즈니스 Vol.23 No.6

The purpose of this study was to determine the satisfaction, trust and word-of-mouth intention of online information according to the type of information search by female cosmetics consumers in their 20’s to 40’s. For this study, online and offline surveys were conducted by 307 people. Factor, correlation, and multiple regression analysis were used to analyze the data. The main results are summarized as follows. First, the cosmetic consumer's information search types were identified as active, playful, and economic information search types. Second, the results of examinations on the effect of consumer information search types on satisfaction, reliability, and word-of-mouth intention of the online information searches showed that the active information search type had a positive effect on satisfaction, reliability, and word-of-mouth intention. The economic information search type had a positive effect on satisfaction. The active information search type was confirmed to have high satisfaction, reliability, and word-of-mouth intention for the provided information and thus, the acceptance of the provided information was high. The playful information search type was divided into continuous, habitual, and independent information search and a tendency to assign a low value to consumer information was confirmed. The economic information search type showed high satisfaction with the information obtained by searching, but also a passive attitude toward trust or word-of-mouth intention and was categorized as a passive search type. Online information search is a communication channel with a great influence that can provide various benefits to cosmetic consumers.

군병원정보시스템 사용자의 만족도에 관한 연구

정우진 ( Woo Jin Chung ),이수경 ( Soo Kyung Lee ),신승호 ( Seung Ho Shin ),조우현 ( Woo Hyun Cho ),류시원 ( Si Won Ryu ),이선미 ( Sun Mi Lee ) 한국병원경영학회 2002 병원경영학회지 Vol.7 No.2

The purpose of this study was to investigate user satisfaction at Defense Medical Information System as it has been utilized as a part of National Defense Information Strategies since Aug. 2000. The subjects of this study were nurse officers and army surgeons of a hospital with 1,000 beds. The results of this study are as follows; First, according to the characteristics of the subjects, there was statistically significant difference in system satisfaction, job satisfaction and information satisfaction at Military Hospital Information System. Second, according to the intention of participation, there was a statistically significant difference in user satisfaction at Military Hospital Information System. T k d , according to a level of dexterity at Military Hospital Information System, there was statistically significant difference only in job satisfaction. Fourth, factors to influence system satisfaction were one`s duty, using period of Military Hospital Information System, and a level of dexterity at Military Hospital Information System. Factors to influence job satisfaction were a level of dexterity at Military Hospital Information System, one`s duty and intention of participation. Factors to influence information satisfaction were one`s duty, a level of dexterity at Military Hospital Information System, and intention of participation. As the first study on user satisfaction at Military Hospital Information System, this study suggests the followings. First, a plan to inspire users with intention of parbcipating in information system should be prepared. Second, it is necessary to provide policy activities for job standadzation of Military Hospital Information System and legal system improvement.

모바일 관광정보 서비스특성이 지각된 가치 만족도 및 이용의도에 미치는 영향 연구

이성준,Dai Jing 한국유통과학회 2014 유통과학연구 Vol.12 No.12

Purpose - Due to the rapidly changing environment, the needs of information distribution are emphasized more than ever before. As information changes to cater to diversity, professionalism, and detailed segmentation, this information is produced exponentially. Many researchers working in intelligence agencies are feeling the need to establish a comprehensive information management and information distribution system in a systematic and more effective manner. Mobile marketing is based on communication when consumers can access information using GPS systems whatever their location may be when they are on a trip. Until recently, Korean companies have been struggling to perform well in the larger mobile tourism information service (MTIS) for Chinese tourists, which is regarded as a blue ocean area. The principal dimensions of the characteristics of a mobile tourism information service were analyzed, and the influence on perceived value and satisfaction was identified. Moreover, the relationship among the variable satisfaction and using intentions was empirically analyzed. Research design, data, and methodology - This study examined the structural relationship among mobile tourism information features, perceived value, satisfaction, and behavioral intentions. It is based on analyzed data from questionnaires involving advanced research. A questionnaire survey targeting Chinese students using a mobile tourism information service in Korea was conducted. A total of 230 questionnaires were circulated, and 221 questionnaires were used for empirical analysis, excluding invalid data. The data were analyzed with structural equation modeling with SPSS 21.0 statistic package reliability analysis, factor analysis, and regression analysis were implemented, and the effects of the mobile tourism information service features on perceived value, satisfaction, and using intentions were presented. Results - First, mobile tourism information service features have a direct positive effect on the practical value, and do not affect the hedonic value. Second, perceived value has a statistically positive effect on satisfaction. Third, perceived value has a positive effect on behavioral intentions. Fourth, satisfaction has a direct positive effect on behavioral intentions. Conclusion – MTIS (mobile tourism information service) involves personal, social, and technical characteristics. We have analyzed the effects of mobile tourism information service on perceived value, and on satisfaction and using intentions. First, the study shows that the characteristics of mobile tourism information service and perceived value in relation to mobile tourism information service usage are important for marketing in the Chinese market. Moreover, after using a mobile tourism information service, the effect on practical value is more than on hedonic value. We could not analyze the program for tourism information service extensively, and used only questionnaires from Chinese students in Korea. In the future, there should be research on the programs for a tourism information service. We expect to study the MTIS program in greater detail, and to improve the quality and reputation of MTIS through the analysis of its program. We hope that this research will allow an evaluation of the relationship between Korea and China regarding MTIS.