공공갈등해결의 영향요인 분석

황창호,이남국 한국거버넌스학회 2019 한국거버넌스학회보 Vol.26 No.1

Many public conflicts in our society have been characterized by deepening, amplification, linkage, and ambiguity of objects. As a result, efforts have been made to provide practical measures to effectively manage and resolve public conflicts. However, in spite of the importance of solving public conflict, much research has not been done on it. Therefore, in order to overcome these limitations, this study examined the interconnectivity of public conflict resolution, focusing on organizational factors, human factors, legal institutional factors, socio-cultural factors, and civic participation factors. The results of the analysis show that legal institutional factors and sociocultural factors have a statistically significant impact on public conflict resolution. On the other hand, organizational factors, human factors, and citizen participation factors have no statistically significant impact on public conflict resolution. This is because it is essential for conflict resolution, conflict experts, and civic participation in the conflict resolution process. However, it is necessary to establish a socio-cultural environment in which various stakeholders recognize and respect each other's values, Suggests that public conflicts can be solved more smoothly when the legal process for resolving the overall conflict is systematically established. 우리 사회에서 일어난 많은 공공갈등은 심화, 증폭, 연계, 대상의 불명확성과 같은 특성을 보여왔다. 이로 인해 공공갈등을 효과적으로 관리하고 해결하고자 하는 실질적인 대책을 마련하는 노력이 이어져왔다. 그러나 공공갈등 해결의 중요성에도 불구하고 이와 관련한 연구는 그리 많이 이루어지지 않았다. 따라서 이러한 한계를 극복하기 위하여 이 연구에서는 공공갈등해결에 중요한 선행변수인 조직요인, 인적요인, 법제도적요인, 사회문화적요인, 시민참여적요인 변수를 중심으로 공공갈등해결과의 상호연계성을 살펴보았다. 분석결과를 요약하면 공공갈등해결에는 법제도적요인과 사회문화적요인이 통계적으로 유의미한 영향을 미치는 것으로 나타났다. 반면에 조직요인과 인적요인 그리고 시민참여적요인은 통계적으로는 공공갈등해결에 아무런 영향을 미치지 않는 것으로 나타났다. 이는 갈등전담기구, 갈등전문인력, 시민참여적요인 또한 갈등해결을 위해 중요한 변수임에는 틀림없지만 무엇보다 다양한 이해관계자들이 서로의 가치를 인정하고 존중할 줄 아는 사회문화적 환경의 조성과 갈등 관련한 합리적인 보상체계 및 전반적인 갈등해결 위한 법적프로세스가 체계적으로 구축될 때 공공갈등이 보다 원만하게 해결될 수 있음을 시사한다.

환경갈등의 발생원인과 구조분석-계룡산자연사박물관 건립사례를 중심으로

최진하,이진헌 한국환경정책학회 2004 環境政策 Vol.12 No.2

This study were purposed to do the causing factors and structure analysis about the environmental conflicts generated during the construction of Natural History Museum at Gyeryong-Mountain. We surveyed 95 persons who were Government Officers and environmental NGO's in Chungnam-do, with questionnaire on August 2003.We analyzed factor I, II, and III from 25 environmental conflict causes. The explanatory power were 33.1% at factor I, 23.6% at factor II and 14.5% at factor III, respectively. Factor I included 12 conflict causes, which has the communality of ‘Administrative Procedures. Factor II included 5 conflict causes, which has the communality of ‘Environment-Economy'. Factor III included 5 conflict causes, which has the communality of ‘Political Factor'. Chronbach's α were 0.9271 at factor I, 0.9316 at factor II, and 0.8710 at factor III, respectively.The responses of females, 20 ages and NGO's were very negative at all factors, such as ‘Administrative Procedures Factor', ‘Environment-Economy Factor', and ‘Political Factor'. Their response were significantly different between 20 ages and 50 ages(p<0.05), and between Government Officers and NGO's(p=0.000). The multiple regression model of conflict level with factor I, II and III was Y=4.526 - 0.466(factor I) - 0.272(Factor II) - 0.118(factor III)(R=0.478).We concluded that the first major factor was ‘Administrative Procedures Factor', and next were ‘Environment-Economy Factor' and ‘Political Factor' at conflict causes generated during the construction of Natural History Museum at Gyeryong-Mountain. And also depending to be NGO's 20 ages-female, their response were negative.

제주민군복합형관광미항(해군기지)의 공공갈등 장기화 요인 분석 연구: 제주도민의 인식조사를 중심으로

한문성 ( Han Mun-seoung ),김주경 ( Kim Ju-kyong ),양덕순 ( Yang Duk-soon ) 단국대학교 분쟁해결연구센터 2021 분쟁해결연구 Vol.19 No.3

This study analyzes factors of prolonged conflict occurred in the process of promoting public policy. This case was selected as a research topic is that conflicts have been underway for more than 10 years regarding the construction of Jeju Civil-Military Combined Port. In this case, not only did conflict occur for a very long time among domestic conflict cases, but also the intensity of conflict was very high. The factors of prolonged conflict were analyzed through analysis of previous studies, political and administrative factors, economic factors, environmental factors, and psychological factors were set as prolonged public conflict, and government trust were derived as parameter variable. As a result of empirical analysis, it was found that political and administrative factors, economic factors, and psychological factors had a significant relationship with government trust. Factors that influenced the prolonged conflict were analyzed as political and administrative factors, environmental factors, and psychological factors. There were no significant results in the relationship between government trust and prolongation, which are parameters. Based on these analysis results, what factors are the prolonged public conflict, and suggested policy implication to resolve the prolonged public conflict were presented

청소년이 지각한 부모의 부부갈등과 학교적응의 관계에서 공격행동의 매개효과

김주현 ( Kim Ju-hyeon ),이소연 ( Lee So-yeon ) 한국놀이치료학회 2017 한국놀이치료학회지(놀이치료연구) Vol.20 No.3

The purpose of this study was to examine the mediating effects of adolescents` aggressive behavior on the relationship between perceived parents` marital conflict and school adjustment. The subjects of this study consisted of 301 first, second and third graders in middle schools located in Seoul. We used the Children`s Perception of Interparental Conflict(CPIC) scale, the Aggressive Behavior scale of Youth Self-Report(YSR) and the School Adjustment scale. The statistical analysis program(SPSS) was used to examine any correlation between the factors. To examine the mediating effects of aggressive behavior on the relationship between perceived parents` marital conflict and school adjustment, Hayes`s(2012) PROCESS macro was applied with the statistical analysis program(SPSS). Additionally, Bootstrap was used to verify the significance of the mediating effects. The results were as follows: First, the scores of the conflict characteristic factor and the conflict intimidating factor showed a significantly negative correlation with the scores of school adjustment, while the conflict self-condemnation factor exhibited no significant correlation. The scores of the conflict characteristic factor, the conflict intimidating factor, and the conflict self-condemnation factor also showed a significantly positive correlation with the scores of aggressive behavior. Additionally, the scores of aggressive behavior showed a significantly negative correlation with the scores of school adjustment. Second, of all the perceived marital conflict factors, the scores of aggressive behavior was observed to have a mediating effect on the relationship between the scores of the conflict intimidating factor and the scores of school adjustment. In conclusion, this study confirmed the important role of adolescents` aggressive behaviors between the perceived parents` marital conflict and school adjustment. The strengths and weaknesses of the study, as well as suggestions for future investigations, together with the clinical implications of these results are also discussed.

Conflicting Factors in Korean Construction Industry

Nirmal K.Acharya,이영대,김정기 한국건설관리학회 2006 한국건설관리학회 논문집 Vol.7 No.2

The conflict problems encountered in the construction projects led to prolonged delays in implementation, interruptions and sometimes suspensions. Therefore, it is necessary to find out the critical factors giving birth to the construction conflicts. Review of literatures reveals that many researches have been carried out to identify causes of conflicts in different part of the world. Results of previous studies can reflect the general causes, however cannot be relied as the nature of construction project is unique and differs with the scope and location. So, the purpose of this study was to explore which of the conflicting factors are pertinent in Korean construction industry. Field survey was conducted using Likert scale to identify the conflicting factors. This paper has found out six construction conflicting factors pertinent in Korean context. These are: differing site condition, local people interruption, difference in change order evaluation, design errors, excessive contract quantities variation and double meaning of specifications. However, out of six construction problems, two factors i) differing site conditions and ii) local people interruption have been found as critical conflicting factors. So, this study does not support the notion of people causes conflict rather supports the notion of project factors cause conflicts in construction industry. The outcome of paper is believed to be beneficial to owner, contractor, project manager and other construction professionals who wish to see their project completed without having claims, counterclaims and disputes.

여행 동반자 간 갈등유발요인에 따른 갈등관계 연구 - 갈등유발요인과 갈등유형의 관계를 중심으로 -

홍민정,조용현 한국관광학회 2018 관광학연구 Vol.42 No.7

This study examines causes of inter-companion conflicts in detail and determines the structural relationships that these conflict factors impose on types of conflict – covert or expressive, travel satisfaction, and reaccompanying intention. This study found that inter-companion conflicts arise mainly from four categories of factors: dogmatic decision-making, lack of general manners, different travel preferences, and reliant behavior. Lack of general manners and different travel preferences had a significant influence on covert conflicts, and lack of general manners had a significant influence on expressive conflicts. Covert conflicts significantly influenced travel satisfaction and reaccompanying intention. This study holds significance by constituting an academic basis for conflict-inducing factors between travel companions. The differing influences of conflict-inducing factors on covert and expressive conflicts are also meaningful. It ultimately helps improve quality of travels by managing inter-companion conflicts, and the tourism industry also can suggest appropriate conflict management strategies regarding these conflict-inducing factors. 본 연구는 여행 중 여행 동반자 간 갈등유발요인을 세부적으로 규명하고, 이들 갈등유발요인이 내면적 갈등, 표출적 갈등으로 이루어진 갈등의 유형, 여행만족, 재동반의도에 미치는 영향 관계를 파악하고자 수행되었다. 분석결과, 여행 동반자 간 갈등유발요인은 독단적 의사결정, 기본매너부족, 여행성향차이, 의존적 행동 총 4개의 요인으로 도출, 확인되었으며, 이 중 기본매너부족과 여행성향차이는 내면적 갈등에, 기본매너부족은 표출적 갈등에도 유의한 영향을 미치는 것으로 나타났다. 또한 내면적 갈등은 여행만족, 재동반의도에 유의한 영향을 미치며, 여행만족과 재동반의도 간의 영향관계를 입증하였다. 본 연구결과를 통해 여행 동반자 간 갈등유발요인을 세부적으로 밝혀냄과 동시에 여행 동반자 간 갈등유발요인에 따른 내면적, 표출적 갈등유형에의 영향관계의 차이를 검증하여 그 관계를 세부적으로 규명하였다는 것이 본 연구의 가장 큰 의의라 볼 수 있다. 본 연구를 통해 향후 여행 동반자 간 갈등관리전략을 통한 만족도 제고에 있어 관광기업 뿐만 아니라 개인의 여행경험 수준향상을 논의하는데 기초자료로 활용될 수 있을 것이다.

한국인 비서와 외국인 상사간의 문화간 커뮤니케이션 갈등요인에 관한 연구

황혜진(Hwang Hae-Jin),유현정(Yu Hyun-Jung) 한국비서학회 2004 비서·사무경영연구 Vol.13 No.1

본 연구는 한국인 비서와 외국인 상사간의 갈등 요인에 대해 알아보고 비서의 문화간 커뮤니케이션 갈등 해소를 위한 능력을 향상을 위한 자료를 제시하는데 그 목적을 두고 있다. 외국인 상사와 일하는 한국비서 15명을 대상으로 하여 총 23명의 심층 인터뷰를 통해 연구를 실시하였고, 인터뷰 응답은 내용 분석법을 사용하여 요인을 도출하였으며 이를 문화적 요인, 커뮤니케이션 요인, 업무적 요인, 기타 요인으로 나누었다. 문화적 요인의 부정적 갈등 요인은 지위, 고정관념, 중간적 입장, 문화의 역이용, 개인주의 등으로 나타났으며 긍정적 갈등 요인으로 한국 문화의 이해, 타 문화의 이해, 개방성, 비서존중 등이 나타났다. 이는 상사의 한국 문화에 대한 이해도에 따라 갈등이 나타나는 결과를 보여주고 있다. 커뮤니케이션 요인에서는 커뮤니케이션 패턴과 영어, 두 가지 요인이 나타났다. 이는 영어로 인한 언어적 요인 뿐 아니라 상사와 비서가 얼마나 원활하고 수평적으로 커뮤니케이션을 하느냐 즉, 커뮤니케이션 패턴이 주요 요인임을 의미하고 있다. 업무 요인에서 나타난 부정적 갈등 요인은 업무 모호, 업무 정의, 업무 방식 등으로 나타났으며 긍정적 갈등 요인으로는 비서 업무. 비서 개념, 보상 등이 있었다. 또한 기타 요인은 성격 요인이 높은 빈도를 나타내었으며, 상호 관계, 경험, 상사의 체류기간 등이 긍정적 갈등 요인으로 나타났다. 마지막으로 인터뷰를 하면서 생긴 새로운 이슈가 요인화 되었는데 이는 연구 방법의 특성상 예상치 못한 요인이 추가되었고, 이를 잠재적 요인으로 추가하였다. 본 연구 결과를 통해 한국인 비서와 외국인 상사간의 커뮤니케이션 갈등 요인은 문화적 요인 이외에 문화 이외의 요인들도 영향을 미치고 있음을 알 수 있었다. 특히 성격 요인은 중요한 요인으로 나타났으며 아울러 외국인 상사가 한국 문화를 수용하고 비서도 외국인 상사의 문화에 대해 이해할 때 갈등이 일어나지 않음을 알 수 있었다. 또한 외국인 상사와 한국인 비서의 적극적이며 수평적인 커뮤니케이션은 갈등을 방지할 수 있는 중요한 요인임을 알려주고 있다. The purpose of this study is to find out the intercultural communication conflict factors between Korean administrative professionals and their foreign supervisors. To exam the conflict factors. in-depth interviewing (qualitative method) is conducted. The subjects of the study are 15 administrative professionals who work with foreign supervisors. 4 administrative professionals who work with Korean supervisors. The main interview questions are as following: "Do you have conflict with your foreign supervisor?" and "Why do you have conflict with your foreign supervisor?". For data analysis, contents analysis was employed. As a result, many issues were identified and these issues were categorized to four groups of factors, they are cultural factors. communication factors. work-related factors and other factors. According to this research, non-cultural factors. especially personality would affect the conflict with cultural factors. Also the way to communicate between supervisor and administrative professional is a consequence factor. In terms of culture, understanding each other and accept other culture should prevent to have conflict. Even though this study conducted by small size of subjects and one way research which did not regard supervisor's side, it reveals that many factors are affected conflict between administrative professionals and supervisors. This study provides a guideline for future or current administrative professionals who would be working in the multicultural environment and also related studies in this field should conduct.

베이커리 카페 구성원의 갈등 요인이 직무소진에 미치는 영향 연구: 회복탄력성을 매개효과 중심으로

강경구 경성대학교 산업개발연구소 2025 산업혁신연구 Vol.41 No.2

본 연구는 베이커리 카페구성원을 대상으로 갈등 요인에 따른 직무소진과 회복탄력성의 인과관계와 매개효과를 분석하였다. 결과를 바탕으로 갈등 해소 방안을 제시해 인사와 조직 관리에 효율적인 관리를 시사하고자 한다. 첫째, 갈등 요인의 하위요인인 관계갈등, 과업갈등, 절차 갈등은 회복탄력성에 유의미한 부(-)의 영향을 나타나 채택되었다. 둘째, 회복탄력성이 직무소진에 유의미한 부( - )의 영향이 나타나 채택되었다. 셋째 갈등 요인의 하위요인인 관계갈등, 과업갈등, 절차 갈등은 직무소진에 유의미한 정( + )의 영향이 나타나 채택되었다. 넷째, 갈등 요인과 직무소진 간에 회복탄력성은 부분 매개효과가 나타났다. 갈등 요인에서 발생하는 스트레스를 낮출 수 있는 의사소통과 협력 방안, 역할 분담, 근무 환경개선 등을 찾아내야 한다. 또한 지속적인 변화를 이끌어 구성원 간에 상생의 신뢰성을 바탕으로 공동의 목표를 공유하여야 할 것이다. This study analyzed the causal relationship and mediating effect of job burnout and resilience according to conflict factors for bakery cafe workers. Based on the results, it is intended to suggest effective management of personnel and organizations by suggesting conflict resolution measures. First, relationship conflict, task conflict, and procedural conflict, which are sub-factors of conflict factors, were adopted by showing a significant negative (-) effect on resilience. Second, resilience showed a significant negative (-) effect on job burnout and was adopted. Third, relationship conflict, task conflict, and procedural conflict, which are sub-factors of conflict factors, were adopted as a significant positive (+) effect on job burnout. Fourth, resilience showed a partial mediating effect between conflict factors and job burnout. Find communication and cooperation measures, role sharing, and improvement of the working environment that can reduce the stress caused by conflict factors. It should also lead to continuous change and share common goals based on the reliability of win-win.

Conflict Avoidance in Construction Projects: Six “C” Rescue Factors

Nirmal Kumar Acharya,이영대,김사명 한국건설관리학회 2005 한국건설관리학회 논문집 Vol.6 No.6

Conflict is aroused when different people having different interest work together for fulfilling same the objectives. As the construction field is large, complex, volatile and requires tremendous capital, there are always greater challenges and possibility of risks of conflicts. Poor management practices in construction site and trying to protect risks and threats by contracting parties are the cited sources of the construction conflicts. The best management practice is to resolve the problems before these cultivate as conflicts. This paper has identified six dispute avoidance factorsConvince, Coordination, Consideration, Compromise, Consolation and Coercion. Six C factors described in this paper are the mantra (formula) to execute a conflict free construction project. The conflict avoidance factors have been verified through a successfully executed project called TEVT development project (Technical Education and Vocational Training) during 1993-1998 in Nepal. The results show that the six C factors if considered during the implementation of the project, construction conflicts would be controlled or minimized effectively.

재난예방정책 추진 상의 갈등영향요인 및 수준에 관한 연구 : 한탄강댐 사례를 중심으로

김도희(Kim, Do Hee),김민정(Kim, Min Jung) 한국지방정부학회 2018 지방정부연구 Vol.22 No.3

본 연구는 재난예방사업인 댐 건설 정책추진 전반에 걸친 과정에서 발생한 갈등사례를 토대로 주요하게 작용하는 갈등영향요인을 도출하고 그 영향력을 분석하는데 있다. 본 연구의 분석대상 사례는 한탄강댐 건설 사례이다. 이 사례는 최초로 중재기법을 통해 오랜 기간 첨예하게 대립되어 온 갈등을 해결한 사례로 갈등해결에 시사하는 바가 클 것이다. 한탄강 댐 건설 사례의 계획단계에서부터 완공단계에 이르기까지 추진단계별 갈등 발생 과정을 분석하고 이에 주요하게 영향을 미친 갈등요인을 분석하였다. 분석결과의 시사점으로는 공공갈등에서 주민참여, 법적준수, 상호신뢰 등이 갈등영향요인으로 중요하게 작용하는 것으로 분석되었다. 특히 주민참여, 상호신뢰에 대한 영향수준은 강한 것으로 분석되고 있다. 따라서 법률 개정을 통한 사전검토협의회 운영의 의무화 및 활성화 방안, 중재자 선정과정의 투명성 확보방안의 마련이 필요함으로 분석되었다. 이러한 연구결과는 앞으로 공공갈등사례에서 갈등해결의 방향이 나아가야 할 방향에 대한 근거를 제시한다. 그리고 적극적인 대응방안 모색에서 기존의 법·제도상 개선되어야 내용에 시사하는 바가 클 것으로 판단된다. This research aims to derive primary conflict-influencing factors on the basis of a conflict case which has occurred over the whole process of implementing a dam construction policy as a disaster prevention project and to analyze their impacts. This research deals with the Hantan river dam case. The Hantan river dam case is the first application of the arbitration scheme through which a long-lasted conflict involving sharp confrontation has been solved, which is expected to provide a great deal of insight in conflict resolution. We analyzed how conflict has evolved along the implementation steps ranging from the planning to the completion stage of the Hantan river dam construction and analyzed primary factors influencing the conflict. From the analysis, it was found that participation of residents, compliance to legitimate procedures, and mutual trust are important as conflict influencing factors in a public conflict situation. In particular, the resident participation and the mutual trust showed high impact levels. Therefore, it is analyzed that mandatory operation of a preliminary review council, activation plan thereof, and a method for securing fairness in selecting an arbitrator through law amendment are needed. Through this research, we propose a basis for a direction to be pursued in the future for solving conflicts in public conflict cases. And the result of this research is expected to provide a great deal of implications on what should be improved for the existing law system in pursuit of active countermeasures.