교회교육 지도자들을 위한 전문지 / 교회학교 : 사랑의 표현을 합시다 ; 오후활동 - " 사랑합니다 " 말하는 것이 너무 어려워요 !

김선애 장로회신학대학교 기독교교육연구원 1991 교육교회 Vol.- No.177

공공도서관 서비스 고객만족도 평가체계에 관한 연구

김선애 한국도서관·정보학회 2006 한국도서관정보학회지 Vol.37 No.3

The customer satisfaction, which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library. 고객만족도는 고객의 충성도, 이탈율, 재구매율 신규고객창출 등과 밀접한 관련을 맺고 있어서 기업의 성과측정의 평가관점에서 중요한 의미를 지닌다. 이처럼 중요한 의미를 갖는 고객만족도 측정은 민간부분에서 이미 일반화되었으며, 다양한 평가모형들이 존재한다. 그러나 기존의 일반적인 평가모형은 업종별 차별성이 없고, 새롭게 등장한 인터넷을 기반으로 한 공공도서관의 e-서비스 환경을 반영한 고객만족도 평가를 수행하기에는 한계가 있다. 본 연구는 기존의 도서관 서비스 관련 연구와 고객만족도 평가관련연구들을 고찰하고, 이를 바탕으로 공공도서관 서비스 분류체계와 공공도서관 서비스에 특화된 고객만족도 평가체계를 제시한다.

PRIDE 모델 기반 남한 상세 기후변화 앙상블 시나리오 및 극한지수 생산

김선애,김맹기,오재혁 한국기상학회 2014 한국기상학회 학술대회 논문집 Vol.2014 No.4

아동의 심리연구를 위한 Projective Drawings에 관한 연구

김선애 단국대대학원 1992 學術論叢 Vol.15 No.1

항공사 셀프서비스기술 품질과 직무불안정성이 직무만족, 직무몰입, 고객지향성 및 이직의도에 미치는 영향

김선애,서철현,김현정 (사)한국조리학회 2020 한국조리학회지 Vol.26 No.10

This study tried to understand the perception of airline employees who directly interact with customers at the airport, while accepting self-service technology. Specifically, the study identified the relationships among self-service technology quality, job instability, job satisfaction, job commitment, customer orientation, and turnover intention. To achieve the purpose of the study, a online survey was conducted from March 16 to April 14, 2020, targeting airline employees who provided customer service at the airports in the Korea City Air Terminal. A total of 262 questionnaires was handed out, and 212 of them were returned. This study employed frequency analysis, correlation analysis, confirmatory factor analysis, and structural equation model (SEM) to analyze the collected data. The results showed that usability of service technology quality of airlines had a significant effect on job satisfaction. Job instability did not have a significant effect on job satisfaction, but job loss possibility affected job commitment and turnover intention. In addition, job satisfaction had significant effects on customer orientation, job commitment and turnover intention while job commitment had a significant effect on customer orientation. Theoretical and practical implications were provided in detail.

공공도서관 공간운영을 위한 기준 도출에 관한 연구

김선애,Kim, Sun-Ae 한국비블리아학회 2008 한국비블리아학회지 Vol.19 No.2

The purpose of this study is to provide guidelines and recommendations on the process of planning and designing library space and it also reflects on developments which should be considered when planning new library space. The methodology of estimating library space needs of IFLA, a guide for public library building in New South Wales of Australia, and the recommendations for academic libraries in French were analysed. The results given throughout theses guidelines and recommendations are able to develop the guide for public library space in Korea. The guide suggested defines six broad types of library space; collection area, readers and library users, library staff, conference, meeting and cultural space, mechanical and support services, additional services areas. It is import to remember however that each library building and the service it provides is unique and should reflect the needs and aspiration of its community.

이중 모니터링으로 '주민 안심' - 일본 롯카쇼 방폐장

김선애,Kim, Seon-Ae 한국원자력산업회의 2005 원자력산업 Vol.25 No.12

우리나라 영상분야 자원관리 현황 및 개선전략

김선애,Kim, Sun-Ae 한국비블리아학회 2009 한국비블리아학회지 Vol.20 No.4

Visual industry can contribute to this national industry is a high-value industry. Nevertheless, video resources expansion strategy at national level is lacking. There have been several institutions and organization conducting film archiving and related activities in Korea. Korean Film Archive(KOFA) is the only institution whose status is protected by the law. The purpose of this study was to suggest the strategic plan which is able to support the video industry and academic research. For methods to strengthen video resources, role adjustment of KOFA conducting film archiving and unification or integration of collection system for archiving broadcast materials were proposed.

조직검사부위에서 드레싱방법 간의 경표피수분손실의 측정을 통한 피부장벽기능변화에 관한 전향적연구

김선애,이상민,김재환,정세영,최재은,노기웅,김일환 대한피부과학회 2009 초록집 Vol.47 No.20

이명박정부 중기 특목고 정책 인과가설 분석

김선애,안선회 한국교육정치학회 2013 敎育政治學硏究 Vol.20 No.3

This study was conducted to analyze the policy casual hypothesis for special purpose high school in the middle of Lee Myoung Bak government. As a result, these casual hypotheses have some validity, but have limitation to achieve two purposes which are the normalization of public education and the reduction of private education expenses at the same time. In addition, it was found that the extensional operation of substitutional schools such as self supporting public and private high school curtailed the effect of policy. To be more specific, five main policy casual hypotheses were found. First, reduction casual hypothesis of the numbers of subjects reflected in academic reports makes students more focus on the reflected subjects and pay little attention to all subjects. However, competition among students is proved to be decreased, so it is effective for reduction of private education expenses. Second, self-directed learning casual hypothesis decreases private education dependence, but triggers new form of private education to prepare for revised entrance examination. Third, regulation of reflection of specification casual hypothesis decreases the expense of private education for competition conferences, but it is not effective for normalization of public education. Forth, purpose distinctness for the establishment of the special purpose high school casual hypothesis is effective for the normalization of the special purpose high school because of the management of suitable curriculum for the establishment purpose of the school and the conversion of the entrance examination system. But it isn't effective for the reduction of the expense of private education for the university entrance examination. Fifth, effect appraisal of private education casual hypothesis is lack of objectivity, so it isn't effective for normalization of public education and expense reduction of private education. It needs more continuous endeavor by the government for the expense reduction of private education through the objective appraisal. Therefore, suggestions for future policy are as follows: (1) necessity of finding policy which is effective both for normalization of public education and expense reduction of private education, (2) research of selection factors for self-directed learning, (3) the introduction and management of appraisal system for the effectiveness of private education which assures validity and objectivity, (4) government's effort to standardization of high schools to alleviate high school sequencing. 이 연구는 이명박 정부 집권 중기 특목고 정책의 인과가설을 규명하고, 그 타당성을 분석하여, 정책적 시사점을 찾고자 하는 데 그 목적이 있다. 연구 결과, 다섯 가지 주요 정책인과가설이 도출되었다. 이러한 인과가설은 어느 정도 타당성을 지니고 있으나 공교육정상화와 사교육비 절감이라는 두 목표를 달성하는 데 일부 한계가 있으며 특목고 역할을 대신할 수 있는 자사고와 자공고 등 특목고 대체학교의 확대운영으로 인하여 정책효과가 축소되고 있음을 밝혔다. 먼저, 내신과목축소 인과가설은 내신반영교과에만 집중하여 전 교과에 대한 수업집중도는 저하되나 학생 간 경쟁은 완화되어 사교육비 절감에는 다소 효과가 있다. 둘째, 자기주도학습 인과가설은 교과성적 향상을 위한 사교육 의존도는 약화시켰으나 입학사정관제에 의한 면접 등 새로운 형태의 입시 사교육을 유발하고 있다. 셋째, 스펙반영규제확대 인과가설은 경시 및 수상실적 관련 사교육비의 절감효과가 있으나 공교육정상화의 효과는 높지 않았다. 넷째, 특목고설립취지명료화 인과가설은 본래 특목고의 목적에 맞는 교육과정 운영 및 입시제도 전환으로 특목고 공교육정상화에는 효과적이나, 대학입시로 인하여 사교육비 절감의 효과는 거의 나타나지 않았다. 다섯째, 사교육영향평가 인과가설은 객관성이 미흡하여 공교육정상화와 사교육비 경감 효과가 미흡하였다. 정부의 객관적인 평가를 통하여 지속적인 사교육비 절감효과를 위한 노력이 요구되는 인과가설이다. 이러한 분석결과에 근거한 시사점으로는, 공교육정상화와 사교육비 절감 효과를 함께 거둘 수 있는 정책방안 모색 필요성, 사교육을 유발하지 않는 자기주도학습 전형요소의 개발, 타당성과 객관성이 보장되는 사교육영향평가제의 도입과 운영, 학벌 타파를 위한 정부의 정책적 노력, 고교서열화를 완화할 수 있는 고교평준화 정책의 확대 운영 등을 제시하였다.