호텔 조리·식음료 종사원의 갈등, 조직몰입, 조직유효성, 경영성과 관계연구

김희기,정용해 한국호텔관광학회 2008 호텔관광연구 Vol.10 No.3

The hotel industry is the nature of the production and consumption of services and service industries at the same time, made with the customer point of contact for employees. In the research results First, the employees conflict in the hotel restaurant for the next fiscal analysis employees through conflict management, to resolve the conflict through a more scientific development and building and conflict management system, We want to bring in good quality service employees. Resolving conflicts between employees and the employees, full-time and temporary workers can be strategic plan presented to them. Second, the hotel restaurant management, the hotel restaurant employees of the conflict and how things affect the present. Third, the general theory of conflict management strategies based on the hotel restaurant epicenter of the conflict and conflict management to bring in results in employee and belong to the management of the mill, you can study the model and set up a hypothesis. Fourth, the employees conflict in the hotel restaurant for the next fiscal analysis employees through conflict management, to resolve the conflict through a more scientific development and building and conflict management system, We want to bring in good quality service employees. Resolving conflicts between employees and the employees, full-time and temporary workers can be strategic plan presented to them. Fifth, the hotel restaurant management, the hotel restaurant employees of the conflict and how things affect the present.

호텔 종사원의 감정노동이 고객만족에 미치는 영향

김희기,안성근 한국마이스관광학회 2014 MICE관광연구 Vol.14 No.S2

The purpose of this study were to understand the influences of staffs emotional intelligence in restaurant customer orientation and the results help to contribute practically to advancing hotel human resource management. The review of the literature described the background for emotional intelligence and customer orientation of kitchen employees. To measure emotional intelligence, The emotional intelligence consist of understanding the self emotion, understanding other people' emotions, emotion utilization, and emotion control. To measure customer orientation of service employees, this study adapted COSE model based on the work of Henning-Thurau(2004). Customer orientation of kitchen employees includes technical skill, social skill, motivation, and employees' self-perceived decision making authority. The first, only emotion utilization had an significantly positive effect on all four factors of customer orientation On 속\e other hand, Emotion control had an insignificant effect on customer orientation. Secondly, understanding the self emotion had an significantly positive effect on employees' social skill. Finally, understanding other people' emotions had an significantly positive effect on employees' social skill and motivation. The results of this study help to contribute academically and practically to advancing hotel management.

호텔종사원의 감정지능이 고객지향성에 미치는 영향

김희기 한국외식경영학회 2015 외식경영연구 Vol.18 No.5

The purpose of this study was to evaluate the results of the emotional intelligence of the Hotel Employees Restaurant affect the customer-oriented, Substantially it is shown to be helpful to contribute to the development of hotel human resources as a result . The review of the literature described the background for emotional intelligence and customer orientation of kitchen employees. The emotional intelligence consist of understanding the self emotion, understanding other people' emotions, emotion utilization. To measure customer orientation of service employees. Customer orientation of kitchen employees includes technical skill, social skill, motivation, and employees' self-perceived decision making authority. The first, only emotion utilization had a significantly positive effect on all four factors of customer orientation On The other hand, Emotion control had an insignificant effect on customer orientation. Secondly, understanding the self emotion had an significantly positive effect on employees' social skill. Finally, understanding other people' emotions had an significantly positive effect on employees' social skill and motivation. The results of this study help to contribute academically and practically to advancing hotel management. 본 연구의 목적은 레스토랑 종업원의 감성지능이 고객지향에 영향을 미치는 결과에 대하여 알아보고자 하였고, 그 결과 호텔인적자원 관리 중 호텔조리종사원의 관리에 실질적으로 도움이 될 것으로 보여 진다. 학문적 문헌의 검토는 감성지능 및 주방직원의 고객지향의 배경을 설명하는데 도움을 주었고, 감성지능을 측정하기 위해 타인의 감정, 정서 활용, 감정 제어를 이해하고, 자기의 감정을 이해하는 것으로 구성되었다. 서비스 직원의 고객 지향을 측정하기 위해 본 연구는 이애주·⋅이상건(2009)의 작업을 기반으로 COSE 모델을 적용, 주방 직원의 고객지향기술, 사회기술, 동기부여, 그리고 직원들의 자기 인식의 의사결정 권한 등을 지표로 연구하였다. 첫 번째, 감정사용이 고객지향의 모두 3 가지 요소에 상당히 긍정적인 영향을 미쳤고, 감정컨트롤은 고객지향에 미미한 영향을 미쳤다. 둘째, 자기의 감정을 이해하는 것은 직원의 사회적 기술에 상당히 긍정적 인 영향을 미쳤다. 마지막으로, 타인의 사회성과 동기부여의 감정은 호텔조리종사원들에게 상당히 긍정적 인 영향이 있었다. 따라서 본 연구의 결과는 학문적으로나 호텔경영 중 인적자원관리에 실질적으로 기여할 것으로 기대가 된다.

코로나19 시대의 고객 주관성에 근거한 중식당 고객 유형 탐색 - Q방법론 적용 -

김희기 한국호텔리조트학회 2022 호텔리조트연구 Vol.21 No.5

In this study, In the era of corona pandemic the types of customers who visit Chinese restaurants are classified according to the personal opinions of customers. In order to understand the subjective characteristics of consumer needs and consumption behavior, 119 adults were set up and analyzed according to the Q methodology analysis. The first type is “management know-how”. The second type is “the atmosphere-seeking type of a Chinese restaurant”, and it appears that the hygiene and atmosphere of a Chinese restaurant are judged by the value of the Chinese restaurant. The third type is “the type that seeks the essence of Chinese food”, and they want traditional food, seek diversity in Chinese food menus, and want to provide basic services. The fourth type is “the personality-seeking type of a Chinese restaurant”, a personality type that likes creativity, and can be classified as a type that seeks uniqueness and novelty. The results of this study indicate the actual customer perception types that cannot be easily overlooked when making a marketing strategy by showing the customer perception types according to the subjective settings for Chinese restaurants.

항돌연변이 작용을 보이는 Flavonoid 인 galangin 의 마우스에서의 BP 대사의 영향

김희기,김경호,허문영,김현표 ( Hee Kee Kim,Kyeong Ho Kim,Moon Young Heo,Hyun Pyo Kim ) 생화학분자생물학회 1991 BMB Reports Vol.24 No.2

To elucidate the antimutagenic action mechanism of flavonoids against benzo(a)pyrene induced micronucleated polychromatic erythrocytes (MNPCEs), alterations of benzo(a) pyrene metabolism were studied. Galangin, a potent antimutagen and (-)-epicatechin, a weak one, were selected and orally administered to ICR mice to compare the liver metabolic enzyme activities, arylhydrocarbon hydroxylase (AHH) and glutathione-s-transferase (GSH-T). These enzyme activities were not significantly changed between the flavonoid-treated groups and the control group. However, direct addition of galangin to the incubation mixture clearly inhibited arylhydrocarbon hydroxylase activity. These results were well correlated with the findings of the reduced metabolic conversion of [³H]-benzo(a)pyrene in vitro.

R을 이용한 모형 기반 잠재프로파일 분석을 활용한 대학생 학습참여 유형과 학습성과 분석

김희란(金喜蘭) 서울대학교 교육연구소 2021 아시아교육연구 Vol.22 No.2

본 연구의 목적은 대학생을 대상으로 R을 이용하여 모형 기반 잠재프로파일 분석방법(model-based latent profile analysis)을 적용하여 대학생들의 학습참여(student engagement)를 유형화함으로써 대학생 학습활동을 이해하는 것이다. 전국 4년제 일반대학에 재학 중인 학생을 대상으로 K-NSSE(Korea-National Survey of Student Engagement) 측정도구를 이용하여 온라인 설문조사를 통해 수집된 1,178명의 표본을 분석하였다. 분석결과, 3개의 학습참여 유형이 추출되었으며, 잠재집단들은 표본 수에서는 차이가 나지만 유사한 축을 가지는 타원형 분포를 띄는 모형(VEE, Ellipsoidal, Variable volume, Equal shape, and Equal orientation)이 가장 적합한 것으로 나타났다. 학습참여 유형은 특징에 따라 ‘적극형’, ‘보통형’, ‘소극형’으로 명명되었다. ‘교수와 상호작용’ 변인이 유형 분류에 중요한 역할을 하고 있음이 밝혀졌다. 뿐만 아니라, ‘적극형’ , ‘보통형’, ‘소극형’ 순으로 대학생활을 통한 역량 함양 정도, 교육만족도, 대학몰입도를 높게 보고하였다. 본 연구 결과는 대학생들이 학습참여에 적극적일수록 학습성과가 높다는 선행연구결과를 지지하였으며 인지적 학습성과뿐만 아니라 정의적 학습성과 또한 학습참여의 적극성 정도와 관련되어 있음을 입증하였다. 대학생의 학습지원과 관련하여 본 연구결과의 시사점이 논의되었다. The purpose of this study is to understand learning activities of undergraduate students by applying the model-based latent profile analysis and classifying the typology of student engagement in learning. 1,178 data were collected from 4-year undergraduate students who had responded to the K-NSSE assessment via online survey. Results showed that three types of learning engagement were developed. The fittest model of latent groups was the ellipsoidal model with variable volume, equal shape and orientation among groups. The learning engagement was classified into active, ordinary, and passive types. The participants of active type showed higher scores on GPA, perceived competencies, educational satisfaction, and immersed level in college activities than other types. The results supported previous study outcomes that the more undergraduate students are active in their learning engagement, the higher their achievements are, and that the level of active engagement is associated with emotional learning outcomes as well as cognitive outcomes. Implications of study results were discussed regarding supports for learning of undergraduate students.

Effect of Naturally-Occurring Flavonoids on Nitric Oxide Production in the Macrophage Cell Line RAW 264.7 and Their Structural-Activity Relationships

김희기 강원대학교 종합약학연구소 1999 약학연구 Vol.11 No.-

Antiarthritic and analgesic activity of ginkgetin, a plant biflavone from Gingo biloba leaves

김희기 강원대학교 종합약학연구소 1999 약학연구 Vol.11 No.-

신라 지증 , 법흥왕대의 정치개혁과 그 성격

김희만 (Heui Man Kim) 경북사학회 2000 복현사림 Vol.23 No.1

N/A

골프장 캐디가 지각하는 언어폭력 및 성희롱 경험이 직무소진과 이직의도에 미치는 영향

김희야,민솔비,김용은,김준 한국체육교육학회 2020 한국체육교육학회지 Vol.25 No.3

본 연구는 골프장 캐디가 지각하는 언어폭력 및 성희롱 경험이 직무소진, 이직의도에 미치는 영향을 실증적으로 규명하기 위한 목적이 있다. 이를 위해 본 연구의 대상자는 G광역시, J남도에 근무하는 골프장 캐디를 대상으로 편의표본추출법을 이용하여 197명의 유효표본 자료를 분석에 이용하였다. 가설검정을 위한 자료 분석방법으로는 SPSS 26.0 프로그램을 이용하여 빈도분석, 탐색적 요인분석, 신뢰도 분석, 상관관계 분석, 단순회귀분석을 실시하였다. 이상의 과정을 통해 도출된 결과는 다음과 같다. 첫째, 골프장 캐디가 지각하는 언어폭력 경험은 직무소진에 부분적으로 정적인 영향을 미쳤다. 둘째, 골프장 캐디가 지각하는 언어폭력 경험은 이직의도에 정적인 영향을 미쳤다. 셋째, 골프장 캐디가 지각하는 성희롱 경험은 직무소진에 부분적으로 정적인 영향을미쳤다. 넷째, 골프장 캐디가 지각하는 성희롱 경험은 이직의도에 부분적으로 정적인 영향을 미쳤다. 위의 내용을 종합해보면 골프장 내에서 발생하는 언어폭력과 성희롱 문제를 예방하고 캐디에 대한 직업적 인식과 가치관을 변화시킬 수 있는 대책 마련이 요구된다. 이를 위해 캐디의 근무환경에 대한 제도적 개선과 이용객의인식전환이 이루어져야 할 것이다. Purpose: The purpose of this study is to empirically investigate the effect of verbal violence and sexual harassment experiences perceived by golf course caddies on job burnout and turnover intention. Method: For this, 197 people are selected from regions G, J using convenience sampling method. Exploratory factor analysis, Cronbach's α, correlation analysis, and simple regression analysis in SPSS 26.0 FOR Windows statistical package is used. Results: First, it was found that verbal violence had a positive effect on job burnout. Second, it was found that the experience of verbal violence had a positive effect on turnover intention. Third, it was found that sexual harassment experience had a positive effect on job burnout. Fourth, it was found that sexual harassment experience had a positive effect on turnover intention. Conclusion: Through the above results, There is a need to prepare measures to prevent verbal abuse and sexual harassment that occur within the golf course and to change the professional perception and values of caddies. To this end, institutional improvement of the working environment of caddy and change of perception of users is required.