온라인 리뷰를 통한 라이프스타일 호텔의 서비스 품질 속성에 관한 연구 - 전통적인 호텔과의 차이를 중심으로 -

백주아 ( Baek Jooa ),최영배 ( Choe Yeongbae ),김동한 ( Kim Donghan ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2020 호텔리조트연구 Vol.19 No.6

The purpose of this study was to understand the unique characteristics of lifestyle hotel by analyzing the nature of hotel attributes based on the online customer review data. More specifically, this study attempted to empirically address the following research questions: (1) what are the differences in the hotel attributes rated by hotel customers between hotel segments (i.e., lifestyle vs. general hotels), and (2) how those hotel attributes ultimately influence the overall rating of customers' hotel experience? The result showed that review scores of both overall rating and the individual hotel attributes for general hotel brands are higher than those of lifestyle hotel brands. Besides, service is slightly less important for lifestyle hotel brands than general hotel brands. It would help marketers better understand their customers and in turn, develop effective marketing strategies.

호텔직원의 근무환경과 조직몰입과의 관계 -서울시내 특1급호텔을 중심으로-

박영기 ( Young Ki Park ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2014 호텔리조트연구 Vol.13 No.3

This study purposes to find the factors of working conditions that employees can concentrate on their assigned organization according to the continuously changing hotel environment, and propose practical improvement measures that they could focus on issues and organizations based on the effect of working conditions to organizational concentration and the differences of each department for the relationship between working conditions and organizational concentration according to the working department. The analysis result of the study showed that the working environment of a hotel, that is, personnel affairs and training, payment and welfare, working conditions of hotel employees, and relationships between colleagues have influence in organizational concentration. The implication is the hotel CEO or the responsible person of the personnel affairs should have interest in working environments of employees. Especially, working conditions, payment and welfare had the biggest influence in organizational concentration, and this satisfaction to the working conditions strongly implements that the target achievement pursued by the hotel has the relationship with organizational concentration.

리조트 안전사고 유형에 따른 손해배상책임

문상혁 ( Moon Sang-hyuk ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2017 호텔리조트연구 Vol.16 No.3

The tourism industry has developed steadily in the 2000s because of increase in the number of both foreign and Korean tourists. To be specific, the reasons Korean tourists have increased include; after 2011, extended application of a 5-day workweek up to businesses of less than 20 people: and a raised income level of the public and change in their perception on leisure life. The increase in tourists contributed to the growth of accommodation businesses across the country, and those businesses are seeking a variety of ways to satisfy the needs of tourists. Keeping up with such rapid changes in the business environment, resorts as well as hotels have adopted a range of changes. Tourists generally want to use resort facilities in a pleasing environment of the resort, but there has been an ever increasing risk of life-threatening accidents taking place unexpectedly at a resort. In this context, this study reviewed the types of various safety accidents that are likely to happen at a resort and the liabilities for damages according to the parties responsible for liabilities, and with the findings of review, recommended ways to prevent safety accidents at a resort. In conclusion, a resort should try its utmost to prevent safety accidents by predicting risks that may happen due to visitors, facilities, structures, businesses at the site, local characteristics and so on and make every effort including training and notification on safety accidents and obligation of supervision.

호텔정보시스템(HIS)진단에 관한 종단적 연구 -서울시내 특1급 호텔 14개를 중심으로-

이경철 ( Kyung Chul Lee ),이승연 ( Seung Yeon Lee ),최웅 ( Woong Choi ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2011 호텔리조트연구 Vol.10 No.1

The purpose of this study to examine variation and development in hotel information system by longitudinal(2001, 2004, and 2007) research. Furthermore, This suggested a guide line to hotel practioners and reseachers by building a theoretical frame about analyze, direction of improvement, variables from Nolan`s model, inverse proportion relationship between users` perception and control. This study, first, is to arrange the conceptual structure through literature review for Nolan`s growth stage model and understand status of Hotel Information System in five-star hotels in Seoul through every 3 years(2001, 2004, and 2007) with benchmark variable. Secondly, Among benchmark variable, There is no significant difference of information organization, planing & controling, and user`s perception about inverse proportion relationship. In addition, this study found a equality that if hotel had higher information organization, planing & controling, hotel had higher stage of information system. Thirdly, this study found the hotel that had high level of HIS in 2001 and 2004, still maintain stable condition. On contrast, the hotel that had low level of HIS in 2001 and 2004, also still keep up same condition. there is little bit of difference, but this study indicated that the hotel that changed their HIS or developed own HIS performed better than past. Lastly, level of main purpose and application in five-star hotels in Seoul was located in at least over 3rd stage of Nolan`s Growth stage Model as well as level of users. Some hotels spent huge amount of money for developing or changing HIS program to achieve effective hotel management.

호텔의 고용특성이 직무만족과 조직시민행동에 미치는 영향 -기업보상의 조절효과를 중심으로-

박창환,최영준 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2015 호텔리조트연구 Vol.14 No.4

The purpose of this study was to provide meaningful consideration to practice employment tools for both of regular and nonregular employee how to satisfy and motivate their job satisfaction and organizational behavior moderating with hotel incentives. In this study 183 samples was investigated both regular and nonregular hotel employees in Busan and Kyeong Nam Provinces, and empirical analysis using SPSS 18.0 was performed as some practical considerations was suggested as follows. First, opportunity for speciality was most significant for job satisfaction and organizational citizenship behaviors both of regular and nonregular hotel employees. Second, job guarantee was significant for job satisfaction and organizational citizenship behaviors both of reguqlar and nonregular hotel employees. That is present status for employee``s psychologic situation to feel their job status instable and lower satisfaction, and they are not fully commitment for their job and organization as indifferent employment system will be more attached to career commitment as organizational efficiency will be reduced. And Other factor was ignored for regular and nonregular hotel employees to motivate job satisfaction and organizational citizenship behavior moderating with hotel incentives, that is, present hotel employing system and corporate culture was more weak since recent hotel massive deployment and economic stagflations. Therefore, hotel manager should seek to provide and arrange for regulars to enhance self efficacy and empowerment of their job and rights, whereas to considerate different job and career training programs for non regular to learn speciality carrering courses. And hotel will be organizaed employment system to mentor and train for elder employees near umemployment comes up. As they are concilated to reduce regular and non regular conflicts and coordinate to hotel and employee relations.

관광기업의 위기관리 대응방안에 대한 연구 -특 1급 호텔을 중심으로-

김건 ( Gun Kim ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2015 호텔리조트연구 Vol.14 No.4

This study is regarding actual condition of crisis management in tourism corporation. I applied the Onion Model of Pauchant and Mitroff to conduct this study and to emphasize the understand and management of crisis and disaster of hotel. The results of the survey are as follows. The first, Onion Model Ⅰ step is to investigate a personal protection system. The resultshows that the all atmosphere of hotel would rather seem to avoid dangerous situation or try to protect oneself than to prepare crisis by oneself when dangerous situation appears. The second, Onion Model Ⅱ step is a organizational belief system and cultural factorsrelative to efficiency of crisis management. The result shows hotel organization culture is very sound organization. The third, Onion Model Ⅲ step is a organization structure of hotel affected to crisis is including the standard, rule and procedure regarding it. With the result that analyze a organizational structure about crisis management, hotel is composed of not professional staffs who manage effectively it. The fourth, Onion Model Ⅳ step is a organization planning, strategy and process of hotel crisis management. The result shows that hotel was presented as lacking certainly strategy of crisis management. The fifth is the comparing hotel with portfolio of crisis management. As a result, hotel will have to widely redefine organization strategy

숙박서비스 분야 자격제도 개선방안에 관한 연구 - 국가자격 및 NCS기반 자격 비교를 중심으로 -

박경연 ( Park Kyung-yeon ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2018 호텔리조트연구 Vol.17 No.3

This article introduces the qualification system of hotel industry focusing on the comparison of the national qualification and the NCS qualifications. It is an overall review of the qualification systems from its background, scope of the test, and overall application summary so far. This article also aims to find out how to improve the qualification system dealing with practical issues. To serve the purpose of this study, the researcher has conducted a focus group interview in joint efforts with two specialists from the related business fields and six professors who have experience in hotel industry and participated in NCS development project. Based on an analysis of the interview, the researcher suggests the followings. Firstly, the demand of the national qualification exam of hotel industry should be increased. In order to increase the demand, the exam should be more industry focused and practical. Also providing incentives to the hotels which hiring the holders of hotel industry national qualification is suggested. Secondly, the exam criteria should be re-consisted in a more practical way which is applying general practice of hotel industry. Finally NCS qualification system should be improved the awareness since it has not been widely acknowledged by the hotel industry, hotel employees and the students who majoring hotel and tourism yet.

부동산개발사업으로서 호텔개발프로세스에 관한 연구

백민석 ( Min Seok Baik ),최승용 ( Seung Yong Choi ),장세유 ( Se You Jang ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2011 호텔리조트연구 Vol.10 No.2

This research is designed to propose the real estate development for hotel business as a substitutional suggestion of the profitable property products` downward. Additionally, this research integrates product development process as the specialized products for real estate developers into real cases. This would make real estate developers possible to review if hotel business become a key part of the property business. In this research, overall process for hotel development is categorized five stages, and each stage contains guide lines for application and theoretical bases for demand. In first stage, this study suggests that the hotel property business should begin with analyzing general development project including the area and deriving strategic plan considered the distribution of competitors. For this, location analysis, sales ratio, competitive landscape, and trend were the must as critical factors. In second stage, development concept with understanding and segmenting patrons should be made. In third stage, brand concept should be developed with considering both local and international hotel grades. Between second and third stage, this study categorized hotel structure into three; room division, food and beverage division, and other division. In forth stage, number of room for the hotel should be calculated by accurate demand forecasting process which was proposed in this study. In final stage, investigation for feasibility should be performed to decide profitable business model based on projected gross revenue and total expenditure in construction and operation. This research is differentiated with previous studies of hotel development by attempting practical approaches through various diagrams and tables and providing the real estate`s point of view for the hotel business.

호텔 직원이 지각하는 조직 문화가 주관적 웰빙에 미치는 영향 -한국과 미국 비교 연구-

박슬기 ( Seul Gi Park ),황진수 ( Jin Soo Hwang ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2015 호텔리조트연구 Vol.14 No.1

본 연구의 목적은 첫째, 호텔 직원이 지각하는 조직 문화가 주관적 웰빙에 미치는 영향을 파악하고, 둘째, 국가의 문화가 조직 문화와 주관적 웰빙 간의 관계에서 조절 변수의 역할을 하는지를 검증하는 것이다. 설문 조사는 한국과 미국의 호텔 직원을 대상으로 실시하였고, 가설 검증을 위하여 경로 분석을 실시하였다. 분석 결과는 첫째, 조직 문화는 직원이 지각하는 주관적 웰빙에 유의미한 긍정적인 영향을 미치는 것으로 나타났고, 둘째, 국가의 문화는 조직 문화와 주관적 웰빙 간의 관계에 유의미한 조절 변수 역할을 하는 것으로 검증되었다. 본 연구의 결과는 글로벌 체인 호텔 운영자들에게 현 조직의 문화를 파악하여 바람직한 조직 문화를 구축하는데 구체적인 방향을 제시해 줄 수 있으며, 직원의 생산성 증진, 즉 조직의 성과로 귀결되는 직원들이 지각하는 주관적 웰빙을 향상시키기 위한 실무적 방안들을 제안할 수 있다.

격오지 리조트 운영요소의 효율적 개선방안에 관한 연구

이웅규 ( Lee Woong-kyu ),장현종 ( Jang Hyun-jong ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2018 호텔리조트연구 Vol.17 No.3

The purpose of this study is to propose a method to improve the operational elements of the Resort. The purpose of this study is to analyze the barriers to the resort and to suggest effective management plan. Publicity and marketing staff at most remote resorts are developing various promotional and marketing strategies to attract a large number of customers during off-peak seasons. However, due to various obstacles in the resort. The results of this study are as follows: First, seasonality and accessibility are obstacles to the resort that can not be overcome structurally. As a publicity strategy to use this in reverse, it is necessary to make the theme of facilities that can accumulate fun and memories. In addition, a strategic approach to rebuilding the 'space of memories' of the visitors at remote resort is needed. Secondly, it is necessary to use a new concept ride (eg, rocky bridge, cable car, dog sled, etc.) that can not be experienced in everyday space by utilizing the inconvenience of transportation at remote resort. This should appeal to visitors with the easiest way to get around. Third, it is important to consider the difficulty in locating and supplying manpower on the basis of the nature of manpower management at remote resort and the difficulty of outsourcing manpower from outside. To this end, the concept of self & private resort should be introduced. In other words, a new strategic approach to unmanned resort is needed. This means respecting each individual resort visitor's area using the basic nature of human being who wants to maintain the boundary. In addition, it is a strategic approach to the obstacles of the remote resort which is difficult to supply and receive manpower. Fourth, it is difficult to manage the logistics, and the price of the resort is relatively high at relatively different resorts.