클라우드 컴퓨팅을 활용한 CRM 사례 연구

김인구,박재기,황윤성 공주대학교 KNU 기업경영연구소 2019 기업경영리뷰 Vol.10 No.2

Recently, the nation's major companies have recognized the efficiency of cloud computing and have already begun to introduce various cloud platforms throughout their businesses, and are making efforts to promote cloud computing through a lot of investment, with various projects and mid- and long-term development plans. As part of the study to improve the quality of CRM services by utilizing cloud computing services, the study analyzed related cases to identify the relevance of cloud computing characteristics to the customer management systems that the company has to the key capabilities of CRM systems. It also conducted a variety of case studies on how the association affected the performance of the firm. Based on an analysis of leading global enterprises utilizing cloud CRM systems, it has been found that the nature of cloud computing and the relevance of CRM systems have a significant impact on the performance of the enterprise based on the nature of cloud computing. 최근 우리나라 국내 주요 기업들은 클라우드 컴퓨팅의 효율성을 인지하고 다양한 클라우드 플랫폼들을 이미 여러 사업 전반에 도입하기 시작하였으며, 각종 프로젝트와 중장기 발전 계획을 세우면서 많은 투자를 통해 클라우드 컴퓨팅을 활성화하려는 노력을 기울이고 있다. 본 연구는 클라우드 컴퓨팅 서비스를 활용하여 CRM 서비스의 품질 향상을 위한 연구의 일환으로서, 클라우드컴퓨팅을 기반으로 CRM 시스템을 구축한 기업을 대상으로 관련 사례를 분석하여 클라우드 컴퓨팅의 특성과 CRM 시스템의 주요 기능과의 관련성이 기업이 가지고 있는 고객관리 시스템에 어떠한 연관성이 있는지 파악해보았다. 또한 그 연관성이 기업 성과에 있어 어떠한 영향을 미치고 있는지에 대한 사례 분석을 실시하였다. 클라우드 CRM 시스템을 활용하는 대표적인 글로벌 기업인 S사를 대상으로 분석한 결과, 클라우드 컴퓨팅의 특성인 영업관리, 고객관리, 마케팅 관리, 파트너 관리, IT와 CRM 시스템의 관련성이 클라우드 컴퓨팅의 특성인 신뢰성, 가용성, 사용자의 특성, 경제성에 따라 기업의 성과에 있어 상당한 영향을 미치는 것으로 파악되었다. 이를통해 CRM 시스템 기업에게 향후 시스템 구축시 고려해야 할 요인을 정리하여 제공하였으며, 향후 연구방향을 제시하였다.

교류열량계를 이용한 고분자 접착제의 열확산도 측정

김인구,김석원 한국물리학회 2009 새물리 Vol.58 No.4

In order to the measure the through-plane thermal diffusivity of polymer adhesive epoxy, which is frequently and widely used in industries, we constructed a modified AC calorimeter. The thermal diffusivities obtained for epoxy bonding layers between stainless-steel plates were 0.062~0.071×10-2 cm2/s. The reasons for these values being smaller than the reference value of 0.128×10-2cm2/s are the changing of the array of molecules when the epoxy becomes a films and the contact thermal resistance from the interfaces between the stainless and the epoxy layers. 산업 전반에 많이 사용되는 고분자 접착제인 에폭시의 면에 수직한 방향의 열 확산도를 측정하기 위하여 기존의 교류열량계를 변형하여 측정장치를 제작하였다. 스테인레스 스틸 304 층들 사이에 에폭시 접착막을 만들고 접착막의 면에 수직인(두께) 방향의 열확산도를 측정해 본 결과 0.062~0.071×10-2cm2/s를 얻었다. 문헌에서 제시된 덩치시료의 열확산도 0.128×10-2cm2/s보다 작은 값을 가지는 것은 고분자 접착제가 필름의 형태일 때는 분자의 배열이 달라지며 또한 시편 경계 면에서의 구조적인 접촉 열 저항에 기인하는 것으로 판단되었다.

능력개발을 위한 인사고과에 관한 연구

김인구,이광노 長安大學 2002 長安論叢 Vol.22 No.1

꿈의 표적지향성 제제

金仁九 약사공론 1993 대한약사회지 Vol.1993 No.4

경영교육의 발전방안에 관한 탐색적 연구

김인구,이광노,배일현 장안대학 인문사회과학연구소 2003 人文社會科學硏究 Vol.12 No.-

전문대학출신의 취업 의식에 관한 연구 : 여학생을 중심으로

김인구 장안대학 학생생활연구소 1997 학생생활연구 Vol.6 No.1

소아의 서혜부 탈장에 대한 임상적 고찰

김인구 충남대학교 의과대학 지역사회의학연구소 1987 충남의대잡지 Vol.14 No.2

This study is a review and analysis of 94 cases of the inguinal hernia treated at the department of general surgery, Chungnam National University Hospital from October, 1985 to September, 1987. The result were as follows: 1) Male was predominated over female by the ratio of 5 : 1. All of the inguinal hernia were indirect type. 2) The location of inguinal hernia; 41 cases(43.6%) were found in the right and left respectively and 12 cases(12. 8%) bilaterally. 3) Among 94 cases, 14 cases(14.9%) had a previous history of incarceration. Incarceration has occured only in male. The incidence of incarceration was higher in the patients whose ages are under 2 yrs(64.3%) than over 2 yrs(35.7%). 4) The incidence of combined congenital anomalies was 18. 1% and congenital anomalies were hydrocele, undescended testis, congenital heart disease, umbilical hernia and paraesophageal hiatal hernia. 5) Contralateral side operation after ipsilateral operation was performed in 4 cases(4.9%.) from 1 month to 2 yrs after initial operation. 6) The recurrence rate was 1.1%, (1/94 cases).

円貨의 切上과 韓國經濟에 관한 考察

김인구,김홍기 長安大學 1995 長安論叢 Vol.15 No.1

선천성 비후성 유문협착증에 대한 임상적 고찰

김인구,강민규 충남대학교 의과대학 지역사회의학연구소 1988 충남의대잡지 Vol.15 No.2

Congenital hypertrophic pyloric stenosis is a frequent neonatal disease which is caused by marked hypertrophy of muscular layer in pylorus. Main clinical manifestations are non-bile stained projectile vomiting, visible peristaltic wave and olive-like mass, and it induces severe dehydration and metabolic derangement. Proper preoperative management is required for dehydration and metabolic derangement and Fredet-Ramstedt Pyloromyotomy is widely used as a definitive surgical treatment. The authors studied on 31 cases of congenital hypertrophic pyloric stenosis, treated at the Department of General surgery, Chungnam National University Hospital from July 1985 to June 1988. The results were as follows: 1) The congenital hypertrophic pyloric stenosis was 31 cases which was 4.9% in incidence in total 638 admission to the department of pediatric surgry during the same period. 2) The most prevalent age group was between 5th week and 6th week and the ratio of male to female was 9:1. 3) Among 31 cases, breast-fed infants were 10 cases(29.1%), milk-fed 19 cases (58.3%), and mixed-fed 2 cases(6.5%). 4) The body weight percentile at admission was lower than 25 percentile in 31 cases and the body weight at admission was lower than birth weight in 6 cases(19.4%). 5) In 29.2%, clinical manifestations were noted between 2nd week and 3rd week. 6) Non-bile stained projectile vomiting was noted in 30 cases(96.8%). 7) The most frequent physical findings were pyloric mass(77.4%), visible peristaltic wave (48.4%)and jaundice(19.4%) in order of freguency. 8) At the time of admission, the accompanied jaundice was noted in 6 cases(19.4%) and most of them was breast-fed infants. 9) The higher the value of CO_2, content, the more severe hypochloremia and hypokalemia were noted. 10) The longer duration of symptoms, the more hypochloremic, hypokalemic metabolic alkalosis was noted. 11) In 6 cases(10.4%), associated anomalies were noted. 12) All 31 cases were surgically treated with Fredet-Ramstedt pyloromyotomy and morta lity was nil.

갑상선 결절 : 35례에 대한 임상적 고찰

김인구 충남대학교 의과대학 지역사회의학연구소 1978 충남의대잡지 Vol.5 No.2

The management of thyroid nodules, about which widely differing views have been expressed for many years, is still a controversial subject. The primary reason for concern about thyroid nodules is that they might be malignant. This study related clinical and surgical experience with 35 patients of thyroid nodule including benign and malignant treated at department of surgery, Chungnam National University Hospital from January, 1974 to July, 1977. 1. Of 35 cases, 26 were benign and 9 were malignant. 2. Benign thyroid disease was prevalent in the 4th decade and thyroid cancer was prevalent in the 3rd decade. Female was more frequently affected by benign thyroid disease with the ratio of 12:1, thyroid cancer developed only in woman. 3. The solitary nodules were 28 cases(82. 2%) in which 5 cases(17. 8%) were malignant tumors. 4. In the benign disease 17 cases(17/28) were located on the right lobe. But all the thyroid cancer were located on the left lobe. 5. The pathologic classification of the benign diseases were as following : adenomatous goiter : 16 cases, follicular adenoma : 8, colloid goiter : 1, colloid cyst: 1. In the thyroid cancer, papillary adenocarcinoma: 6 cases, papillary-follicular adenocarcinma: 2, anaplastic carcinoma: 1. 6. Most of patients were treated with lobectomy in benign thyroid disease(17/26 cases). 7. In thyroid cancer, most of patient were treated with subtotal thyroidectomy(6/9 cases).