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      • KCI등재

        항공사 셀프서비스기술 품질과 직무불안정성이 직무만족, 직무몰입, 고객지향성 및 이직의도에 미치는 영향

        김선애,서철현,김현정 (사)한국조리학회 2020 한국조리학회지 Vol.26 No.10

        This study tried to understand the perception of airline employees who directly interact with customers at the airport, while accepting self-service technology. Specifically, the study identified the relationships among self-service technology quality, job instability, job satisfaction, job commitment, customer orientation, and turnover intention. To achieve the purpose of the study, a online survey was conducted from March 16 to April 14, 2020, targeting airline employees who provided customer service at the airports in the Korea City Air Terminal. A total of 262 questionnaires was handed out, and 212 of them were returned. This study employed frequency analysis, correlation analysis, confirmatory factor analysis, and structural equation model (SEM) to analyze the collected data. The results showed that usability of service technology quality of airlines had a significant effect on job satisfaction. Job instability did not have a significant effect on job satisfaction, but job loss possibility affected job commitment and turnover intention. In addition, job satisfaction had significant effects on customer orientation, job commitment and turnover intention while job commitment had a significant effect on customer orientation. Theoretical and practical implications were provided in detail.

      • KCI등재

        우리나라 영상분야 자원관리 현황 및 개선전략

        김선애,Kim, Sun-Ae 한국비블리아학회 2009 한국비블리아학회지 Vol.20 No.4

        Visual industry can contribute to this national industry is a high-value industry. Nevertheless, video resources expansion strategy at national level is lacking. There have been several institutions and organization conducting film archiving and related activities in Korea. Korean Film Archive(KOFA) is the only institution whose status is protected by the law. The purpose of this study was to suggest the strategic plan which is able to support the video industry and academic research. For methods to strengthen video resources, role adjustment of KOFA conducting film archiving and unification or integration of collection system for archiving broadcast materials were proposed.

      • KCI등재

        공공도서관 공간운영을 위한 기준 도출에 관한 연구

        김선애,Kim, Sun-Ae 한국비블리아학회 2008 한국비블리아학회지 Vol.19 No.2

        The purpose of this study is to provide guidelines and recommendations on the process of planning and designing library space and it also reflects on developments which should be considered when planning new library space. The methodology of estimating library space needs of IFLA, a guide for public library building in New South Wales of Australia, and the recommendations for academic libraries in French were analysed. The results given throughout theses guidelines and recommendations are able to develop the guide for public library space in Korea. The guide suggested defines six broad types of library space; collection area, readers and library users, library staff, conference, meeting and cultural space, mechanical and support services, additional services areas. It is import to remember however that each library building and the service it provides is unique and should reflect the needs and aspiration of its community.

      • KCI등재

        OFDM 시스템에서 SPW(Sub-Block Phase Weighting) 기법을 이용한 개선된 PAPR 저감 기법

        김선애,강영철,서재원,유흥균,Kim Sun-Ae,Kang Yeong-Cheol,Suh Jae-Won,Ryu Heung-Gyoon 한국전자파학회 2005 한국전자파학회논문지 Vol.16 No.11

        본 논문에서는 PAPR 저감 기법인 SPW(Sub-block Phase Weighting) 기법에서 PAPR(Peak-to-Average Power Ratio)이 저감되도록 조절한 부가 정보를 처리하는 방법을 제안한다. SPW기법은 입력 데이터를 여러 개의 서브블록으로 나누고 위상 회전 벡터를 곱해주는 것으로 피크 전력을 줄여준다. SPW 기법은 부반송파 수와 변조방식, 서브 블록의 수가 PTS 기법과 같을 때 서로 유사한 점을 지니고 있지만, 오직 한 개의 IFFT(Inverse Fast Fourier Transform)를 사용한다는 점에서 기존의 PTS(Partial Transmit Sequence)나 SLM(Selected Mapping) 기법과는 다르다. SPW기법은 비록 PAPR을 효율적으로 줄일 수 있지만 계산 복잡도 문제는 여전히 존재한다. 본 논문에서는 위상 조절을 위 한 방법으로서 flipping 알고리즘과 full iteration 알고리즘을 사용하였다. 컴퓨터 시뮬레이션을 통하여 제안 방식의 특성을 분석하고 성능을 검토하였다. In this paper, we propose an improved side information processing scheme which is important in the sub-block phase weighting(SPW) method for the peak-to-average power ratio(PAPR) reduction. SPW method is to divide the input OFDM subchannels into several subblocks and to multiply phase weighting with each subblocks, properly for the reduction of the peak power. SPW method is similar to the conventional PTS method when the number of sub-carriers, signal modulation format and the number of subblocks are the same. However, unlike the conventional PTS(Partial Transmit Sequence) and SLM(Selected Mapping) method using many stages of IFFT(Inverse Fast Fourier Transform), SPW method only needs one IFFT. Although PAPR can be reduced by SPW method, complex computation burden still remains. In this paper the flipping algorithm and the full iteration algorithm are used f3r the phase control method. Through the computer simulation, we analyze and discuss the properties and the performance of the suggested method.

      • KCI등재

        국립중앙도서관의 출판시도서목록(CIP) 서지레코드의 평가

        김선애,Kim, Sun-Ae 한국비블리아학회 2009 한국비블리아학회지 Vol.20 No.2

        This study attempts to compare the National Library of Korea (NLK)'s cataloging in publication(CIP) records with their permanent records in the National Library of Korea(NLK)'s online public access catalogue(OPAC) database. This study compares the description of records in the NLK CIP versus NLK OPAC in terms of similarities and differences in the bibliographic elements for each record. The study selected the NLK's CIP records from November to December 2008, allowing to publish the registered CIP titles and also the NLK to make the records avaliable in their OPAC database. The finding indicate that libraries that use NLK's CIP records in their copy cataloging activity should not rely 100 per cent on the records. Verifications and modifications need to be carried out to ensure accuracy and quality of their catalogue records.

      • KCI등재후보

        이명박 정부 중기 특목고 정책 영향평가 연구

        김선애,안선회 한국교육정치학회 2013 敎育政治學硏究 Vol.20 No.1

        This study is for offering useful implications in policy for pushing ahead the following special-purpose high school policy through assessing how the previous special-purpose high school policy which was pushed ahead in the middle of Lee Myung-Bak government affected on the public education, the private education, and society. For this, I analyzed the background and policy structure of the special-purpose high school policy which was pushed ahead in the middle of Lee Myung-Bak government, and assessed the effect of the special-purpose high school policy through combining literature research and quantitative research. As a result, the special-purpose high school policy showed limits to achieve the public education normalization and reducing of private education expenses at the same time. Especially, teachers think that if there are more subjects included in the entrance examination, it would be effective for the public school normalization. On the other hand, parents think that if there are less subjects included in the entrance examination, it would be effective for reducing of private education expenses. Statistically, the more subjects included in the entrance examination and the more complicating entrance screening, the higher private education expenses. Therefore, to achieve the public education normalization and reducing private education expenses at the same time, the policy which reflects the objective of establishment of the special-purpose high school and helps to achieve the public education normalization and reducing private education expenses should be studied through accurate causal analysis. 본 연구의 목적은 이명박 정부 중기에 추진된 특목고 정책이 공교육, 사교육, 사회에 미치는 영향평가를 종합적으로 실시하여 차기 특목고 정책 추진을 위한 유용한 정책적 시사점을 제공하는 것이다. 이를 위해 이명박 정부 중기에 추진된 특목고 정책의 추진배경과 정책 구조를 분석하고 이러한 특목고 정책의 특징을 중심으로 문헌연구와 양적연구를 병행하여 특목고 정책 영향평가를 실시하였다. 그 결과 특목고 정책의 하위 내용에는 공교육정상화와 사교육비 절감을 정책적으로 함께 달성하는 데 일부 한계가 있는 정책을 포함하고 있음을 밝혔다. 특히, 교사들은 특목고 입시에 반영되는 내신과목의 수가 많을수록 공교육정상화에 효과적이라고 인식하고, 학부모들은 내신반영의 과목수가 적을수록 사교육비 절감에 효과적이라고 인식하고 있다. 통계적으로도 내신반영 과목수가 많을수록, 전형요소가 많을수록 사교육비는 증가하였다. 따라서 공교육정상화와 사교육비 절감의 효과를 동시에 달성하기 위해서는 정확한 인과분석을 통하여 특목고의 설립목적을 반영한 공교육정상화와 사교육비 경감이 함께 이루어질 수 있는 정책이 수립될 필요가 있다.

      • KCI등재

        공공도서관 서비스 고객만족도 평가체계에 관한 연구

        김선애 한국도서관·정보학회 2006 한국도서관정보학회지 Vol.37 No.3

        The customer satisfaction, which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library. 고객만족도는 고객의 충성도, 이탈율, 재구매율 신규고객창출 등과 밀접한 관련을 맺고 있어서 기업의 성과측정의 평가관점에서 중요한 의미를 지닌다. 이처럼 중요한 의미를 갖는 고객만족도 측정은 민간부분에서 이미 일반화되었으며, 다양한 평가모형들이 존재한다. 그러나 기존의 일반적인 평가모형은 업종별 차별성이 없고, 새롭게 등장한 인터넷을 기반으로 한 공공도서관의 e-서비스 환경을 반영한 고객만족도 평가를 수행하기에는 한계가 있다. 본 연구는 기존의 도서관 서비스 관련 연구와 고객만족도 평가관련연구들을 고찰하고, 이를 바탕으로 공공도서관 서비스 분류체계와 공공도서관 서비스에 특화된 고객만족도 평가체계를 제시한다.

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