한ㆍ중 대형마트 구매자 점포선택요인에 관한 비교연구

노정구,이지은,왕순순 대한경영정보학회 2014 경영과 정보연구 Vol.33 No.5

최근 한국과 중국의 대형마트시장의 경쟁이 치열해지면서 고객만족을 충족시키기 위해 점포속성, 제품속 성, 서비스속성, 물리적 환경요인에 관한 연구가 이루어지고 있다. 이에 본 연구에서 한국과 중국 대형마트 구매자의 점포선택요인을 알아보고, 점포에 대한 고객만족과 재방문의도와의 영향관계를 분석하는 것을 목 적으로 연구모형을 설계하였다. 또한 점포에 대한 중국과 한국의 고객만족과 재방문의도에 영향을 미치는 관계차이에 대해서도 알아보았다. 이에 따른 개념적 이해와 기존연구의 검토를 통해 가설을 설정하고 관련 성 검증을 실시하였다. 실증분석을 위한 자료의 수집은 한국내 대형마트를 이용한 한국 소비자들과 중국내 대형마트를 이용한 중국인 소비자들 대상으로 자료를 수집하였으며 설정된 연구가설에 대해 구조방정식모형 분석을 통해 검증하였다. The purpose of this study is to illustrating how the store selection factors affect the customer’s satisfaction about the store and the intention of revisit base on the analyzing the store selection factors. At the same time, the difference between the influence on the customer’s satisfaction and revisit intention of that in Korea and in China is also compared. Accordingly, through the notional understanding of configuration variables and the investigation of previous research, the Research hypothesis was set and the relevance between the two was inspected. The survey was aimed at the Korean customers who visit the large supermarkets in Korea and Chinese customers who visit the large supermarkets in China. After that, the reliability and validity of the collected data was verified and the research hypothesis was validated by structure equation modeling. The result of this study can by concluded as follows: First, in Korea the customer’s satisfaction is showed to be affected by store selection factors, product property, service property and physical environment. Second, in China the customer’s satisfaction is showed to be affected by store selection factors, product property, service property and physical environment. Third, in Korea the revisit intention is showed to be affected by customer’s satisfaction. Forth, in China the revisit intention is showed to be affected by customer’s satisfaction. Fifth, it shows little difference between the store selection factors of the customers visiting large supermarkets in Korea and in China. According to the research results above, the implications can be drawn as the customer’s satisfaction of those who visit the large supermarkets may be affected by store selection factors (store property, product property, service property and physical environment). In recent years, more and more overseas large supermarkets are opening in both Korea and China and the competition among each is become more intense day by day. Every larger supermarket is trying their best to refine their store property, product property, service property and physical environment, in order to enhance the customer’s satisfaction. The biggest factor that affects the customer’s satisfaction and revisit intention in Korea is service property, So that the services requires proper measures and improvement. In China, the factor that affects most on the customer’s satisfaction and revisit intention is physical environment. In order to enhance the customer’s positive consciousness of stores, the physical environment needs to be well constructed. Lastly, in the compared research between Korea and China, the distribution of survey responders was limited from certain areas. Therefore, the further study can be implemented by more research in various geographical areas and more development in store selection factors.

우정사업본부 경영사

이재홍(Jae-Hong Lee),박운용(Woon-Yong Park) 韓國經營史學會 2013 經營史學 Vol.65 No.-

1884년 우정총국이 개설되면서 시작되어 120여년의 역사를 지닌 우리나라의 우정사업에 관련한 역사적 배경에 관한 논의와 연구는 매우 미흡한 실정이다. 우리나라의 우정사업은 일제강점기와 한국전쟁 등의 위기를 겪었으나 1962년부터 시작된 통신사업 5개년 계획을 기반으로 양적 성장을 이루었으며 예금/보험사업의 이관 및 부활, 전기통신사업의 이관 등 업무조정을 통한 내실화 및 우정사업본부 출범을 통 한 자율 및 책임경영 실시로 선진 공공기관으로 거듭나고 있다. 또한 외적 성장이외에도 고객만족 경영 추진을 위해 1970년대 친절봉사 운동을 시작 으로 고객만족센터 도입, 고객편의를 위한 안내전화 개설 등 다각적인 노력을 기울여왔다. 아울러 고객만족경영시스템, 고객서비스헌장, 고객대표자회의, 고객중심의 프로세스 개선 등 혁신경영체제를 도입하여 고객감동을 위해 최선의 노력을 다하고 있다. 이러한 노력의 결과 우정사업본부는 한국능률협회컨설팅이 주관하는 한국산업의 고객 만족도 조사(KCSI)에서 14년 연속 1위를 달성하는 등의 성과를 거두고 있다. 본 논문에서는 우정사업본부의 경영사를 구체적으로 확인해 보고 고객만족 경영을 위한 세부적인 노력들과 향후 나아가야 할 방향에 대해 확인해 봄으로써 공공기관이 보다 나은 대국민 서비스 제공을 위해 어떠한 노력을 기울여야 하는지 알아보고자 한다. Since 1884 Korea s first modern Postal Service conducted up , discussion on the historical background and research related to the Postal Service have a history of 120 years is extremely insufficient. Despite of the crisis like Japanese colonial rule and Korea War, based on the five-year plan for telecommunications business started from 1962 , Korea of Postal Service is largely grow and such as transferred and the resurrection of deposit insurance business, the transferred of business telecommunications the substantiality through Coordination and through launch of the Postal Service autonomous and responsible business conducted advanced reborn as a public institution. In addition to external growth, to promote customer satisfaction 1970s friendly service movement started , customer satisfaction center introduced , assistance phone lines for customer convenience etc has made various efforts. Also Korea of Postal Service by introducing innovation management like system Customer Satisfaction Management, Customer Service Charter, Customer Forum, Customer-centric processes is making every effort. As a result of these efforts, Korea Post is top for 14 consecutive years from KCSI by the korea management association consulting Exploit success. In this paper, specifically confirm business history of postal service headquarters check details effort for customer satisfaction, the future direction. To provide better public services Public institutions investigate to make any effort.

우리나라 통관취급법인제도의 법적 문제점과 개선방안에 관한 연구

강영덕 한국관세학회 2021 관세학회지 Vol.22 No.1

In this study, I specifically suggested legal problems and improvement measures of The Customs Clearance Handling Corporation System in Korea, based on the background of the introduction, legal nature, and operation status of the System. As a result of this study, the legal problems of The Customs Clearance Handling Corporation System under Korea law (hereinafter called The System) are as follows. First, The System has a fundamental legal problem that it is an exceptional system of the Korea's Customs Brokers System, and the purpose of introducing this system has already been tarnished, and the Customs Brokers System in Korea has already been well established and operated. Second, The System is a deformed system, undermining the expertise and independence of the Customs Brokers System and causing problems of equity with other professional qualifiers. Third, The System are operating differently from the purpose of enacting the Korea's Customs Law and the Customs Brokers Law. The measures to improve the legal problems of the Customs Clearance Handling Corporation System under Korea law are as follows. First, it is natural that The System should be abolished legally, and if it is abolished, the registration requirements and standards for the corporations stipulated in the Korea's Customs Act must be deleted. Second, even if the registration of new customs clearance handling firms is restricted in the Customs Law, the status of existing firms must be maintained, therefore separate transitional regulations should be established in the Korea's Customs Brokers Law. Third, regulations on restrictions on customs clearance by non-qualified persons shall be newly established in the Customs Brokers Law, so that non-qualified persons may not be employed to perform their duties. 우리나라 통관취급법인제도의 본 연구는 우리나라 통관취급법인제도의 도입 배경과 법적 성격 및 운용현황 등의 분석을 토대로 현행통관취급법인제도가 본질적으로 가지고 있는 법적인 문제점과 개선방안을 제시하였다. 통관취급법인제도가 가지고 있는 법적인 문제점으로는 다른 전문자격사제도에 없는 예외적 제도라는점, 관세사법 제정취지에도 배치되는 제도라는 점, 신속통관의 정책목적을 달성하기 위한 예외조치로 도입되었으나 현재는 그 취지가 퇴색되었다는 점, 전문자격사임에도 통관취급법인(경영주)에 고용된 관세사는전문자격사로서의 독립성과 공공성 등 훼손될 수 위치에 놓여 있다는 점, 그리고 위탁의 의제 규정과 통관취급법인의 업무영역에 법적인 문제가 있다는 점 등이다. 개선방안으로는 본 제도의 폐지나 신규 등록을 제한해야 한다는 인식과 해당 관세법과 관세사법의 개정을 전제로, 우선 통관취급법인의 등록요건과 기준을 삭제해야 해고, 통관업의 수행범위 규정도 정비해야하며 통관취급법인의 위탁의 의제와 관련된 규정을 삭제해야 한다. 또 통관업과 관세사 직무를 분리하고통관취급법인의 업무를 제한함과 동시에 기존 통관취급법인의 유지에 관한 경과규정을 신설해야 하며 비자격사에 의한 통관업 제한규정을 새로 신설해야 한다.

Cultural difference of customer equity drivers on customer loyalty: A cross-national comparison between South Korea and United States

( Yong Soo Jang(m. S. ) ),( Jaehyeon Jun(ph. D) ),( Luis Vilela Pimentel(ph. D) ),( Heeiun Park(ph. D) ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2

ㆍpurpose Many advanced discount stores could not reach the certain growth level due to cultural differences and their marketing strategies that have failed to adopt in local market environment. The purpose of this study is to find the effects of customer equity drivers on customer loyalty and to examine cultural differences between South Korea and United States. ㆍ Design/methodology/approach This study sets independent variables of value equity, brand equity and relationship equity from the customer equity model and tests to see how each equity driver affects customers`` loyalty through gaining their trust and satisfaction in the discount store industry. We applied structural equation model to test the hypothesis. We conducted a survey on customers who had shopping experiences in discount stores and gathered data from United States and South Korea respectively. ㆍ Implication The results of this study are highly relevant for managers who must make strategic marketing decisions for different cultures. ㆍ Originality/value This study is the first systematic cross-cultural examinations on how customer equity drivers in discount stores affect customer loyalty between USA and South Korea.

중국인 메디컬뷰티(Medical beauty)고객의 관계 다차원적 편익이 정(情)과 관계강도에 미치는 영향에 관한 연구

오창호,장해나,박대섭,박찬국 한국외식경영학회 2015 외식경영연구 Vol.18 No.3

본 연구의 목적은 한국의 메디컬뷰티 서비스의 국제 마케팅적 차원에서 한국인의 고유 문화심리인 한국적 정(情)이 외국인(중국인) 고객의 한국 메디컬뷰티센터 방문과정에서 어떠한 역할을 할 수 있는지를 연구하고 향후 크게는 한국의 이미지(관계 질)와 재방문(관계강도) 등에 어떠한 유의한 영향을 미치는지를 검증해보고자 하는 것이다. 연구결과, 메디컬뷰티 서비스제공자와의 관계 다차원적 편익(사회적, 경제적, 기능적, 심리적)은 한국적 정(情)에 정(+)의 영향을 미치는 것으로 나타났다. 그리고 한국적 정(情)도 서비스제공자와의 관계강도에 정(+)의 영향을 미치는 것으로 나타났다. 연구의 한계점으로는 첫째, 메디컬뷰티 서비스산업에 더 적합하게 정교화된 설문 문항의 개발과 한국적 정(情)의 단일차원 연구로 보다 구체적으로 세분화된 연구결과를 도출하지 못하였다는 점이다. 즉, 마케팅에서 다루는 관계편익의 개념을 도입하여 설문 피응답자로 하여금 뷰티서비스산업에서의 정(情)의 개념을 제대로 외국인에게 전달하지 못하였다는 점과 한국적 정(情)이 당초 단일차원이 아닌 다차원적인 ‘관심, 배려, 허물없음’의 의미였으나 단일개념으로 묶임에 따라 해외마케팅 전략 강구를 위한 차별화된 시사점들을 도출하지 못하였기에, 향후 더 정교한 설문이 개발되어져야 한다는 과제를 남겼다. 국적이나 민족성에 따라 관계강도에 미치는 정(情)영향에는 분명히 차이가 존재할 것이나, 본 연구는 결국 고객과 메디컬뷰티 서비스제공자의 상호노력과 활동에 의해서 지각하는 정(情)이 가장 중요하다는 연구적 메시지를 전달하고 있다. 또한 향후 중국인 관광객뿐만 아니라 다양한 외국인 메디컬뷰티 관광객 유치와 의료관광선진국으로 도약하기 위한 작은 시사점들을 제시하였다. This study is an exploratory case study analyzing impact of multidimensional relationship benefit(sociological, economical, functional, psychological benefit) on Korea’s ‘cheong’ and Chinese customer’s relational strength in beauty service industry in Korea. We collected statistically usable data from 147 questionnaire respondents who reside in Busan and analyzed them with PLS to achieve the research goals. Analysis results revealed the following conclusions. First, Chinese customer’s relationship benefit of economic benefits, sociological benefit, psychological benefit and functional benefit had positive impacts on Korea’s ‘cheong’ in beauty service industry in Korea. In specific, the sociological benefit had significant impact on Korea’s ‘cheong’(path coefficient=0.489, t=5.411). Second, the survey found that Korea’s ‘cheong’ has influence on Chinese customer’s relational strength(path coefficient=0.410, t=4.839). Third, Chinese customer’s relationship benefit of economic benefits, sociological benefit, psychological benefit and functional benefit had positive impacts on relational strength. The sociological benefit also had significant impact on Korea’s ‘cheong’(path coefficient= 0.319, t=5.117). In conclusion, this study supported mediating effects regarding Korea’s ‘cheong’ between relationship benefit of beauty service provider and customer’s relational strength. The results and strategy implications were suggested in conclusion.

근대 조·청 해상무역망에서 천진(天津)의 위상

유창,祝鳳 계명대학교 한국학연구원 2019 한국학논집 Vol.0 No.74

Viewing from the China-Korea maritime trade networks, this study investigates features of maritime trade between Tientsin and Korea and claims the importance of Tientsin in the networks on the basis of Chinese Maritime Customs’ Historical Material and Files from Institute of Modern History, Academia Sinica. Conclusions are as following: first, the development of trade between Tientsin and Korea reflects changes of relationship between China and Korea. Second, direct trade is primary while intermediary trade of China toward Korea is limited. Third, Tientsin’s integration into the China-Korea maritime trade networks is relatively late and its development progress is slow. Four, the trade between China and Korea can be divided into three stages and its development trend is like a parabolic form with an open downward direction. Then, Tientsin has a clear deficit with Korea. It is responsible for importing goods from Korea. What’s more, with the Machinery Manufacturing Bureau locating there, Tientsin becomes an important place for Korea to learn advanced military technology. Lastly, Tientsin is the headquarters of Korea’s merchants in China because most Korea’s governors in China live in Tientsin. In short, Tientsin has incomparable political influence in China-Korea maritime trade networks in modern times while its economical impact is relatively weak because of its particularly geographical location. 본 연구는 『中國舊海關史料』와 『臺灣中央研究院近史所檔案』에 근거로 하여 근대 조·청 해상무역 네트워크의 시각으로 천진(天津)과 조선 사이 무역의 성격을 탐구하고 천진의 정치경제적 지위를 분석하였다. 천진은 근대전환기 청나라 ‘4대 대조선 무역항’으로 조선과의 무역에 있어서 근대한중관계의 미묘한 변화를 반영하고 있는 도시다. 천진은 그 지리적 특성으로 인해 조·청 해상무역망에 편입하는 시기는 늦었을 뿐만 아니라, 초창기 무역 발전 속도도 늦었다. 또한 천진과 조선의 무역은 직접무역을 중심으로 전개되었고, 중계무역은 제한적이었으며 천진에서 주로 조선의 상품을 수입하는 형식이었다. 무역추이를 살펴보면, 천진과 조선의 무역은 초창기, 중흥기, 쇠퇴기의 세 시기로 나눌 수 있는데 무역량은 대체로 포물선 형태로 나타난다. 다른 개항장의 성쇠와 항운세력의 경쟁은 천진과 조선의 무역에 큰 영향을 미쳤다. 또한, 천진에는 기기제조국(機器製造局)과 조선 상무대원(商務大員)의 주재지가 있어 조선인들이 근대 선진 군사기술을 습득하는 기지이자 조선정부가 자국 상민을 보호·후원하는 전진기지이기도 하였다. 종합적으로 보면, 천진은 지리적 특수성으로 인해 근대 조청 해상무역망 속의 경제적 역할은 상해(上海)나 연대(煙臺)에 비해 상대적으로 취약했지만, 정치적 위상은 다른 항구와 비교할 수 없는 위치에 있었다.

문화 : 한국과 베트남의 산속 비교 연구

호티투흐엉 ( Ho Thi Thu Huong ) 영산대학교 동양문화연구원 2015 동양문화연구 Vol.21 No.-

이 논문은 한국과 베트남의 산속 문화에 대한 비교 연구이다. 한국과베트남은 지리적으로 같은 동아시아지역에 위치해 있고 역사적으로 유교문화의 영향을 많이 받았다. 산속은 인간의 태어나서 죽을 때까지 가장 중요한 출생 의례 중의 하나이다. 한국과 베트남의 산속은 사회적으로 남아를 선하는 가부장제 제도가 뚜렷이 반영되고 있었다. 때문에 한국과 베트남의 전통 사회에서 산속이 가지고 있는 양국의 민족성, 사회구조 등을 좀더 자세히 탐구할 수 있었다. 이를 위해 본고에서는 먼저 한국과 베트남의 산속이 가지고 있는 민족적 특질, 민족성, 사회구조 등을 살펴보았다. 이를 ‘기자속(祈子俗)’, ‘산전속(産前俗)’, ‘산후속(産後俗)’, ‘육아속(育兒俗)’으로 구분하여 살펴보았다. 기자속은 아들을 낳기 위해 효과가 있는 의례나 행동을 말하고, 산전속은 산모가 잉태해서 출산할 때까지의 임신기간 동안 지켜야 하는습속들이다. 산후속은 출산시와 출산후에 산모 및 신생아를 위해 지켜야할 습속이다. 육아속은 아이가 출생한 후 아이의 양육과 관련된 여러 가지 행사를 말한다. 그 결과를 바탕으로 양국 산속을 비교 고찰하며 양국의 산속에 내포되어 있는 사상이 현재의 정신문화뿐만 아니라 실생활 문화까지 영향을 미치고 있다는 것을 확인할 수 있다. 양국의 산속에 나타난 남아선호사상, 신성수, 주술-종교적 이름 짓기, 아들의 사징, 아이의 행사 등의 공통점과 여러 특성의 차이에서 그 근원을 찾아 볼 수 있다. 기자속은 선행으로 아들을 얻으려고 하는 순수한 마음은 동일하지만 여기에 나타난신앙으로 보아서는 한국에서는 실질적으로 부처, 삼신에게 선행을 베푼데 비해서 베트남에서는 조상에게 선행을 베풀었다. 산전속은 양국에서 자연적, 공간적 금기를 두어 자연과 공간이 정상적이지 못할 때를 피했는데 한국의 산전속에서 샤머니즘인 요소가 나타나는 반면에 베트남의 산전속이 없었다. 산후속은 한국에서 아들과 딸의 상징을 구별하고 고추, 숯, 청솔가지를 표시법으로 사용하는데 베트남에서 아들과 딸을 구별하지 않고 파인애플이나 숯덩이로 표시했다는 점이 있다. 육아속은 양국에서 아이를 위해 여러 행사를 중심으로 하는데 행사를 치를 때 각국의 특별한 예물이 다르고 있는 것을 볼 수 있다. 본 연구에서 그 비교 결과를 통해 양국의 산속에 내포되어 있는 남아선호사상과 가족 공동체 인식, 아이의 출생 기쁨 표시, 통합의례, 민족의식 등의 문화적 의의를 제시하였다. This thesis does research on the comparison between childbearing customs in South Korea and Vietnam. Both South Korea and Vietnam are in Asia and greatly affected by Confucianism for a very long time. Childbearing customs are one of the most important rituals in human life from being born to passing away. In South Korea and Vietnam, childbearing customs are clearly reflecting patriarchy, which appreciates the giving birth to a boy. Therefore, this research can help us understand more about ethnicity, social structure in traditional societies in both countries through childbearing customs. This research firstly learns about ethnic features, ethnicity, social structure... which are reflected in childbearing custom in South Korea and Vietnam. This thesis categorizes and researches in the order from the custom of praying for bearing a boy, before the childbearing, after the childbearing and during child raising process. The custom of praying for bearing a boy is any ritual oractions that can help bear a boy. The custom before the childbearing is any custom that pregnant women have to keep until the childbearing moment. The custom after the childbearing is any custom that the mother and the child have to keep during the childbearing moment and later. The custom during child raising process includes special occasions related to raising a child after his/her birthday. Based on the result of the research about the comparison of childbearing customs in both countries, it can be concluded that the conception included in these can affect not only temporary cultural and spiritual life but also daily cultural life. There are such several similarities as the mindset of giving birth to boys, mystery of religious naming, object symbols for the boy, special occasions... and the roots of differences in many characteristics... Regarding customs of praying for bearing a boy, both countries reflects the similarity in the pure heart with good actions for boybearing, but from a religious perspective, Korean people celebrate and do good things towards the Budda as well as Trikaya, while Vietnamese ones do towards their ancestors. In terms of the custom before the childbearing, two countries share natural and dimensional prohibitions, which means people stay away from bad natural or dimensional places .Moreover, the factor of shamanism model of primitive religion exists in the custom before the childbearing in South Korea, but not in Vietnam. With regards to the custom after the childbearing, there is a distinction in symbols of girls and boys with chilies, coal or cheongsolgaji in South Korea, whilst Vietnam witnesses few sexual distinctions, which are commonly symbolized by pineapples or coal. In the custom during child raising process, there are several special occasions for children in both countries, but with different typical offerings in each. In this research, its result reveals the cultural meaning, including the mindset of giving birth to boys, community awareness in the family, happiness expression of childbearing, general rituals, ethnicity... in the childbearing custom in both South Korea and Vietnam.

조선 開港場 監理署의 성립 과정(1883~1886)

민회수 동북아역사재단 2012 東北亞歷史論叢 Vol.- No.36

The Gamriseo, or Superintendent Office(監理署), at the treaty ports was the office established to manage and supervise the Maritime Customs(海關) of Korea after 1883. Unlike the common view that the command lines of the Gamri , or Superintendent(監理), of the Superintendent Office and the Commissioner(稅務司) of the Customs were separated, the Superintendent seems to have supervised the Commissioner as a general manager of the Customs, with the institution of the Superintendent Office not existing in the first years of the Customs. But the influence that the Superintendent exercised on the Customs was limited, and he could not participate in the actual tax administration due to a lack of the knowledge about it. Therefore, there existed some ambiguous duplicity, in other words, the discrepancy between form and substance, in the relationship between the Superintendent and the Commissioner in the early period, which means that the Superintendent could not actually control the Commissioner as his senior officer. The Superintendent had several different statuses and performed many kinds of duties. First, he conducted restrictive tax administration,such as reporting the imposing of tariffs both on imports and exports or tariff exemption as the supervisor for the Customs. He also took charge of maintaining public order and security over the treaty port as a local government administrator, as the system in which the local government administrator also holds the position of Superintendent was established after the exceptional early period when those who had inspected the Japanese Customs system were promoted as Superintendent. Lastly, he was in charge of the liaison between the Foreign Ministry of Korea and foreign diplomatic envoys in Korea, the reception for the foreign envoys, and the duties on concessions as the Korean diplomatic representative to the foreigners at the treaty ports. In 1885, Henry F. Merrill was appointed as the Inspector General of Customs(總稅務司) of Korea, and the system of the Korean Customs began to change fundamentally. His accession to office was a part of the plan of merging the Korean Customs into that of China, as a means of securing Chinese suzerainty over Korea. But he agreed to hand over to the Superintendent the right to control the imposing of tariffs on imports and exports, which was one of the most important rights and had been fully exercised by the Commissioners. It seems to have been some type of benefit in return for meeting Merrill’s demand. The demand was to make all the Commissioners at the treaty ports of Korea firmly subordinate to the Inspector General of Customs and exclude the Superintendent’s interference. That meant the reform of the Korean Customs system structure into adual structure similar to that of China. As such reform progressed along with the enlargement of the organization containing the expansion of human resources and the construction of the office buildings, the Superintendent Office also became separated from the Customs to becoe an independent public office. This can be ascertained from the enactment of the “New Rules for the Superintendent Office”(監理署新章程, Gamriseo Shinjanjeong )and the salary regulations for the Superintendent Office, the exercise of the right to control the imposing of tariffs on imports and exports and the use of the name “Gamriseo” in public records from 1886. Consequently,the independence of the Superintendent Office had limits and also significance, the former being the same manner of Chinese suzerainty policy on Korea, the latter meaning the development of the administration at the treaty ports in Korea.

A Study on Streamlining Korea Customs through UNI-PASS

맹철규,이은재 한국관세학회 2018 관세학회지 Vol.19 No.2

For decades, the Korea Customs streamlined its customs-clearing procedures, which created business-friendly environment for traders in and out of the country. Trade volume of Korea has exponentially i ncreased for the past decades from 1 9 70 t o 2010, but t he n umber o f customs personnel resources increased to a limited degree, which enlarged per capita customs-related administrative burdens on customs staff members by more than 100 times. Korea Customs was highly motivated by the fast-increasing burdens in customs administration enough to streamline its customs-clearing procedures based on ICT. Following the guidelines from WCO and UN, Korea Customs adopted a Single Window system and internalized it successfully, installing UNIPASS, an Internet-based portal system for customs clearance. During the period of time in streamlining the customs clearance procedures, PGAs(Participating Government Agencies) cooperated with each other, and relevant laws and regulations were unified and modified in order to have tangible outcomes. This study focuses on the background of the deregulation, cooperation procedures among PGAs, increased efficiency in trading, and empirical evidence by calculating the economic benefits by the enhanced trading environment.

CUSTOMER EQUITY IN TRADITIONAL MARKETS: CROSS-CULTURAL STUDY BETWEEN CHINA AND KOREA

Huanzhang Wang,Sang Jin Kim,Kyung Hoon Kim,Haemin Seok 글로벌지식마케팅경영학회 2016 Global Marketing Conference Vol.2016 No.7

The Chinese ecosystem (especially in traditional markets) has been completely subverted by on-line stores such as Taobao and JingDong after 2010. This research is to understand how to improve traditional markets since 92.5% practitioners in the retail industry conduct business in traditional markets. By the mean time Korean traditional markets attract more customers. In this research the multi-group analysis is used to analyze the difference between Chines customers and Korean customers upon customer equity in traditional markets. The research objectives are: First, to understand the relationships among service quality, customer equity drivers and customer satisfaction in Chinese and Korean traditional markets; Second, find out how to improve the three drivers of customer equity through these variables mentioned above in traditional markets. In this study the relationships among service quality, the drivers of customer equity, customer satisfaction and customer lifetime value were studied based on the analysis of the data which were collected in Chinese and Korean traditional markets.