전략화장비軍업체납품후하자복구방법연구

김세연 우석대학교 국방정책대학원 2016 국내석사

Abstract Let more strategic and military equipment manufacturers Delivery Recovery Study Kim, Se Yeaun Department of Defensepolicy Graduate School of Defense Management Woosuk University New groups are demanding an immediate replacement, regardless of the combat power space missions and avoid the warranty period and type of contracts let in the dimension. However, conditions are that companies are able to fulfill the needs of the group, as let's recovery is structurally limited. If the first result from defects in the equipment, specified in the contract purchases of spare parts supplied to one trillion months concurrent group can only be used without the approval of the county limits. Depending on the required country's weapons programs and strictly limited to the first one trillion months concurrent commitments spare parts is also not realistically exceed production. That is the nature of the defense material manufacturers obtain a spare key elements to produce goods without going through the national procedures and contracts may be purchased separately or not to add from the outside. Supplier of spare parts as well as additional legal reserve is due to a problem with the export approval process, nor is there a basis not high feasibility. Let during the warranty period of the future electrification equipment repair methods current research and development contract terms that reflect the procurement costs by signing the full purchase number in the Contract, the company in addition to brand new for mass production aware of the fact that securing US spare parts and even within a short period of time User Complaints practices of the group that requires a new replacement, if the quality of the failures and repairs, pass the constant verification practices are recognized as a "new fit purchases purpose", using alternative during production of failures and repairs, and new dedicated aircraft electrification project that this has been recognized, the group got to secure the separate simultaneous one trillion months spare parts Improvement possible when using this point, the Supreme Court's case law that the institutions consider that such approved in the same way as new to let reconditioned that meet certain criteria It should be improved. For the shortest possible time eliminating the user frustration aircraft electrification improvement of Let's recovery for the conversion and the military held simultaneously one trillion months spare parts operation method of parts for production are being applied in business, the main stock positions Let's recovery for the simultaneous one trillion months repairing parts of companies through changes management, let's procurement of parts for the repair costs reflected in legislation, the equipment through the PBL / CLS apply a total lifecycle management system proposed, including a variety of improvements. Also, let's recovery in the company group after the return or military reserve management maintained Let since measures and initial system design phase to compensate for the military to spare parts for warranty simultaneous one trillion months repair with concurrent one trillion months spare parts that are secured by consuming its own priority secured by including the required accessories, and plans to use the approval of the necessary military, let's recovery takes one trillion months of concurrent spare parts securing the company was reviewing the feasibility of such measures for managing or operating the next best proposal selected. Let's related companies also plan to operate by securing spare parts for production and one for separate warranty is applicable laws and procedures, as well as the intended acquisition to reduce operating and maintenance costs of the group also difficult to meet. In other words, given the initial purchase contracts during the government's policy to acquire equipment required to strictly limit the commitments by the group, the excess production of certain spare parts were likely to be limited in reality. Finally, the current rules despite systematic and comprehensive logistic support ongoing research and development activities of the relevant authorities, the reasons attributable to let the unexpected that may arise after consumption tends to be passed on to the producers. This is difficult to find an example in most countries against the contract, 'a' through excessive responsibilities imposed on the business activities can result in atrophy and deterioration of corporate earnings structure. So let's warranty is given the points, which can be achieved by strengthening the organic collaboration and systematic quality of the institutions, after agreement between the parties that the deletion or modification in early will be a let recovery method you want for the electrification equipment. After consistently it is the major weapon systems equipment supply consumption in this study Let's respect to defective equipment that occur within the warranty period through the power spaces to prevent by proposing to maintain combat readiness and military recovery methods could have a military significance of such savings.

Karl Marx und die michteuzopaeischen Gesellschaften:zur Kritile der eurozentristischen Interpretationen der Marxschen Auffassung Ueder die nichteuropaeischen Gesellschaften : 김세연

김세연 Johann Wolfgang Goethe - Univ. Frankfurt 1992 해외박사

시간과 장소에 따라 상이한 자본주의적 발전과 위기를 설명하려는 조절이론 의 방법론적인 기초를 마련하는 것이 박사학위논문에서의 주제가 되었다. 이 주제에 대한 연구는 곧 맑스주의의 단선적인 진화도식을 부정하면서 동시 에 전세계적으로 전파되는 자본주의적 사회조성양식의 다양한 관철방식을 설 명할 수 있는 이론적인 틀을 마련하기 위한 방법론을 개발하는 것을 의미했다 . 이를 위해서 제3세계의 자본주의적 발전과 위기를 설명하는 기존 이론들을 맑수의 방법론적 논의 속으로 끌어 들여 보편성과 구체성의 매개라는 시각에 서 재검토하고 맑스의 인식론,방법론 및 가치이론에 대한 구성주의적 해석을 원용해서 자본주의적 발전의 보편성과 특수성을 지구적 차원에서 조망하려는 조절이론과 결합시키려고 시도했다. 그 결과 박사논문에서 시간과 공간에 따라 다양한 자본주의적 발전과 위기의 형태를 설명하려는 조절이론의 선구로 맑스의 비서구사회관이 해석되었다. 박 하우스(G. Backhaus)의 가치의 형태분석과 알뛰세(L. Althusser)의 구성주의 및 맑스 이론이 갖는 상이한 방법론적 지위에 관한 히르쉬(J. Hirsch)의 이론 등이 소개되면서 이제까지 공백으로 남아 있던 조절이론의 방법론적 기초가 맑스에게서 재발견되었고 이를 통해서 이제까지 서구중심주의적으로 혹은 교 조적인 마르크스 주의적으로만 해석되었던 맑스 자신의 비서구사회관이 수정 되었다. 그리고 박사학위 논문에서 개발된 조절이론의 방법론적인 기초를 가지고 "안 "으로는 자본주의 핵심구조로부터 시작하여 국가와 이념-문화적 차원을 거쳐 서 "밖"으로는 국제관계의 차원에 이르기까지 분석의 수준을 구체화시킴으로 써 착종적인 탈근대적 자본주의적 사회조성양식을 적합하게 설명할 수 있게 하는 방법론의 발전도 시도되었다. 여기서 개발된 방법론적인 기초는 비단 조절이론 뿐만 국제정치학을 포함하 는 사회과학 전반에 걸쳐서 유용한 방법론적 기초를 제공하리라고 생각된다.

호텔 직원의 임파워먼트와 직무스트레스가 조직몰입과 이직의도에 미치는 영향 : 제주지역 5성급호텔을 대상으로

김세연 제주대학교 경영대학원 2018 국내석사

Studies on individual correlation of empowerment, job stress, and organizational commitment of hotel employees have been conducted from various perspectives but the overall correlation between them and effects on each other leave something to be desired. Therefore, this study analyzed awareness of hotel employees about the necessity of empowerment and job stress factors that they feel in many circumstances related to their duties based on results of previous studies, and analyzed a relationship between variables related to organizational commitment and turnover intention. The purpose of this study is to investigate matters regarding their relationship and to suggest future direction and implications on employees of deluxe hotels in Jeju Island and conducted a survey about the effects of empowerment and job stress on organizational commitment and turnover intention of five-star hotel employees in Jeju Island to identify flexible and effective human resource management method for acquiring competitive power and strengthening capability for rapidly changing external competitive environment. This study selected 9 five-star hotels in Jeju Island and conducted a questionnaire survey on total 360 employees of five-star hotels for total 15 days from Apr 18 to May 2, 2017. 360 copies(100.0%) among total 360 copies of questionnaire survey were collected, and used 352 valid samples(97.8%) excluding 8 copies with unreliable response in an empirical analysis. Statistical analysis of an empirical analysis was conducted using SPSS 20.0 Program. This study conducted a technical statistical analysis, the frequency analysis, to analyze general characteristics of data and basic analysis, used credibility analysis based on Cronbach's Alpha to verify internal consistency and reliability of investigation items, progressed validity verification using exploratory factor analysis, and conducted factor analysis, linear regression analysis, and regression analysis of moderating effects to verify hypothesis of this study. The analysis results of this study are as follows. First, according to the result of analyzing the effects of empowerment of hotel staffs on organizational commitment in regards to hypothesis 1, hypothesis 1 was adopted as it was identified that “capability and self-determination” and “meaningfulness” that were classified into empowerment factors make significantly positive effect on organizational commitment, and it was identified that influencing relationship between empowerment and organizational commitment is valid. Secondly, in regards to hypothesis 2, hypothesis 2 was adopted in part as it was identified that only “meaningfulness” among empowerment factors makes a significantly negative effect on turnover intention, and influencing relationship between empowerment and turnover intention was valid but showed somewhat low value of explanation power. Thirdly, according to the result of analyzing the effects of job stress and organizational commitment on organizational commitment of hotel staffs in regards to hypothesis 3, hypothesis 3 was adopted as it was verified that “compensatory relationship,” “human relations,” and “role ambiguity” that were classified as job stress factors make significantly negative effect on organizational commitment and that influencing relationship between job stress and organizational commitment to be valid. Fourthly, according to the result of analyzing the effects of job stress on turnover intention of hotel employees, hypothesis 4 was adopted in part because it was verified that only “compensatory relationship” and “human relations” among “compensatory relationship,” “human relations,” and “role ambiguity” that were classified as job stress factors make significantly positive effect on turnover intention and that influencing relationship between job stress and turnover intention to be valid. Fifthly, according to the result of analyzing the effects of organizational commitment and turnover intention of hotel employees, hypothesis 5 was adopted because it was identified that organizational commitment makes significantly negative effect on turnover intention. It is considered that this study can provide help for offering more efficient working environment to hotel employees because this study analyzed awareness of employees about the necessity of empowerment and job stress in various work-related environments and identified a correlation between various variables related to the result, organizational commitment, and turnover intention.

중학생의 정서ㆍ행동문제에 대한 잠재프로파일 분석 및 영향요인 탐색

김세연 한남대학교 대학원 2020 국내석사

본 연구에서는 중학교 1학년 학생들의 정서·행동문제를 주의집중, 공격성, 사회적 위축, 우울에 따라 잠재계층을 분류하고, 분류된 잠재계층에 영향을 미치는 요인을 탐색하였다. 이를 위해 한국청소년정책연구원에서 제공받은 한국아동·청소년패널 조사의 중학교 1학년 패널 자료를 활용하였으며, 잠재프로파일 분석과 다항로지스틱 회귀분석을 실시하였다. 잠재프로파일 분석을 실시한 결과, 정서·행동문제는 잠재계층이 4개일 때 가장 적합하게 분류되었다. 분류된 잠재계층은 각각 ‘정서·행동 안정’, ‘내면화 대비 외현화 문제’, ‘정서·행동 평균’, ‘정서·행동 문제’로 명명하였다. 이후 각 집단을 결정짓는 요인을 탐색하기 위하여 성별, 운동시간, 부모의 양육태도(따스함, 거부, 자율성지지, 강요, 구조제공, 비일관성), 교사관계, 친구관계를 독립변수로 투입하여 다항로지스틱 회귀분석을 실시하였다. 그 결과 성별, 운동시간, 부모 양육태도의 따스함, 거부, 자율성지지, 강요, 비일관성, 교사관계, 친구관계 요인들이 정서·행동문제의 특정 잠재계층에 포함될 가능성을 유의하게 높이는 것으로 나타났다. 본 연구에서는 기존의 변인을 중심으로 이루어졌던 정서·행동문제 영향요인 탐색연구의 한계를 인간중심적 접근방법인 잠재프로파일 분석 방법을 통해 극복하고자 하였으며 다양한 영향요인을 탐색하고자 하였다. 본 연구가 정서·행동문제의 조기 예방 및 교육적 대응을 위한 기초자료 마련에 도움이 되기를 기대한다. This study aimed to classify the emotional and behavioral issues of the 1st grade of the middle school into the latent classes according to attention, aggressiveness, social withdrawal and depression, and to explore the influential factors that affect the separated latent class. To this end, this study performed the latent profile analysis and polynomial logistic regression analysis with the panel data for the 1st grade of the middle school from the Korea Child Youth Panel Survey(KCYPS) provided by the National Youth Policy Institute(NYPI). It was identified from the results of the latent profile analysis that the most appropriate classification was observed at 4 latent classes in terms of the emotional and behavioral issues. The classified latent classes were named 'emotionalㆍbehavioral secured' group, 'externalized problematic' group, 'emotionalㆍbehavioral average' group, 'emotionalㆍbehavioral problematic' group. Afterwards, in order to explore the influential factors of each group, the polynomial regression analysis was performed by inserting gender, exercise time, parental attitude (warmth, rejection, autonomy support, compulsion, structure provision and inconsistency), teacher relationship and peer relationship as independent variables. The results revealed that the influences of gender, exercise time, warmth of parenting attitude, rejection, autonomy support, compulsion, inconsistency, teacher relationship and peer relationship are significant factors to the latent class of the emotional and behavioral issues. This study attempted to overcome the limitation in exploring influential factors of the emotional and behavioral issues, which has been done based on only the existing variables, through the latent profile analysis method, thereby trying to explore more various influential factors. It is anticipated that such a study will help prepare the fundamental data for early prevention, educational response and practical assistance with regard to the emotional and behavioral issues.

검은콩을 이용한 두부의 제조 및 품질특성

김세연 강릉대학교 교육대학원 2007 국내석사

Three black beans and one soybean variety were evaluated for physicochemical properties. The average 100 kernel weight varied from 11.6g for Jinuari to 33.5g for Seoritae 33.5g. The average moisture, crude lipid, crude protein and ash content of for soybean samples were 10.9%, 24.2%, 36.3% and 4.8% respectively. Cysteine, glutamic acid and tryptophane were the major components and lysine, methonine, threonine were the minor components in amino acid composition of soybeans. The average moisture, crude lipid, crude protein and ash content of tofu made from four soybean samples were 75.7%, 6.7%, 14% and 0.9% respectively. The pH range of soy-milk 6.2-6.4, tofu 6.3-6.4 for tofu. Cysteine was the highest in amino acid composition of all tofu made from four soybean samples. Among the four varieties, the highest yield of tofu was obtained from Jinuari, and the lowest yield was obtained from Seoritae. Huktae showed the highest value in hardness of tofu, and Seoritae showed the hight value in strength and gumminess. Jinuari showed the highest value in cohesiveness, and yellow soybean showed the highest value in springiness and brittleness in tofu. The average moisture, crude lipid, crude protein and ash content of tofu-residue were 6.1%, 14%, 37.1%, and 1.7% respectively.

가정 내 사회적 자본과 가정배경이 초등학생 자녀의 학교부적응에 미치는 영향

김세연 경북대학교 2012 국내석사

The purpose of this study is to explore the effect of social capital at home and family background on children's school maladjustment. To accomplish the goal of this research, the following research problems are established. First, what is the relationship between family background and school maladjustment. Second, what is the relationship between family background and social capital at home. Third, does social capital at home mediate between family background and school maladjustment. In order to solve it, this study uses a sample from the National Youth Policy Institute's Korean Youth and Adolescent Panel Survey 1st year data(N=2378), and examines how and what degree 3 latent variables and 10 observed variables influence children's school maladjustment. And statistical analysis method was conducted by Window SPSS Ver 19.0 statistics program and Structural Equation Modeling was done by Window AMOS Ver. 19.0. The main findings of this paper are as following. First, family background gives the negative effect to their children's school maladjustment. And parents' schooling and family income which are family background's variables is correlated with children's school maladjustment. So the more parent has a schooling and family has economic capital, the better their children adapt to school. Second, family background gives the positive effect to social capital at home. And parents' schooling and family income which are family background's variables is correlated with social capital at home's sub-variables. This shows the more parent has a schooling and family has economic capital, the better relationship based on trust between parents and children have. Third, social capital at home gives the negative effect to their children's school maladjustment. And social capital at home's sub-variables(parents' supervision, parents' attachment and parents-children communication) is correlated with children's school maladjustment. That is, children has more social capital at home is on favorable terms in school adjustment. Last, social capital at home is mediating variable between family background and children's school maladjustment. This means family background as well as social capital at home is important factors in children's school adjustment. At least, a children rich in social capital at home adapt well to school than a children rich in family background but poor in social capital at home. So this study makes us guess that social capital at home overcomes disadvantage conditions caused by family background.

사회적경제 영역에서 청년참여 활성화를 위한 연구 : 대구·경북 사회적경제 청년종사자 인식조사를 중심으로

김세연 대구가톨릭대학교 사회적경제경영대학원 2021 국내석사

Youth unemployment rate in Korea is getting increased and it is becoming serious as a social problem, particularly in Daegu and Gyungsangbukdo. Going through this situation, Social Economy is getting paid attention as a solution for youth unemployment in Daegu and Gyungsangbukdo. This study is to activate Social Economy in the local level, encouraging young field workers. This study focused on analyzing the ideas of Social Economy, Work Willingness, and the Current Situation that young field workers are facing with in Daegu and Gyungsangbukdo. Young workers, majoring in Social Economy in Deagu and Gyungsangbukdo are the main subjects for qualitative and quantitative methods. In qualitative analyzing, Social Economy is recognized as a way of welfare, not as Alternative Economy. Furthermore, young workers in Social Economy are not satisfied with several reasons: Unstable Visionary Plan and Low Possibility of Company’s Growth, Value Conflict with the representatives and Insufficient Governmental Support. In quantitative analyzing, these four options have positive scales on Social Economy: Work Willingness, Awareness, Confidence and Satisaction Level. Work Willingness positively impacted on awareness, confidence and satisaction level particularly with path analyzing method. However, it was found that Awareness and Confidence had negative effects on Satisfaction Level. This study find out that Work Willingness is the most important to Work Willingness to activate youth participation in the field of Social Economy.

어머니의 양육태도와 문해환경이 유아의 정서지능에 미치는 영향

김세연 군산대학교 2019 국내석사

The purpose of this study was to empirically analyze the effect that the child-rearing attitude of mothers and the literary environment of families would have on the emotional intelligence of children, and based on the results of the analyses, to provide basic data useful for presenting the direction for suitable family environment and child-rearing attitude that could promote the development of emotional intelligence of children. For that, the research questions were set as follows: First, what are the levels of the child-rearing attitude of mothers, literary environment of families, and emotional intelligence of children? Second, what is the relationship among the child-rearing attitude of mothers, literary environment of families, and emotional intelligence of children? Third, what is the difference in the child-rearing attitude of mothers, literary environment of families, and emotional intelligence of children, depending on mothers' general characteristics? Fourth, how would the child-rearing attitude of mothers and the literary environment of families influence the emotional intelligence of children? A total of 380 self-administered questionnaires were distributed to the mothers of children using the kindergartens and day-care centers located in B-City, Chungcheongnam-do. Among the collected questionnaires, 331 sets were used for final analysis, excluding 19 sets containing insincere answers. The analyses of the collected data was performed through the frequency analysis, reliability analysis, correlation analysis, descriptive statistical analysis, and multiple regression analysis by using SPSS 18.0 statistical program. The results of this study were as below: First, the descriptive statistical analysis was performed to examine the level of child-rearing attitude of mothers, emotional intelligence of children, and literary environment of families. The results showed that the child-rearing attitude of mothers, emotional intelligence of preschoolers, and literary environment of families were above the median of 3 on a 5-point scale. Specifically, the score on child-rearing attitude of mothers was higher in the order of affective attitude, autonomous attitude, controlling attitude, and rejective attitude, and the score on literary environment of families was higher in the order of literacy materials, literacy activities, and parental reading tendency. Meanwhile, the score on emotional intelligence of preschoolers was higher in the order of emotional awareness, emotional expression, emotional empathy, and emotional control. Second, a positive (+) correlation was observed in the relationship between child-rearing attitude of mothers and emotional intelligence of preschoolers, regarding the relationship among the child-rearing attitude of mothers, literary environment of families, and emotional intelligence of preschoolers. The score on sub-variables was higher in the order of emotional expression, emotional control, and emotional awareness. There was also a positive (+) correlation between literary environment of families and emotional intelligence of preschoolers, The score on sub-variables was higher in the order of emotional control, emotional expression, emotional awareness, and emotional empathy. Third, a statistically significant difference was observed in the mothers' child-rearing attitude that arose from families' general characteristics, depending on the mothers' educational level, concerning the difference in child-rearing attitude of mothers, literary environment of families, and emotional intelligence of preschoolers, depending on mothers' general characteristics. Specifically, the score was the highest among those with university diploma, followed by those with graduate school diploma, those with college diploma, and those with high school diploma. A statistically significant difference was found to exist in terms of child-rearing attitude, depending financial level of families, which was manifested in the order of the highest financial level, intermediate financial level, and lowest financial level. Meanwhile, the child-rearing attitude did not show any statistically significant difference, depending on the age of parents, paternal educational level, and mothers' state of employment. Moreover, the literary environment of families, depending on mothers' general characteristics, showed statistically significant difference according to the age of fathers, paternal educational level, mothers' educational level, and families' financial level. Fathers aged 36-40 comprised the largest proportion, followed by those aged 41 or higher, those aged 31-35, and those aged 30 or less. As for paternal educational level, fathers with graduate school diploma accounted for the highest percentage, followed by those with university diploma, those with college diploma, and those with high school or lower grade diploma. As for maternal educational level, mothers with university diploma made up the largest proportion, followed by those with graduate school diploma, those with college diploma, and those with high school or lower grade diploma. Regarding the families' financial level, it was found that the families with top financial level constituted the largest proportion, followed by those with those with intermediate financial level and those with the lowest financial level. Fourth, we analyzed the effect that the child-rearing attitude of mothers and literary environment of families would have on the emotional intelligence of preschoolers, and the results showed that the emotional intelligence of preschoolers was influenced by the autonomous attitude and controlling attitude related to the variables of child-rearing attitude of mothers and by the literacy activities related to the variables of and literary environment of families. In addition, the autonomous attitude and literacy activities were found to have a positive influence on the emotional intelligence of preschoolers. By contrast, the mothers' controlling child-rearing attitude was found to have a negative influence on the emotional intelligence of preschoolers. Furthermore, we examined the variables influencing sub-variable related to the emotional intelligence of preschooler, and it was found that the variables influencing the emotional expression was the affective attitude and autonomous attitude among sub-variables related to child-rearing attitude of mothers and the literacy materials among the sub-variables related to literary environment of families. As for the variables influencing the emotional awareness, the affective attitude, controlling attitude, and autonomous attitude, the sub-variables of child-rearing attitude of mothers, were found to have a positive influence on the emotional awareness, while the controlling attitude and rejective attitude were found to have a negative influence on the emotional awareness. Meanwhile, the variables influencing the emotional control were found to be the autonomous attitude and controlling attitude, the sub-variables related to child-rearing attitude of mothers, and the literacy activities among sub-variables related to literary environment of families. Both autonomous attitude and literacy activities had a positive influence on the emotional control, while the controlling attitude had a negative(-) influence on the emotional control. Moreover, the variables influencing the emotional empathy were the controlling attitude, the sub-variable related to child-rearing attitude of mothers, and the literacy activities among the sub-variables related to literary environment of families. The literacy activities had a positive(+) influence on the emotional empathy while the controlling attitude had a negative(-) influence on the emotional empathy. 본 연구는 어머니의 양육태도와 가정의 문해환경이 유아의 정서지능에 미치는 영향을 실증적으로 분석하고자 하였으며, 분석결과를 바탕으로 유아의 정서지능 발달에 적절한 가정환경 및 양육태도의 방향을 제시하는데 기초자료를 제시함에 목적이 있다. 연구 목적을 위한 연구문제는 다음과 같다. 첫째, 어머니의 양육태도, 가정의 문해환경, 유아의 정서지능, 수준은 어떠한가? 둘째, 어머니의 양육태도, 가정의 문해환경, 유아의 정서지능 간의 관계는 어떠한가? 셋째, 어머니의 일반적 특성에 따른 어머니의 양육태도, 가정의 문해환경, 유아의 정서지능의 차이는 어떠한가? 넷째, 어머니의 양육태도와 가정의 문해환경이 유아의 정서지능에 미치는 영향은 어떠한가? 본 연구의 대상은 충청남도 B시에 위치한 유치원과 어린이집을 이용하는 유아의 어머니를 대상으로 총 380부의 자기보고식 설문지를 배포하였다. 회수된 설문지 중 불성실한 응답 19부를 제외한 331부를 최종 분석자료로 활용하였다. 수집된 자료의 분석은 SPSS 18.0 통계 프로그램을 이용하여 빈도 분석, 신뢰도 분석, 상관관계분석, 기술통계분석, 중다회귀분석을 실시하였다. 본 연구의 분석 결과는 다음과 같다. 첫째, 어머니의 양육태도, 유아의 정서지능, 가정의 문해환경 수준을 알아보기 위해 기술통계분석을 실시하였으며, 분석결과 어머니의 양육태도, 유아의 정서지능, 가정의 문해환경은 5점의 중위수 3을 기준으로 볼 때 모두 상회하는 것으로 나타났다. 세부적으로 어머니의 양육태도는 애정적 태도, 자율적 태도, 통제적 태도, 거부적 태도 순으로, 가정의 문해환경은 문해자료, 문해활동, 부모 독서 경향 순으로, 유아의 정서지능은 정서인식, 정서표현, 감정이입, 정서조절 순으로 나타났다. 둘째, 어머니의 양육태도, 가정의 문해 환경, 유아의 정서지능 간의 관계에서 어머니의 양육태도와 유아의 정서지능 간에는 정(+)의 상관관계가 있는 것으로 나타났으며, 하위변인은 정서표현, 정서조절, 정서인식 순으로 나타났다. 가정의 문해환경과 유아의 정서지능 간에도 정(+)의 상관관계가 있는 것으로 나타났으며, 하위변인은 정서조절, 정서표현, 정서인식, 감정이입 순으로 나타났다. 셋째, 어머니의 일반적 특성에 따른 어머니의 양육태도, 가정의 문해환경, 유아의 정서지능의 차이에서 가정의 일반적 특성에 따른 양육태도는 어머니의 학력에 따라 양육태도에 통계적으로 유의미한 차이가 있는 것으로 나타났으며, 세부적으로 대학교가 가장 높게 나타났으며, 대학원, 전문대, 고졸이하의 순으로 나타났다. 가정의 경제수준에 따른 양육태도에 통계적으로 유의미한 차이가 있는 것으로 나타났으며, 경제수준의 상, 중, 하 순으로 나타났다. 반면, 부모 나이, 아버지 학력, 어머니의 취업여부에 따른 양육태도는 통계적으로 유의미한 차이가 없는 것으로 나타났다. 다음으로 어머니의 일반적 특성에 따른 가정의 문해환경은 부모의 나이 중 아버지의 나이, 아버지의 학력, 어머니의 학력, 가정의 경제수준에 따라 가정의 문해환경에 통계적으로 유의미한 차이가 있는 것으로 나타났다. 아버지의 나이는 36-40세, 41세 이상, 31-35세, 30세 이하 순으로 나타났으며, 아버지의 학력은 대학원, 대학교, 전문대, 고졸 이하 순으로 나타났고, 어머니의 학력은 대학교, 대학원, 전문대, 고졸이하 순으로 나타났다. 가정의 경제수준은 상, 중, 하 순으로 나타났다. 넷째, 어머니의 양육태도와 가정의 문해환경이 유아의 정서지능에 미치는 영향에 대한 연구결과는 어머니의 양육태도 변인 중 자율적 태도와 통제적 태도, 가정의 문해환경 중 문해활동으로 나타났으며, 자율적 태도와 문해활동은 유아의 정서지능에 긍정적 영향이 있는 것으로 나타났다. 반면, 어머니의 통제적 양육태도는 유아의 정서지능에 부정적 영향이 있는 것으로 나타났다. 한편, 유아의 정서지능의 각 하위 변인에 영향을 미치는 변인을 살펴보면, 정서표현에 영향을 미치는 변인은 어머니의 양육태도의 하위변인 중 애정적 태도와 자율적 태도, 가정의 문해환경 하위변인 중 문해자료로 나타났으며, 정서인식에 영향을 미치는 변인은 어머니의 양육태도의 하위 변인인 애정적 태도, 통제적 태도, 자율적 태도는 긍정적인 영향력으로 나타났고, 통제적 태도, 거부적 태도는 부(-)의 영향이 있는 것으로 나타났다. 다음으로 정서조절에 영향을 미치는 변인은 어머니의 양육태도의 하위 변인 중 자율적 태도와 통제적 태도, 가정의 문해환경 하위 변인 중 문해활동으로 나타났으며, 자율적 태도와 문해활동은 긍정적인 영향력으로 나타났고, 통제적 태도는 부(-)의 영향력이 있는 것으로 나타났다. 감정이입에 영향을 미치는 변인은 어머니의 양육태도의 하위 변인 중 통제적 태도와 가정의 문해환경 하위 변인 중 문해활동으로 나타났으며, 문해활동은 긍정적인 영향력으로 나타났고, 통제적 태도는 부(-)의 영향력이 있는 것으로 나타났다.

소비자에게 유리한 서비스 실패 발생 상황에서의 소비자의 자발적인 회복에 대한 연구 : 서비스 실패의 과거 경험 여부의 조절효과를 중심으로

김세연 서울대학교 대학원 2020 국내석사

기존의 많은 연구들의 기본적인 관점은 서비스 실패는 소비자에게 부정적인 결과를 초래하며 그렇기 때문에 서비스 실패를 회복하는 주체는 회사라는 것이다. 하지만 본 연구에서는 기존의 연구들과는 새로운 시각에서 서비스 실패에 대해 접근하였다. 회사의 서비스 실패가 소비자의 입장에서 오히려 유리하게 작용하는 상황이 존재할 수 있다는 점에 착안하여 소비자에게 이익을 가져다주는 서비스 실패에 대해 새롭게 정의하고 이를 소비자의 자발적인 서비스 회복과 결부시켜 두 요소 간의 관계를 검증하고자 하였다. 본 연구는 두 개의 실증 연구를 통해 과거에 소비자가 부정적인 서비스 실패 경험을 하였다면 소비자에게 유리한 서비스 실패 상황에서 소비자의 이익 정도가 높을수록 죄책감을 적게 느끼게 될 것이며 이는 결과적으로 서비스 실패에 대한 소비자의 자발적인 회복 의도를 낮출 것이라는 점을 증명하였다. 또한, 이 관계에 영향을 줄 수 있는 또 다른 변수인 소비자 보상심리의 효과는 유의하지 않다는 것도 밝혀냈다. 본 연구는 소비자에게 유리한 서비스 실패 상황에서 나타날 수 있는 소비자의 심리와 행동에 대한 것으로, 서비스 실패와 관련하여 회사의 손실을 최소화하기 위해 어떠한 방향으로 서비스 실패에 대응할 것인지에 대한 통찰력을 제공한다. The basic view of prior research is that service failures have negative consequences for consumers, and therefore companies are the ones who recover the service failures. However, the current research approaches the service failures from a new perspective. Considering that there may be circumstances in which the service failures may work in favor of the consumer, the current research defines a new definition of service failure and associates it with the service recovery from the consumer. Two experiments demonstrate that consumers who experienced a negative service failure are less likely to feel guilty about the service failures which are advantageous to consumers. It consequently lower consumers’ willingness to recover the service failures which are profitable to consumers. Also, the experiment confirms that the effects of consumers’ compensation mentality on this relationship are not significant. The current research is about consumer psychology and behavior that may appear in a service failure situation favorable to consumers. It provides insight into how to respond to the service failures in order to minimize the company’s losses.

소프트웨어 정의 네트워크가 적용된 사물인터넷 환경에서의 프로토콜 게이트웨이 가상화

김세연 한국과학기술원 2017 국내석사