[중소기업/중견기업/소상공인/지역기업] : 정보시스템(IS) 사용자의 테크노스트레스가 IS 부담감과 성과기대에 미치는 영향

정문효 ( Moon Hyo Jung ),노희옥 ( Hee Ock Rho ),유일 ( Il Ryu ) 한국중소기업학회 2013 中小企業硏究 Vol.35 No.4

최근 정보통신기술의 광범위한 연결과 빠른 변화로 인해정보시스템 사용자들이 기술에 대한 다양한 스트레스를 경험하고 있는 상황에서, 본 연구는 1)조직 내 정보시스템 사용자의 테크노스트레스에 영향을 미치는 결정변수는 무엇인가? 2) 테크노스트레스 결정요인과 테크노스트레스 요인 간에는 어떠한 관계가 있는가? 3) 테크노스트레스 요인은 결과요인에 어떠한 영향을 미치는가? 4) 조직의 정보시스템 사용자들은 어느 정도 테크노스트레스를 지각하고 이는가? 정보시스템 사용자들은 테크노스트레스구성요인 중 어느 요인을 가장 높게 지각하는가에 초점을 맞추고 있다. 이상의 연구문제를 해결하기 위해 본 연구는 테크노스트레스, 과업-기술적합성, 자기효능감 이론에 대한선행연구를 통해 도출된 과업-기술적합성, 컴퓨터 자기효능감, 변화의 속도, 테크노스트레스, IS 부담감(정보시스템에 대한 부담감), 성과기대 변수들의 관계를 실증연구를 통하여 규명하고자 하였다. 이를 위해 총 260명의 기업정보시스템 사용자의 데이터가 분석에 상용되었고, SPSS 20과 LISREL 8.54가 통계패키지로 이용되었다. 분서결과, 컴퓨터 자기효능감과 변화의 속도가 테크노스트레스에 유의한 영향을 미치고, 테크노스트레스가 IS 부담감과 성과기대에 영향을 미치는 것으로 나타났다. 이러한 결과를 바탕으로 테크노스트레스와 영향요인, 테크노스트레스와 정보시스템 성과를 설명하는 변수들 간의 구조적 관계를 설명하고, 정보기술의 효과적 사용과 테크노스트레스의 역기능에 대한 운영상의 시사점을 제안하였다. Although the steep growth of information and communication technology gives us tremendous freedom to do business, where people can potentially be reached anywhere and anytime and feel the need to be constantly connected, there is a great deal of concern about unpredictable outcome brought out from information and communication technology. While constant connectivity via new technologies might have benefits for some, it also come at the cost of blurring work-home boundaries by providing increased access to work and to individuals. Due to the constant connectivity and fast-changing information communication technologies, IS(Information System) users experience stress related technologies and face the challenge of managing technostress. Based on the context stated above, the research questions were aroused as follows : 1) What are the determinants of IS users` technostress in workplace? 2) What are the relationships between the determinants of technostress and technostress? 3) How technostress affect on IS strain and performance expectancy? 4) What are the perceived levels of technostress among IS users? What is the highest perceived techno-stressors among IS users? By providing answers to these questions, the study aimed at proposing basic principles for technostress management of IS users in workplace. Specifically, the purpose of this study was to examine the relationships between task-technology fit, computer self-efficacy, pace of change, technostress, IS strain and performance expectancy among IS users in workplace. Based on the previous literature on technostress, task-technology fit and self-efficacy theory, the research model and six hypotheses were proposed. Total of 260 IS users were empirically analyzed using IBM SPSS Statistics 20 and LISREL 8.54. The findings indicated that computer self-efficacy and pace of change had significant effects on technostress and technostress is influential to IS strain and performance expectancy. The results suggested the empirical model on the structural relationships between the factors explaining technostress and performance expectancy. In the practical domain, the study proposed managerial implications for effective use of information technology and the adverse effects of etchnostress.

스마트기기 사용에 따른 학생들의 테크노스트레스와 행복감 인식 연구

이신희 ( Shin Hee Lee ),김미량 ( Mi Ryang Kim ) 한국교육정보미디어학회(구 한국교육정보방송학회) 2016 교육정보미디어연구 Vol.22 No.2

스마트기기의 급속한 발전은 새로운 디지털 문화를 형성하였으며, 스마트폰을 위시로 한 스마트기기는 일생생활에서는 없어서는 안 될 생활필수품처럼 거의 필수적인 요소가 되어 버렸다. 스마트기기의 발전은 학생들의 학습 환경과 그들의 생활에도 많은 영향을 주었으며, 학생들은 스마트기기 사용에 많은 시간을 할애하고 그것에 집중하고 일상의 즐거움을 얻으면서 스마트기기를 통하여 나름대로 삶의 의미와 행복을 추구하고 있다. 그러나 이러한 스마트기기에 대한 집중과 지나친 사용은 테크노스트레스(technostress)라는 새로운 형태의 스트레스로 학생들에게 부작용을 일으키고 있다. 이러한 상황에도 불구하고 학생들의 스마트기기 사용의 몰입이 그들의 삶의 즐거움과 연결된다면 스마트기기를 사용하며 행복을 추구하는 학생들이 진정으로 행복한지에 대한 의문을 갖게 된다. 더욱이 지금까지 테크노 스트레스원에 의해 유발된 테크노스트레스와 개인의 행복감과의 관계에 관한 연구는 거의 이루어지고 있지 않았다. 이에 본 연구는 이러한 의문과 문제의식을 바탕으로 스마트기기 사용으로 유발된 테크노스트레스가 스마트기기 사용에 몰입하고 있는 학생들의 행복감에 어떠한 영향을 미치는지 연구해보고자 하였다. 또한 테크노스트레스가 스트레스대처방식, 자아탄력성 및 디지털 디톡스와 어떠한 관계가 있는지를 분석하고 스트레스 대처방식, 자아탄력성 및 디지털 디톡스가 행복감에 어떠한 영향을 미치는지 살펴보고자 하였다. 본연구를 위하여 서울시, 경기도, 강원도 소재의 중학생 393명과 고등학생 525명, 총 918명을 대상으로 설문을 진행하였다. 연구결과 테크노스트레스는 스트레스 대처방식, 자아탄력성, 디지털 디톡스에 유의미한 영향을 미치는 것으로 분석되었다. 그러나 테크노스트레스는 행복감에는 직접 영향을 미치지 않는 것으로 나타났으나 문제중심 대처방식, 자아탄력성 및 디지털 디톡스를 통하여 행복감에 미치는 간접 효과가 유의한 것으로 분석되었다. 이를 통하여 테크노스트레스가 행복감에 미치는 영향에 있어서 문제중심 대처방식, 자아탄력성, 디지털 디톡스가 행복감과의 관계에 있어 중요한 변인임을 확인할 수 있었다. 본 연구를 통하여 학생들에게 테크노스트레스를 알리고 테크노스트레스를 인지하도록 도와주고자 하였다. 또한 학생들의 행복감을 증진시키고 테크노스트레스를 경감시키기 위한 방안으로 문제중심 대처방식의 적극적인 활용, 자아탄력성 증진 및 디지털 디톡스 실천을 제안하였다. The rapid progress of smart devices has formed a new digital culture. Above all, smart devices including smart phones combined with the Internet have become a daily necessity and the center of life. This development of smart devices has also affected students’ learning environments and their lives, and while spending a lot of time on the use of smart devices, concentrating on it, and getting the enjoyment of everyday life, they are pursuing their own meaning and happiness in life through smart devices. However, inordinate focus on smart devices and excessive use of them is causing students a new kind of stress as a side effect called technostress. In spite of this situation, if students’ immersion in the use of smart devices is connected to the enjoyment of their lives, there is some question about whether the students, who pursue their own happiness through smart devices, are truly happy. Moreover, researches so far have been rarely conducted on the relationship between technostress caused by techno-stressors and individual happiness. Therefore, with this issue as the background, this research aims to examine how the technostress due to the use of smart devices have an impact on the students’ happiness. In addition, the impact of students’ technostress on their stress-coping methods, ego-resiliency, and digital detox - the intervening variables for this study - was analyzed. and this research aims to explore how stress-coping methods, ego-resiliency, and digital detox affect happiness. In this study, the data was collected through a survey of 393 middle school students and 525 high school students, a total of 918 students in Seoul, Gyeonggi and Gangwon Province. According to the results of the study, the technostress significantly affected the stress-coping method, ego-resiliency, and digital detox. The technostress was analyzed to have no direct, significant effect on happiness, while the indirect effect of technostress on happiness was significant through the problem-focused coping, ego-resiliency, and digital detox. It was proved that regarding the impact of technostress on happiness, the problem-focused coping, ego-resiliency, and digital detox were significant variables. Based on the analysis results of this research, ways to help students become apprised of technostress and aware of technostress were proposed. Moreover, in order to increase students’ happiness and to alleviate their technostress, ways to use the problem-focused coping, to increase ego-resiliency, and to practice digital detox were suggested.

Effects of Smartphone Product Attributes and User Characteristics on Technostress and Use Preference of AI-based Voice Recognition Service

향정(Xiang Cheng),강성민(Sungmin Kang) 중앙대학교 한국전자무역연구소 2022 전자무역연구 Vol.20 No.1

연구목적: 스마트 기술에 있어 AI 음성인식 서비스는 사람의 눈과 손이 필요없이 사용가능하며 이동 혹은 작업 중 상시 입력 및 조작 가능하다. 이렇게 많은 장점을 가지고 있는 AI 음성인식 서비스가 스마트폰의 사용으로 생기는 테크노스트레스의 완화나 해소에 어떻게 도움이 될 수 있을지를 알아보기 위해 본 연구는 테크노스트레스와 AI 음성인식 서비스 사용선호도 간의 관련성에 대해 검증하고자 하였다. 논문구성/논리: 본 연구는 다음과 같이 총 5장으로 구성되었다. 제1장은 스마트폰 관련 테크노스트레스에 대한 연구의 필요성 및 가치를 제시하고 연구의 목적 및 방법도 같이 논의한다. 제2장은 주요 주제에 대한 선행연구 고찰을 진행하고 가설을 제시한다. 제3장은 선행연구 고찰 및 가설을 기반으로 연구의 모델을 설정하고 연구방법론을 설명한다. 제4장은 제안한 연구모델의 적합성 및 연구 가설을 검증하기 위한 통계 분석을 실시한다. 제5장은 연구의 결론 부분으로 연구의 시사점을 논의하고 스마트폰과 관련된 테크노스트레스의 해결 방안을 제시한다. 결과: 스마트폰 제품적 특성에 분류된 기술적 한계, 급변성, 사용자설명서 수준 및 사용자 특성에 분류된 프라이버시 염려는 테크노스트레스에 정의 영향을 미치는 것으로 나타났다. 반면, 스마트폰 제품적 특성의 복잡성, 사용자 특성의 혁신성과 모바일 활용능력은 테크노스트레스에 유의한 영향을 주지 못하는 것으로 나타났다. 따라서 사용자 특성의 요인들보다 스마트폰 제품적 특성의 요인들이 중국 스마트폰 사용자의 테크노스트레스와 더 많이 관련되어 있다는 연구결과를 도출할 수 있다. 또한 AI 음성인식 서비스 사용선호도의 선행변수로 설정된 혁신성과 테크노스트레스는 모두 AI 음성인식 서비스 사용선호도에 긍정적인 영향을 미치는 것으로 나타났다. 독창성/가치: 본 연구는 사람들이 가장 많이 사용하는 스마트폰의 관점에서 테크노스트레스를 고찰하였는데 스마트폰의 사용으로 발생되는 테크노스트레스에 대한 이해와 중요성의 인식에 기반한 테크노스트레스 유발요인의 파악 및 해결 방안의 제시에 큰 의미를 두고 있다. Purpose: In smart technology, AI-based voice recognition service (AI-based VRS) can be used without the need for human eyes and hands, and can be input and manipulated all the time during movement or work. To understand how the AI-based voice recognition service, which has so many advantages, can help mitigate or eliminate the technostress caused by the use of a smartphone, this study examines the relationship between technostress and the preference for using AI-based VRS. Composition/Logic: This study is organized as follows: Chapter 1 presents the necessity and value of research on smartphone-related technostress, and summarizes the purpose and method of research together. Then, Chapter 2 conducts a theoretical background review on major topics and suggests research hypotheses. Chapter 3 establishes a model of the study based on the theoretical background and discusses the research methodology. Chapter 4 conducts a statistical analysis to verify the suitability and research hypotheses of the proposed research model. Finally, Chapter 5 presents the implications of the study and solutions to technostress related to smartphones as the conclusion of the study. Findings: Technical limitations were classified into smartphones’ product attributes, sudden changes, user manual level, and privacy concerns classified into user characteristics had a positive effect on technostress. However, the complexity of the product attributes of the smartphone, the innovativeness of the user characteristics, and the ability to use mobiles were found to have no significant effect on technostress. Therefore, it can be concluded that the factors of smartphone product attributes are more related to the technostress of Chinese smartphone users than factors of user characteristics. In addition, both innovation and technostress, which were set as a leading variable in the AI-based VTS use preference, were found to have a positive effect on the use preference of AI-based VRS. Originality/Value: This study examines technostress from the perspective of the smartphones that people use the most. It has great significance in identifying the causes of technostress and suggesting solutions by understanding the importance of technostress generated by the smartphones.

Technostress Literature Review: Research Trends and Future Direction

( Hyojin Kim ),( Jaesam Chung ) 한국교육공학회 2016 한국교육공학회 학술대회발표자료집 Vol.2016 No.1

The purpose of this study is to analyze research trends on technostress that have been conducted in South Korea. Additionally, this research will provide suggestions on further studies. In this study, 10 research papers of academic journal were analyzed that made the theoretical frame of technostress to propose research trends. Research questions, in this study, are provided and the following answers are given as well. In addition, 10 latest research papers propose technostress related research trends in South Korea through analyzing contexts that researches were focused on. For analysis process, previously used measurement instrument is used which analyzed literature review of technostress. At last, through the result, this study will provide suggestions on what fields of studies needed to be more elaborated and developed in further studies in South Korea. Additionally, this study will suggest what need to be discussed, and what should be the role of educational technology researchers. The results reflect that research context of technostress was more focused on work places in business wise rather than personal or private usages. In addition, the research context was focused on using technology mandatory in order to increase working productivity, and the most researches mentioned that this inevitable condition caused technostress. The objects of research context can be roughly divided into two, organizations and schools (up to K-16), and organization related technostress was majority. It is confirmed that more research needs to be conducted for the educational purpose. The following examples of practical alternatives will be discussed in this paper; personal usage, sub-division of technostress, and diversified measures of technostress. This study is fully expected to contribute for further studies on providing basic information in order to accelerate more challenging and innovative studies could be possible in this field.

핵심직무특성이 테크노스트레스에 미치는 영향에 관한 연구: 사이버수사대 경찰공무원을 대상으로

장철영,김대건 한국융합과학회 2020 한국융합과학회지 Vol.9 No.2

Purpose: Today's rapidly developing Information Technology Communications were applied in various areas of organizational activities. The new ICT may lead to positive aspects such as efficiency of work and increase in productivity, but it also causes technostress, a negative effect such as exhaustion and pressure caused by the introduction and use of the new ICT. As such, it was very important to study the factors that induce technostress because technostress can have a direct effect on users' work efficiency and productivity. This study purpose to discuss the factors effecting the technostress experienced by cyber crime investigation team' police officers using ICT. Methods: In this study, factors effecting technostress were specified through prior studies, and verified this, empirical analysis was conduced on 312 police officers of the cyber crime investigation team. As for the analysis methods of this study, construct validity(Exploratory Factor) analysis, correlation analysis, and multiple regression analysis were performed. Result: As a result of the analysis, it was found that Job autonomy(β=-.319) had the greatest effect on technostress, followed by Task feedback(β=.183) and Task identity(β=.181). However, Job autonomy had a negative effect on technostress. In other words, if the autonomy is high in the job using ICT, it will mean that the technostress can be reduced. 연구목적: 오늘날 정보통신기술(Information Technology Communications)의 비약적인 발전으로 인해 조직 활동의 다양한 영역에서 새롭게 개발되거나 개선된 정보통신기술이 적용되고 있다. 새로운 정보통신기술은 업무의 효율성, 생산성 증대 등의 긍정적인 측면을 이끌어내기도 하지만 이와는 반대로 새로운 정보통신기술의 도입과 활용에 따른 기술로 인한 지침, 압박감등 부정적 영향인 테크노스트레스를 발생시키기도 한다. 이처럼 테크노스트레스는 사용자의 업무 효율과 생산성에 직접적인 영향을 미칠 수 있기 때문에 테크노스트레스를 유발시키는 요인에 대한 연구가 매우 중요하다. 본 연구는 정보통신기술을 사용하는 사이버수사대 경찰공무원이 경험하게 되는 테크노스트레스에 영향을 미치는 요인에 대해 논의하고자 한다. 연구방법: 테크노스트레스에 영향을 주는 요인을 선행연구를 통해 구체화하였으며, 이를 검증하기 위해 사이버수사대 경찰공무원 312명을 대상으로 실증분석을 실시하였다. 연구방법으로는 구성개념타당도(요인분석) 분석, 상관관계 분석, 그리고 다중회귀분석을 실시하였다. 결과: 분석 결과 핵심직무특성 중 업무 자율성(β=-.319)이 테크노스트레스에 가장 큰 영향을 미치는 것으로 나타났으며, 그 다음 순으로 과업 피드백(β=.183), 과업 정체성(β=.181)인 것으로 분석되었다. 다만, 업무 자율성은 테크노스트레스에 부(-)의 영향을 미치는 것으로 나타났다. 즉, 정보통신기술을 활용한 업무에 있어 자율성이 높다면 테크노스트레스를 줄일 수 있음을 의미한다.

Technostress and ICT-enabled Productivity: The Moderating Role of Extrinsic and Intrinsic Motivation

윤성호,권보람,장정주 한국전자거래학회 2023 한국전자거래학회지 Vol.28 No.4

The rise of remote work and increased digital technology usage in organizations underscores the critical need to comprehend technostress—an outcome of extensive Information Technology (IT) utilization. This study delves into the multifaceted nature of technostress, encompassing both distress and eustress, by leveraging the person-environment fit model and the transactional theory of stress. Furthermore, it explores how individual motivation acts as a moderating factor in mitigating technostress. To investigate these dynamics, we conducted a survey involving 155 full-time workers with substantial ICT experience. Our findings shed light on the intricate interplay among technostress creators, the experience of technostress (comprising distress and eustress), and its impact on productivity. Additionally, we discovered that perceived usefulness plays a pivotal role in moderating the connection between technostress creators and the experience of technostress. This study significantly advances our understanding of technostress, encompassing both its positive and negative aspects, and highlights the imperative of effectively managing individual motivation in the digital era.

An Inquiry into the Impact of Technostress on End Users: Research Trends and Future Directions

김효진,이배영,정재삼 이화여자대학교 교과교육연구소 2016 교과교육학연구 Vol.20 No.6

The purpose of this study is to analyze research trends on technostress that have been conducted in South Korea. Additionally this study will provide suggestions for further research. In this study, 20 recent research papers (10 international and 10 Korean articles) of academic journals were analyzed to propose technostress research trends. For analysis process, previously used measurement instruments were used which analyzed literature review of technostress. The results reflect that the research context of technostress was more focused on workplaces in business rather than personal or private usages. In addition, the research context was focused on using technology mandatorily in order to increase working productivity, and most researches mentioned that this inevitable condition caused technostress. The objects of research context can be roughly divided into two, organizations and schools (up to K-16), and the organization related to technostress occupied the majority. It is confirmed that more research needs to be conducted for the educational purpose. The following examples of practical alternatives will be discussed in this paper; personal usage, sub-division of technostress, and diversified measures of technostress. This study is fully expected to contribute to further studies by providing basic information in order to accelerate more challenging and innovative studies that could be possible in this field.

Examining technostress creators and role stress as potential threats to employees' information security compliance

Hwang, Inho,Cha, Oona Elsevier 2018 Computers in Human Behavior Vol.81 No.-

<P><B>Abstract</B></P> <P>This study examined whether employees' security-related stress, i.e., technostress and role stress, in an organizational setting could affect their compliance intention regarding information security. In a survey of 346 employees, it was found that security-related technostress creators in organizations negatively affected employees' organizational commitment, both directly and indirectly through role stress, and further lowered compliance intention regarding information security. In addition, it was found that employees' regulatory focus, i.e., promotion focus, moderated the relationship between technostress creators and role stress. Employees with a high level of promotion focus were more resistant to the adverse effect of technostress creators and thus experienced less role stress. These results suggest directions for organizational strategies to manage and enhance employees' information security compliance.</P> <P><B>Highlights</B></P> <P> <UL> <LI> Technostress/role stress is investigated as potential threats to security compliance. </LI> <LI> Technostress and role stress affect compliance through organizational commitment. </LI> <LI> Whether technostress creators lead to role stress depends on promotion focus. </LI> <LI> People with high promotion focus feel less role stress despite technostress creators. </LI> </UL> </P>

An Inquiry into the Impact of Technostress on End Users : Research Trends and Future Directions

Kim, Hyojin,Lee, Baeyoung,Chung, Jaesam 이화여자대학교 교과교육연구소 2016 교과교육학연구 Vol.20 No.6

The purpose of this study is to analyze research trends on technostress that have been conducted in South Korea. Additionally this study will provide suggestions for further research. In this study, 20 recent research papers (10 international and 10 Korean articles) of academic journals were analyzed to propose technostress research trends. For analysis process, previously used measurement instruments were used which analyzed literature review of technostress. The results reflect that the research context of technostress was more focused on workplaces in business rather than personal or private usages. In addition, the research context was focused on using technology mandatorily in order to increase working productivity, and most researches mentioned that this inevitable condition caused technostress. The objects of research context can be roughly divided into two, organizations and schools (up to K-16), and the organization related to technostress occupied the majority. It is confirmed that more research needs to be conducted for the educational purpose. The following examples of practical alternatives will be discussed in this paper; personal usage, sub-division of technostress, and diversified measures of technostress. This study is fully expected to contribute to further studies by providing basic information in order to accelerate more challenging and innovative studies that could be possible in this field.

테크노스트레스가 반생산적 과업행동에 미치는 영향

이재강(Jae kang Lee),박태경(Tae kyung Park) 한국IT서비스학회 2015 한국IT서비스학회지 Vol.14 No.4

Due to advances in information and communication technologies (ICTs) and the advent of the Smartphone, people have access to the internet and can work at any time and any where. These are however likely to cause negative effects such as the personal information leakage and invasion of privacy. Caused by negative aspects of ICTs, the stress is so-called technostress. Recently, it is reported that managers tend to task order to their subordinates using an SNS or mobile messenger on a real-time basis after office hours or even on holiday, leading to a sharp increase in technostress. While previous studies of stress indicate that it is associated with the counter-productive work behavior (CWB), no empirical evidence has shown about the relationship between technostress and CWB. This study aims to explore the effect of technostress on CWB. In addition, it seeks to clarify the moderating effect of leader-member exchange(LMX) in this relationship. Drawing on literature regarding technostress and CWB, hypotheses are developed and tested with the sample of 101 using regression analyses. Results show that technostress has a significantly positive effect on CWB, but LMX has an insignificant moderating effect in the relationship between technostress and CWB. Implications and limitations with suggestions for future studies are presented.