Ensuring the Quality of Higher Education in Ukraine

Olha, Oseredchuk,Mykola, Mykhailichenko,Nataliia, Rokosovyk,Olha, Komar,Valentyna, Bielikova,Oleh, Plakhotnik,Oleksandr, Kuchai International Journal of Computer ScienceNetwork S 2022 International journal of computer science and netw Vol.22 No.12

The National Agency for Quality Assurance in Higher Education plays a crucial role in education in Ukraine, as an independent entity creates and ensures quality standards of higher education, which allow to properly implement the educational policy of the state, develop the economy and society as a whole. The purpose of the article: to reveal the crucial role of the National Agency for Quality Assurance in Higher Education to create quality management of higher education institutions, to show its mechanism as an independent entity that creates and ensures quality standards of higher education. and society as a whole. The mission of the National Agency for Quality Assurance in Higher Education is to become a catalyst for positive changes in higher education and the formation of a culture of its quality. The strategic goals of the National Agency are implemented in three main areas: the quality of educational services, recognition of the quality of scientific results, ensuring the systemic impact of the National Agency. The National Agency for Quality Assurance in Higher Education exercises various powers, which can be divided into: regulatory, analytical, accreditation, control, communication. The effectiveness of the work of the National Agency for Quality Assurance in Higher Education for 2020 has been proved. The results of a survey conducted by 183 higher education institutions of Ukraine conducted by the National Agency for Quality Assurance in Higher Education are shown. Emphasis was placed on the development of "Recommendations of the National Agency for Quality Assurance in Higher Education regarding the introduction of an internal quality assurance system." The international activity and international recognition of the National Agency for Quality Assurance in Higher Education are shown.

A Study on the Evaluation of Multi-dimensional ASP Service Quality and Its Effects on User Satisfaction and Perceived Firm Performance

김성홍(Sung-Hong Kim),김진한(Jin-Han Kim),김길선(Kilsun Kim) 한국경영과학회 2008 韓國經營科學會誌 Vol.33 No.2

Quality has long been considered as an important factor in creating competitive advantage, and researches on quality have not been limited to off-line products but actively extended to e-services and information goods. However, given the nature of multi-dimensional aspect of quality, the systematic study on the quality of online service is still in its early stage. Especially, studies on the quality of ASP services have been rare in academic and professional journals despite the growth of ASP industry in its size and the rapid expansion in the range of application. In this paper, we clarified the multi-dimensional quality aspects of the ASP service using a Garvin’s framework (1984) which encompasses the service aspects of products, and developed a measurement model for ASP service quality. Then we empirically tested the effects of ASP service quality on user satisfaction and perceived firm performance using the data from 240 Korean small firms with less than 50 employees that had experienced the ASP service. Our results show that there are positive relationships among ASP service quality and personal performance, user satisfaction and perceived firm performance, and that product and service-related aspects of ASP service exert differential effects on performance measures so that the product-related aspects of the ASP service such as performance, features, reliability and conformance are considered to be more important in evaluating benefits from ASP services. Contrary to the approaches in literature where only the quality of online services is evaluated, our results emphasize the importance of differentiating product and service-related aspects of ASP service and provide a basis for more comprehensive evaluation of ASP service quality.

The Quality Costs Assessment in the Aspect of Value Added Chain

( Asta Daunoriene ),( Egle Katiliute ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2

Purpose - The dynamism and chaos of organizational environment has been stated by the analytics of organizational performance. In order to survive in such rapidly changing environment, organizations have to adapt and be able to anticipate changes, to forecast probable activity scenarios that could provide maximum expected benefit. Acknowledging this, many innovative organizations have been involved in management and improvement activities consider the value chain which is based on interaction between the businesses processes functions and management activities. The managerial benefits of value chain analysis has been recognized many scientists still acknowledge that value chain management is inseparable from the investment that is directed towards quality and reduction of the loss that is as well as associated with quality. According to Campanella (1999) and Wood (2013) the assessment of the investment that is directed towards quality and the loss that is associated with quality can be made through application of the analysis of quality cost. However, it should be noted that quality costs aren□t analysed with the value chain activities in order to increase added value. This paper aim focus on the quality costs influence direction and intensity on the added value in the aspect of value chain. Methodology/approach - The article is based on a nomothetic point of view that includes three modules: conceptual, hypothetical - deductive and inductive methods. To formulate theoretical aspects of quality costs evaluation, comparative and chronological analysis of scientific literature is used. Empirical results of the research are obtained by applying method of expert evaluation. Findings - During expert evaluation procedure is identified and selected significant quality costs elements. It is a useful tool to identify quality costs thought value chain processes. Created model of quality costs assessment in the aspect of value added chain is based on identification and classification of quality costs elements and allows to measure and to evaluate influence of quality costs, its direction and intensity on added value. Research limitations/implications - The formulated model of quality costs assessment in the aspect of value added chain is assigned to the models that “are oriented towards the situation”, i.e. diverted towards organizational analyses. Originality/value - The paper complementing the gap between theoretical and practical framework of determining influence of quality costs on added value and proving importance of the assessment of quality costs elements in the aspect of added value chain.

Planning and Reorganizing Quality Management Organizations -An Empirical Analysis of Current Practice

( Falk Behmer ),( Roland Jochem ),( Henry Hanke ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2

Purpose - Driven by globalization, manufacturing enterprises have faced strong international competition over the past decades. In order to successfully compete in a high cost environment, enterprises must be highly adaptable to increased market dynamics and customer expectations, as well as shortened product lifecycles. Environmental changes have an immediate effect on organizational structures, as their complexity grows with market complexity, making it more and more difficult to master the three basic organizational challenges: granting stability, efficiency, and flexibility to put strategy into practice. This results in an organizational problem for quality management, namely that in order to assure high quality products as a main competitive factor, quality management organization must be planned and implemented according to dynamic surrounding conditions. Thus, planning and implementing quality-related processes and organizational structures has developed into an essential managerial discipline. This p per presents challenges, motives and success factors of planning and reorganizing quality management organizations. It also gives an overview about involved stakeholder groups and tools to create a basis for improved planning practice. Methodology/Approach - This paper is based on an empirical study focused on quality management organization (QMO) -related planning activities and reorganization processes of manufacturing industry headquarters in Germany, Austria and Switzerland. The authors conducted an online survey on this topic between November 20th and December 3rd, 2014. Personalized invitations were sent to respondents via email. Overall, 411 answers were collected. The survey primarily included questions with alternative or selectable answers and, where suitable, a five-stage Likert scale was additionally applied. The gathered data were analyzed with descriptive statistical methods and hypothesis testing. Findings - A long-term oriented, pro-active planning approach towards quality structures was found to have a significant impact on appropriate QMO capabilities. However, a gap was discovered between the valuated importance of long-term oriented planning and current corporate practice. Divisional QMO structures were found superior over functional or matrix structures in terms of capability, planning, and reorganization. Enterprises that aimed to improve product quality, as well as process quality, and to reduce interface were more successful in their QM reorganizations than those that aimed for cost cutting. The use of certain planning tools also increased success in this matter. Novel technologies and products as well as corporate growth were found to be the biggest challenges. Originality - Existing studies focus on general organizational structures. Due to the comparably high number of interfaces and strong product relation of QMO, planning and implementation activities pose a distinct challenge that requires specialized attention. Digitalization will increase the future number of reorganizations in manufacturing. As quality is one of the most important factors for contemporary entrepreneurial success, quality managers must be scientifically supported in order to close the gap between the importance of long-term planning and current practice. This paper contributes with an in-depth analysis.

품질분임조(QC) 및 6시그마 제도의 공존 -K공사 사례-

이정현 ( Jeong Hyun Lee ) 한국생산성학회 2015 生産性論集 Vol.29 No.2

The purpose of this study is to examine how the two practices regarding product quality improvement, quality circle and 6 sigma, are operated in workplace level and how both practices affect each other. For the purpose, this study is based on the case study on the Korean K manufacturing public enterprise in which quality issue is at the heart of the business. Quality Circle(QC) is a well-known quality control practice to enhance product quality which was designed by American scholars conceptually and which had been developed in Japan practically. The practice in Korean manufacturing firms has a long history since it was introduced from Japan in the late 1960s and early 1970s. QC emphasizes voluntary participation of workplace blue-collar employees and symbolic compensation for the participation. Thus QC is a practice for workplace level. Different from the QC practice, 6 sigma practice has a short history which was created in late 1980s in America and had been introduced mid or late 1990s and had been enacted in the 2000s in Korean firms. The practice of 6 sigma is based on the CEO leadership and professional staffs in the position of quality control. Strong incentive system is another feature of 6 sigma. It is revealed that the relationship between the two practices seems conflictive interaction, even though both practice share the same goal to enhance quality level and the similarity to adopt statistical tools. The case of K public enterprise shows that it was easier for employees to understand the tenets and statistical contents of 6 sigma, thanks to QC. In terms of incentive system, both practice are competitive in that there are limited incentive resources to be distributed among employee groups in the firm. In terms of industrial relation, trade unions may favor quality circle than 6 sigma because union members participate into QC than 6 sigma. In terms of CEO leadership in the firm, 6 sigma may be more attractive practice because it is the latest management fad and it may provide social legitimacy to CEO. It is not clear that the experience of QC operation in the K public firm from 1977 help 6 sigma practice to be well-rooted in the firm. This study shows how it is difficult for the two quality practices to co-exist at the same time in a firm and how it is important to analyze the context around and to prepare carefully introduction of any quality-related practice when a similar practice is already operated.

How Through-Process Optimization (TPO) Assists to Meet Product Quality

( Klaus Jax ),( Yuyou Zhai ),( Wolfgang Oberaigner ) 한국부식방식학회 2024 Corrosion Science and Technology Vol.23 No.2

This paper introduces Primetals Technologies’ Through-Process Optimization (TPO) Services and Through-Process Quality Control (TPQC) System, which integrate domain knowledge, software, and automation expertise to assist steel producers in achieving operational excellence. TPQC collects high-resolution process and product data from the entire production route, providing visualizations and facilitating quality assurance. It also enables the application of artificial intelligence techniques to optimize processes, accelerate steel grade development, and enhance product quality. The main objective of TPO is to grow and digitize operational know-how, increase profitability, and better meet customer needs. The paper describes the contribution of these systems to achieving operational excellence, with a focus on quality assurance. Transparent and traceable production data is used for manual and automatic quality evaluation, resulting in product quality status and guiding the product disposition process. Deviation management is supported by rule-based and AI-based assistants, along with monitoring, alarming, and reporting functions ensuring early recognition of deviations. Embedded root cause proposals and their corrective and compensatory actions facilitate decision support to maintain product quality. Quality indicators and predictive quality models further enhance the efficiency of the quality assurance process. Utilizing the quality assurance software package, TPQC acts as a “one-truth” platform for product quality key players.

발생액의 질의 회계정보 유용성

손성규,고재민,백혜원 한국회계정보학회 2009 회계정보연구 Vol.27 No.2

The objective of this study is to investigate whether accruals quality, an alternative measure of accounting information quality, has an information content in the capital market. Traditionally discretionary accruals are used as a proxy of accounting information quality. However, discretionary accruals might imply earnings management or deliver managers' private information. Thus the discretionary accruals could cause a measurement error problem. Dechow and Dichev(2002) argued that discretionary accruals which are realized into future cash flows cannot be a outcome of earnings management but a signal of future performance. In this perspective, accruals quality measured with cash flows of previous, current, and next period is considered to overcome the measurement error of discretionary accruals. The superior accounting information would accompany bigger stock price reaction by its predictability and precision, and smaller trading volume reaction by mitigating the heterogeneity among investors. In order to test an information content, we examine if stock price reaction is bigger and trading volume reaction is smaller as accruals quality increases. In addition, we compare an information content of accruals quality with that of discretionary accruals. This will enable us to recognize which measure is more effective in judging quality of accounting information in the capital market. Our empirical results are as follows. First, the higher the accruals quality, the bigger the stock price reaction with the same unexpected earnings. Second, the higher the accruals quality, the smaller the trading volume reaction with the same stock price change. Third, stock price reacts more and trading volume reacts less in superior accounting information assessed by accruals quality than discretionary accruals. Our findings show that accruals quality is a significant measure of accounting information quality. Furthermore, it could be a better proxy of accounting information quality than discretionary accruals in the capital market. Therefore, we suggest that researchers should use accruals quality in valuing quality of accounting information. 본 연구의 목적은 발생액의 질(accruals quality)이 회계정보의 질을 평가하는 측정치(proxy)로 적정한지를 검증하는 것이다. 즉 발생액의 질이 자본시장에서 어떻게 평가 받는지를 분석함으로써, 정보유용성이 있는지를 살펴보는 것이다. 전통적인 측정치인 재량적발생액이 사적 정보의 전달과 이익조정의 수단이라는 양면성을 가지고 있기 때문에, 재량적발생액의 크기만으로 회계정보의 품질을 평가하는 것은 논란의 여지가 있다. Dechow and Dichev(2002)는 재량적발생액이라도 실제로 현금으로 실현되는지 여부에 따라 회계정보의 질을 평가함으로써, 재량적발생액이 갖는 측정 오차를 극복하고자 하였다. 양질의 회계정보는 이익 공시 시점에서 높은 예측 가능성(predictability)과 정확성(precision)으로 주가 반응은 클 것이며, 회계정보 해석의 이질성(heterogeneity)을 완화시켜 거래량 반응은 작을 것이다. 따라서 발생액의 질에 따라 회계이익이 주가수익률에 미치는 영향과 주가 변동이 주식 거래량에 미치는 영향이 어떻게 달라지는지를 살펴보았다. 또한 회계정보의 질에 대한 전통적인 측정치인 재량적발생액과 발생액의 질에 대해 주가 반응과 거래량 반응을 비교함으로써, 회계정보의 질을 평가하는 데 있어 어떤 측정치가 시장에서 더 유효한지를 검증하였다. 실증 분석 결과는 다음과 같다. 첫째, 같은 비기대이익 수준이라 하더라도 발생액의 질이 높은 기업은 주가 반응이 더 크게 나타났다. 둘째, 주가 변동의 정도가 같더라도 발생액의 질이 높은 기업은 거래량 반응이 더 작다는 사실을 확인하였다. 셋째, 재량적발생액보다 발생액의 질로 평가한 양질의 회계정보에서 주가 반응은 더 크고 거래량 반응은 더 작다는 사실을 관찰하였다. 이는 발생액의 질은 자본시장에서 회계정보의 질을 평가하는 유효한 측정치로 인정 받고 있으며, 재량적발생액보다 더 의미 있는 측정치로 평가 받고 있음을 의미한다. 따라서 향후 자본시장 연구에서 회계정보의 질을 평가할 때는 재량적발생액 뿐 아니라, 발생액의 질을 적극적으로 도입하는 것이 필요하다고 제안한다.

호텔 서비스 品質管理에 關한 硏究 : 品質機能展開(QFD)기법을 중심으로

이선희,송대근 문화관광연구학회 2001 문화관광연구 Vol.3 No.3

The purpose of this study is to help people to understand better about the hotel service quality through researching systematically on the service quality of hotel industry. QFD method, mainly used in manufacturing, is applied to the service industry to improve the service quality of the hotel. This study tries to present the QFD(Quality Function Deployment), part of TQM(Total Quality Management), which is really needed to evaluate service quality from the viewpoint of guests and staffs and also to achieve high level of service quality. The result of this study is that there is a difference between the importance of the service factors from guest side and the importance of the service factors from staff side, and there are lots of differences between service quality that hotel staffs provide and the service quality that guests perceive as a result of the analysis towards the guest and hotel staff regarding the general environments. This study tries to present a little contribution for inducing tourists in the competitive international society through developing hotel service QFD model which is the high level of management method for improving service quality from the guest-oriented point of view.

Ensuring the Quality of Higher Education in Ukraine

Olha Oseredchuk,Mykola Mykhailichenko,Nataliia Rokosovyk,Olha Komar,Valentyna Bielikova,Oleh Plakhotnik,Oleksandr Kuchai International Journal of Computer ScienceNetwork S 2023 International journal of computer science and netw Vol.23 No.11

The National Agency for Quality Assurance in Higher Education plays a crucial role in education in Ukraine, as an independent entity creates and ensures quality standards of higher education, which allow to properly implement the educational policy of the state, develop the economy and society as a whole.The purpose of the article: to reveal the crucial role of the National Agency for Quality Assurance in Higher Education to create quality management of higher education institutions, to show its mechanism as an independent entity that creates and ensures quality standards of higher education. and society as a whole. The mission of the National Agency for Quality Assurance in Higher Education is to become a catalyst for positive changes in higher education and the formation of a culture of its quality. The strategic goals of the National Agency are implemented in three main areas: the quality of educational services, recognition of the quality of scientific results, ensuring the systemic impact of the National Agency. The National Agency for Quality Assurance in Higher Education exercises various powers, which can be divided into: regulatory, analytical, accreditation, control, communication.The effectiveness of the work of the National Agency for Quality Assurance in Higher Education for 2020 has been proved. The results of a survey conducted by 183 higher education institutions of Ukraine conducted by the National Agency for Quality Assurance in Higher Education are shown. Emphasis was placed on the development of "Recommendations of the National Agency for Quality Assurance in Higher Education regarding the introduction of an internal quality assurance system." The international activity and international recognition of the National Agency for Quality Assurance in Higher Education are shown.

의과대학 학생의 수면과 삶의 질

류석환(Seuk Hwan Ryu) 대한생물치료정신의학회 2009 생물치료정신의학 Vol.15 No.1

Objectives:The objective of this study was to examine the relationship between Sleep quality and Quality of life in medical college students. Methods:The participants of this study was 89 medical college students. They completed the Pittsburgh Sleep Quality Index, Epworth sleepiness scale, Stanford Sleepiness Scale, Quality of life scale. Results:Among respondents, 65.2% was male, 10 persons were smoker, total sleep time was 6 hour 30 minutes. There was statistically significant difference in daytime dysfunction between men and women in Pittsburgh Sleep quality index, and in factor Subjective Sleep Quality and factor Sleep Disturbance between normal BMI and obese BMI. Competence, psychological well-being, and stability factor in quality of life is significantly correlated with sleep disturbance factor in sleep quality, and physical well-being in quality of life is correlated with subjective sleep quality and sleep latency. School achievement was not significantly correlated with sleep quality. Conclusion:Poor sleeper experience poor quality of life than the other, especially psychological well-being, physical well-being, activity in quality of life. Therefore the authority must initiate the program that makes the medical college students take good nights.