동영상 기반의 감성콘텐츠 제작을 위한 감성캐릭터의 개발

안성혜 한국기초조형학회 2016 기초조형학연구 Vol.17 No.6

Today, users want to have interactive communication in digital-based environment. Thus, it is necessary to develop user-oriented tools to express emotion. The purpose of this paper is to develop an emotional character that can express individualized emotion diversely in real time. Based on it, it aims to suggest the direction to produce video-clip based emotional contents. For this, first, it aimed to establish the emotion classification system focusing on facial expression and hand movement by classifying diverse non-verbal emotional expressions in each type. In the results, total six types of change in basic emotion were drawn such as 'Normal', 'Afraid', 'Happy', 'Angry', 'Sad', and 'Surprise'. Next, in order to express diverse emotions of the emotional character with facial expression and gesture, the six central emotions were modularized by segmentalizing them into 22 emotions, which was used as graphic resource. By developing the animation production tool to diversely express individualized emotion of the emotional character, it became easy to have emotional communication. The way to express emotion suggested by this paper is realized as animations expressing diverse emotions changing from the expressionless face of the emotional character, and it can be expressed through a user-friendly method that selects or combines gestures and facial expressions segmentalized into 22 emotions. In order to express more complex, delicate and individualized emotion, it was programmed to express diverse emotions in real time by controlling the parameter value in the suggested basic emotion value. 오늘날 디지털 기반 환경 속의 사용자들은 상호작용이 가능한 커뮤니케이션을 원하게 되면서, 사용자 중심의 감정표현 도구를 개발할 필요성이 대두되었다. 본 논문은 디지털 환경에서 개인화된 감정을 다양하게 실시간으로 표현할 수 있는 감성캐릭터를 개발하고자 하는 목적으로 연구되었으며, 이를 바탕으로 동영상 기반 감성콘텐츠 제작의 방향성을 제안하고자 한다. 이를 위해서 먼저, 다양한 비언어적 감정표현들을 유형별로 분류하여 얼굴표정과 손동작을 중심으로 감정분류 체계를 갖추고자 하였으며, 그 결과 ‘기본상태’를 기준으로 ‘두려움’, ‘행복’, ‘화남’, ‘슬픔’, ‘놀람’ 등 6가지 기본감정의 변화 양상을 도출하였다. 다음으로 감성캐릭터의 다양한 감정을 얼굴표정과 제스처로 표현하기 위해서 6가지 중심 감정을 다시 22가지 감정으로 세분화하여 모듈화하고, 이를 그래픽 리소스로 제작하였다. 이를 바탕으로 감성캐릭터의 개인화된 감정을 다양하게 표현할 수 있는 애니메이션 제작 툴을 개발함으로써 감성커뮤니케이션이 용이하도록 하였다. 본 논문에서 제안하는 감정표현 방법은 감성캐릭터의 무표정 상태에서 변화되는 다양한 감정표현 애니메이션으로 구현되며, 22가지 감정의 세분화된 얼굴표정과 제스처들을 각각 선택하거나 조합하는 사용자 친화적인 방법으로 표현할 수 있다. 좀 더 복잡하고 미묘한 개인화된 감정을 표현하기 위해서는 제시된 기본 감정값에서 조절변수의 수치를 조절함으로써 실시간으로 다양한 감정을 표현할 수 있도록 프로그래밍 하였다.

인간의 긍정적인 심리 변화과정에서 동작을 통한 감정표현의 하부 구조인 감정 표출의 의미에 대한 고찰: 융의 적극적 상상의 관점에서

박선영 한국예술교육학회 2018 예술교육연구 Vol.16 No.4

The purpose of this study was to re-understand the value of emotional expressions in body movements by examining the physical emotional expressions in the process of promoting human psychological change from the viewpoint of Jung's active imagination and Aristotle's catharsis. The study on emotional expression and emotional intelligence through dance movements that have been conducted until recently (Na Jung-sun, 2011; Park Eun-kyung, 2010; Park Jin-sun, 2018; Seo Jin-hee, 2013; Lee Ji-hyun, 2008; Jang Hye-ji, 2011; Jo Eun-ji, 2017; Choi Eun-hee, 2002) is mostly about emotional expressions. The researcher thought that it was desirable to understand the process in depth in order to promote the expression of emotions, and to examine the meaning of emotional expr ession, which is the leading step in emotional expression and perception, which is revealed in the process of active imagination by psychologist Jung. To do this, we examined the correlation between body and emotional expression, and then we saw how emotional expressions were explained from Jung’s and Aristotle’s perspectives, and how emotional expressions could help us make healthy psychological changes. Jung's active imagination and Aristotle's Catharsis concept described emotional expression in two ways or dimensions. In active imagination, it is said to cause emotional expressions to occur and to participate and act consciously in their expressions. In catharsis, it is called removing and purifying emotional tensions. This can be said to be the expression and consciousness of emotion. Recently, Western mindfulness-based psychotherapy seems to focus more on finding meaning by staying in the emotion rather than removing or revealing emotions. However, considering the emotional expression culture of Koreans, especially those who are experiencing difficulties in their changes due to emotional oppression and rational thinking in modern society, the expression of emotions is an important factor in the process of psychological growth. Expression of emotions through the body will help consciously conscious of their unconsciousness and provide opportunities for people with difficult language expressions to explore the subject of life. It will also be used as a ritual to conscious our unconsciousness through the combination of various art media. Although the expression of emotions may be said to require appropriate structures and environments, the expression of emo박선영235 tions, especially through body movements, may have a new meaning as a way of intervention to move in a positive direction in the process of human change. 본 연구는 인간의 심리적 변화를 촉진하는 과정에서의 신체적 감정 표출을 융(Carl G. Jung)의 적극적 상상과 아리스토텔레스의 카타르시스라는 관점에서 살펴봄으로써 몸동작으로 이루어지는 감정 표출의 가치를 새롭게 이해하는 것이다. 최근까지 진행된 무용 동작을 통한 정서표현과 정서지능에 관한 연구(나정선, 2011; 박은경, 2010; 박진선, 2018; 서진희, 2013; 이지현, 2008; 장혜지, 2011; 조은지, 2017; 최은희, 2002) 는 대부분 감정표현의 증진 및 그 효과에 대해 다루고 있다. 연구자는 감정의 표현을 증진시키기 위해서는 그과정을 심층적으로 이해하는 것이 바람직하다고 생각하였으며 이를 위해 심리학자 융이 말하는 적극적 상상의과정에서 드러나는 감정표현의 두 가지 차원인 감정 표출과 인식에서 선행단계인 감정표출이 갖고 있는 의미를 살펴보고자 하였다. 이를 위해 몸과 감정 표현의 상관관계를 살펴본 후 융과 아리스토텔레스의 관점에서 감정 표현이 어떻게 설명되는지, 그리고 감정의 표출이 인간의 건강한 심리적 변화를 위해 어떤 도움을 줄 수있는지 알아보았다. 융의 적극적 상상과 아리스토텔레스의 카타르시스 개념은 감정 표현을 두 가지 방식 혹은차원으로 묘사하였다. 적극적 상상에서는 감정적 표현을 일어나게 하기와 그 표현에 대한 의식적 참여와 행동하기라고 했으며, 카타르시스에서는 감정의 긴장을 제거하기와 정화하기라고 한다. 이는 감정의 표출과 의식하기라고 할 수 있다. 최근 서양의 마음챙김 기반의 심리치료에서는 감정을 제거하거나 털어놓기보다는 그 정서에 머무르며 의미를 찾는 것에 더 많은 초점을 두고 있는 것으로 보인다. 그러나 현대사회에서 감정적 억압과이성적 사고로 자신의 변화에 어려움을 겪고 있는 사람들에게, 특히 한국인의 감정표현 문화를 고려해보면 감정의 표출은 심리 성장의 과정으로 중요한 요소라고 할 수 있다. 몸을 통한 감정 표출은 자신의 무의식을 의식화하도록 도와주며, 언어적 표현이 어려운 사람들에게 삶의 주제를 탐색할 수 있는 기회를 제공할 수 있을 것이다. 또한 다양한 예술 매체와의 결합을 통해서도 우리의 무의식을 의식화하는 돋움대로 사용될 수 있을 것이다. 비록 감정의 표출이 적절한 구조와 환경이 필요하다고는 말할 수 있으나, 인간의 변화 과정에서 긍정적인방향으로 나아가기 위한 개입의 방법으로 감정의 표출, 특히 몸동작을 통한 감정의 표출이 새로운 의미를 가질 수 있을 것이다.

Multi-Dimensional Emotional Engine with Personality Using Intelligent Service Robot for Children

Ho Seok Ahn,Young Min Baek,Jin Hee Na,Jin Young Choi 제어로봇시스템학회 2008 제어로봇시스템학회 국제학술대회 논문집 Vol.2008 No.10

This paper introduces a multi-dimensional emotional engine which is influenced by personality of robot. It is a novel approach to design an emotional model by comparison with conventional emotional model which used three-dimensional emotional space. It calculates most emotional elements and memorizes them for the next step of calculation of emotion. This means that robot does not respond to external stimuli directly. We have designed a personality based emotional model. It consists of five elements; reactive dynamics, internal dynamics, emotional dynamics, behavior dynamics, and personality. Personality is the most important element for making different emotions and behaviors of various kinds of robots. It is related to most calculations in the emotional model. If personality is changed, the emotional model makes different emotions and behaviors, although external stimuli and internal dynamics remain unchanged. We have used the intelligent service robot ‘Robi Q’which is used for children. We have tested the performance of the proposed emotional engine.

Emotional Labour of Caring for Hematopoietic Stem Cell Transplantation Patients: Iranian Nurses’ Experiences

Vahid Zamanzadeh,Leila Valizadeh,Leila Sayadi,Fariba Taleghani,Fuchsia Howard,Alireza Jeddian 한국간호과학회 2013 Asian Nursing Research Vol.7 No.2

Purpose: The purpose of this study was to describe the emotional labour experienced by nurses who care for hematopoietic stem cell transplantation (HSCT) patients in Iran. Methods: Eighteen nurses participated in semi-structured interviews. The interviews were analyzed using qualitative content analysis methods. Results: Three main categories described the emotional labour involved, namely, emotional intimacy, feeling overwhelmed with the sadness and suffering, and changing self. Nurses had compassion for their patients, contributing to a close nurse-patient relationship. The nurses’ emotional labour resulted in their feeling overwhelmed with sadness and suffering. Five subcategories described this emotional toll: (a) witnessing suffering, (b) struggling mentally, (c) hurting emotionally, (d) feeling drained of energy, and (e) escaping grief. Dealing with death and dying on an ongoing basis promoted the nurses’ changing self. Conclusion: Iranian nurses who care for HSCT patients experience a range of positive and negative emotions. Establishing appropriate support systems for nurses might help mediate the negative aspects of emotional labour. thereby improving nursing work life and ultimately the quality of patient care. Purpose: The purpose of this study was to describe the emotional labour experienced by nurses who care for hematopoietic stem cell transplantation (HSCT) patients in Iran. Methods: Eighteen nurses participated in semi-structured interviews. The interviews were analyzed using qualitative content analysis methods. Results: Three main categories described the emotional labour involved, namely, emotional intimacy, feeling overwhelmed with the sadness and suffering, and changing self. Nurses had compassion for their patients, contributing to a close nurse-patient relationship. The nurses’ emotional labour resulted in their feeling overwhelmed with sadness and suffering. Five subcategories described this emotional toll: (a) witnessing suffering, (b) struggling mentally, (c) hurting emotionally, (d) feeling drained of energy, and (e) escaping grief. Dealing with death and dying on an ongoing basis promoted the nurses’ changing self. Conclusion: Iranian nurses who care for HSCT patients experience a range of positive and negative emotions. Establishing appropriate support systems for nurses might help mediate the negative aspects of emotional labour. thereby improving nursing work life and ultimately the quality of patient care.

문화기반시설 서비스 인력의 감정노동과 소진

한지희(Han, Ji Hee),우사랑(Woo, Sa Rang),한주희(Hahn, Ju Hee) 한국서비스경영학회 2015 서비스경영학회지 Vol.16 No.3

As the service employees grow in number in accordance with the rapidly growing cultural and arts industry, emotional labor becomes a more and more prevalent component of culture and arts service section. Since the concept of emotional labor was first introduced by Hochschild(1983), there have been many researches that investigated the mediator and the moderator of emotional labor and burnout. This study is aimed to examine the moderated effects of emotional intelligence(self-emotional appraisal, other"s emotional appraisal, regulation of emotion, use of emotion) in relationship of emotional labor(surface acting, deep acting) and burn-out(exhaustion, depersonalization) which service employee in the cultural facilities. In order to conduct the research, The survey period took place from 1 July to 10 July 2015, 206 questionaries were distributed to service employees in cultural facilities in Seoul, 203 questionaries were completed and used. Their search findings were summarized as follows. First, the surface acting was positively related to cultural facilities service employee"s burnout(exhaustion and depersonalization). Contrastively, the deep acting wasn"t related to burnout. In addition, employment type was proven to effects burnout. Second, cultural facilities service employee"s self-emotional appraisal and other"s emotional appraisal were related to emotional labor and burnout. However, regulation of emotion and use of emotion were not related to emotional labor and burnout. Third, cultural facilities service employees who play surface acting causes more burnout, lower self-emotional appraisal and other"s emotional. Meanwhile, Cultural facilities service employees who play deep acting induces lower burnout, more self-emotional appraisal and other"s emotional.

한국어 감정동사 연쇄 구문에 대한 연구

조경순 민족어문학회 2024 어문논집 Vol.- No.101

감정 경험주의 다양한 감정 상태를 드러내기 위해 한 문장에 감정동사가 연쇄되어 쓰이는 경우가 나타난다. 본 연구에서는 의미 관계에 있는 감정동사들이 연속적으로 나타나는 감정동사 연쇄 구문에 주목하고 공기 명사와 구문 유사성을 바탕으로 논의를 진행한다. 감정동사는 감정 주체와 감정 자극체가 필수 논항으로 나타나는 동사로서, 문장에서 경험주, 감정 대상, 감정 자극 요인 등 감정 표현과 관련된 여러 요소들이 문장에 구조적으로 배치되며 일정한 구문을 이룬다. 본 연구에서는 감정동사 연쇄 구문의 구성과 감정 관련 요인의 구조적 배치 및 어휘적 요소가 밀접한 관련을 맺고 있음을 밝혔으며, 감정동사 구문 구조를 공유하고 있는 감정동사의 연쇄가 그렇지 않은 경우보다 좀 더 자연스럽고 더 많이 나오는 경향이 있음을 살폈다. 그리고 감정동사는 감정 표현 또는 상황과 관련한 여러 명사들이 문장에 나타날 수 있으나 말뭉치를 살펴보면 특정 감정동사와 주로 공기하는 명사를 찾을 수 있었다. 즉, 동일한 어휘장에 있는 감정동사들이 연쇄될 때 감정동사들의 중첩된 공기 명사가 많을수록 연쇄가 자연스러운 점을 볼 수 있었다. In this study, we investigate the occurrence of multiple emotion verbs in a sentence in emotional expressive phrases by extracting corpus examples. Emotional empiricism in emotional expressive phrases Emotional verbs are often chained together in a sentence to express various emotional states. In this study, we focus on emotional verb chaining phrases in which emotional verbs that are semantically related appear in succession, and discuss them based on their syntactic similarity to sharing nouns. An emotional verb is a verb in which an emotional subject and an emotional stimulus appear as essential arguments, and various elements related to the expression of emotion, such as an experiencer, an emotional object, and an emotional stimulus, are structurally arranged in a sentence to form a certain syntax. The structural arrangement of emotion-related factors and lexical elements are closely related to the construction of emotion verb chains. In addition, chains of emotional verbs that share a sentence structure are more natural and occur more frequently than those that do not. And the more each verb shares an noun, the more the sentence is chained. Emotional verbs can appear in sentences with multiple nouns related to the emotional expression or situation, but by looking at the corpus, you can find the nouns that most often co-occur with a particular emotional verb. When emotion verbs in the same lexicon are chained, the more nouns they share, the more natural the chaining is.

Effects of Emotional Regulation Processes on Adaptive Selling Behavior and Sales Performance

김준환,이성호,신동우,송지희 한국마케팅학회 2014 ASIA MARKETING JOURNAL Vol.16 No.1

While the role of emotional antecedents of effective selling behavior would be important, the issue has not been fully addressed in the sales literature. To fill this gap, we conceptualize and empirically examine the relationships among salesperson’s emotional regulation processes such as emotional intelligence (EI) and emotional labor (EL), effective selling behavior, and sales performance on the basis of educational, occupational, social psychology literature and marketing literature (e.g., Henning-Thurau, Groth, Paul, and Gremler 2006; Kidwell et al. 2011; Liu et al. 2008; Mayer, Salovey, and Caruso 2008). First, salesperson’s EI is defined as his or her capability that enables correct perceptions about emotional situations in sales interactions. The EI is expected to work as psychological resources for different types of EL (i.e., deep acting and surface acting) to be performed by salesperson as emotional expression strategies (e.g., Lie et al. 2008). It is, then, expected that the features of EL selected by the salesperson would lead to different levels of adaptive selling behavior (ASB) and thereby sales performance (Monaghan 2006). Further, given that salesperson’s customer orientation (CO) is found to be an important correlate of ASB (Franke and Park 2006), it is expected that CO would moderate the relationship between EL and ASB (Rozell, Pettijohn, and Parker 2004). Hence, this research attempts to shed additional light on emotionally-driven (EL) as well as cognitively-driven (CO) antecedents of ASB (Frank and Park 2006). The findings of the survey research, done with 336 salespersons in insurance and financial companies, are summarized as follows. First, salespersons with a high level of EI are found to use both deep acting (regulating the emotions themselves) and surface acting (controlling only emotional expressions) in a versatile way, when implementing EL. Second, the more the salesperson performs deep acting, the more he or she shows ASB. It is, then, important for salespersons to use deep acting more frequently in the EL process in order to enhance the quality of interacting with customers through ASB. On the other hand, the salesperson's surface acting did not have a significant relationship with ASB. Moreover, CO was found to moderate the relationship between the salesperson’s deep acting and ASB. That is, the context of high CO culture and individual salesperson’s deep acting would synergistically make the selling efforts adaptive to customer preferences. Conceptualizing and empirically verifying the antecedent roles of important emotional constructs such as EI and EL in salesperson’s effective selling behavior (ASB) and sales performance is a major theoretical contribution in the sales literature. Managerially, this research provides a deeper understanding on the nature of tasks performed by salespersons in service industries and a few guidelines for managing the sales force. First, sales organizations had better consciously assess EI capacity in the selection and nurturing processes of salespersons, given that EI can efficiently drive EL and the resulting effective selling behavior and performance. Further, the concept of EL could provide a framework to understand the salespersons’ emotional experiences in depth. Especially, sales organizations may well think over how to develop deep acting capabilities of their sales representatives. In this direction, the training on deep acting strategies would be an essential task for improving effective selling behavior and performance of salespersons. This kind of training had better incorporate the perspectives of customers such that many customers can actually discern whether salespersons are doing either surface acting or deep acting. Finally, based on the synergistic effects of deep acting and CO culture, how to build and sustain CO is always an ever-important task in sales organizations. While the prior sales literature has emphasized the pro...

정서적 문식성 중심의 시 감상교육 연구

김민지 ( Minji¸ Kim ) 서울대학교 국어교육과 2021 선청어문 Vol.48 No.-

This Study introduces ‘Emotional Literacy’ as a concept to explain the learner’s emotional response to poetry, based on the belief that poetry appreciation education should pay attention to the learner’s emotional response process, and aims to project poetry appreciation education for developing emotional literacy. The act of appreciating poetry is not only an act toward the other implied in the poem but also toward the inside of the self. Thus, the learners as the reader can figure out in depth the emotion of the text through experiencing the other’s and their own emotions, and understanding how that experiences are related with subject’s perception and way of life. This way of poem reading is made possible through the process of constant communication between the other and the learners, and the emotions provoked in the appreciation process can be internalized in learners through self-reflection on their own reaction. Therefore, This study conceptualizes the ‘Emotional Literacy’ as learner’s ability to perceive, understand, express, and self-reflect about the emotion in the process of poetry appreciation, and aims to design the poetry appreciation education by analyzing the types and problems of the real learner’s practice of emotional literacy. In order to examine the types of emotional literacy of the learners, this study selected the modern poetry texts according to the criteria for activating the emotional response. After that, based on the theory of the appreciation of works of art, presented principle as ‘Perception of expressed emotions in the text’, ‘Communication for understanding emotions subjectively’, and ‘Self-reflection of emotional response for expressing emotions’. This study assumed these categories as having a circular and complementary nature rather than a linear process or stages. Based on this, this study categorized the real practicing aspects by analysing the learners’ reports. The aspects of learners’ emotional literacy practicing were categorized as follows by data analysis. First, ‘Understanding informations of the text and Perceiving of expressed emotions in the text’ was presented as capturing emotions through discovery of emotional marks, suggesting emotional situations through text citations, and inferring emotions through context reconstitution. Second, as the result of categorizing by similarity of experiences that learners use as a communication mechanism to build a communicative relationship between themselves and others, ‘Communication between self-other and Subjectivization of emotions’ was presented as empathic understanding of emotions through recollecting similar experiences, relative understanding of emotions through referring adjacent experiences, and concretization of own emotions through comparing with others. Third, ‘Self-reflecting of emotional response and expression of emotions’ was divided into two aspects according to the learner’s reflection process on self-expression, it was found to recognize the effect of other’s emotional expression and to reconstruct emotional expression through reflective comparison. This study explored the possibility of education about emotional response by assuming the emotional literacy as learners’ appreciation ability that can be confirmed and extended in the process of poetry appreciation. The significance of this study is that it can form a communicative self, secure active attitude of learner as the emotional subject, deepen the learners‘ appreciation and enhance their ability to express emotions, by designing concrete educational methods through analyzing the aspects of actual learners.

특급호텔 종사원의 감성지능이 감정노동과 직무스트레스에 미치는 영향

조수현,김미성 한국호텔관광학회 2017 호텔관광연구 Vol.19 No.1

The principal objective of this study is to examine on the effects of emotional intelligence on emotional labor and job stress of the hotel employees. Moreover, this study was to provide fundamental and practical data for hotel industry. In this study, 3 hypotheses based on literature reviews were employed. A questionnaire was also developed based on previous studies. A convenience sample of 250 hotel employees was surveyed and a total of 228 usable questionnaires were analyzed. Then the data and hypotheses were examined using multiple regression analysis using SPSS18.0. Firstly, emotional intelligence was divided into 'self-emotional appraisal', 'other's emotional appraisal', 'regulation of emotion' and 'use of emotion' according to the literature review. Analysis showed that just 3 dimensions ('self-emotional appraisal', 'other's emotional appraisal', 'regulation of emotion' and 'use of emotion') have effect on frequency of emotional display. And 'self-emotional appraisal' and 'regulation of emotion' have positive effects on emotional dissonance. Secondly, 'self-emotional appraisal' and 'regulation of emotion' have positive effects on role conflict. And regulation of emotion has positive effects on role overload. Thirdly, emotional dissonance has positive effects on role conflict. And frequency of emotional display, emotional dissonance have positive effects on role overload. Continuous and systematic training program which build up team work should be conducted to administer 'emotional intelligence'.

감정노동이 감성역량과 조직유효성에 미치는 구조적 영향 분석

윤지혜,정동섭 경성대학교 산업개발연구소 2025 산업혁신연구 Vol.41 No.2

본 연구는 의료조직에서 감정노동이 감성역량과 조직유효성에 미치는 영향을 분석하였다. 감정노동은 감정부조화와 감정노력으로 구분하고, 감성역량은 자기감성과 타인감성이해능력으로 구성하였다. 부산·울산·경남 지역 의료기관 종사자 160명을 대상으로 설문조사를 실시하고 SPSS 23.0으로 분석하였다. 분석 결과, 감정부조화는 직무만족과 조직충성에 부정적 영향을 미쳤고, 감성역량은 이 영향을 완화하였다. 감정노력은 직무만족과 조직충성에 긍정적 영향을 미쳤다. 특히 타인감성이해능력은 조직충성을 높이는 주요 매개변인으로 나타났다. 감성역량은 직무만족에 긍정적 영향을 주었으며, 직무만족은 조직충성에 강한 영향을 미쳤다. 이 연구는 감정노동과 감성역량 간 관계를 조직충성을 포함해 확장적으로 분석하였다. 감성역량을 매개변수로 설정함으로써 이론적 기반을 넓히는 데 기여하였다. This study examines the impact of emotional labor on emotional competence and organizational effectiveness in healthcare organizations. Emotional labor was categorized into emotional dissonance and emotional effort, while emotional competence included self-emotional awareness and understanding others’ emotions. Data were collected from 160 healthcare workers in the Busan, Ulsan, and Gyeongnam regions through a survey and analyzed using SPSS 23.0. The results showed that emotional dissonance negatively affected job satisfaction and organizational commitment. However, emotional competence mitigated these negative effects. Emotional effort had a positive influence on both job satisfaction and organizational commitment. Notably, the ability to understand others’ emotions served as a key mediating factor in enhancing organizational commitment. Emotional competence also positively influenced job satisfaction, which in turn had a strong positive effect on organizational commitment. This study empirically identified the structural relationships between emotional labor, emotional competence, and organizational effectiveness. It highlights the buffering and mediating roles of emotional competence. These findings suggest that developing emotional competence can be an effective strategy to improve organizational performance in healthcare settings.