클라우드 컴퓨팅 시장 확산을 위한 공급자 관점의 선결요인

박수경,조지연,이봉규 한국IT서비스학회 2015 한국IT서비스학회지 Vol.14 No.3

The concept of Cloud computing has been introduced in the IT field over 10 years and industry has been expanding constantly. However, compare to the maturity of global market, Korea cloud computing industry is only in the early stage. Even the Korea has advantages in technology infrastructure; the pace of Korea cloud computing market growth is taking a serious downturn. Under these circumstances, it is needed to be discussing that strategy for expanding the cloud computing market size and for sustaining global competitiveness of local companies. Previous studies on plans for Korea cloud computing market has been conducted since 2009 and most of them are tend to examined in demand perspective. Thus, this study aims at identifying the priority of business challenges for making better performance in the market with service provider aspects. To analyze the important factors in the providing cloud computing service, ANP methodology was applied in this study. The network model including five clusters, security, stability, performance, consumer, and institution, was defined through literature review and expert survey was conducted to collect data. As a result of ANP analysis, ‘Securing service reliability’ was analyzed as the most important factor and followed by ‘Preparing the range of legal liability’, ‘Preventing personal information leakage’ and ‘Preventing confidential information data leakage.’ The priority of result indicates that service provider needs to focus on to make the secured service environment. This study has significance on analyzing the priority of business challenges in the service provider perspective. This study will provide useful guidelines to for establishing strategies in cloud computing market.

터치포인트를 기반으로 한 시스템 여정 맵

유재연,반영환 디자인융복합학회(구.한국인포디자인학회) 2015 디자인융복합연구 Vol.14 No.2

The perspectives of customers and providers as for the services have the same objective; however, perspectives and objective are distinctly different. But the existing methodologies have mostly pondered only based on the customer-centric perspective or separately from the perspective of providers. It would be necessary to take these two perspectives as a whole by combining them into one perspective since they not only have differences but also common points. Therefore, in this study suggested the System Journey Map in terms of internal staff based on the customer’s task in service. System Journey Map is consists of four parts : a customer journey map, thus the performance of internal staff, internal staff satisfaction evaluation, and finally the performance of internal staff assessment of the senior staff. After releasing a service, with customers and internal staff made ​​a point of contact to identify specific behavioral patterns and whether any part of the problem so that this toolkit gives us an expectation to be a useful map, which is the intangible being placed in service, not just visualize and understand for identifying problems. 서비스 안에서 고객과 제공자의 측면은 같은 목표를 가지고 있지만, 관점과 목적은 엄연히 다르다. 하지만 기존에 서비스의 여러 툴킷 및 방법론들은 제공자의 측면과 분리해서 고객 위주의 관점에서만 생각하는 경우가 많다. 이 두 측면은 서로 유기적으로 상호작용을 하고 있기 때문에 분리해서 생각하는 것보다는 하나로 묶어서 전체적으로 생각해 보아야 할 필요성이 있다. 따라서 본 연구는 기존의 고객 여정 맵 관점인 고객의 시간 순서에 따른 태스크를 바탕으로 제공자, 특히 고객과 직접 대면하는 내부 직원 관점에서 서비스를 바라본 시스템 여정 맵(System Journey Map)을 제안하였다. 시스템 여정 맵은 크게 고객의 시간별 상황, 그에 따른 내부 직원의 퍼포먼스, 내부 직원의 만족도 평가, 그리고 마지막으로 내부 직원의 상급자가 직원의 수행도를 평가하는 부분으로 구성되어 있다. 서비스 출시 이후, 고객과 내부 직원과의 접점에서 이루어지고 있는 구체적인 행동 패턴을 파악하고 어떠한 부분에서 문제가 발생했는지 한눈에 볼 수 있도록 하여, 무형의 서비스를 시각화해놓은 것에 그치지 않고 이후 문제점을 파악하는 데까지도 유용하게 쓰이기를 기대한다.

Health-Care Providers' Perspectives towards Childhood Cancer Treatment in Kenya

Njuguna, F,Burgt, RHM van der,Seijffert, A,Musimbi, J,Langat, S,Skiles, J,Sitaresmi, MN,Ven, PM van de,Kaspers, GJL,Mostert, S Asian Pacific Journal of Cancer Prevention 2016 Asian Pacific journal of cancer prevention Vol.17 No.9

Background: This study explored perspectives of health-care providers on childhood cancer treatment in Kenya. Materials and Methods: A self-administered questionnaire was completed by 104 health-care providers in January and February 2013. Results: Seventy six percent of the health-care providers believed cancer to be curable. More doctors than other health-care providers had this positive opinion (p=0.037). The majority of health-care providers (92%) believed that most children with cancer will not be able to finish their treatment due to financial difficulties. They considered that prosperous highly-educated parents adhere better with treatment (88%) and that doctors adhere better with treatment for prosperous highly-educated parents (79%). According to 74% of health-care providers, quality of care is better for prosperous highly-educated parents (74%). Most health-care providers reported giving more explanation (71%), work with greater accuracy (70%) and use less difficult vocabulary (55%) to prosperous more educated families. Only 34% of health-care providers reported they feel more empathy towards patients from prosperous families. Reasons for non-adherence with the protocol according to health-care providers are: family refuses drugs (85%), inadequate supply of drugs at pharmacy (79%), child looks ill (75%), and financial difficulties of parents (69%). Conclusions: Health-care providers' health beliefs and attitudes differ for patients with families having high versus low socio-economic backgrounds.

아이돌보미의 돌봄 서비스 질, 직업정체성, 아동권리인식, 가족다양성 수용도

정유진 한국영유아보육학회 2022 한국영유아보육학 Vol.- No.136

This study aims to explore the care service quality, occupational identity, children’s rights perspectives, and family diversity acceptance among public child care providers. 252 public child care providers based in J province completed the questionnaire. Descriptive statistics and Pearson’s correlations were used. Overall, the levels of care service quality, occupational identity, and family diversity acceptance were high but the level of family diversity acceptance was not. The results of path analysis indicated that occupational identity(β=.257, p<.001) and children’s rights perspectives(β=.350, p<.001) had positive effects on care service quality. In addition, occupational identity had an indirect effect on care service quality mediated by children’s rights perspectives(β=.090, p<.01). Based on these results, a couple of suggestions for the public child care service system were provided. The limitations of the study and the suggestions for the future research were proposed. 본 연구는 아이돌보미가 인식하는 돌봄 서비스 질에 미치는 직업정체성, 아동권리인식, 가족다양성 수용도의 영향을 살펴보는데 그 목적이 있다. 이에 앞서 이들의 전반적인 수준을 살펴보았다. J도에서 활동 중인 아이돌보미 252명을 대상으로 설문조사를 실시하였으며 기술통계 및 상관계수를 산출하고 경로분석을 실시하였다. 아이돌보미들이 인식하는 돌봄 서비스 질, 직업정체성, 아동권리인식의 수준은 높았으나 가족다양성 수용도는 이에 비해 낮은 수준이었다. 경로분석 결과, 직업정체성(β=.257, p<.001)과 아동권리인식(β=.350, p<.001)은 서비스 질에 직접적으로 영향을 미치는 것으로 나타났다. 또한 직업정체성은 아동권리인식을 매개하여 서비스 질에 간접적으로도 영향을 미쳤다(β=.090, p<.01). 이러한 결과를 바탕으로 아이돌봄지원사업에 대한 제안을 제시하고 연구의 한계점에 근거하여 향후 연구 방향을 제안하였다.

논문 : 터치포인트를 기반으로 한 시스템 여정 맵

유재연(주저자) ( Jae Yeon Yoo ),반영환(교신저자) ( Young Hwan Pan ) 디자인융복합학회 2015 디자인융복합연구 Vol.14 No.2

서비스 안에서 고객과 제공자의 측면은 같은 목표를 가지고 있지만, 관점과 목적은 엄연히 다르다. 하지만 기존에 서비스의 여러 툴킷 및 방법론들은 제공자의 측면과 분리해서 고객 위주의 관점에서만 생각하는 경우가 많다. 이 두 측면은 서로 유기적으로 상호작용을 하고 있기 때문에 분리해서 생각하는 것보다는 하나로 묶어서 전체적으로 생각해 보아야 할 필요성이 있다. 따라서 본 연구는 기존의 고객 여정 맵 관점인 고객의 시간 순서에 따른 태스크를 바탕으로 제공자, 특히 고객과 직접 대면하는 내부 직원 관점에서 서비스를 바라본 시스템 여정 맵(System Journey Map)을 제안하였다. 시스템 여정 맵은 크게 고객의 시간별 상황, 그에 따른 내부 직원의 퍼포먼스, 내부 직원의 만족도 평가, 그리고 마지막으로 내부 직원의 상급자가 직원의 수행도를 평가하는 부분으로 구성되어 있다. 서비스 출시 이후, 고객과 내부 직원과의 접점에서 이루어지고 있는 구체적인 행동 패턴을 파악하고 어떠한 부분에서 문제가 발생했는지 한눈에 볼 수 있도록 하여, 무형의 서비스를 시각화해놓은 것에 그치지 않고 이후 문제점을 파악하는 데까지도 유용하게 쓰이기를 기대한다. The perspectives of customers and providers as for the services have the same objective; however, perspectives and objective are distinctly different. But the existing methodologies have mostly pondered only based on the customer-centric perspective or separately from the perspective of providers. It would be necessary to take these two perspectives as a whole by combining them into one perspective since they not only have differences but also common points. Therefore, in this study suggested the System Journey Map in terms of internal staff based on the customer’s task in service. System Journey Map is consists of four parts : a customer journey map, thus the performance of internal staff, internal staff satisfaction evaluation, and finally the performance of internal staff assessment of the senior staff. After releasing a service, with customers and internal staff made a point of contact to identify specific behavioral patterns and whether any part of the problem so that this toolkit gives us an expectation to be a useful map, which is the intangible being placed in service, not just visualize and understand for identifying problems.

승마시설 개발을 위한 소비자 선택기준에 관한 연구

나선주(Na, Seon Joo),문근식(Mun Keun Sik),이상엽(Lee, Sang Youb) 한국부동산학회 2016 不動産學報 Vol.65 No.-

레저스포츠에 대한 관심이 확산되며 승마 레포츠에 대한 수요가 증가함에 따라 본 연구는 승마시설 개발을 위해 개발계획 시 고려되는 소비자의 승마장 선택기준에 대하여 정의하고 시설 이용자와 공급자의 관점에서 중요도를 분석하였다. 소비자의 승마시설 선택기준으로는 4개의 상위기준에 따른 17개의 하위기준이 도출되었으며 전문가 설문에 따른 AHP분석결과, 선택기준의 중요도는 입지에 ‘승마장과의 거리’가 가장 높고 이어‘승마장 코스’, ‘승마장의 규모’, ‘승마장 이용 시 교통수단’, ‘마방 시설’ 등의 순으로 나타났다. 이는 서비스의 공급과 소비관점에 따른 추가분석 결과와도 일관되어 개발계획 시 승마장과의 거리가 가깝고 교통이 편리한 입지를 선택하고 코스의 다양성과 마장의 규모를 크게 개발하는 것이 높은 소비자 집객력을 가질 것으로 기대된다. 본 연구는 이러한 승마장 선택기준과 중요도 도출을 통해 소비자인 이용자 관점과 공급자인 운영자 관점에 있어 공통점과 차이점에 따른 시사점 도출을 통해 향후 승마장 개발 및 운영에서 구성 및 규모와 입지선정에 있어 소비자 요구에 대응하는 객관적인 기초자료로 활용되는 것에 의의가 있다. 1. CONTENTS (1) RESEARCH OBJECTIVES This study intends to define the determinants for customer attraction to the horse-riding facility and analyze the weight factor for determinants from the perspectives of service user and provider. The research findings intends to provide the implication of the location, the size of facility, the management system etc. to the developer of horse-riding facility in the planning stage of development project. (2) RESEARCH METHOD The decision criteria affecting customer attraction have been identified based on prior literature review and expert consultation. And the AHP methodology has been implemented in order to develop the weight for criteria based on the survey by experts consisting of service user and provider, which are the experienced hoarse-riding consumer and facility management personnel. (3) RESEARCH FINDINGS Research finding indicates that the 4 criteria and 17 sub-criteria have been determined as the decision criteria affecting customer attraction. And the weight analysis of criteria found that the distance of facility is the most important criteria followed by the horse-riding course, the size of facility, and the transportation convenience. It is noteworthy that the consumer perspective prefers the system factors of facility, while the management perspective prefers the location factors. 2. RESULTS This study defined the consumer attraction determinants for horse-riding facility and the criteria’s weight. The research finding that the distance and transportation for visiting, and the diversity of the riding course and its size are preferred can be applied to the development project of horse-riding facility in the planning and stage as feasibility study.

Health-Care Providers' and Parents' Perspectives on Complementary Alternative Medicine in Children with Cancer in Indonesia

Susilawati, Dwi,Sitaresmi, Mei,Handayani, Krisna,Ven, Peter van de,Sutaryo, Sutaryo,Kaspers, Gertjan,Mostert, Saskia Asian Pacific Journal of Cancer Prevention 2016 Asian Pacific journal of cancer prevention Vol.17 No.7

Background: Complementary alternative medicine (CAM) use in children with cancer is widespread. Health-care providers (HCP) need to acknowledge and address this need. This study explored and compared perspectives on CAM of HCP and parents of young patients with cancer in Indonesia. Materials and Methods: We conducted a cross-sectional study using semi-structured questionnaires in HCP and parents of childhood cancer patients at an Indonesian academic hospital. Results: A total of 351 respondents participated: 175 HCP (response rate 80%) and 176 parents (response rate 80%). Parents were more likely than HCP to think that chemotherapy can cure cancer (80% compared to 69%, P=0.013). Nearly half of all parents (46%) and HCP (45%) doubted whether CAM can cure cancer. Parents were more likely than HCP to think that CAM can be helpful in childhood cancer treatment (54% compared to 35%, P=0.003). The most recommended CAM by HCP was self-prayer (93%). Reasons for recommending CAM were: hope for improvement of the child's condition (48%), patient wants to stop treatment (42%). Most discouraged CAM by HCP was by old-smart people (70%), the reasons being: lack of evidence for usefulness (77%), lack of CAM knowledge (75%). The proportion thinking that patients were unlikely to raise the CAM topic if they perceived that doctors were skeptical was higher in parents than in HCP (52% versus 1%) (P<0.001). Most HCP (71%) and parents (77%) acknowledged that their knowledge about safety and efficacy of CAM was inadequate (P=ns). The proportion that wanted to learn or read more about CAM was higher among parents than HCP (48% compared to 31%, P=0.002). Conclusions: HCP and parents have different perspectives on CAM use in children with cancer. HCP should enhance their CAM knowledge and encourage open communication about CAM with parents. If doctors' skepticism is perceived, parents are unlikely to raise CAM as a topic.

화주기업과 물류기업의 물류계약 인식차이에 관한 연구

김진수(Jin-Su Kim),송상화(Sang-Hwa Song) 한국통상정보학회 2012 통상정보연구 Vol.14 No.3

글로벌 경쟁에서 화주기업은 자사의 물류 관련 투자를 줄이고, 핵심역량 집중을 통하여 고객 서비스 향상은 물론 자사 경쟁력을 높이기 수 있는 기대를 하게 되고, 물류기업은 화주기업의 만족과 성과 향상을 위하여 차별화된 물류 서비스 제공을 하기 위해 물류아웃소싱을 하여 물류서비스를 개선하려는 기업들이 점점 증가하고 있다. 하지만 거래의 불확실과 변화를 대비하기 위한 물류계약에 대한 불공평한 인식이 존재하고 있다. 따라서 본 연구는 연구자의 선행연구에서 도출된 물류성과에 영향을 미치는 물류계약 조항에 대해 물류기업과 화주기업을 대상으로 동일한 설문을 구성하여 현재 물류계약서에 반영되고 있는 수준과 향후 반영되어지길 원하는 수준을 조사하였다. 두 개의 집단의 차이를 확인하기 위해 가설을 세우고, t-test와 IPA (Importance-Performance Analysis)를 실시하였으며, 연구결과 첫째, 현재수준의 물류계약서에 대하여 물류기업과 화주기업 간에는 인식의 차이가 확연하게 나타났으며, 둘째, 향후 물류계약서 요구수준 역시 물류 기업과 화주기업 간의 인식차이가 있음이 밝혀졌다. 그리고 물류기업의 현재수준과 요구수준 및 화주기업의 현재수준과 요구수준에 있어서도 차이를 보였으며, 본 연구의 결과는 물류기업과 화주기업의 물류계약서 조항의 인식에 대한 차이를 명확하게 제시하고 당사자 간 물류성과 향상을 위한 유용한 정보가 될 것이라고 사료된다. Global competition has resulted in companies’ expectations to heighten competitiveness and enhance customer service through ownership companies’ reduced investment on logistics costs, in turn focusing on the development of core competence, in addition to logistics companies’ increased tendencies to satisfy customers’ needs and requirements through logistics outsourcing. However, a partial perspective of the logistics contract exists due to its flexible characteristic in order to act accordingly in times of sudden changes and uncertainty. Therefore, this study is designed to test through a survey the standard of desired format of logistics contract in comparison to the currently existing format based on the results of researcher’s previous study on the specific clauses in the logistics contract and its effect on the logistics outcome. A hypothesis has been designed to test the differences of perspective between two test groups, and a t-test &IPA (Importance-Performance Analysis) was performed. As a result, firstly, there was a significant difference of perspective between the ownership companies and logistics companies when dealing with the logistics contract; secondly, a significant difference of perspective was also expressed between the two groups on how to guide and re-direct the present standard of logistics contract. In addition, the two groups also showed a difference of expectations between the current and future service standard. Therefore, this study is designed to specify the difference of perspective and expectations between the ownership companies and the logistics companies in order to provide a gateway for the two groups in order to further develop and enhance the field of logistics.

Determinants of Adoption of Mobile Cloud Computing Services: A Principal-Agent Perspective

Seung Hyun Kim,Jeong Woong Sohn,Jin Ki Kim 한국경영정보학회 2012 한국경영정보학회 학술대회논문집 Vol.2012 No.1

소아청소년암 대상 심리사회 서비스 제공 현황: 병원 및 지역사회 복지 서비스 제공자의 관점

김민아 ( Kim Min Ah ),최권호 ( Choi Kwonho ),유정원 ( You Jung-won ) 한국보건사회연구원 2021 保健社會硏究 Vol.41 No.3

소아청소년암 경험자와 가족은 서바이버십 과정에서 다양한 심리사회적 어려움을 경험하는데, 이들의 삶의 질을 증진하기 위해서는 심리사회 서비스의 제공이 중요하다. 본 연구는 미국에서 개발된 ‘소아청소년암 심리사회 표준 서비스’ 영역을 토대로 병원 및 지역사회 복지 서비스 제공자 관점에서 국내 서비스 제공 현황을 탐색하고, 이를 기반으로 국내 소아청소년암 심리사회 서비스 개발에 대한 함의를 도출하는 것을 목적으로 한다. 이에 병원에 근무하는 의료사회복지사 9명과 지역사회 복지기관에 근무하는 사회복지사 5명을 대상으로 각 서비스 제공 경험과 어려움에 대하여 개별 심층면접을 시행하였다. 주제 분석을 수행한 결과, 진단 초기 및 치료과정 중 환자와 주 돌봄 제공자를 대상으로 한 심리사회적 사정 및 개입, 경제적 어려움 사정과 지원은 적극적으로 제공되었지만, 형제자매나 다른 가족구성원에 대한 개입은 제한적이었다. 또한, 학교 복귀 및 사회적 상호작용 서비스와 장기적인 추적 및 모니터링, 완화케어 및 사별 슬픔 지원 등의 서비스는 충분히 제공되지 않았다. 이에 서비스 지원 범위의 확대, 다학제간 협력 강화와 서비스 제공 인력의 전문성 훈련 개발, 나아가 표준화된 한국형 소아청소년암 심리사회 표준 서비스 가이드라인 개발을 제언하였다. Survivors of pediatric and adolescent cancer and their families experience various psychosocial difficulties throughout survivorship. Thus, it is important to provide psychosocial services to improve their quality of life. This study explored the status of service provision in Korea from the perspective of hospital and community welfare service providers based on the psychosocial standards of care for childhood cancer developed in the United States. Nine medical social workers in hospitals and five social workers in community welfare agencies were interviewed about service provision and barriers. The analysis found psychosocial assessments, interventions, and support for patients and primary care providers with economic difficulty during the initial diagnosis and treatment process were comprehensively provided, but interventions for siblings and other family members were limited. Services for school reentry, social interaction, long-term follow-up and monitoring, palliative care, and bereavement support services were not sufficient. This study provides implications for expanding service resources and scope, strengthening multidisciplinary cooperation, developing professional training for service providers, and further developing a Korean version of standardized guidelines for psychosocial services for childhood cancer.