컨테이너터미널의 균형성과 결정요인 및 항만특성과 고객서비스의 조절효과 분석

김점희,이충섭 한국회계정책학회 2011 회계와 정책연구 Vol.16 No.2

This paper analyzes the effect of competition factors on balanced performance and moderating effect of both port characteristics and customer service of container terminal. Competition factors of container terminal are classified as equipment, operational efficiency, cost competence, and sub operating system. Port characteristics are sorted as geographical location, facility and service, and supporting system. According to results, the equipment factor of container terminal gives significant positive effect on financial, internal process, and learning & growth performance. The operational efficiency factor gives significant positive effect on internal process and learning & growth performance of container terminal. Both cost competence, and sub operating system factors give significant positive effect only on internal process performance. Geographical location characteristic of a port shows significant moderating effect on relationships of the equipment factor and financial performance, the equipment factor and internal process performance, the cost competence factor and internal process performance, the sub operating system factor and internal process performance respectively. The facility and service characteristic of port shows no significant moderating effects. Supporting system characteristic shows significant moderating effect on both the relationship of the equipment factor and financial performance and the relationship of the equipment factor and internal process performance. Customer service characteristic of container terminal shows significant moderating effect on both the relationship of the equipment factor and financial performance and the relationship of the operational efficiency factor and learning & growth performance. 본 연구에서는 컨테이너터미널의 경쟁요인이 균형성과에 미치는 영향과 함께, 항만과 고객서비스 특성의 조절효과를 분석하였다. 컨테이너터미널의 경쟁요인은 설비, 업무효율성, 비용우위 및 하부운영시스템으로 파악되었으며, 항만특성은 항만의 지정학적 위치와 시설․서비스 및 지원체계로 구분되었다. 연구결과에 의하면, 컨테이너터미널의 설비는 재무성과와 내부프로세스성과 및 학습성장성과에 유의한 영향을 미치는 것으로 나타났다. 업무효율성 요인은 내부프로세스성과와 학습성장성과에 유의한 영향을 미치며, 비용우위와 하부운영시스템 요인은 내부프로세스성과에 대해서만 유의한 영향을 미치는 것으로 분석되었다. 항만의 지정학적 위치 특성은 컨테이너터미널의 설비와 재무성과 및 내부프로세스성과, 비용우위와 내부프로세스성과, 하위운영시스템과 내부프로세스성과의 관계에 대하여 각각 유의한 조절효과를 나타내었다. 항만의 시설․서비스 특성은 조절효과를 나타내지 않는 것으로 분석된다. 항만의 지원체계는 컨테이너터미널의 설비와 재무성과 및 내부프로세스성과의 관계에 대하여 각각 유의한 조절효과를 나타내는 것으로 분석되었다. 컨테이너터미널의 고객서비스 특성은 컨테이너터미널의 설비와 재무성과의 관계 및 업무효율성과 학습성장성과의 관계에 대하여 유의한 조절효과를 나타내고 있다.

스페이스 마케팅(Space Marketing)의 영향요인에 관한 실증적 연구

김지현(Ji Hyun Kim) 한국디자인문화학회 2009 한국디자인문화학회지 Vol.15 No.3

본 연구의 목적은 스페이스 마케팅의 영향요인을 탐색하고, 탐색된 영향요인들이 경영성과와 어떠한 관련성을 가지는가에 대하여 실증적으로 분석하는 데 있다. 이러한 연구의 목적을 달성하기 위해 식음산업에서의 식음공간을 중심으로 통계적 조사방법을 통해 실증적으로 분석하였다. 본 연구결과는 다음과 같이 크게 두 가지로 요약할 수 있다. 첫째, 스페이스 마케팅의 영향요인과 재무적 성과와의 관련성 분석에서`공간적 요인`, `감각적 요인`, `감성적 요인`, `브랜드 아이덴티티`, `상호작용`요인은 통계적으로 유의하게 나타났으나, `친환경적 요인` 과 `차별화된 외적요인`은 통계적으로 유의하지 않게 나타났다. 따라서 스페이스 마케팅의 영향요인은 재무적 성과에 유의한 영향을 미칠 것이라는 가설 1은 부분적으로 지지되고 있다. 그리고 스페이스 마케팅의 영향요인이 재무적 성과에 미치는 영향력은 `상호작용` 요인이 가장 크며, 그 다음으로 `감각적 요인`, `브랜드 아이덴티티`, `감성적 요인`, `공간적 요인`의 순서로 나타났다. 둘째, 스페이스 마케팅의 영향요인과 비재무적 성과와의 관련성 분석에서`공간적 요인`, `감각적 요인`, `감성적 요인`, `브랜드 아이덴티티`, `상호작용`, `차별화된 외적요인` 들은 통계적으로 유의하게 나타났으나, `친환경적 요인` 은 통계적으로 유의하지 않게 나타났다. 따라서 스페이스 마케팅의 영향요인이 비재무적 성과에 유의한 영향을 미칠 것이라는 가설 2의 경우도 가설 1과 같이 부분적으로 지지되고 있다. 한편, 스페이스 마케팅의 영향요인이 비재무적 성과에 미치는 영향력은 `브랜드 아이덴티티` 요인이 가장 크며, 그 다음으로 `상호작용`, `감성적 요인`, `공간적 요인`, `감각적 요인`의 순서로 나타났다. 이상의 두 가지 결론에 따르면 `공간적 요인`, `감각적 요인`, `감성적 요인`, `브랜드 아이덴티티`, `상호작용` 요인은 재무적 성과와 비재무적 성과에 모두 영향을 미치며, `친환경적 요인`은 재무적, 비재무적 성과에 영향을 미치지 않는 것으로 나타났다. 그리고 스페이스 마케팅의 영향요인들 중에서 재무적 성과에 가장 크게 영향을 미치는 요인은 `상호작용`이며, 비재무적 성과의 경우에는 `브랜드 아이덴티티`로 나타났다. The purpose of this study was to explore the influential factors of space marketing and then to empirically analyze how the factors were related to management performance. In order to achieve such purposes, food and beverage space in the food and beverage industry was empirically analyzed through a statistical research method. The results of the study can be summarized into the following two parts. First, as a result of the analysis of the relationship between the influential factors of space marketing and financial performance, `spatial factor`, `sensuous factor`, `emotional factor`, `brand identity`, and `interaction factor` turned out to be statistically significant. `Eco-friendly factor` and `differentiated external factor`, however, tuned out not to be statistically significant. Therefore, hypothesis 1-"The influential factors of space marketing would have a significant effect on financial performance"-was partly supported. In addition, as for the degree of impact of influential factors of space marketing on financial performance, `interaction factor` exerted the largest impact, followed by `sensuous factor`, `brand identity`, `emotional factor,` and `spatial factor`. Second, as a result of the analysis of the relationship between the influential factors of space marketing and non-financial performance, `spatial factor`, `sensuous factor`, `emotional factor`, `brand identity`, `interaction`, and `differentiated external factor` turned out to be statistically significant. `Eco-friendly factor`, however, was not statistically significant. Therefore, hypothesis 2-"The influential factors of space marketing would have a significant impact on non-financial performance"-was also partly supported as with hypothesis 1. In the meantime, as for the degree of impact of influential factors of space marketing on non-financial performance, `brand identity` had the most impact, followed by `interaction`, `sensuous factor`, `spatial factor`, and `emotional factor`. In conclusion, `spatial factor`, `sensuous factor`, `emotional factor`, `brand identity`, and `interaction factor` had effects on both financial and non-financial performance. `Eco-friendly factor`, however, had an effect neither on financial performance nor financial performance. In addition, among the influential factors of space marketing, `interaction factor` exerted the most impact on financial performance, while `brand identity` had the largest effect on non-financial performance.

Hi Herzberg ? : The Role of Compensation Factors and Suggestions for Performance Compensation System

김유규,양우령,김하룡,양회창 국제융합경영학회 2017 융합경영연구 Vol.5 No.1

Purpose - This study extracts performance-reward factors based on the previous studies related to Herzberg’s two-factor theory and performance-reward and proposes a research method to identify how these factors have an influence on task performance directly related to production performance and contextual performance that has an indirect influence. Research Design, Data, and Methodology - This study draws performance-reward factors through Focus Group Interview(FGI), classifies them into economic/uneconomic and direct/indirect factors, draws maintenance/improvement factors and unnecessary ones through IPA, and maximizes the effectiveness of performance-reward factors. Results - It also identifies how performance-reward factors have an influence on internal and external motives based on previous studies, classifies performance-reward factors into task performance and contextual performance and identifies the influence relationship between these, and proposes a research model to identify the roles of equity sensitivity based on equity theory. Conclusion - The findings from this study are expected to lay the groundwork for drawing various methods to reduce the turnover rate of employees and be important resources for reinforcing the competitiveness of businesses by classifying the performance -reward factors that may cause internal and external motives from the small and medium-sized manufacturing perspective and presenting methods to identify if these have an influence on task performance and contextual performance.

ICT 중소기업의 해외수출 요인이 재무적 성과에 미치는 영향

황인표,이선규 한국정보기술학회 2014 한국정보기술학회논문지 Vol. No.

In this study, I empirically analyzed the factors affecting export performance with domestic ICT small and midium-sized businesses. I set up 3 variables –companies’ factors, marketing factors and factors of export supporting system– as the factors affecting export performance, based on findings of precedent studies; and I set up financial performance as a dependent variable. As a result of analysis, I found out that companies’ factors and marketing factors, among the variables affecting export performance, were the variables affecting financial performance, set up as the export performance; but the factors of awareness and difficulty, set up as the detail factor among factors of export supporting system, do not affect financial performance. I also found out the factor of availability, among the factors of export supporting system, was a variable affecting financial performance. 본 연구에서는 국내 ICT 중소 수출기업을 대상으로 하여 수출성과에 미치는 영향요인들을 실증적으로 분석하였다. 수출성과에 미치는 요인들은 선행연구 결과를 바탕으로 하여 기업특성 요인, 마케팅 특성요인, 수출지원제도 특성요인 등 3개의 변수로 설정하였고, 종속변수로는 재무적 성과로 설정하여 분석하였다. 분석 결과, 수출성과에 영향을 미치는 변수 중 기업특성 요인과 마케팅 특성요인은 수출 성과로 설정한 재무적 성과에 영향을 미치는 변수임을 알 수 있었다. 그러나 수출지원제도 특성 요인 중 세부요인으로 설정된 인지도, 애로요인은 재무적 성과에 영향을 미치지 않는 변수임을 알 수 있었다. 한편, 수출지원제도 특성 요인 중 활용도 요인은 재무적 성과에 영향을 미치는 변수임을 알 수 있었다.

ICT 중소기업의 해외수출 요인이 재무적 성과에 미치는 영향

황인표(In-Pyo Whang),이선규(Seon-Gyu Yi) 한국정보기술학회 2014 한국정보기술학회논문지 Vol.12 No.4

In this study, I empirically analyzed the factors affecting export performance with domestic ICT small and midium-sized businesses. I set up 3 variables ?companies’ factors, marketing factors and factors of export supporting system? as the factors affecting export performance, based on findings of precedent studies; and I set up financial performance as a dependent variable. As a result of analysis, I found out that companies’ factors and marketing factors, among the variables affecting export performance, were the variables affecting financial performance, set up as the export performance; but the factors of awareness and difficulty, set up as the detail factor among factors of export supporting system, do not affect financial performance. I also found out the factor of availability, among the factors of export supporting system, was a variable affecting financial performance.

A Multi-factor Performance Evaluation Model of Tourism Resource of Tourism Scenic Area Based on Grey System Analysis

Shi Tingting 보안공학연구지원센터 2016 International Journal of u- and e- Service, Scienc Vol.9 No.1

Tourism resource is fundamental to the development, promotion and marketing of tourism scenic areas. It is also a key concern of research on the development of the tourism industry. In this paper, factors that influence the analysis of tourism resource are discussed and analyzed. A multi-factor performance evaluation model of tourism resource of tourism scenic area is proposed based on grey system analysis. Firstly, tourism resources of tourism scenic area are categorized into social factors, economic factors, environmental factors, resource factors, historic factors, scientific and technological factors, regional factors and management and service factors. Secondly, evaluation indicators of different categories are standardized to have unified scale. Thirdly, on the basis of grey system analysis, grey clustering coefficients of tourism resource of tourism scenic area are computed and the performance of tourism resources are evaluated according to coefficients. Last but not least, the evaluation model of tourism resource of tourism scenic area is verified through a case study.

태권도 품새 유형에 따른 경기력 요인이 인지된 경기력에 미치는 영향

정재영,김옥주 한국발육발달학회 2024 한국발육발달학회지 Vol.32 No.2

The purpose of the study is to present performance factors related to differences in Poomsae types and their impact on performance as perceived by athletes, and to suggest methods for improving performance from the preparation process for competition to subjects participating as certified Poomsae and free Poomsae players. will be. The research method was to conduct a mobile (non-face-to-face) survey targeting a total of 309 people, including 152 certified Poomsae players and 157 free Poomsae players, who had registered as Taekwondo Poomsae players and had participated in national competitions within the past year. Exploratory factor analysis and Cronbach’s α reliability analysis were used using the SPSS 29.0 program. To confirm differences in general characteristics, differences were confirmed using independent t-test and one-way ANOVA, and significant differences were confirmed using scheffe. Poomsae types were divided into certified Poomsae and free Poomsae, and the explanatory power between factors was confirmed through multiple regression analysis between performance factors and perceived performance. The statistical significance level was set at p<.05. As a result of the study, no differences by gender were found, but significant differences were found in age and athlete participation experience. It was confirmed that no significant interaction was found in the physical and technical performance factors of players who participated in official Poomsae and free Poomsae, and that only psychological factors interacted with perceived performance. In conclusion, it was confirmed that among the psychological performance factors for certified Poomsae players, anxiety control and concentration influenced perceived performance, and for free Poomsae players, concentration factors influenced perceived performance.

K리그 경기력 요인이 승률 및 홈 관중수에 미치는 영향

신진호,김태용,김차용 한국자료분석학회 2013 Journal of the Korean Data Analysis Society Vol.15 No.2

The purpose of this study was to examine the effect of athletic performance factor on winning rate and home spectator in the K league. The 1,054 of match report were chosen from 2007 to 2011 record in K League and collected. For the purpose of this study, descriptive statistics analysis, correlation, regression analysis, multiple regression analysis of SPSS 20.0 were performed. The research results of this study indicate that first, attack factors of athletic performance factor had a significant influence on winning rate. Second, lost factor of athletic performance factor had a significant influence on winning rate. Third, offence/sanction factors of athletic performance factor had a significant influence on winning rate. Fourth, winning rate had a significant influence on home spectator. Fifth, attack factors of athletic performance factor had a significant influence on home spectator. Sixth, lost factor of athletic performance factor had a significant influence on home spectator. Finally, offence/sanction factors of athletic performance factor had not a significant influence on home spectator. 본 연구는 K리그 프로축구 경기력 요인과 승률 및 홈 관중수 간의 인과관계를 통계적으로 규명하기 위하여 한국프로축구연맹 기록실에서 제공한 2007년부터 2011년도까지의 K리그 1,054개 매치리포트 자료를 이용하였다. 연구의 목적을 위해 SPSS 20.0을 이용하여 기술 통계량 분석, 상관분석, 단순 및 다중 회귀분석을 실시하였다. 분석결과, 첫째, 경기력 요인의 공격 요인은 득점, 유효슈팅, 프리킥 순으로 승률에 유의한 영향을 미치는 것으로 나타났다. 둘째, 경기력 요인의 실점 요인은 승률에 유의한 영향을 미치는 것으로 나타났다. 셋째, 경기력 요인의 반칙/처벌 요인은 파울, 오프사이드 순으로 유의한 영향을 미치는 것으로 나타났다. 넷째, 승률은 홈 관중수에 유의한 영향을 미치는 것으로 나타났다. 다섯째, 경기력 요인의 공격 요인은 득점, 코너킥 순으로 홈 관중수에 유의한 영향을 미치는 것으로 나타났다. 여섯째, 경기력 요인의 실점 요인은 홈 관중수에 유의한 영향을 미치는 것으로 나타났다. 일곱째, 경기력 요인의 반칙/처벌 요인은 모든 요인이 홈 관중수에 유의한 영향을 미치지 않는 것으로 나타났다.

지역농협의 CRM구현요소와 CRM효과가 경영성과에 미치는 영향:내부구성원만족과 고객성과의 매개효과

김재열,윤기형 한국회계정책학회 2012 회계와 정책연구 Vol.17 No.3

This empirical study investigates the causal relationship between successful CRM embodiment factors and managerial performance. This paper proposes that CRM impact, internal employee satisfaction and customer performance cause this relationship. The structural model was analyzed with AMOS 5.0. The results can be summarized as follows:First, support of CEO of successful CRM embodiment factors had affected CRM impact and non-financial performance directly, but partly affected internal employee satisfaction. Also it did not affect the net capital ratio, growth rate of sales and gross margin on sales per one employee in financial management performance and customer performance. Second, internal infra factors of successful CRM embodiment factors had positive significances on CRM impact, internal employee satisfaction and non-financial management performance, but not on causal relation with the net capital ratio, growth rate of sales and gross margin on sales per one employee in financial management performance. Third, there was a causal relationship between strategic factors of successful CRM embodiment factors and CRM impact. Strategic factors of successful CRM embodiment factors had partly affected customer performance, but it had not affected internal employee satisfaction and non-financial management performance, the net capital ratio, growth rate of sales and gross margin on sales per one employee in financial management performance. Fourth, CRM impact had affected internal employee satisfaction and customer performance. Fifth, internal employee satisfaction had relation with customer performance, non-financial management performance, financial performance such as the net capital ratio, growth rate of sales, but it did not affect gross margin on sales per one employee in financial performance. Sixth, there is a causal relationship between customer performance and non-financial performance, but a customer performance was not related to financial management performance such as the net capital ratio, growth rate of sales and gross margin on sales per one employee. 본 연구는 성공적 CRM구현요소와 CRM효과가 은행 경영성과와의 관계에서, 내부구성원만족, 고객성과의 매개역할을 실증적으로 검증한 것이다. 전국 지역농협의 내부구성원을 대상으로 설문지를 배포, 회수하여 실증 분석한 결과, 첫째, 성공적 CRM구현요소는 CRM효과에 영향을 미치는 것으로 나타났다. 구체적으로 최고경영자지원, 내부인프라요인, 전략적요인의 변수가 CRM효과에 직접적인 영향을 미치는 것으로 확인되었다. 그러나 성공적 CRM구현요소는 내부구성원만족, 고객성과, 경영성과 변수와의 관계는 가설이 기각되어 직접적인 인과관계는 없는 것으로 나타났다. 특히, 성공적 CRM구현요소와 경영성과는 직접적 관계는 없지만, CRM효과, 내부구성원만족, 고객성과의 매개변수를 통해 간접적으로는 관계가 있는 것으로 나타나 매개효과는 검증할 수가 있었다. 둘째, CRM효과와 내부구성원만족과 고객성과와의 관계는 가설이 지지되어 직접적인 인과관계가 있는 것으로 확인되었고, 내부구성원만족도 고객성과와 경영성과에 직접적인 영향을 미치는 것으로 나타났다. 또한 고객성과는 경영성과에 영향을 미치는 것으로 확인되었다. 본 연구의 결과 기대되는 효과는, 지역농협의 CRM시스템 구축의 효과 및 CRM을 실행하는 내부구성원들의 CRM시스템 이해 등을 통하여 CRM시스템의 중요성을 인식시켜 경영성과를 향상시키는데 기여할 것으로 기대된다.

개업공인중개사의 직무특성요인이 경영성과와 직업안정에 미치는 영향 연구 - 대전광역시를 중심으로 -

정호순,정재호 한국주거환경학회 2023 주거환경(한국주거환경학회논문집) Vol.21 No.4

우리나라 개업공인중개사는 과당경쟁 상태이며, 장기적인 유지가 어려운 상황이다. 이는 경영성과가 높지 않고 직무만족을 하지 못해 빈번한 휴폐업과 이직에 따른 결과이다. 따라서 개업공인중개사의 직업안정 개선을 위한 연구가 필요하다. 이에 본 연구는 대전지역 개업공인중개사의 경영성과에 영향을 미치는 직무특성요인을 도출하고, 직무특성요인이 경영성과와 직업안정에 미치는 영향을 연구하는 것이다. 또한 직무만족을 매개변수로 활용하여 직접효과와 간접효과를 검증하는 것이다. 구조방정식 모형으로 검증한 결과 내부요인인 업무능력요인, 직업정신요인, 업무환경요인과 외부요인인 신뢰도요인, 정책적요인이 경영성과에 정(+)의 영향을 미치는 것으로 검증되었다. 외부요인 중 사회적요인은 영향관계가 유의하지 않은 것으로 분석되었다. 영향관계 정도는 업무능력요인, 업무환경요인, 신뢰도요인, 정책적요인 순위로 나타났다. 따라서 개업공인중개사는 경영성과를 위하여 위 영향 관계 순위를 참고하여 내부요인의 계발과 외부요인의 이해를 통해 더 나은 경영성과를 달성할 수 있을 것이다. 그리고 경영성과가 직업안정을 전적으로 담보하는 것이 아니므로 개업공인중개사뿐만 아니라 정부와 한국공인중개사협회는 개업공인중개사의 직무만족 증진을 위한 대책을 고려하여야 할 것이다. Licensed real estate agents in Korea are in a state of excessive competition, and it is difficult to maintain them in the long term. This is the result of frequent business closures and turnover due to poor management performance and job satisfaction. Therefore, there is a need for research to improve the job security of real estate agents. Therefore, this study derives the job characteristic factors that affect the management performance of real estate agents in Daejeon and studies the effect of job characteristics on management performance and job stability. In addition, job satisfaction is used as a parameter to verify direct and indirect effects. As a result of verification with structural equation model, it was verified that internal factors such as work ability factors, work spirit factors, work environmental factors, and external factors such as reliability factors and policy factors have a positive (+) effect on management performance. Among the external factors, social factors were found to have no significant influencing relationship. The degree of influence was found in the ranking of work capability factors, work environment factors, reliability factors, and policy factors. Therefore, real estate agents will be able to achieve better management performance through the development of internal factors and understanding of external factors by referring to the above ranking of influence relationships for business performance. In addition, since management performance does not fully guarantee job security, not only real estate agents but also the government and the Korea Association of Realtors should consider measures to improve the job satisfaction of real estate agents.