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- 주제어 : Detecting Nonverbal Cues (검색결과 4 건)
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Sinuk Kang,Chung Joo Chung 한국주관성연구학회 2012 Journal of Human Subjectivity Vol.10 No.2
This study identifies specific combinations of verbal and nonverbal cues in the perception of deception judgments. Using the Q-methodology, this study describes, classifies, and assesses individuals`` subjective perceptions of deception cues. For the P-sample, 32 graduate students majoring communication, psychology, politics, and sociology were recruited. In addition, 36 Q-statements were constructed based on a review of previous research on detecting deception and interviews with deception professionals. The participants were classified into four groups according to their perceptions of deception judgments based on their emphasis on verbal or nonverbal cues and focus on macro or micro cues: face-focused observers, verbal-oriented detectives, micro-cue amplifiers, and nonverbal-sensitive lie catchers. Despite the discrepancies between these four groups, they all considered facial expressions and eye directions to be important in detecting deception. Noteworthy is that they perceived no close relationship between sentimental traces such as pleasantness and disgust and the detection of deception. The results suggest that diverse criteria for deception cues reflect the complexity of perceiving detection judgments and that deception judgments tend to be difficult. 본 논문은 거짓말을 판단하는 언어, 비언어 단서들(cues)의 구체적인 연결을 확인하였다. 본 연구에서는 Q 방법론을 이용하여 사람들이 거짓말을 판단하는 데 준거틀이 되는 주관적인 단서들을 분석하였다. P-샘플로 커뮤니케이션학, 심리학, 정치학, 사회학을 전공하는 32명의 대학원생을 선정하였다. 거짓말 탐지에 대한 기존문헌을 검토하고 관련 연구분야의 전문가를 인터뷰하여 최종 36개의 Q-진술문을 완성하였다. 참여자들은 언어-비언어, 마이크로-매크로한 부분을 강조하는 정도에 따라 얼굴집중 관찰형, 언어지향 탐정형, 마이크로단서 강조형, 비언어 포착형으로 구분되었다. 네 그룹은 각기 다른 특성을 대변하고 있지만 공통적으로 얼굴 표현과 초점의 방향이 거짓말 탐지에 중요한 준거틀이 된다고 판단하였다. 반면에 즐거움, 혐오감과 같은 단서들은 거짓말을 잡아내는데 큰 영향이 없다고 동의하였다. 연구결과는 다양한 거짓말 단서들이 거짓말 탐지에 대한 우리 인지의 복잡성을 반영하고, 거짓말 판단이 어렵다는 점을 보여준다.
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서비스 제공자의 고객 응대 능력 척도 정교화 및 타당화
이한근(Lee, Han),지성구(Ji, Seong Goo),이호택(Yi, Ho Taek),김영찬(Kim, Young Chan) 한국서비스경영학회 2015 서비스경영학회지 Vol.16 No.2
Extensive research on service providers’ customer-response ability has been examined in line with growth in global service industry. Most service literature and practice assume that relationship marketing effort such as service providers’ customer-response ability generate customer satisfaction and loyalty. but some researches couldn’t find consistent results from previous research. overall, these finding indicate that there are some mixed and ambiguous concepts in the construct of service providers’ customer-response ability. In this study, we tried to integrate relationship marketing and salespersons’ interpersonal skills for the purpose of conceptual elaborations for service providers’ customer-response ability. Researchers need to make clear factors of service providers’ customer-response ability in order to induce consistent results. To test the our research objective, data were collected from 290 customers who interact more than six month with service providers. Based on analysis, we showed that the service providers’ customer-response ability consists of five distinct factors of Rapport building, Detecting nonverbal cues, Taking bird’s-eye view, Shaping the interaction, and Listening skills. these results are our theoretical contributions for service providers’ customer-response ability by elaborating confused concepts in service marketing. and so, Those factors of service providers’ customer-response ability have been empirically tested to have significant effects on trust and post relationship-intent.
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Lee, Vicki 덕성여자대학교 인문과학연구소 2007 인문과학연구 Vol.11 No.-
For some time, various scientific methods or devices have been promoted as foolproof ways of detecting criminal deception. Yet research and observation demonstrate that most of these methods or devices are not successful most of the time. To discover why this is so, research has concentrated on the beliefs and psychological traits of the deceivers and, sometimes, on the beliefs and psychological traits of the deception detectors. The findings of deception research however are contradictory and are continually being reevaluated by other research. This paper examines currents deception research in terms of the constant reevaluation fo previousresearch and the introduction of new variables and, in light of this scrutiny, focuses on the claims of Scientific Content Analysis (SCAN), a technique that is used by police in various countries to analyse written statements.
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( Vicki Lee ) 덕성여자대학교 인문과학연구소 2007 인문과학연구 Vol.11 No.-
For some time, various scientific methods or devices have been promoted as foolproof ways of detecting criminal deception. Yet research and observation demonstrate that most of these methods or devices are not successful most of the time. To discover why this is so, research has concentrated on the beliefs and psychological traits of the deceivers and, sometimes, on the beliefs and psychological traits of the deception detectors. The findings of deception research however are contradictory and are continually being reevaluated by other research. This paper examines current deception research in terms of the constant reevaluation of previousresearch and the introduction of new variables and, in light of this scrutiny, focuses on the claims of Scientific Content Analysis (SCAN), a technique that is used by police in various countries to analyse written statements.
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