http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
복부둔상 환자에 대한 손상정도계수와 신 손상정도계수의 예후 예측력 평가
유태영 ( Yu Tae Yeong ),진영호 ( Jin Yeong Ho ),정태오 ( Jeong Tae O ),이재백 ( Lee Jae Baeg ) 대한외상학회 2002 大韓外傷學會誌 Vol.15 No.2
Background: The New Injury Severity Score (NISS) was introduced to improve outcome prediction based on anatomical severity scoring in trauma victims. This study was conducted to evaluate whether the NISS can give a better mortality prediction than the Inj
스마트폰 어플리케이션 서비스의 불만족이 고객 행동에 미치는 영향에 관한 연구
김용희 ( Yong Hee Kim ),최정일 ( Jeong Il Choi ),진영호 ( Yeong Ho Jin ),이동원 ( Dong Won Lee ) 한국품질경영학회 2012 품질경영학회지 Vol.40 No.3
Purpose: Due to the explosive growth and widespread use of smartphones, new business opportunities are emerging. Despite the importance of creating customer value in using smartphone applications, past studies on have mainly focused on functions or factors and specifications that influence users to use the device. Methods: This study is intended to identify how customer dissatisfaction from the use of smartphone application services affects customer sentiment and behavior. The research model is tested via a survey of 290 smartphone application users. Results: The result of this empirical study indicates that customer dissatisfaction significantly affects the user`s disappointment and regret in using a service, which are subordinate values of customer emotion. The user`s anger is positively associated with ``Negative word of mouth`` and ``Complaint``, which are subordinate values of customer behavior, but not with an intention to switch to another service. ``Regret`` and ``Disappointment`` are positively associated with ``Negative word of mouth`` and ``Switching intention``, but not with ``Making direct complaints``. Finally, customer`s negative sentiments are a significant intermediary in the relationship between customer dissatisfaction and behavioral response. Conclusion: Finally, the study offers a more systematic understanding on the phasal response process of customer dissatisfaction in relation to the provision of smartphone application services.