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SCM의 파트너십 촉진요소가 협력적 SCM 지향성에 미치는 비대칭적 영향에 대한 연구
정승환(Soong Hwan Chung),최강화(Kanghwa Choi) 한국SCM학회 2015 한국SCM학회지 Vol.15 No.1
The purpose of this study is to investigate impacts of partnership between Defense Acquisition Program Administration(DAPA) and defense-related industry on supply chain management (SCM) orientation using the asymmetric regression and KANO model. The examinations of the asymmetric relationships between SCM promotion factors and SCM orientation was done using KANO model and regression with dichotomized dummy variables. We find an asymmetric relationship between SCM promotion factors and SCM orientation, thereby confirming the four-factor(attractive/basic/must-be/irrelevance) theory in the context of collaborative SCM orientation.
내부서 비스품질과 내부조직성과간의 인과관계 및 성별조절효과에 관한 연구 -건설서비스업을 중심으로-
조금환 ( Kum Hwan Cho ),정승환 ( Soong Hwan Chung ),오병섭 ( Byung Sub Oh ) 한국고객만족경영학회 2015 고객만족경영연구 Vol.17 No.2
본 연구의 목적은 내부서비스품질과 조직성과간의 관계에 있어서 성별의 조절효과를 검증하는 것이다. 본 연구의 목적을 달성하기 위하여 chow 검증과 위계적 조절회귀분석을 실시하였다. 분석결과는 내부서비스품질 요인들 중에서 관계촉진요인과 개선촉진요인 등 두 가지 요인들이 직무만족에 정의영향을 미치는 것으로 파악되었으며, 이들 관계에서 성별조절효과가 있는 것으로 분석되었다. The main purpose of this study is to investigate the relationships between internal service quality and organizational performance, and the moderating effect of gender in that relationship. The data were gathered from 146 service personnels in construction service business sector. regression analyses revealed that (1) interrelation facilitating and improvement facilitating quality were positively related to job satisfaction, and (2) there exists moderating effects by gender.
콜렉션센터 효율적 운영전략에 대한 연구: System Dynamics 접근법
박철환 ( Cheol Hwan Park ),정승환 ( Soong Hwan Chung ),최강화 ( Kang Hwa Choi ) 한국경영공학회 2012 한국경영공학회지 Vol.17 No.3
As a part of call centers, the collections center is regarded as one of core competency of financial institutes. However, the operations of this collection centers is still relying on the accumulated experiences and knowledge based on trial and error due to very limited proceeding studies. In this study, an analysis on the proper level of collections activity in terms of calling customer in early stage of delinquency was performed by linking of system dynamics and past historic data of collection center operation. As the result of this SD simulation, optimum level of customer treatment in terms of calling intensity was obtained and over treatment above the optimum level can cause the exceeding of incurred collection expense for over treatment against the credit loss saving impact obtained by this over treatment. It is expected that this result of study can be applied to the mobile telecommunication companies where they handle early stage delinquent customer for the telecommunication bill on the top of financial institutes.
내부서비스품질에 대한 계층적 모형 -건설 산업 접점종업원을 중심으로-
조금환 ( Kum Hwan Cho ),정승환 ( Soong Hwan Chung ),손윤병 ( Youn Byung Son ) 한국경영공학회 2014 한국경영공학회지 Vol.19 No.4
The main purpose of this study is to analyze and reestablish the framework for internal service quality concept in construction industry. This paper assumes the structure of internal service quality as being multi-dimentional and hierarchical. This research analyzes PZB factors, GAP3 factors, TQM factors, and service climate factors in order to test the feasibility of measurement items for internal service quality.
최희선(Hee-seon Choi),정승환(Soong-hwan Chung) 대한경영학회 2014 대한경영학회 학술발표대회 발표논문집 Vol.2014 No.1
본 연구는 최근 우리나라 대학의 학령인구 감소, 교육시장의 개방과 취업난의 심화 및 청년 실업의 증가, 2014년도부터 시행되는 교육부의 대학 평가제도 개선을 통한 대학정원감축과 최하위그룹의 퇴출 등으로 대학은 유례없는 위기 상황에 직면하고 있으며 대학은 교육서비스 개선을 통하여 경쟁력을 강화시켜야만 경쟁우위를 지킬 수 있으며 이에 따라 대학교육서비스 품질에 관련하여 대학이 학생에게 제공할 교육서비스의 차원을 새롭게 마련하며 나아가 대학의 경쟁력을 확보하는데 필요한 대학 교육 서비스품질에 있어서 Kano모형과 Timko의 고객만족 계수를 이용한 품질요소 평균 을 적용하여 "A" 종합대학과 "B" 전문대학을 비교분석하고 서비스를 제공 받고 있는 수요자인 학생들의 입장에서 대학교육서비스 관련하여 어떠한 서비스를 제공 받고 싶은지에 대하여 만족과 불만족을 유발하는 품질요소들을 분류하고 대학교육 서비스 품질에 대하여 전략적 활용방안을 규명 하였다는 것이 학문적, 실무적으로 의의를 지니며 교육서비스 품질 분석을 통하여 학생들의 욕구와 불만족을 충족시킨다면 대학생활 만족도가 증가될 것이며, 대학의 대외 경쟁력이 향상될 것이라 판단된다. Recently Korean universities are facing dangers of withdrawal and reduction of student members because of the university estimation system by the Education Ministry of Korean government, from 2014, in the situation where the population to receive education is decreasing and the difficulty in getting jobs is worsening. Universities are required to strengthen its competitive power to survive by improving the educational service. Therefore, this research is conducted for inducing the strategies to improve the quality of university education for better competitive ability. This research select 31 quality elements for evaluating university education services. The practical survey is conducted with relation to A university in Seoul and B college in Kyeong-gi province. It employs Kano model and Timko model, focusing on their coefficient of customer satisfaction. It classifies the elements that trigger satisfaction or dissatisfaction among students as the customer of education service. This research has an academic implication that it classifies such elements and suggests strategies to be used for improving the quality of university education. The quality of education is the service given in the process of higher education and the core of the service that universities provided. It influences most on the future of students. With the opening of education market, it becomes a very important element of competition. Therefore, if we can meet the needs of students through the survey of their satisfaction and dissatisfaction, their degree of satisfaction with the university life will be improved and the competitive ability of the universities will be raised.
KANO 모형과 Timko의 고객만족 계수를 이용한 대학교육 서비스품질에 대한 연구
최희선(Choi, Hee Seon),정승환(Chung, Soong Hwan),최강화(Choi, Kang Hwa) 한국서비스경영학회 2014 서비스경영학회지 Vol.15 No.4
This research is conducted for inducing the strategies to improve the quality of university education for better competitive ability. This paper select 31 quality elements for evaluating university education services. The case study is conducted with relation to small & medium-sized ‘A’ university in Seoul and ‘B’ college in Kyeong-gi province. It employs Kano and Timko model, focusing on their coefficient of customer satisfaction. It classifies the elements that trigger satisfaction or dissatisfaction among students as the customer of education service. This research has an academic implication that it classifies such elements and suggests strategies to be used for improving the quality of university education. The quality of education is the service given in the process of higher education and the core of the service that universities provided. It influences most on the future of students. With the opening of education market, it becomes a very important element of competition. Therefore, if we can meet the needs of students through the survey of their satisfaction and dissatisfaction, their degree of satisfaction with the university life will be improved and the competitive ability of the universities will be raised.
JIT전략의 성공적 추진을 위한 誘引 要因으로서의 ABC 제도의 특성에 관한 연구
홍용식(Yong-Sik Hong),정승환(Soong-Hwan Chung) 한국생산관리학회 2004 韓國生産管理學會誌 Vol.15 No.1
본 연구는 JIT 혁신과정의 효율성을 높일 수 있는 ABC의 구조적 관행적 특징에 초점을 맞추어 JIT전략 촉진을 위한 유인특성적 파악 및 분석을 통하여 국내 제조업체의 효율적인 JIT 실행에 대한 지표를 설정하는 것을 주된 내용으로 한다. 본 연구를 통하여 발견된 점은 JIT 혁신환경 구축을 위하여서는 JIT 혁신과 관련된 여러 가지의 관행에 관한 성과의 관리 보다는 활동원가 기준인 ABC 관련 정보의 관리와 활용이 더욱 JIT 혁신유인환경을 가속화한다는 것이다. This paper presents research results that examines relationship between ABC activities and critical factors facilitating JIT innovation process. To find the answers to this issue, this study has empirically analyzed 92 collected data from Korean manufacturers. Cluster and ANOVA analyses were performed. This study has found that ABC activities were a effective and critical factors in order to develop JIT innovation culture in the manufacturing organization.