http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
연지영(Yeon, Ji Young),김연성(Kim, Youn Sung),최정일(Choi, Jeong Il) 한국서비스경영학회 2013 서비스경영학회지 Vol.14 No.4
What does firm make sustainable? The importance of sustainable management in firms has been addressed, but the previous work on firm`s competitive advantage business strategy has focused on the financial performance or social responsibility perspective. Therefore, this study attempts to find the source of sustainable competence of firms from the case of Faber-Castell in 250 years of writing instruments industry. The results of case study showed that it is very essential equally consider three aspects of economic, social and environmental management order for firm to sustain successfully. From this standpoint, firm should more concentrate on how to develop the capability of product distinctiveness and human resources, how to cope with the change of market and technology. The case Faber-Castell also gives insights that firm`s sustainable management needs the combination of human-embodied expertise, brand identity, and environment-friendly operations.
공항서비스 업무 종사자의 서비스지향성 및 업무성과에 영향을 미치는 주요 요인에 관한 연구
연지영(Yeon, Ji Young),김연성(Kim, Youn Sung) 한국서비스경영학회 2015 서비스경영학회지 Vol.16 No.3
This paper aims to examine the factors that affect service orientation and work performance of service providers who are responsible for a major part of the supply chain in airport ground handling services. In addition, a study of the differences in recognition between full-time and outsourced employees will also be carried out in order to study the cause and effect in this relationship. Based on previous research, self-efficacy, organizational culture and employees’ job satisfaction were selected as major cause variables that influence service orientation of airlines. The effect of such service orientation on the work performance of ground handling services was also reviewed through an empirical analysis of a total of 480 workers in ground handling services. The analysis showed that self-efficacy, group organizational culture, rational culture and job satisfaction had a positive impact on service orientation. Secondly, service orientation had a positive impact on work performance. Thirdly, such path relations were examined for any differences between forms of employment (full-time and outsourced employees), but none were found in terms of airport ground handling services. Above all, the significance of this study lies in the attempt to study the service orientation of providers of airport ground handling services that are at the forefront of customer service in terms of service operation and management of airlines.