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양·한방 협진 의료서비스 최적화를 위한 Clinical Pathway 도입과 진료패턴 분석
오가은 ( Ka-eun Oh ),박원숙 ( Won-sook Bak ),양형인 ( Hyung-in Yang ),한상숙 ( Sang-sook Han ),유명철 ( Myung-chul Yoo ),박상찬 ( Sang-chan Park ),이상철 ( Sang-chul Lee ) 대한한의진단학회 2012 大韓韓醫診斷學會誌 Vol.16 No.2
Objectives The purpose of this research is to develop the clinical pathway for optimizing the integrative medical service (oriental-western integrated medical service) and to analyze the clinical pattern of the integrative patients who received the oriental-western integrated medical service. Methods This research developed the clinical pathway by interviewing with doctors, nursing and experts at K Medical Center. To analyze the clinical patterns, this research used 860 integrative patients and 6345 non-integrative patients at K Medical Center since 2007. Results and Conclusions 1. We developed the clinical pathway for optimizing the integrative medical service. 2. Comparing the clinical pattern of the integrative patients with the non-integrative patients, the results indicated that the interval and frequency of the integrative patients is shorter than that of the non-integrative patients. 3. Comparing the medical treatment type, the integrated patients take much more medical care and more frequently participate in medical treatment. 4. In conclusion, it is different that the clinical pathway of the integrative medical service from the non-integrative medical service and the integrative medical treatment is more effective than the non-integrative medical treatment.
6 시그마와 SERVQUAL을 활용한 병원서비스 혁신지표개발
오가은 ( Ka Eun Oh ),박원숙 ( Won Sook Bak ),한상숙 ( Sang Sook Han ),박상찬 ( Sang Chan Park ),이상철 ( Sang Chul Lee ) 한국품질경영학회 2013 품질경영학회지 Vol.41 No.4
Purpose: The purpose of this study is to develop innovation index of hospital service integrating 6 sigma and SERVQUAL. Methods: This study used DMA(Define, Measure and Analysis) from 6 sigma and 5 Factors from SEVQUAL. To test data, chi-squire text, association analysis and behavior analysis was conducted. Results: This study indicated the management index through CTQ (Critical to Quality) and Chosen few X using 6 sigma process. Finally, And this study developed 5 Factors; Equipment Utilization in Tangibility, Ratio of Patients/Disease/Behavior/Treatment in Reliability, Survival RAte, Canselation Rate of Reservation, Churn Rate , Interval o f Treatment a nd C onfide cen in Responsive e sn, Fs re ueqcy n of Patients/Disease/Behavior/Treatment in Assurance and Contrast to Best Department/Best Doctor/Best Doctor in Faculty/Average of Mine in Empathy. Conclusion: This study developed innovation index of hospital service. Managing this index, hospital is able to achieve the decline of total treatment cycle, adjustment of patients behavior and increase of equipment utilization. Ultimately, hospital is able to accomplish innovation of healthcare service.