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R4U 테라피스트의 근무환경과 테라피스트 역량이 직무만족에 미치는 영향: 서비스 성과의 조절효과를 중심으로
김효범 ( Hyo-bum Kim ),임병진 ( Byeong-jin Lim ),곽이구 ( Lee-ku Kwac ) 한국유통경영학회(구 한국유통정보학회) 2021 유통경영학회지 Vol.24 No.1
Purpose: Although Korea has already entered a super-aged society and the interest of people in this country in health and beauty has increased, a number of firms involved have been going bankrupt due to the influence of Coronavirus Disease 2019. Nonetheless, the R4U therapy has recently been developed by amplifying microcurrents and attracting many consumers' attention and has been rapidly spreading widely throughout the nation. This study aimed to investigate the working environment of R4U therapists and the effects of their abilities on their job satisfaction. Research design, data, and methodology: Constructs were measured using a total of 46 questions with a five-point Likert scale. A questionnaire was sent to managers or employees who have been working at R4U energy therapist shops. Data had been collected for three months between September 1 and November 30, 2020. A total of 173 questionnaires were used for analysis. Results: The better working conditions for R4U therapists are, the greater their job satisfaction is. Second, the more active the therapists are, the more satisfied they are with their jobs. Third, service performance was shown to control the effect of R4U therapy on job satisfaction. As the performance of the therapist service is low, the job satisfaction is low when the working environment was better, but when the performance of the therapist service was high, the job satisfaction increased as the working environment improved. Fourth, because service performance little controls the impact of a therapist’ s ability on the job satisfaction, there is little difference in service performance in influencing job satisfaction Implications: We found the effects of the recently developed R4U therapy on therapists’ job satisfaction from managers’ and employees’ views. We expected that further research after R4U therapy is further spreading widely across the country would justify the results of our study.