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The Roles and Human Resources of Service Design
Younghwan Pan 대한인간공학회 2012 大韓人間工學會誌 Vol.31 No.1
Objective: The aim of this study is to investigate the roles and human resources of service design. Background: The definition of service design is not clear yet, also did not define in this study. I studied the components of service design which are roles and human resources. That is helpful to understand the definition of service design and to clarify the works in service design. Method: I compare the service design with user experience design. I empirically define the roles and human resources of service design. Results: The roles of service design are service strategy, research, service concept design, service specification, service architecture design, integrated communication design, integrated system design, integrated operation design, service evaluation, launch, operation, and knowledge management. Conclusion: We defined who works and what works in service design. Application: The results of this study help the clarification of service design.
A Study on Structuring and Classification of Input Interaction
Younghwan Pan 대한인간공학회 2012 大韓人間工學會誌 Vol.31 No.4
Objective: The purpose of this study is to suggest the hierarchical structure with three layers of input task, input interaction, and input device. Background: Understanding the input interaction is very helpful to design an interface design. Method: We made a model of three layered input structure based on empirical approach and applied to a gesture interaction in TV. Result: We categorized the input tasks into six elementary tasks which are select, position, orient, text, and quantify. The five interactions described in this paper could accomplish the full range of input interaction, although the criteria for classification were not consistent. We analyzed the Microsoft kinect with this structure. Conclusion: The input interactions of command, 4 way, cursor, touch, and intelligence are basic interaction structure to understanding input system. Application: It is expected the model can be used to design a new input interaction and user interface.
반영환(Younghwan Pan) 대한인간공학회 2010 大韓人間工學會誌 Vol.29 No.4
UX (User Experience) Design was an interdisciplinary approach in humanities, engineering, science and design. We classified the roles of user experience; requirement analysis which are user research, constraints analysis and direction analysis, concept design, information architecture, physical UI, graphical UI, sound UI, Olfactory UI, prototype, evaluation, launch, localization, and knowledge management/UI DB. User research methods were classified by the relation of designer, user, and product/service. We reviewed three issues of UX design; complexity management, efficiency management, and mapping management.
A service design model for tailor made suit business
Yitong Liu,Younghwan Pan 대한인간공학회 2014 대한인간공학회 학술대회논문집 Vol.2014 No.5
Apparel customization, according to Kurt Salmon Associates[TC2,2002], came in three varieties: personalization, fit, and design . As a city man who lives in20th century, tailor-made suit is not an industry far beyond his life due to the cost (because of cost). This paper is aiming to propose a new suit tailoring service model based on a user-centered approach. According to the investigation and research of global market for Japan Daido Group, and get involved in user experience and service design, we analyze the consumption habit and behavior of original consumers and pay more attention to the analysis of new and potential consumers’ life behavior, that here in establish GLOBAL WARDROBE service system model, so as to convert the enterprise with single product sale to the character who can provide suit outfit service as a supplier. The provided products and services is a series of relative experiences, and each part of(those) any experience is ensured to be complemented and satisfy the needs of consumer suitable and completely. Integrating UX into apparel customization business, this model also introduced how to use mobile application(APP) and local service chain increasing customer loyalty.