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공공부문 통합적 성과관리에 관한 연구 : 중앙행정기관을 중심으로
조문석(Mun seok Cho)(曺紋碩),이정욱(Jung Wook Lee)(李政昱) 한국국정관리학회 2016 현대사회와 행정 Vol.26 No.1
본 연구는 통합적 성과관리와 성과정보 활용 간의 관계를 실증적으로 분석하고자 하였다. 통합적 성과관리란 공식화된 법·제도적 기반을 토대로 상위 정부목표와의 수직적 연계, 타 성과관리제도 간의 수평적 연계, 계획-모니터링-평가-환류로 이어지는 과정적 연계의 의미를 지닌다. 본 연구는 경성적·연성적 측면의 성과정보 활용에 초점을 두고, 규정의 구체성, 수직·수평적 연계성, 활용계획의 다양성, 성과정보체계의 성숙수준, 성과관리에 대한 구성원의 인식 간의 조합과 성과정보 활용 간의 관계를 비교분석하였다. 분석 결과 높은 수준의 수직·수평적 연계성과 성과정보체계의 성숙수준이 높은 수준의 경성적·연성적 활용과 관계된 것으로 나타났으며, 높은 수준의 성과정보체계 성숙수준도 성과정보 활용을 촉진하는데 기여하고 있었다. 반면, 높은 수준의 규정구체화는 경성적 활용과, 낮은 수준의 규정구체화는 연성적 활용과 연계된 것으로 나타났다. 이러한 분석 결과는 여러 평가제도로 분절된 성과관리제도를 연계하기 위해 계획수립 단계에서부터 정책 사업 유형별로 다양한 활용 방안이 마련되어야 함을 제시한다. The purpose of this study is to analyze how integrated performance management (hereafter, IPM) affects the use of performance information, using fuzzy set comparative qualitative analysis. A government agency is considered to have an IPM system when it has institutionalized rules for the implementation of the system; when the performance management system is vertically aligned with overarching, government-wide performance goals and strategies; when the system is designed and run in a manner to ensure horizontal alignment among its sub-systems; and when a series of performance management activities, from goal setting to feedback, are implemented in a seamless way. Focusing two types of performance information use - ‘hard use’ and ‘soft use’, this study analyzed how various combinations of IPM factors mentioned above are associated with the level of performance information use. The results showed that high levels of vertical alignment, horizontal alignment and performance measurement maturity were associated with a high level of hard use as well as with a high level of soft use. A high level of maturity in performance information system was also found to be related to high levels of each type of use. On the other hand, the data showed that a high level of specificity in institutionalized rules was associated with a high level of hard use, while a low level was related to a high level of soft use. This study discusses the implications of these results from the perspective of IPM.
노인복지서비스의 인지 및 이용수준에 관한 연구: LA 지역 한인 노인들을 중심으로
박우서 ( Woo Suh Park ),조문석 ( Mun Seok Cho ) 연세대학교 사회과학연구소 2010 사회과학논집 Vol.41 No.2
This research is to empirically explore the determinants affecting cognition and practical usage of elderly services. The research has surveyed Korean elderly people living in LA County and Orange County and has tested the relationship between the independent variables and the dependent variables using the negative binomial models and the logit models. The dependent variables are the number of perceived and used services and the independent variables are economic status, physical condition, and social supports. The research has found that the most of these variables have positive effects on the level of service cognition and practical usage. Therefore, the research proposed that Korean-American living in the U.S. should be educated on the U.S. elderly programs. In addition, the results raise the necessity of reforming beneficiary-oriented service provision system to improve service accessibility.
한국의 사회적 자본과 갈등: 사회적 자본의 다면적 속성에 대한 재조명
장용석 ( Yong Suk Jang ),정장훈 ( Jang Hoon Jeong ),조문석 ( Mun Seok Cho ) 한국조사연구학회 2009 조사연구 Vol.10 No.2
This paper explores how multiple facets of social capital in Korea affects social conflict. The notion of social capital is composed of several elements including (1) social trust in generalized others (2) confidence in public sector fairness and the principles of democracy (3) social networks and closures and (4) community spirit and collective norms. We particularly examine how these multiple dimensions of social capital affect an individual`s tendency of social conflict orientation. The findings address the following four points. First, an individual, who trusts generalized others in a society, is less likely to be exclusive and conflict-oriented. Second, the more an individual has confidence in the efficacy of democratic processes and public sector fairness, the more (s)he is likely to be social integration oriented. When an individual, in contrast, gives strong support to a particular party (or government in power), the person is more likely to be conflict oriented. Third, an individual who mobilizes exclusive social closures to solve a problem is more likely to be conflict oriented. However, an individual who maintains a variety of inclusive social networks is more likely to be social integration oriented. Finally, the internalization of collective norms does not affect directly the tendency of individual`s social conflict orientation. Increasing social capital at the individual level does not automatically guarantee societal level conflict resolutions. Rather, building extensive social closures based on strong family or hometown ties, school connections, political interests has detrimental effects on social integration and conflict resolutions. More, constructive social integration in a society requires higher level of open social networks, consistent administrative and democratic procedures, and social trust in generalized others.