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6-Sigma경영혁신기법 시행에 따른 방사선과 내부고객만족도의 변화
이근옥,박재성,강충환,김미영,김승식 한국의료QA학회 2005 한국의료질향상학회지 Vol.12 No.1
Background : The concept of 'service' in a hospital is based on the quality of medical staffs who serve as customer-satisfying media, and this is what distinguishes general hospitals from other business corporations in which customer satisfaction is achieved through commercial products. Thus, the internal employee satisfaction is essential in the improvement of the 'service' and subsequent 'competitiveness' of a hospital. The purpose of this study is to establish internal marketing strategies for a general hospital through regular surveys on employee satisfaction. Method : Surveys on employee satisfaction in radiology department were conducted regularly twice a year in a university hospital with 800 beds 2001 in 2004. The subjects of this study were 35 employees who work in radiology department. The authors developed the questionnaires and the surveys were conducted initially during the first 6 months of the year. After necessary improvements were made by applying 6 Sigma techniques, subsequent surveys were conducted during the latter 6 months of the year and the degree of employee satisfaction was compared. Results : Overall satisfaction increased with a constant rate and the authors were able to assess that the hospital is being gradually stabilized. The degree of satisfaction assessed by multiple choices showed only minor changes. However, as a result of focusing on the demands put forth by the employees through the open questions, the degree of satisfaction increased gradually year after year. Conclusions : It is important to heighten the internal employee satisfaction systematically and harmoniously through the assessment on the demands of the internal customers and feedback-based communications between the management officers and the staffs. Continuous surveys on the internal employee satisfaction will serve to be valuable materials in the establishment of internal marketing strategies for a general hospital.
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‘정보공개법’상 국가기밀을 이유로 알권리를 제한하는 것의 타당성
이근옥 한국언론정보학회 2019 한국언론정보학보 Vol.98 No.-
This study aims to exam the validity of how the law on the disclosure of information by public institutions, which marks the 20th anniversary of its enforcement, conforms to the people’s realization of the ‘right to know’ and whether ‘right to know’ is reasonably restricted by ‘National Confidentiality’ in the Official Information Disclosure Act. In this paper, the cases of objection by each agency on the nondisclosure of information, the cases of administrative adjudication, the court precedent and the Constitutional Court’s cases were analyzed. The Supreme Court has shown a tendency to basically focus on the value of public disclosure in a tug of war where legal interests clash between ‘right to know’ and ‘National Confidentiality protection’. The Constitutional Court ruled that the definition of the concept and extent for ‘National Confidentiality’ does not violate void-for-vagueness. Freedom of expression or the ‘right to know’, which is contrary to national interests, may be restricted, but there have been some cases in which it is unclear whether the issue is clearly national interest or the interests of the government. This suggests that the yardstick for the use of ‘National Confidentiality’ may be variable depending on the times and the government. If the connotation and the definition of ‘National Confidentiality’ are integrated into one and clearly presented, it is judged that the people will make more responsible decisions about the legal enjoyment of the ‘right to know’. Other decisions by the judiciary and public institution on the nondisclosure of information are thought to have an antagonism in realizing the ‘right to know’ through the public’s request for disclosure of information.
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‘정보공개법’상 개인정보 보호와 공익의 조화: 코로나19 팬데믹하에서의 프라이버시 침해를 중심으로
이근옥 한국언론정보학회 2020 한국언론정보학보 Vol.103 No.-
This study aims to examine the legal harmony between public interest and the right to privacy. To counteract the spread of the coronavirus disease COVID-19, governments and quarantine authorities have chosen ‘information exposure’ instead of ‘movement restriction.’ This way can be based on surveillance technology, smart-city infrastructure, a culture that tolerates a certain level of surveillance, neither of which can be created overnight. Along with the evaluation that the disclosure of COVID-19 confirmed cases’ movements contributed to the prevention and depending spread of infectious diseases, there was a common opinion that it caused personal information infringement problems due to excessive exposure of personal information. Therefore, this researcher considered the exceptions that must be made public for the public interest and human rights relief, which is an infringement of personal freedom and privacy, as stipulated in Article 9, paragraph (1), item (6) of the Act on Access to Information by Public Institutions. ‘Personal Information Protection Act’ precludes the application of the law in situations of the public health crisis. The problem is that there is no specific agreement on the scope of the rights and protection of information entities and the conditions for restrictions. No specific bill has been prepared, and the subject of handling personal information has been diversified. It is necessary to prepare for conflicts and problems that our society will face when COVID-19 pandemic comes to an end. This study sought to identify legal issues that arise when disclosing personal information and location information of COVID-19 cases. In addition, this study researched the legal harmony between the public interest of the people’s right to know and the right to privacy and presented present legal readjustment measures.
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국가기관이 보유한 정보에 대한 국민의 알권리와 국가의 개인정보 보호의무 간 충돌
이근옥 한국언론정보학회 2022 한국언론정보학보 Vol.116 No.-
It marks the 25th anniversary of the Freedom of Information Act this year. The Freedom of Information Act embodies a set of laws such as the right to know and guaranty to the people have right to know. Moreover, the public interests have been annexed in this Act related to state affairs in order to establish a transparency in state administration. Despite the existence of such specific laws, people have some concerns and constantly criticizing that the administrative office and the judiciary are making a closed decision on the information that the public really wants to know. The main issue was a legitimate concern of the public interest, the range of public matters and public figures. The Court presented a standard judgment to protect and keep confidential the information of personal matters but the management of national affairs don’t need to prevent from the keep disclosed by reason of privacy in advance. However, it has revealed that the disclosure of the budget of the president, local governments, and central government agencies, including the expenses for the promotion of the work is still carried a surreptitious to the public. Although it is possible to separate and disclose personal identification information, as in other precedents, the administrative agency has kept it secret from senior executives and budget execution cases. And the court has repeatedly cited it. Unless this is improved, it is estimated that the right to know about holding information by government institutions will continue to be a wasteful debate
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팬데믹 이후, 알권리 범위 재고찰 — 공무원에 의한 개인정보 유출사례를 중심으로 —
이근옥 (사)한국언론법학회 2023 언론과 법 Vol.22 No.3
연구자는 가족의 안위를 위해 개인정보를 유출했다는 공무원에 대해 재판부가 일응 알권리를 인정하는 부분에 대해 문제제기를 하고, 팬데믹 이후 알권리의 보호 범위는 변화가 필요한지 판례를 통해 검토하였다. 연구 결과, 공무원이 자의로 공개하거나 유출한 확진자 개인정보와 동선을 인터넷 커뮤니티 사이트에 전파한 사건들에 대해서 법원은 가족이나 커뮤니티 구성원들이 감염병 확진자의 정보에 대해 일응 알권리가 있음을 인정하고 있다. 이는 팬데믹과 같은 사회적 재난이 가족의 알권리 범위에 대한 재판부의 규율에 영향을 미쳤을 것으로 추단된다. 감염병과 관련한 개인정보 유출 행위는 대부분이 지자체 공무원과 경찰공무원 집단에 의해 이루어졌다. 공무누설을 사적으로 감행하면서도 이를 공무원 자신이 적극행정의 일환으로 인식하거나, 엄연한 개인정보의 누설을 실수로 가볍게 처벌하는 판례 태도 또한 이러한 행태에 일조했을 것으로 풀이된다. 총 17건의 분석사례 중 1건의 집행유예를 제외한 16건에서 법원은 선고유예로 판단하고 있다. 이러한 솜방망이 처벌은 법질서의 정합성과 위법행위 재발 방지에 효과적인 대처라고 볼 수 없다. 감염병 하에서의 확진자 개인정보는 감염병예방법 제34조의2에서 정한 공개 범위와 공개 시기 및 공개 권한 있는 자에 의해서, 규정대로만 공개되어야 할 것이다. 재판부의 판단처럼 감염병과 같은 재난 상황에서는 일상에서와 달리 알권리를 더욱 넓게 보장해야 할 것인지에 대해서는 우리 사회 숙의를 거친 후에 제도개선 및 법령이 마련되어야 할 것으로 판단된다. The study aims to examine the appropriateness of scope on right to know. In the beginning of the COVID-19 pandemic, our society have instigated this notion of right to know to ensure safety of each individuals and society itself. The divulgence of personal information related to infectious diseases was primarily carried out by controllers on official duties. In response, this researcher examined cases of personal information infringement by public officials during the MERS outbreak and the COVID-19 pandemic, raised questions about some cases that recognized civil servants' right to know for family safety. As a result of the study, the Court’s judge seems like judging legal interests by relying on situational logic, such as different levels of punishment depending on the spread of infectious diseases. Some defendants claimed that the documents should be disclosed to the public quickly rather than protected as confidential, through a case in which public officials divulged COVID-19 cases’ personal information to Internet community sites by the defendants. If the Court sets a precedent for applying the right to know verbally through precedents, it is likely to cause exhaustive controversy over the topography of the right to know whenever the community claims the right to know for its own benefit. Furthermore, this researcher pointed out that will be increase confusion in our community as it is believed that continuing flexible legal interpretations of the right to know in the smart media era with high cognitive sensitivity to personality rights.
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