서울시 의료기관의 외국인환자 유치 준비실태 -병,의원을 중심으로-

성동효 ( Dong Hyo Sung ),진기남 ( Ki Nam Jin ),김장묵 ( Jang Mook Kim ) 한국병원경영학회 2012 병원경영학회지 Vol.17 No.4

The purpose of this study is to examine the preparation of medical institutions for medical tourism and its effects. The sample of this study were 99 case which were selected from Korea Health Industry Development Institute list. Data were collected through the mail questionnaire survey from Sept. 15 to Oct. 30 in 2010. The collected data were analyzed using Chisquare test, t-test. The main findings of study are as follows: Using Chisquare test, we found statistically significant differences in resources prepared for medical tourism between hospitals and clinics. In general, hospitals were well prepared in human resources(e.g., proportion of employees with foreign language capability) and physical resources(e.g., helpdesk, brochures) compared to clinics.

5개 대학병원들의 의사만족도가 조직몰입도에 미치는 영향

김장묵,한주랑,성동효 보건의료산업학회 2014 보건의료산업학회지 Vol.8 No.3

The present study aimed to survey doctors working in five university hospitals about internal customer satisfaction and organization commitment level in order to identify casual relationships through structure equations. According to the analysis, organization management had the biggest impact on internal customer satisfaction level, and the sooner the factor was named personnel, leadership, job, and compensation, the bigger the impact it had on the level. The research model was generally found to be good in terms of goodness of fit, considering the value of x² calculated as 103.314, the degrees of freedom of 38, GFI 0.924, AGFT 0.868, NFI 0.888, CFI 0.925, and RMSEA 0.086. In conclusion, the internal customer satisfaction level of doctors was significantly proportionate to organization commitment by means of their general satisfaction level, while also being directly proportionate to organization commitment (p<0.05). Meanwhile, statistical significance could not be found when measuring the effects of the doctors’ basic characteristics on the levels of internal customer satisfaction and general satisfaction in hospitals.

한국 병원의 물류관리 및 공급사슬관리(SCM)에 대한 실태 연구 : 5개 종합병원을 중심으로

김성호(Sung-Ho Kim),성동효(Dong-Hyo Sung) 한국디지털콘텐츠학회 2020 한국디지털콘텐츠학회논문지 Vol.21 No.1

Supply Chain Management(SCM) is primarily concerned with general strategies for improving the processes of logistics. For most of the Korean hospitals, however, SCM is almost equivalent to cost reduction strategies, and research on SCM is still its early stage. This article is a case study based on face-to-face interviews with logistics working in the major five Korean general hospitals. This research concludes that the hospitals concerned have not sought cost reduction in logistics in order to defuse any crisis in the overall management. Instead, it seems that their systemic approaches to logistics aim at enforcing a centralized control of their enlarging systems, promoting the staffs conveniences, and streamlining work procedures.

병원 간호사의 스마트 폰 의료관련 앱(APP) 사용의도 영향 요인

심윤복,서영준,김장묵,김성호,성동효 한국보건행정학회 2012 보건행정학회지 Vol.22 No.2

The purpose of this study is to investigate the determinants of intent to use a medical-application(M-APP) smart phone in the nursing department of a university hospital in Korea. The independent variables used in the study are performance expectancy, effort expectancy, social influence, facilitating condition, attitude toward using technology, self efficacy, anxiety, ability to use a smart phone easily and socio-demographic characteristics. The sample used in the study consisted of 378 nurses selected from two university hospitals located in Seoul and Wonju, Korea. Data were collected with self-administered questionnaires and analyzed using multiple regression analysis. The results of this study revealed 5 independent variables of attitude toward using technology, self efficacy, anxiety, ability of using APP and interest in smart phone have the significant effect on the intent to use the M-APP. The results imply that the hospital administrators and nursing managers should try to give more chances to learn the skills of using M-APP, provide sufficient resources and establish the stable hospital information system in order for their employees to use the M-APP more easily at their working places.

의료관광 유치기관 종사자의 문화적 역량 : 서울시 의료기관 사례

진기남 ( Jin Ki Nam ),김진주 ( Kim Jinjoo ),성동효 ( Sung Donghyo ),황슬기 ( Hwang Seulki ),정원주 ( Jung Wendy Won Ju ) 한국보건사회연구원 2010 保健社會硏究 Vol.30 No.2

국제적으로 가장 빠르게 성장하고 있는 산업중 하나인 의료관광은, 현재 많은 국가들의 신성장동력으로 간주되고 있다. 의료관광에서 인적자원은 핵심성공요인 중의 하나로 꼽히며, 특히 이들의 문화적 역량이 중요하다. 기존의 국내 연구들은 주로 의료관광의 주요성공과 활성화 요인으로 마케팅 전략과 정책에 대한 내용을 다루었지, 문화 이슈를 다루지 않았다. 본 연구에서는 1) 해외환자 유치 의료기관 종사자의 문화적 역량 수준을 하위차원별로 비교분석하고, 2) 의료기관 종사자의 사회인구학적 특성과 조직의 특성에 따른 문화적 역량의 차이를 분석한 후, 3) 문화적 역량에 대한 인과모델을 검증하는데 그 목적이 있다. 이에 따라, 본 연구를 위해 서울소재의 의료관광 유치기관 중 20개소 의료기관의 종사자 124명을 대상으로 한 달간 설문조사를 실시하였다. 연구의 주요결과는 다음과 같다. 첫째, 문화적 역량의 5개 하위요인별 수준을 비교분석 한 결과, 배타성 점수가 가장 낮게 나타나서, 이 문화적 역량 수준이 상대적으로 높은 것으로 나타났다. 다음으로 타문화 존중감, 경시성, 우월성, 자만심의 순으로 나타났다. 둘째, 해외거주경험과 외국어 구사능력이 있는 경우 문화적 역량이 높게 나타났다. 셋째, 의료관광 교육의 문화적 역량에 대한 효과가 일관되지 않았다. 넷째, 의료기관의 유형에 따른 문화적 역량의 차이가 있었다. 의원의 경우 병원에 비해 문화적 역량이 높았다. 이 연구가 시사하는 바는 첫째, 의료와 문화에 대한 교육컨텐츠가 개발되어야 하겠고, 둘째는 의료관광 전문인력에 대한 채용기준의 재설정이 필요하다는 것이다. 추후 연구에는 다른 지역과 여러 분야에서의 문화적 역량 수준이 분석되어야 하겠다. Medical Tourism has emerged as new growth engine for many countries. With globalization of medical tourism, human resource became one of the critical success factors. However, past studies which focused on the medical tourism policy and the marketing strategy failed to identify the cultural competence of healthcare providers. This study aims to (1) identify the level of global healthcare providers` cultural competence and to (2) find out the factors (socio-demographic characteristics, organizational characteristics) influencing the cultural competence. We used the questionnaire survey method for data collection. The questionnaires contained 2 categories(organizational characteristics and socio-demographic characteristics). We interviewed 124 employees of medical institutions. We used the regression analysis method to predict the cultural competence. By using MANOVA, we found the difference in the level of competence among the subcomponents(self-conceit, superiority, respect for other cultures, disregard). Regression analysis showed that overseas experience, fluency of foreign language, medical tourism education and type of medical institution influenced the cultural competence. These results imply that we need to develop the training contents and methods to enhance the cultural competence.

사례연구 : 사례연구를 통한 소송이외의 의료분쟁 해결방안의 검토와 개선방안

강의성 ( Eui Sung Kang ),김장묵 ( Jang Mook Kim ),성동효 ( Dong Hyo Sung ),목남희 ( Nam Hee Mok ) 한국병원경영학회 2013 병원경영학회지 Vol.18 No.3

Medical litigation, as a method of resolving medical disputes, has been a huge burden on both the patient and medical institution as it is both costly and time-consuming. The Korea Medical Dispute Mediation and Arbitration Agency has created a dispute mediation process as a method of alternative dispute resolution(ADR). Being in its early stage of implementation, there are still areas requiring improvement as some functions overlap with the Korea Consumer Agency`s damage redress and mediation process. This study examines the problems of existing practices in medical litigation while reviewing the mediation process of the two agencies from legal/administrative aspects, and provides an in-depth analysis of the situation through case studies and interviews. While the Korea Medical Dispute Mediation and Arbitration Agency offers many advantages in resolving medical disputes, there must be a distinct division of roles and mutual cooperation with the Korea Consumer Agency. Considering the increasing amount of compensation in medical disputes, medical professionals are being requested to carry medical malpractice insurance. However, this has yet to become a general trend in the medical field despite the growing social demand. As such, the coverage of medical malpractice insurance should be expanded to prevent medical accidents from escalating into medical disputes, thus acting as a social safety net. This study seeks to examine the methods of medical dispute resolution and to allow institutional provisions to reduce the social costs arising from such disputes.

미국 보건의료산업의 공급사슬관리(SCM) 연구동향 고찰을 통한 전략적 도입의 타당성 평가

김성호 ( Sung Ho Kim ),김영훈 ( Young Hoon Kim ),김장묵 ( Jang Mook Kim ),성동효 ( Dong Hyo Sung ) 한국병원경영학회 2015 병원경영학회지 Vol.20 No.3

This paper attempts to critically review the status of supply chain operations in the healthcare field in an attempt to address what has been done in academics as well as the practitioner`s field to gain insight where future research efforts should be addressed. Based on literature set through review on previous studies, literature published within the past 10 years will be reviewed. The purpose of the study can be summarized as follows. First, overviews of healthcare SCM. Second, comparative studies on commercial SCM and healthcare SCM. Third, major tools in SCM. Finally, the barriers of adopting healthcare SCM. The findings of this study reveals potential benefits from using supply chain management tools. Although research and case studies in healthcare industries are not as extensive as in other industries, a clear trend appears to be forming in that deployment of supply chain management indeed generates consumer and provider`s surplus from which the entire society would benefit.

중소병원의 내부서비스질의 요인이 고객지향성에 미치는 영향

김성호 ( Sung Ho Kim ),김영훈 ( Young Hoon Kim ),김장묵 ( Jang Mook Kim ),성동효 ( Dong Hyo Sung ) 한국병원경영학회 2012 병원경영학회지 Vol.17 No.2

This study aims to suggest managerial strategies for strengthening their competitiveness via analyzing and determining factors to help improve customer orientation and internal customer satisfaction. Furthermore, this study aims to find out the factors of internal service quality affects job satisfaction and customer orientation. The data was collected in 5 small and medium hospitals on 215 workers who had direct interactions with customers. Through regression analysis, all factors of internal service quality affects job satisfaction, however only two factors, credibility and sympathy appeared to affect customer orientation.