전시회 참가업체 종사자의 역할스트레스, 소진 및 이직의도 관계 연구

김흥렬 ( Heung Ryel Kim ) (사)한국마이스관광학회(구 한국컨벤션학회) 2013 MICE관광연구 Vol.13 No.2

The purpose of this study tries to examine and analyze the relationships among role stress, turnout and turnover intention of exhibitor employee in the exhibition. Among 270 questionnaires, 246 respondence were collected. The results of this study are as follows. First, as the result of analyzing the factors for the role stresses of employees in participating companies, ``role conflict``, ``role ambiguity``, ``role overload``, ``repetitive work`` of the four dimensions were derived, and Turnouts were found to be 3 dimensions(emotional exhaustion, depersonalization, reduces personal accomplishment). Second, as the result of empirical analysis, the role stresses of employees were found to have significantly positive effects on turnout. Among the role stresses of employee in exhibitor, ``role ambiguity`` and ``repetitive work`` factor were found to have significant effects on turnout, but ``role overload``, ``role ambiguity`` factors were found to be not significant on the ``depersonalization`` and ``reduces personal accomplishment`` factors of turnout. Third, turnouts of exhibitor employee were found to have significantly positive effects on turnover intention. Especially, ``depersonalization`` and ``emotional exhaustion`` factors of turnout had positive influence on turnover intention, but ``reduces personal accomplishment`` factor was found to be not significant.

은유적 개념요소의 디자인구조 표현에 관한 연구

김흥렬 ( Kim Heung Ryeol ) 한국화예디자인학회 2017 한국화예디자인학 연구 Vol.36 No.-

21세기 첨단사회에서도 디자인은 새로운 형태와 가치로 빠르게 변하고 있다. 특히 디자인 구조를 생성하는 방법은 많은 디자인 현장과 교육에서 지속적인 연구가 필요하다. 본 연구는 은유적 개념을 통한 디자인구조 표현을 단계적이고 논리적으로 가시화 하는데 연구의 목적이 있다. 디자인 조형구조를 표현하는 방법은 다양하지만 은유적 접근은 대체적으로 제품디자인을 중심으로 나타난다. 관련 선행연구는 대부분 제품조형의 은유적 표현사례, 디자인 감성구조를 바탕으로 연구되어 있다. 따라서 은유적 디자인구조 표현방법을 연구범위로 하고 연구단계를 디자인 조형정의, 개념요소의 분류, 은유적 요소의 적용단계, 기초 디자인 교육을 통해 방법제시로 한다. 제품디자인 중심으로 애플, 무인양품, 뱅앤올룹슨 등의 제품에서 브랜드의 철학과 디자인 조형 가치의 중요성은 나타난다. 디자인 형태와 구조에서 기하학적, 유기적 구조와 자연 등의 모방을 통한 형태 응용은 많은 디자이너들이 디자인구조를 접근하는 수단으로 사용 하였다. 선행연구를 기반으로 개념요소를 상징적, 은유적, 그리고 경험적 개념으로 분류하고 디자인 생성단계로 상징성에서 개념은 가시화되어 은유적 표현을 통해 구조화 된다. 개념요소의 디자인구조 표현단계를 기초 디자인교육을 통해 무형 주제와 유형 주제를 개념을 설정하고 상징화 과정과 은유적 단계를 거쳐 디자인 조형구조로 표현되는 프로세스를 제시하였다. 연구를 통해 생성된 디자인구조 표현방법은 다양한 디자인범위에서 활용될 수 있고, 각 요소별로 세분화된 후속 연구로 이어가야 한다. In the 21st century, design is rapidly changing to new forms and values. In particular, the method of creating a design structure requires continuous research in many design sites and education. The purpose of this study is to visualize the representation of design structure through metaphorical concept step by step and logically. Although there are many ways to express the design formative structure, the metaphorical approach is mainly focused on product design. The related studies are mostly based on the metaphorical expressions of product formative design and the design emotional structure. Therefore, the method of expression of metaphorical design structure is defined as research scope and the research stage is defined as design formative definition, classification of conceptual element, application step of metaphorical element, basic design education. Focusing on product design, the importance of brand philosophy and design formative value appears in products such as Apple, MUJI, and Bang & Olufsen. In the design form and structure, the shape application through imitation of geometric, organic structure and nature is used by many designers as a means of approaching the design structure. Based on the previous research, conceptual elements are classified into symbolic, metaphorical, and empirical concepts, and symbolic concepts are visualized as metaphorical expressions. The design process of the concept element and the structural expression stage are introduced. Through the design education, the concept of the intangible subject and the type theme is set up, and the process expressed through the symbolization process and the metaphorical stage is presented. The method of expressing the design structure created through the research can be used in various design scope, and it should be continued to the subsequent research which is divided into each element.

확장된 계획행동이론을 통한 테마파크 방문에 대한 행동의도 연구

김흥렬(Heung Ryel Kim),이태희(Tae Hee Lee),윤설민(Seol Min Yoo) 한국관광연구학회 2010 관광연구저널 Vol.24 No.2

This study was conducted to ⑴ examine the effect of attitude, subjective norm, perceived behavioral control, and playfulness in explaining about behavioral intention of visitation in theme park, i.e., test the theory of reasoned action (TRA), the theory of planned behavior(TPB), and the extended theory of planned behavior, ⑵ verify characteristics of groups, departmentalized by playfulness. The results of this study elicited some implications. First, the results from hierarchical regression analysis indicated that behavioral intention about visiting in theme park was explained 29.3% by the theory of reasoned action and 35.0% by the theory of planned behavior. When playfulness was added into the theory of planned behavior, the variance was increased into 39.0%. Second, departmentalizing result of groups, based on the mean and scale of playfulness, showed that 「high playfulness group」 seemed to have higher mean about attitude, subjective norm, perceived behavioral control, behavioral intention than 「medium/low playfulness group」.

의료서비스품질의 중요도와 성취도 비교 연구

김흥렬(Heung Ryel Kim) 한국관광연구학회 2012 관광연구저널 Vol.26 No.5

This study aims to identify the attributes for medical service quality in Daejeon metropolitan city using IPA. Through documentary records and making of models of this research, we used variables of medical service quality. The results are as follows. First, as the result of analyzing the factors for medical service quality, 5 factors of ``expertise``, ``reliability``, ``hospitality``, ``accessibility``, and ``convenience`` were derived. Second, difference of t-test between importance-performance was that there were statistically significant difference (p<0.01) in ``expertise``, ``reliability``, ``hospitality``, ``accessibility``, and ``convenience``. Third, as for quadrant I (Keep up the Good Work) in assessing the results of IPA, attributes relating to ``reliable medical service``, ``solve interested``, ``medical advice available time``, ``equipped with the latest medical equipment``, ``employees dressed in neat``, ``clean toilet``, ``medical knowledge of doctors and nurses``, ``promised health care providers``, ``ensure safety and reliable``, ‘trusted medical`` requires sustainable attention to enhance satisfaction as key factors. Forth, as for quadrant II(concentrate here) in assessing the results of medical service quality, attributes relating to ``keeping work-related appointments``, and ``provide medical services within the time promised`` requires to manage, enhance satisfaction as key factors. Finally, medical service qualities were found to have significantly positive(+) effects on customer satisfaction.

문화관광형시장 육성사업 효율성 측정에 관한 연구

김흥렬(Heung Ryel Kim) 한국관광연구학회 2015 관광연구저널 Vol.29 No.3

The purpose of this study tries to analyze the efficiency of promoting cultural tourism markets to provide as a policy-relevant informations. Data envelopment analysis about 29 cultural tourism markets results were as follows; First, the cultural tourism markets where have relative highly efficiency are Gokseong train village market, Pohang bamboo market, Young-hae market, Seogwipo Olle Market, Jeju Folk ohiljang, Suwon paldalmun market. These markets are worth much about the resource, and evaluated to see and enjoy high satisfaction with the street and in conjunction with the sights around there were many tourists visit the market with high efficiency. On the other hand, the cultural tourism markets where relative low evaluated as are Mokpo Fish Market, Central Market Pyeongtaek International, Yakryeong market among the analyzed markets. Second, Among the nine markets which supported continuously, Seogwipo Olle Market, Suwon paldalmun market was relatively high efficiency, Kumsan market was estimated to have the lowest relative efficiency score by 0.707. Third, Among the twenty markets which assisted in short-term, Jagalchi market, Gokseong train village market, Pohang bamboo market, Young-hae market, Jeju Folk ohiljang was identified as a high relative market efficiency, Mokpo fish market was estimated to have the lowest relative efficiency score by 0.525. In order to leave the traditional market alive must create new value. In other words, the product space, not only traded services are self-sustaining strengthen market transactions through the ``paradigm shift`` in a variety of experience as a traditional market and continually strive to find ways to be a competitive advantage.

지역축제 환경단서와 체험이 만족도와 행동의도에 미치는 영향 연구

김흥렬(Heung Ryel Kim),이광옥(Gwang Ock Lee) 한국관광연구학회 2012 관광연구저널 Vol.26 No.2

This research was conducted on the visitors of the 2011 Geumsan World Ginseng Expo to provide implications about the importance of physical/environmental factors of the regional festivals by examining the effects of the environment cues and experiences of festivals on the degree of satisfaction and the behavioral intention, and the research results are as follows. First, as the result of analyzing the factors for the environmental cues of 22 regional festivals, 4 factors of 「contents/participating benefits」, 「gifts / food」, 「traffic / accessibility」, and 「convenience facilities」were derived and experiences were found to be 4 dimensions (「educational」, 「enjoyable」, 「deviant」, and 「entertaining」). Second, as the result of empirical analysis, the regional festival environmental cues were found to have positive effects on the degree of satisfaction. Among the environmental cues, 「contents / participating benefits」and 「convenience facilities」factors were found to have significant effects on the degree of satisfaction at the significance levels of p<0.01 and p<0.05, but 「gifts / food」and 「traffic / accessibility」factors were found to be not significant. Third, the regional festival experiences were found to have significantly positive (+) effects on the degree of satisfaction. Finally, the festival satisfaction was found to have positive (+) effects on the behavioral intention of visitors, that is, return visits, recommendation intention, and oral transmission intention.

문화관광형 전통시장의 관광매력성 중요도와 만족도 비교연구

김흥렬(Heung Ryel Kim),이준재(Jun Jae Lee) 한국관광연구학회 2011 관광연구저널 Vol.25 No.5

The purpose of this study was to evaluate the tourist attractiveness of traditional marketplaces, and to find the difference. The results are as follows. First, the results of the factor analysis about tourist attractiveness were presented in seven factors. There were identified Novelty, experientiality, authenticity, warm and friendly emotion, accessibility, convenience, hedonic. Second, difference of t-test between importance-performance was that there were statistically significant difference (p<0.05) in experientiality, accessibility, convenience, but were not statistically significant with Novelty, authenticity in visitors. Merchants, on the other hand, there were also statistically significant difference (p<0.05) except experientiality, warm and friendly emotion. Third, the results of IP analysis revealed that tourist attractiveness of Onyang oncheon traditional marketplace were based on authenticity, Accessibility, convenience, warm and friendly emotion in visitors, and were on Accessibility, convenience, warm and friendly emotion in merchants. Finally, as for quadrant II(concentrate here) in assessing the results of IPA, attributes relating to Novelty in visitors, warm and friendly emotion in merchants requires to manage, enhance satisfaction as key factors.

복합여가공간의 물리적 환경이 감정반응과 만족에 미치는 영향 연구

김흥렬(Heung Ryel Kim) 한국관광연구학회 2011 관광연구저널 Vol.25 No.4

본 연구는 고유의 공간적 특성화, 다양화로 웰빙과 친건강을 표방하는 복합 여가공간인 찜질방의 물리적 환경, 고객감정 그리고 만족 간에 어떠한 영향관계가 있는지에 대한 실증연구를 통하여 현재 중요시되고 있는 찜질방 여가활동의 중요성과 향후 효율적 운영과 나아가야 할 방향성을 제시하고자 하는데 연구의 목적을 두고 있다. 연구 결과는 다음과 같다. 첫째, 복합 여가공간으로서 찜질방의 물리적 환경을 구성하는 요소는 5가지 차원으로 조사되었으며, 찜질방의 물리적 환경은 고객이 느끼는 긍정적 감정과 부정적 감정에 직접적으로 영향을 미치는 것으로 나타났다. 둘째, 고객의 찜질방에 대한 긍정적 감정과 부정적 감정은 고객만족에 긍정적 영향과 부정적 영향을 미친다. 이와 같은 사실은 물리적 환경에 의해 발생된 감정 반응은 고객만족에 영향을 준다는 것을 의미한다.

리빙 제품디자인에 적용된 감성조형에 관한 연구

김흥렬 ( Kim Heung-ryeol ) 한국디자인트렌드학회 2009 한국디자인포럼 Vol.22 No.-

본 연구는 리빙 환경에서 제품디자인에 적용된 감성조형의 조건과 특징, 그리고 다양한 사례를 통해서 감성도구로서 디자인의 가치를 재조명하고 적절한 방향을 제시 하고자 한다. 라이프스타일의 변화는 아날로그적 가치를 재평가하게 하였고, 점점 더 진화되어가는 디지털 기술과 문화를 통해 인간의 본질에 대한 탐구를 계속하게 만들었다. 변화하는 리빙 환경은 제품디자인의 전통적인 방법과 프로세스를 다각화 시켰으며 개인과 가족의 생활양식을 새로운 패러다임으로 확산시켰다. 이러한 환경은 디자인이 단순히 조형의 대상으로 접근하여 구조적인 가치로서의 만족을 느끼는 현상이 아닌, 과학화로 이미 상실되거나, 상실되기 쉬운 디자인의 비인간화 현상을 해결하려는 감성적 노력의 도구로 사용목적을 두게 하였다. 특히, 21세기를 기점으로 인간 내면과 자연과의 유기적인 조화를 모색하고 자원절약과 인간 본질 회복이라는 목표를 지향하는 이슈가 디자인분야에서 빠르게 확산되어 물질적인 가치보다 정신적인 가치를 목표로 하는 연구와 개발이 이루어지고 있다. 디자인 조형과 감성은 디지털과 아날로그라는 접근 기술은 다르지만 시각적 스타일은 촉각적 감각으로, 기능적 효율은 이미지의 개념 가치로, 지금보다는 내일을 보는 에코적 사고 등으로 다양한 방법을 제시하고 있다. 리빙 환경에서 디자인의 가치는 단순히 조형을 기반으로 한 형태적 구조접근으로는 해결될 수 없는 감성의 영역이 존재함으로 가장 보편적인 개념으로 감성디자인이라고 정의하고 명칭하기로 한다. 본 연구는 리빙 제품디자인에 적용된 감성조형 도출을 위해 사용자 환경과 물리적, 심리적 조형, 개념원리 및 그에 따른 접근방향을 제시하였다. The studies wish to review value of design and present suitable direction by a sensitivity tool through condition and characteristic, and various example of sensitivity modeling that is applied in product design in living environment. Change of lifestyle made to continue quest for human`s essence through digital and culture that revaluated Analog value, and is extinguished gradually better. Changed living environment did so that diversify traditional method and process of product design and did individual and family lifestyle so that diffuse through new paradigm. This environment was lost already, or did use purpose two crabs by tool of effort the sensitivity enemy to solve dehumanization phenomenon of design that is apt to be lost by science that is not phenomenon that design feels satisfaction as structural value approaching by target of style simply. Specially, issues that 21th century floral tributes that is organic with human inside and nature by origin grope and intends target called resource reduction and human essence recovery is spread fast in design and study and development that do more spiritual value than material value are achieved. Design style and sensitivity access technology called digital and analogue differs but visual style is sense the sense of touch enemy, functional efficiency is concept value of image, is presenting various method to accident back the echo enemy who will see tomorrow than now. Value of design decides to define that it is sensitivity design to concept that is the most universal that area of sensitivity that can not be settled to formal structure vicinity that do based on style simply exists and do name in living environment. The studies presented user environment division physical, psychological style, concept principle and accordingly access direction for sensitivity design style deduction which is applied in living product design.

여가활동으로서의 찜질방 동기, 체험, 행복 간의 관계

김흥렬(Heung Ryel Kim) 한국관광연구학회 2010 관광연구저널 Vol.24 No.3

Jjimjilbang as a leisure complex is oriented for well-being and health- friend. With the recognition of the importance of leisure activities in Jjimjilbang, this empirical study tries to examine and analyze relationships of motivation, experience and happiness. The results of the study are as follows: First, according to analysis results about the effect relationship among motivation, experience and happiness as leisure activity, motivation showed its positive effects on experience. Especially, the factors of 「interpersonal relationships pursuit motivation」and 「alternative means pursuit motivation」were effected positively by experience. Second, it showed that experience had statistically significant influence on happiness. Especially 「peripheral experience」 of experience was a significant effect on economic, health, leisure and freedom, accomplishment and self- acception of happiness factor and all factors of happiness was not effected by 「primary experience factor」.