A study on the relationship between online banking service and customer satisfaction in Ho Chi Minh city : A study on the relationship between online banking service and customer satisfaction in Ho Chi Minh city

팜띠투하 숭실대학교 대학원 2013 국내석사

In the trend of international integration like now, investment and development e-banking services is one of the measures to increase the competitive position of a number of Vietnam commercial banks in market. With desire to bring satisfaction to customers and enhance the competitiveness of the bank, the subject entered the study of customer satisfaction with e-banking services and offer solutions to enhanced the quality of banking services. Many studies on quality of service, including service quality SERVQUAL model (Parasuraman & CTG 1988), Quality function model (Gronross, 1983, 1990). Model of service quality on customer satisfaction at BIDV Le Thanh Hung. From the top model with the consultation of experts on bank interest cost as a basis to form a measurement model for service quality research variables are set with the hypothesis to assess the quality of e-banking services component to individual customers through customer satisfaction at some banks in Ho Chi Minh City area. The question of whether the customer satisfaction with the retail banking services / products and how that leads to customer satisfaction / dissatisfaction. To find the answer to this question, the author valuation factors affecting the quality of e-banking services and customer satisfaction based on the model - the relationship between the quality of e- banking services and customer satisfaction.

Exploring of utility factors that affect intention to use, satisfaction and loyalty in B2C/P2P car-sharing economy

이선메 KDI School of Public Policy and Management 2015 국내석사

The Sharing economy has been disseminating and disrupting traditional industries across the world. Although the sharing economy is still fledgling, relatively little comprehensive research has been carried out on the sharing economy. Applying an extended utility model modified from the previous studies, this research investigates the relationships of the types of utilities affecting satisfaction and loyalty as well as a willingness to use the service in the two studies. Study 1 examines the effects of the level of utility related to the levels of satisfaction and loyalty to existing users and intentions to use and expected satisfaction to potential users of B2C car-sharing service and study 2 analyzes the effects of their intension and levels of expected satisfaction to potential users to the P2P car-sharing service. Factor Analysis, regression analysis, ANOVA are applied to examine relationships. The results revealed that the effect of perceived utilities differs between user satisfaction and overall potential users for car-sharing economy; and the effect of perceived utilities differs between B2C and P2P car-sharing economy and some common factors affect both users/non-users and B2C/P2P car-sharing economy. Finally, the findings of this study provided managerial and policy implications not only for sharing economy service startups but also for traditional industry companies and theoretical implications to academia.

(The) Relationship Between Satisfaction and Travel Characteristics of International Tourists in Luang Prabang, Laos

Seng Aloun Sounthaly 서울대학교 대학원 2018 국내석사

The tourism development is growing rapidly in the world especially in developing countries. In Laos, tourism is the second most important industry, and provide significant revenue to the economy. To encourage the strategy, the Lao PDR started planning for developing and promoting various tourism destinations. Luang Prabang is one of the targets of tourism development based on the Lao national development plan due to the town’s fame for its cultural and natural diversity. To increase tourists’ visitation of Luang Prabang, and to encourage the consumption of products and services, and increase repeated visits, the tourist satisfaction needs to be measured. Tourists' satisfaction is perceived as an assessment tool to evaluate travel experiences. Hence, the achievement of best tourists' satisfaction is essential for the succession and survival of the destination. High visitor satisfaction lead to positive promotion through word-of-mouth, and consequently to revisits, which ultimately affect the financial performance of suppliers associated with the tourism industry. Therefore, a comparative analysis of different type of tourists is required to better understand the importance of the markets with their different travel characteristic and satisfaction. This study aims to gain a better understanding of satisfaction of nature and culture based tourist by examining their experiences. The difference between their satisfaction level and travel characteristics are needed more clarification analysis and compare. These also explore the direct impacts of the perceived experiences and individual characteristics and overall satisfaction. Such information can be very useful for planners to improve the attractiveness of the destination for the longer term. It should contribute to understand the relationships between international tourists’ characteristics, and their level of satisfaction. This can also help policymaking in formulating future strategies for tourist destination management, contributing to sustainable development, especially in Luang Prabang Province. This research has two objectives: 1) to examine the relationship between socio-demographic aspects, travel characteristics of international tourists and the categories of tourist defined based on the most popular destinations; 2) to examine whether there are differences in international tourist satisfaction levels based on different aspects of Luang Prabang tourism. The survey was conducted from April to September 2017 at three selected main points, Luang Prabang International airport; traditional-cultural tourist places; and natural tourist places. A total of 2,011 surveys were completed. This study employed descriptive statistics to analyze the demographic data. Chi-Square, t-test and one-way ANOVA were used to reveal the relationship among socio-demographic aspects of international tourists, and to examine international tourist satisfaction. The result of the study shows that there is a difference in socio-demographic aspects and travel characteristics among the three types of tourists, namely the eco-tour tourists, cultural/historic tourists, and the tourists who like to visit eco-tour and cultural sites. Furthermore, the analysis of the satisfaction level of tourists shows that the eco-tourists are highly satisfied with accommodation standard, followed by tourism attraction. The cultural tourists show high satisfaction overall in most of the aspects measured. the eco-tour cultural visitors have higher satisfaction level in tourism attraction, accommodation, public safety and security, than other tourist types.

An Exploratory Study on Effects of Patient-Doctor Communication Factors to Influence on Medical Outcome: Applying RIAS

이윤정 서울대학교 대학원 2017 국내석사

Patient-centered care is emerging that takes the patient-doctor relationship into consideration and emphasizes patient preferences and opinions in decision-making. Physician-patient communication are important in that it is the beginning of the patient-physician relationship to understand the patient's expectations through dialogue, and they can make productive decisions through mutual agreement. In Korea, research on determinant factors such as patient's demographic factors and patient-doctor relationship factors were active however studies on the factors of communication are insufficient. Moreover, it is rare to analyze dialogue and counseling from the perspective of two-way communication. As the consequences, there has been little research on the inclusion of both the patient factor and physician factor considering satisfaction study. Very little is known about the effect of two-way communication and its determinants. For that reasons, present study tried to find out whether there was difference between patient's and physician's perceived satisfaction and investigated the factors that affected to the satisfaction gap. In addition, study analyzed the real time medical communication and examined the result illustrated the satisfaction gap. This study aims to investigate to measure satisfaction perception gap between patient and doctor and use RIAS method to analyze the doctor and patient consultation to figure out reality of medical communication in Korea. 103 outpatients who were older than 18 years old accepted to participate in the study. Two private Orthopedics hospitals permitted to study and 5 doctors agreed to participate in this study. Recording their medical consultation and post-treatment survey was conducted at two private hospitals in Seoul. Patient questionnaires measured the patient's general information, trust toward doctor, patient's self-efficacy in communication, beliefs and patient's self-reported satisfaction. Doctor's questionnaire was asked about physician's age, gender and doctor's perceived patient satisfaction. Recording was analyzed through RIAS to extract communication factors. Wilcoxon signed ranks test was used to determine the difference between patient self-reported patient satisfaction and doctor's predicted patient satisfaction. Spearman's correlation was used to confirm the correlation between variables. Ordinal logistic regression analysis was performed to investigate the factors affecting the satisfaction gap and RIAS was used for examining present situation of medical communication in orthopedics. Result showed significant difference in patient satisfaction and doctor satisfaction. As expected, both patient's and doctor's factors explained the gap: Patient's age, patient's self-efficacy in communication, patient's trust, doctor' s positive talk, and doctor's open-ended questions. Notably the number of visits were positive relationship with satisfaction gap. In addition to identifying presence of satisfaction differences, this study analyzed whether patient-doctor communication patterns differed by gap size. Consequently, high satisfaction gap group had higher percentage in doctor's closed-ended questions, doctor's information giving, doctor's facilitative talk, and patient's information giving. Group which had low satisfaction gap had higher percentage in doctor's open-ended questions, doctor's directive talk, doctor's emotional talk, doctor and patient's positive talk, patient's questions and patient's facilitative talk. Patient's emotional talk had similar percentage in two groups. Based on the results, present study emphasized suggestions. (1) In order to improve patient satisfaction in the future, it is desirable to set the patient-doctor relationship as the unit of analysis relationship and make efforts to include it into major variables; (2) More attempts are needed to find out and measure the communication variables of the healthcare provider, including the variables identified in this study; (3) Theoretical basis is needed to explain this outcome; (4) It is necessary to identify the characteristics of the patients especially those who recognize the gap significantly and find the improvement for narrowing gap. Even though present study has various limitations, it is a new attempt to analyze determinants of satisfaction gap. Also, it is necessary to use variety of international research approaches including RIAS. This study expects to trigger for patient centered medical care related researches.

사회복지시설 돌봄 종사자의 일-생활 균형이 삶의 만족에 미치는 영향에 관한 연구 : 마음챙김, 성장 마인드셋 매개효과를 중심으로

임정원 숭실대학교 대학원 2024 국내박사

Satisfaction with life has long been regarded as an important indicator of happiness, and the UN General Assembly has also emphasized the value of improving it. Maintaining a work-life balance is an important challenge in modern society, and a good balance improves individual health and organizational performance, but technological development and increased connectivity lead to stress and decreased life satisfaction. To solve this problem, various approaches such as work-life balance, mindfulness, and growth mindset are needed. This study investigated the effect of work-life balance on life satisfaction and explored whether mindfulness and growth mindset play a mediating role in this process. As a result of conducting a survey on care workers in social welfare facilities and analyzing data using SPSS 24.0 and AMOS 26.0, it was confirmed that life satisfaction significantly increased as the balance between work-life balance (work-family balance, work-leisure balance, and work-growth balance) increased. In addition, it was found that mindfulness and growth mindset positively mediate this relationship. As a result of this study, first, work-family balance, work-leisure balance, and work-growth balance as work-life balance were verified to have positive effects on life satisfaction. Second, as a work-life balance, work-family balance, work-leisure balance, and work-growth balance were found to have a positive effect on mindfulness. Third, work-family balance, work-leisure balance, and work-growth balance as work-life balance were verified to have positive effects on growth mindset. Fourth, mindfulness was verified to have a positive effect on life satisfaction. Fifth, the growth mindset was verified to have a positive effect on life satisfaction. This study is meaningful in confirming that work-life balance is important for individual happiness and development in work-life balance and suggesting directions for improvement. In this study, the academic implications are as follows. First, it was demonstrated empirically that the balance between work and personal life is an important prerequisite for improving their overall quality of life due to the nature of work that has a large emotional and physical burden on social welfare facility workers. Second, it was confirmed that mindfulness and growth mindset act as important parameters in the relationship between work-life balance and life satisfaction. Third, it was suggested that organizational and policy intervention measures are needed to increase the life satisfaction of social welfare facility workers. Fourth, the need for various support measures was confirmed so that care workers in the field of social welfare can maintain individual quality of life and increase satisfaction in the workplace. Fifth, the necessity of a convergent approach to the interaction of work-life balance, mindfulness, and growth mindset was emphasized. This study will make an important contribution to improving working conditions and increasing life satisfaction by emphasizing the importance of work-life balance not only for caring workers but also for general office workers. The practical implications of this study are as follows. First, mental health support programs such as mindfulness can play an important role in maintaining the self-care and emotional well-being of care workers. Second, the growth mindset provides practical implications for helping caregivers maintain a positive attitude toward their jobs and accept challenging situations as growth opportunities. Third, flexible working hours are effective in improving the work-life balance and improving life satisfaction of caregivers. Fourth, this study emphasized the need for an approach that comprehensively considers work-life balance, mindfulness, and growth mindset. Fifth, it was emphasized that organizational support and policy intervention were needed to promote the life satisfaction of care workers. In conclusion, this study empirically investigated the effect of work-life balance of social welfare facility caregivers on life satisfaction, mindfulness, and the mediating role of growth mindset. Academically, the theoretical basis for in-depth understanding of the interaction between work-life balance and life satisfaction was expanded, and the necessity of convergence research between various disciplines was suggested. In practice, the importance of organizational support and policy intervention that can promote the life satisfaction of caregivers, and the necessity of introducing training programs and flexible work systems were emphasized. This study will be useful basic data not only for the field of social welfare but also for various occupations. 삶의 만족은 오랫동안 행복의 중요한 지표로 여겨졌으며, UN 총회도 이를 개선하려는 가치를 강조해 왔다. 현대 사회에서 일-생활 균형을 유 지하는 것은 중요한 도전 과제로, 균형이 잘 유지되면 개인의 건강과 조 직 성과가 향상되지만, 기술 발전과 연결성 증가는 스트레스와 삶의 만 족도 저하를 초래한다. 이를 해결하려면 일-생활 균형, 마음챙김, 성장 마인드셋 등 다양한 접근이 필요하다. 본 연구는 일-생활 균형이 삶의 만족에 미치는 영향을 조사하고, 이 과정에서 마음챙김과 성장 마인드셋이 매개 역할을 하는지 탐구했다. 사 회복지시설의 돌봄 종사자를 대상으로 설문조사를 실시하고, SPSS 24.0 과 AMOS 26.0을 사용하여 데이터를 분석한 결과, 일-생활 균형(일-가 족 균형, 일-여가 균형, 일-성장 균형) 간의 균형이 높을수록 삶의 만족 도가 유의미하게 증가함을 확인했다. 또한, 마음챙김과 성장 마인드셋이 이러한 관계를 긍정적으로 매개함을 밝혀냈다. 본 연구결과, 첫째, 일-생활 균형으로서 일-가족 균형, 일-여가균형, 일-성장균형은 삶의 만족에 대한 긍정적 효과가 검증되었다. 둘째, 일-생활 균형으로서 일-가족 균형, 일-여가균형, 일-성장균형은 마음챙김에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 일-생활 균형으로서 일-가족 균형, 일-여가균형, 일-성장균형은 성장 마인드셋에 긍정적 효과가 검증되었다. 넷째, 마음챙김은 삶의 만족에 대한 긍정적 효과가 검증되었다. 다섯째, 성장 마인드셋은 삶의 만족에 삶의 만족에 대한 긍정적 효과 가 검증되었다. 본 연구는 일-생활 균형에 있어서 일과 생활의 균형이 개인의 행복과 발전에 중요함을 확인하고, 개선 방향을 제시하는 데 의미가 있다. 본 연구에서는 학문적 시사점은 다음과 같다. 첫째, 사회복지시설 종사자의 정서적·신체적 부담이 큰 업무 특성상, 직장과 개인 생활 간의 균형이 이들의 전반적인 삶의 질을 향상시키는 중요한 선행 요인임을 실증적으로 보여주었다. 둘째, 마음챙김과 성장 마인드셋이 일-생활 균형과 삶의 만족 간의 관 계에서 중요한 매개 변수로 작용함을 확인하였다. 셋째, 사회복지시설 종사자의 삶의 만족을 높이기 위해 조직적·정책적 개입 방안이 필요함을 제시하였다. 넷째, 사회복지 분야의 돌봄 종사자가 개인의 삶의 질을 유지하고 일 터에서의 만족을 높일 수 있도록 다양한 지원책의 필요성을 확인하였다. 다섯째, 일-생활 균형, 마음챙김, 성장 마인드셋의 상호작용에 대한 융 합적 접근의 필요성을 강조하였다. 본 연구는 돌봄 종사자 뿐만 아니라 일반 직장인들에게도 일-생활 균형의 중요성을 강조함으로써, 근로 조건 을 개선하고 삶의 만족을 높이는 데 중요한 기여를 할 것이다. 본 연구의 실무적 시사점은 다음과 같다. 첫째, 마음챙김과 같은 정신적 건강 지원 프로그램이 돌봄 종사자의 자기 돌봄 및 정서적 웰빙을 유지하는 데 중요한 역할을 할 수 있다. 둘째, 성장 마인드셋이 돌봄 종사자가 직무에 대한 긍정적인 태도를 유지하고, 도전적인 상황을 성장 기회로 받아들이도록 돕는다는 실무적 시사점을 제공한다. 셋째, 유연한 근무 시간은 돌봄 종사자들의 일-생활 균형을 개선하고 삶의 만족도를 증진하는 데 효과적이다. 넷째, 본 연구는 일-생활 균형, 마음챙김, 성장 마인드셋을 통합적으로 고려한 접근이 필요함을 강조하였다. 다섯째, 돌봄 종사자의 삶의 만족을 증진하기 위해 조직적 지원과 정 책적 개입이 필요함을 강조하였다. 결론적으로 본 연구는 사회복지시설 돌봄 종사자의 일-생활 균형이 삶 의 만족에 미치는 영향과 마음챙김, 성장 마인드셋의 매개 역할을 실증 적으로 규명하였다. 학문적으로는 일-생활 균형과 삶의 만족 간 상호작 용을 심층적으로 이해하는 이론적 토대를 확장하고, 다양한 학문 간 융 합 연구의 필요성을 제시하였다. 실무적으로는 돌봄 종사자의 삶의 만족 을 촉진할 수 있는 조직적 지원과 정책적 개입의 중요성, 훈련 프로그램 및 유연근무제 도입의 필요성을 강조하였다. 이 연구는 사회복지 분야 뿐 아니라 다양한 직종에 유용한 기초 자료가 될 것이다.

A Study on the Determinants of Life Satisfaction among

엥가 대구대학교 대학원 2017 국내석사

Satisfaction of Life in aging context has often been a subject of several research issues analyzed in Korea to assess welfare policies for older people. The overall objective of the study is to lay the groundwork for a successful economic welfare policy by analyzing the determinants of life satisfaction in old age basing on economic, social, demographic and health indicators. This study assumes that health indicators and economic assets have a positive effect on the overall level of satisfaction whereas demographic and social variables negatively affect the overall quality of life. In this study, the overall life satisfaction is the dependent variable and economic, social and health indicators are independent variables. Each independent variable has several indicators. Satisfaction with each parameter is basically evaluated on a 5-point scale from very insufficient = 1 to very sufficient =5. To test and demonstrate empirically the validity of the hypothesis, this present study uses a regression analysis and cross-sectional ordered logit models. The major outcomes from the study revealed that contrary to what is assumed health indicator and most of the economic assets show a (-) sign. That means they have a negative effect on the overall life satisfaction. Therefore, cross-sectional ordered logistic regression for the older households partially invalidates the main hypothesis of the study. Further, in health indicators only disability item has a positive effect on the overall life satisfaction. For economic assets only disposable income and land items affect positively the overall satisfaction of life for older household. On the other hand, all the social and demographic variables except location indicator do not show the expected sign. In sum, most of variables do not present the expected sign on the overall life satisfaction as assumed. Conversely, the 2016 Korean study on old age life satisfaction revealed that most of social and demographic indicators are more likely fundemental factors in assessing the overall life satisfaction of older people. Therefore, the Korean Government needs to take into account this aspect in order to set up adequate welfare policies. Keywords: Life Satisfaction, Old age, Cross-Sectional Ordered Logit Model. 본 연구의 목표는 노인들의 경제적, 사회적, 인구적 및 건강 지표를 활용하여 노인들의 삶의 만족도를 결정 요인을 분석하여 복지정책을 개선하는 데 기여하고자 한다. 이 연구에서는 노년층의 삶의 만족도에 있어 건강지표와 경제적 자산이 긍정적인 영향을 미치는 반면 인구통계학적 및 사회적 변수는 노년층의 삶의 만족도에 부정적인 영향을 미친다고 예측되었다. 삶의 만족도에 분석에 있어서 노인들의 삶에 대한 전반적인 만족도는 종속 변수이고 경제적, 사회적 및 건강지표는 독립 변수이다. 각각의 독립 변수는 하위에 여러 지표를 가진다. 그리고 각 변수에 대한 만족도는 ‘매우 불충분하다’ (매우 불만족도)을 1점으로 하고, ‘매우 충분하다’ (매우 만족도)을 5점으로 하는 지표를 통해 평가되었다. 따라서 보고 된 연구결과에 대한 가설의 타당성을 설명하기 위해 본 연구에서는 회귀 분석과 교차분석의 순서로 분석 모형을 설정하였다. 그 결과 가설과는 다르게 건강지표와 경제적 자산이 (-)를 나타내었다. 이는 건강지표와 경제적 자산이 노인의 전반적인 삶의 만족도에 부정적으로 영향을 미친다는 것을 의미한다. 따라서 보고 된 노년층의 삶에 대한 만족도 분석 결과는 단편적인 로지스틱 회귀 분석으로서 가설이 부분적으로 타당성을 입증하지 못하였음을 확인하였다. 또한 건강지표 중 장애 요소만이 노년층의 전반적인 삶의 만족도에 긍정적인 영향을 미친다는 것을 확인하였다. 그리고 경제적 자산의 경우 가처분 소득과 토지만이 노년층의 전반적인 삶의 만족도에 긍정적으로 영향을 미친다는 것으로 나타났다. 이와는 달리 지역을 제외한 모든 사회적 및 인구학적 변수는 예상과는 다르게 나타났다. 본 연구의 분석 결과를 통해 노년층의 전반적인 삶의 만족도에 영향을 미칠 것이라 생각했던 변수들이 예상과는 다르게 나타났다. 그러나 2016년 대한민국의 노년층의 삶에 대한 만족도 조사에 따르면 사회적 지표와 인구통계학적 지표가 노년층의 삶에 대한 만족도를 평가하는데 있어서 중요한 인자로 작용할 가능성이 높다는 것을 예측하였다. 그러므로 대한민국 정부는 노년층의 복지 정책을 개선하기 위해서 본 연구 결과를 통해 나타난 변수를 고려할 필요성이 있다. 키워드: 삶의 만족도 (life satisfaction), 노인 (Old age), 단면적 로지스틱 회귀분석 (Cross-sectional Ordered Logit Model).

Analysis of user satisfaction of potable water supply in Western Province of Sri Lanka

Thanuja Nayomi Wanasinghe 서울시립대학교 국제도시과학대학원 2019 국내석사

This research aims to analyze user’s satisfaction for the present potable water supply to improve the service of the government in delivering potable water supply in the Western Province of Sri Lanka. Satisfaction level by different water sources in Western Province of Sri Lanka were analyzed through a collected survey data from 307 households. The main water sources are National Water Supply and Drainage Board piped water, ground water, and Community Base Organization piped water. For the quantified user satisfaction, five user satisfaction factors were considered: ① the quality of water, ② the quantity of water, ③ the availability of water, ④ the technical reliability, and ⑤ the accessibility and financial affordability. The survey results can be summarized as follows: First, for water quantity factor it showed a very influential result on the level of user’s satisfaction for the National Water Supply and Drainage Board piped water supply and amongst the source of water supply this attains the highest level of satisfaction. Second, for factors of quality, availability and accessibility of the water source shows a great influential on the level of user satisfaction for the ground water source. For the fact that Ground water sources are not under any systematic management system and is free of charge. With this government need a great attention to a more policy discussions in developing a systematic ground water management system. Third, for the factor on quality and quantity of water the influential results shows in the level of user satisfaction for the Community Base Organization piped water supply. The result shows the necessity of the government to enhance the minimum requirements for water supply quality and create some guidelines to improve water quality and enhance water quantity through an in-depth policy discussion. 식수는 인간의 필수품이다. 식수의 부족은 사회적 안녕뿐 아니라 국가경제에도 직접 영향을 미친다. 스리랑카의 연안 지역은 식수 공급원에 직접 영향을 미치는 심각한 환경 문제에 직면해 있다. 또한, 인간의 행위으로 인한 수질 저하는 스리랑카의 가장 심각한 문제가 되었다. 따라서 현재의 식수공급체계에 대한 사용자 불만을 사왔다. 본 연구는 스리랑카 서부 지방의 식수공급에 대한 정부의 서비스를 개선하기 위해 현재의 식수 공급에 대한 사용자의 만족도를 분석하는 것을 목표로 한다. 스리랑카 서부지방에서 사용되는 각각의 식수원은 307개 가구에서 수집한 1차 데이터를 통해 분석했다. 주요 식수원은 수자원국(National Water Supply & Drainage Board, NWSDB)의 공공용수 수도관, 지하수, 지역활동 시민단체(Communication Base Organizations, CBOs)의 수도관이었다. 사용자 만족도의 정량화를 위해 수량, 수질, 가용성, 기술적 안정성, 접근성 및 가격 적정성의 다섯가지 만족 요인을 고려했다. 수량은 수자원국의 공공용수 공급에 대한 사용자 만족도에 매우 큰 영향을 미쳤는데, 이 두 가지가 급수원 중 가장 만족도가 높았다. 둘째로 수질, 수자원 가용성, 접근성에 있어서는 지하수에 대한 만족도가 가장 높았다. 지하수가 체계적으로 관리되지 않지만 무료이기 때문인데, 이 점을 고려할 때 정부는 체계적인 지하수 관리 시스템 개발에 관한 정책개발에 관심을 기울일 필요가 있다. 셋째, 수질과 수량에 있어서는 지역활동 시민단체의 수도관에 만족도가 가장 높았다. 이 결과에 따르면 정부는 수질에 관한 최소 요건을 세우고 수질개선을 위한 지침을 두며 심도 깊은 정책 토론을 통해 수량을 증대할 필요가 있다.

(A) Study on the Life Satisfaction of Urban Elderly : Exploratory Comparison between Community Living and Institutional Living: Taking Panzhihua, China as an example

허위한 서울대학교 대학원 2019 국내석사

가족내의 노후 자원에 대한 공급 부족과 노인 수요의 증가가 중국의 노령화 문제를 점차 심각한 사회 문제로 만들고 있다. 이를 완화하기 위해 중국 정부는 관련 정책을 내놓았고 이를 바탕으로 다양한 거주 형태가 병존하는 양상이 나타났다. 그 중 주류형태는 지역거주와 시설거주이다. 노인들의 건강상태와 삶의 만족도는 각기 다른 거주형태에서 다르다. 하지만 현재의 선행연구들은 다른 신체건강 상태의 차이와 거주형태 간의 연관에 대한 결론이 일치되게 나타나지 않는다. 즉, 전반적으로 다른 수준의 신체건강과 거주형태를 선택하는 사이의 관계에 대한 일치된 결론은 아직은 없으니 추가적인 연구가 필요하다. 따라서 이 연구의 목적은 거주형태, 신체건강 및 삶의 만족도 사이의 연관성을 분석하고 이를 바탕으로 신체건강이 조절변수와 매개변수로 간주되어 거주형태가 삶의 만족도에 미치는 영향이 신체건강에 따라 변화하는지 여부를 탐색하고자 한다. 이 연구는 2019년 2월부터 3월까지 중국 판즈화시의 노인 300명을 대상으로 설문조사를 분석자료로 사용한다. 이 중 150명은 지역거주였고 150명은 시설거주이다. 연구 질문 및 가설검증은 다중 회귀 분석을 사용하였다. 본 연구의 주요 연구 결과는 다음과 같다. 첫째, 지역거주 노인과 시설거주 노인들은 삶의 만족도에 차이가 있으며, 시설거주 노인의 삶의 만족도는 지역거주 노인보다 낮았다. 돌째, 신체건강과 삶의 만족도 사이에는 정적인 관계가 있으며, 이는 신체건강이 좋은 노인들의 삶의 만족도가 더 높다는 것을 의미한다. 셋째, IADL이 거주형태가 삶의 만족도에 미치는 영향에 조절효과가 있어, IADL이 높은 사람의 경우 지역거주 노인이 삶의 만족도가 높았고, IADL이 낮은 노인의 경우 시설거주가 삶의 만족도가 높았다. 넷째, IADL이 거주형태와 삶의 만족도에 유의미한 매개효과가 있다는 것을 보여주는데, 이는 거주형태가 삶의 만족도에 미치는 영향이 IADL의 매개효과를 통해 달성된다. 본 연구는 노인의 시각에서 출발하여 각기 다른 거주형태에 대한 그들의 진정한 욕구를 더 잘 이해하며, 거주형태가 삶의 만족도에 미치는 영향이 다른지를 연구하기 위해 신체건강을 조절변수/매개변수로 처음으로 사용된다. 또한, 본 연구는 중국 쓰촨성 판즈화시에서 진행된 설문조사 자료를 분석에 사용한다. 이 연구는 노인 심리학 분야의 학자들과 노후 서비스 제공자 같은 전문가들에게 참고가치를 가진다. 지역사회와 시설 모두 노인의 신체건강에 이로운 서비스와 활동을 개발하고 정신 건강에 더 많은 관심을 기울여야 한다. 또한 정부는 시설과 지방 병원 간의 장기적인 협력 관계를 촉진하고, 연금 관련 제도를 더욱 개선하여 경제적 관점에서 노인의 건강을 든든히 보장해 주어야 한다. 그러나 이 연구에는 몇 가지 한계가 있다. 이 연구는 중국 국내 이론 연구와 관련 척도의 부족으로 인해 중국 노인들의 특성을 소홀할 가능성이 있다. 시간과 경제적 조건의 한계로 인해 이 연구에 있는 표본은 일정 기간 노인들의 상황을 반영할 뿐이며, 대표성과 폭넓은 해석에는 여전히 한계가 있다. 후속 연구는 보다 정교한 연구 방법을 사용하고, 이론적 근거를 강화하며, 표본 크기를 확대하여 연구 결론에 더 의미 있는 점을 제시할 필요가 있다. The insufficient supply of family old-age resources and the increasing demand for the elderly are gradually making the aging problem in China a serious social problem. Due to the increasing needs of older adults and to alleviate the shortage, China has witnessed the coexistence of diversified old-age living modes, with the primary modes being community living and institutional living. The health status and life satisfaction of the elderly are different under different living modes. However, there is still no consensus about the relationship between different physical health conditions and the choice of living modes. This limits our understanding of the relationship between old people’s physical health and life satisfaction in different living modes, which needs further study. Therefore, the purpose of the study is to analyze the association among living modes, physical health and life satisfaction, and on this basis, physical health will be regarded as a moderating and mediating variable to further explore whether the influence of living modes on life satisfaction will change according to physical health. The study conducted a questionnaire survey of 300 elderly people in Panzhihua City from February to March 2019. Among them, 150 were community living and 150 were institutional living. The research questions and hypotheses were examined by multiple regression analyses. The main research results of this paper are as follows: 1) there are differences in life satisfaction between the elderly people in the community and those in institutions, and the life satisfaction of the institutional-living was lower than the community-living among the elderly; 2) there is a positive relationship between physical health and life satisfaction, which means that elderly people with better health will be more satisfied with their lives; 3) there is a significant moderating effect the relationship between IADL and life satisfaction: the elderly with a good IADL level in communities have a higher level of life satisfaction, while those with a bad IADL have higher life satisfaction in institutions; 4) the results also show that there is a significant mediating effect of IADL on living modes and life satisfaction, which means that the effect of living modes on life satisfaction is achieved through the mediating effect of IADL. Starting from the elderly people themselves, this paper achieves an understanding their true desire for different living modes, and physical health is used as a moderating/mediating variable for the first time to study whether the influence of living modes on life satisfaction was different due to physical health. Additionally, this study conducted a field survey in Panzhihua, Sichuan Province, using the method of questionnaire analysis. As the experimental development zone of national health-preservation and rehabilitation in China, the results obtained on this basis can more realistically reflect the actual situation. This study has significant reference value for scholars in the field of elderly psychology and professionals such as providers of old-age services. Both communities and institutions should develop services and activities that are beneficial to the elderly’s physical health and pay more attention to their mental health. Furthermore, the government should promote the establishment of long-term cooperative relationships between institutions and local hospitals, and further improving the construction of the pension-related system to provide a strong guarantee for the health of the elderly from an economic perspective. However, there are some limitations in this study. Due to the insufficiency of Chinese domestic theoretical research and relevant scales, this study may ignore some characteristics of Chinese elderly people. The limitations of time and economic conditions also make the sample of this article only reflect the situation of the elderly in a period of time, and there are still some shortcomings in the representation and wide-scale promotion. Future research can use more diverse research methods, strengthen theoretical support, and expand the sample size to make more meaningful points to the research conclusions.

방글라데시인과 한국인의 레저 만족과 삶의 질 비교 : The Comparison of Bangladeshi and Korean People About Leisure Satisfaction and Quality of Life

모딸립모하마드 전북대학교 대학원 2012 국내석사

The purpose of the study is to explore 1. The analysis of leisure satisfaction and quality of life of Bangladeshi and Korean people and the Comparison of Bangladeshi and Korean people’s quality of life and leisure satisfaction by measuring their perception about leisure satisfaction and quality of life in both countries. I conducted my study in Bangladesh and Korea, and respondents have been choosing randomly by gender and ages. A total of 498 Bangladeshi and 488 Korean inhabitants participated in this survey. From both countries the sample was fairly evenly distributed in terms of age group. To find out result, at first I encoding data in SPSS program, and then I conducted several statistical method to find the results. To know the comparison between Bangladesh and Korean people’s quality of life and leisure satisfaction correlation coefficient and t- test have been conducted. Overall leisure satisfaction of Bangladeshi and Korean people is same. This study establishes a positive association between Bangladesh and Korean people’s leisure satisfaction. It indicates that existing facilities and opportunities in Korea are sufficient for fulfillment the public needs in their leisure activities. In Bangladesh, there are so many natural archaeological sites where people can easily participate with their leisure activities. For this reason leisure satisfaction is seemed to be same in both countries. Leisure satisfaction of Bangladeshi and Korean are not alike the different stages of their life cycle. A significant variation in leisure satisfaction was detected among the all age groups. Cultural and religious values are cause to be different perceiving leisure activities among the different ages group. Because cultural and religious values are not same to accept any thing in same way for different age groups people between two nations. On the other hand, quality of life of Bangladeshi and Korean is not alike. Quality of life of Bangladeshi people is good than that of Korean people. It because of Korea is developed country and people are highly aspirant and ambitious to achieve their goal. On the other hand, Bangladesh is developing country so there has no so much more life leading facilities and opportunities available in Bangladesh but people are not highly ambitious and they are satisfied with their limited facilities and recourses. Quality of life has varied to the different age group’s people of Bangladesh and Korea. It is also similar not to be same like leisure satisfaction. Cultural and religious values are cause to be different perceiving quality of life among the different ages group. Because cultural and religious values are not same to accept any thing in same way for different age groups people between two nations

일부 중소병원 행정직원의 코로나19 유행에 따른 이직의도와 영향요인 : 근무환경, 직무스트레스, 신체적 피로 및 직무만족을 중심으로

박진숙 경상국립대학교 보건대학원 2022 국내석사

Purpose: This study aims to provide primary data for improvement by identifying the working environment, job stress, physical fatigue, and job satisfaction levels for administrative staff working at medical institutions in the COVID-19 pandemic situation and examining factors affecting job turnover. Methods: In this study, six medical institutions designated as screening and relief hospitals with more than 100 beds and less than 300 beds in the J city area of ​​Gyeongnam Province, except for medical personnel (doctors and nurses) who directly participate in patient treatment, were hospital workers who were working as administrative personnel. Data were collected by using a questionnaire. During the collection period, from October 20, 2021, to October 23, 2021, all 140 copies were collected for 140 people. The collected data were analyzed using SPSS/WIN 23.0 program, and real number and percentage, mean and standard deviation, independent t-test, ANOVA, scheffe test, Pearson correlation coefficients, and hierarchical rarity analysis were used. Results: 1. In terms of demographic, job-related, and COVID-19 work-related characteristics of the participants, there were 111 women (79.3%), the average age was 35.06±10.33 years, 73 'unmarried' status (52.1%). As for the education level, 87 people (62.1%) had ‘college or less’, 65 people (46.4%) from the 'general affairs department', working experience averaged 8.83±9.39 years, and 116 people were 'employee/manager' in the job position. Seventy-seven people replied that the salary level was ‘normal’ (55.0%), 58 people were ‘dissatisfied’ (41.4%), 131 people were ‘regular workers’ (93.6%), and 74 people did not exercise regularly (52.9%). Regarding the health status of the workers compared to the pre-COVID-19 situation, 85 people replied that they were ‘healthy’ (60.7%), 76 people said ‘yes’ to have experienced turnover (54.3%), 69 people have had ‘no contact’ with suspected COVID-19 patients (49.3%) while 55 people have had '1-5 times' of experience (39.3%). Among all participants, 115 people (82.1%) said 'no' for the quarantine experience. Also, as a result of multiple response analyses for increased work after the outbreak of COVID-19, 112 people have gone through ‘Fever check’ (80.0%). 2. Looking at the participants’ working environment, job stress, physical fatigue, job satisfaction, and turnover intention, the average score of working environment was 3.16±0.50 out of 5, and 'institutional support' among the sub-factors was the lowest at 2.63±0.67. For job stress, the average score was 3.28±0.53 out of 5, and 'risk of infection' was the highest with 3.51±0.79 points. The average score for physical fatigue was 3.01±0.65 out of 5, and in particular, ‘difficulty due to new roles and demands’ scored 3.16±0.68 points, which corresponded to factors with high physical fatigue. The average scores of job satisfaction and turnover intention were 2.84±0.70 and 3.04±0.76 out of 5, respectivley. 3. As a result of examining the differences in the working environment, job stress, physical fatigue, job satisfaction, turnover intention according to the characteristics of the participants, it was found that if they were satisfied with the salary level, they perceived the working environment as good. However, those who categorized their salary level as 'normal' and 'dissatisfaction' were bound to have higher job stress, physical fatigue, and job satisfaction. Turnover intention differed according to which rank they belonged to; ‘employees and managers’ had higher turnover intention than ‘chief’ and ‘agent level or higher,’ while ‘discontent’ had higher turnover intention than ‘satisfaction’ and ‘normal’ in monthly salary level. 4. As a result of analyzing the correlation between the participants’ working environment, job stress, physical fatigue, job satisfaction, turnover intention, the turnover intention had a negative correlation with the working environment (r=-.63, p<.001) and job satisfaction (r=-.58, p<.001), and positive correlation with job stress (r= .30, p<.001) and physical fatigue (r= .49, p<.001). 5. As a result of hierarchical regression analysis to find out the effect of the subject's work environment, job stress, physical fatigue, and job satisfaction on turnover intention, the variable that had a significant effect on turnover intention was physical fatigue (ß=.31. p<.001), dissatisfaction with salary level (ß=.26, p<.001), working environment (ß=-.24, p=.003), job satisfaction (ß=-.23, p=.001) in order. In other words, the higher the physical fatigue, the higher the dissatisfaction with the salary level, the worse the working environment, and the lower the job satisfaction, the higher the turnover intention. The total explanatory power of these variables explaining turnover intention was 60.9% (F=22.46, p<.001, R2=.609, Adj-R2=.582). Conclusion: In this study, the factors affecting the turnover intention of the administrative staff of small and medium hospitals in the context of COVID-19 in this study were physical fatigue, satisfaction with salary level, working environment, and job satisfaction. The increased workload of hospital administrative staff concerning COVID-19 patients increases physical fatigue, which is expected to increase turnover intention. In addition, dissatisfaction with salary level, working environment, and the job was found to be a factor that increased turnover intention. Therefore, it is necessary to change administrative staff’s salary level and compensation system in small and medium-sized hospitals.