고객만족(CS) 기록정보서비스 발전방안에 관한 연구 : 국가기록원 열람서비스를 중심으로

이희숙 韓國外國語大學校 大學院 2008 국내석사

행정기관은 다른 서비스 기관과의 치열한 경쟁 속에서 더 이상 찾아오는 고객만을 대상으로 하는 수동적인 서비스에 안주할 수 없는 사정에 놓여있다. 이는 국가기록원의 기록정보센터의 경우도 마찬가지이며, 기록정보센터에서 서비스에 대해 점점 더 많은 관심을 갖게 되는 것은 지극히 당연한 현상이다. 이에 본 연구는 해외의 기록물관리기관에 비해 상대적으로 열악한 환경에 놓여있는 국가기록원 기록정보센터의 열람서비스 현황과 문제점을 분석하여 고객만족을 실현하는 기록정보서비스 개선방안을 제안하고자 한다. 이 연구에서 한 발자국 더 나아가 기록물관리기관의 기록정보센터의 미약한 위상을 한 수준 끌어올릴수 있는 기록정보센터의 경영전략을 연구하는 논문으로 발전할 수 있는 계기가 되었음 한다. Due to the fact that administrative agencies face highly competitive circumstances with the other service institutions, their passive services, which target casual customers, have become no longer effective. As a result, it is required to grope for solutions to the problem and develop more active services. Archival Reference Centre in National Archives of Korea (hereinafter National Archives)in not an exception and there is no doubt that the centre has naturally raised its attention to the development of the services. The current research examined the present situation and the problems of inspection service of Archival Reference Centre in National Archives, which is in relatively poor surroundings compare with overseas archives and records services. The inspection services of The National Archives (TNA) of the U.K. and National Archives and Records Administration (NARA) of the U.S.A have been also taken into consideration. As the result, several reform measures were proposed which are expected to improve customer satisfaction. The suggested measures are as follows: 1. Policies for archival reference service should be shaped and customer satisfaction services are also required to be established. 2. Convenient facilities for customers have to be expanded and improved. 3. The staff of inspection service should be trained professionally. Especially, the inspection service of Archival Reference Centre has to be taken charged of an archivist. 4. The process of inspection service should be simplified. 5. Providing differentiated archival reference services by the types of customers is necessary. 6. Continuous betterment of the service is needed through a customer feedback and survey. Archival Reference Centre in National Archives is obliged to satisfy its customers whose demands for information have been becoming highly intense, specialized, and diversified. It is to be hoped that this research will contribute to increasing customer satisfaction of the centre. Moreover, hopefully, the findings could help the management of reading rooms in the other archives and records services. It is also hoped that this study will lay the foundation for future work on the management strategies of Archival Reference Centre.

중등학교 기록물의 보존기간책정에 관한 연구 : 서울A중학교의 단위업무 재설정을 중심으로

장효선 韓國外國語大學校 大學院 2008 국내석사

1999년 말에 제정된『공공기관의 기록물관리에 관한 법률』을 근거로 사용이 의무화된 분류기준표는 2004년 1월부터 공공기관에서 시행되었다. 현재 각 학교에서도 분류기준표를 사용하여 생산되는 기록물을 등록하고 편철하도록 되어 있다. 본 논문에서는 중등학교 분류기준표에서 보존기간에 대한 현황과 문제점을 규명해 보고자 문헌연구와 사례연구를 중심으로 서울 A 중학교의 보존기간책정을 위한 단위업무를 재설정하고 중등학교 보존기간별 단위업무(안)을 작성하였다. 2장에서는 중등학교 기록물의 특성과 보존기간체계에 대해 알아보고, 3장에서는 중등학교 기록물관리 현황을 근거로 보존기간책정에 따른 현황과 문제점을 살펴본 후, DIRKS-Manual의 A~C 단계를 적용하여 업무기능분석을 해보았다. 4장에서는 학교기록물의 보존기간 책정방안을 업무기능분석에 초점을 두고 분류기준표와 단위업무 기록물철 작성기준을 통해서 보존기간별 단위업무(안) 재구성해보았다. 중등학교에서 불필요한 단위업무와 보존기간을 삭제하고, 중복된 단위업무로 인해 보존기간이 중복되어 책정된 것을 재조정하는 등 보존기간을 재구성하였다. 현재의 분류기준표 작성시 발생한 문제점을 숙지하여 단위과제별 기록관리기준표를 만들 때에는 정확한 보존기간 책정으로 합리적인 기록관리가 운영되어야 할 것이다. 보존기간의 합리적인 책정은 그 업무의 연속성을 보장하고 중요 기록물의 보존을 유지할 수 있기 때문이다. 단위과제별 보존기간 책정을 위해서는 기관의 업무에 대한 분석과 기록요건의 확인 및 해당 기록보유기간의 결정 등이 필요하다. 또한 각 시․도별 지역교육청에서는 기록물 정리 지침 교육을 정기적으로 실시하여 기록물 정리 및 관리에 관한 사항을 숙지하도록 하여 교사들에게도 학교 기록물 관리에 대한 인식을 제고해야 할 것이다.

지역문화자산으로서의 활용을 위한 지역축제기록 관리방안 연구 : 한국과 해외사례의 비교분석을 중심으로

양월운 韓國外國語大學校 大學院 2009 국내석사

Being concrete and public service oriented, regional festival and culture events are the public events that are held for the public purpose of a region. In an effort to revitalize regional economy, regional festival has its significance in forming the regional identity, promoting communality among residents and seeking cultural, educational and industrial development of a region. Besides, a regional festival is an important local event that meets the cultural desire for the participating residents or tourists, and builds a cultural identity via the sense of sharing regional culture. However, among around 1300 festivals currently held across the nation, regional festivals that have competitiveness are only a few. Accordingly, in order to develop regional economy and take over a native culture more successfully through holding a regional festival of culture and tourism, it is necessary to grasp the present status and actuality of each festival, analyze its economic, social and cultural derivative effects, and then to reflect these results on the next coming festival. Also, via analyzing in what context and for what intention each element composing the regional festival is used, we should be able to find more values in a festival than as such, and grasp the fundamental reason why such a cultural event has come into being in the region. Delivery of concrete and detailed information about a festival becomes an important medium for maintaining continued relationship between the region and the local residents, tourists and potential visitors. But managing such a body of information is on the level of remarkable insufficiency with poor management of records. And in many cases, a regional festival is operated crippled due to the absence of diverse culture contents and the segmented plan driven without connection to its related industries like tourism, culture arts, etc. This can be explained by the lack of consideration for consuming culture goods and enjoying culture arts in the local residents and general consumers, and implies that hearing of opinions has not been adequately made. Therefore, for each region to promote a characterized regional culture, an organized management of records and more efficient management of information should be achieved based on the development and use of differentiated local resources, together with planning and developing on tourism and event businesses, with a thick character of thenative place, and local tradition and situations. Based on these subject matters, this thesis was intended to analyze, via the comparison with cases overseas, plans for the records produced in relation to festivals tobe used as a regional asset of knowledge and information with their accredited values as regional archives. First, unlike the case of Korea where information and records have had their focal values in political records without capacity for professional, consistent management, China, Japan and France, recognizing the value of regional cultures, have been thinking very highly of the values of records produced by festivals. These countries were treating festival records and information data as the subject of long-term, permanent keepsake, while festival archives were being handled as a cultural record of activities with individuality and fascination of the region closelyrelated to the users. So Korea is in an urgent need for establishing an institution dedicated to controlling regional records for the professional and concrete management of local native historic data possessed of thick locality, and festival archives should be allowed to grasp in the same context as the local native historic data. And value orientation of considering festival archives a record of regional culture should be made in order for the local archives to secure these records as local native historic data. In this thesis, value was oriented to secure the festival archives bearing an over-semi-permanent archival value, and it was largely investigated via the three categories of history, culture and tourism archives. Festival archives as ‘a historic record’is a record dealing with festivals bearing the traditional and historic characters of a region, and such records can be defined in the sense of bearing the values as the historic and cultural information and native historic data for a region. Festival archives as ‘a cultural record’ applies to the festival with a stronger cultural characteristic compared to ‘historic record’, and since it is a record dealing with an urban festival of regional culture combined with modern artistic culture, it can be said to have a value of utility as a cultural content or media material, etc. And festival archives as ‘a touristic record’ is the value, in which the concepts of the current, semi-current and non-current are mixed, and since festival archives are local business projects held annually and have a great effect on many sides including social, economic and cultural ones, the value was defined in the sense of storing up know-how’s for planning and operating the festival and developing and managing the program. The second part for investigation is photo archives for festival, and currently in Korea, in most photo archives, it is impossible to understand the context because of the reckless photographing, and it simply remains at the level of being carried online out of sequence without methodical management and, when the festival is reopened in another year, becomes updated with newly taken pictures, without a concern about how to process the former photo archives database, leaving them recklessly deleted or deserted. Whereas in Japan, due to the second and third effect obtainable by carrying the festival photo archives on business reports, etc. they are being made into database for long-term storage via the proper maintenance guide of each archive. Moreover, in case of Cannes city, France, festival photo records are being put to standing exhibition as a constant photo archives via ‘the Festival Palace’, and often being used for posters, commemoration postcard, etc., selected festival photo records are being in storage as permanent records. So local archives and related local authorities must perform a thorough, systematic management on such festival pictures. The third for our discussion is on the manner of providing web information. Advance in the Internet has currently developed diverse culture communities in Korea. However, in case of authority-concerned festivals, which are to have the closest networking relations with users, they have had problems of inability to provide in-depth information due to the lack of information conveyance caused by scattered information and insufficient linkage, tourism information at the same low level of travel agency, and the lack of accumulated specialized data. One countermeasure taken for this is the homepages for general information by the unit of city and province, which was proposed under the premises of local archives to be installed for each province, and it is the work of synthesizing the information by the unit of regions, collecting together festival and cultural information for each region. In order to improve the accessibility of the users and to resolve the problems involved in budget and personnel for managing the web pages dispersed around and to maintain a continued communication between users and the institutions, this kind of job for solidifying the linking system between related institutions by summing up the information by regional units would be needed. Currently, the case of Gwangju-Jeonnam tourism culture portal’ managed by Jeonnam provincial government takes a similar aspect the ‘homepage for general information by the unit of provinces’, which this thesis proposes, but as found in the case of Achita Hyeon, Japan, it is on the level of information provided by the travel agency, rather than a preparation as web information by making the cultural content of specialized culture information. Moreover, it betrayed an inconsistent feature in terms of the format of composing information or its content, revealing an insufficient linking system with each local authority that superintends the festival. Nonetheless, it is to be highly estimated that centralization of culture information into one portal has made possible continued management of web information and communication with the users. Accordingly, as in the case of Japan or France, where culture information is professionally maintained via the linkage between local archives and the institutions, if in Korea, too, local archives, which is able to maintain the information and records professionally, has prepared a linking system with such portal sites by region, they could become cooperative organizations to further improve the quality of information. Lastly, it is regarding the role of local archives and the attitude of archivists dealing with a regional festival. The Public Records Act, currently prepared in Korea, is showing the trend of attaching biased weight to public documents alone, such as political documents, under the purport of maintaining public records, and the present situation in which there is no archives established but National Archives & Records Service, it has been impossible to make the right appraisal of the regional records. Therefore, local archives to be installed henceforth should not simply play a role of preserving in dispersion the records that used to be directed toward the center, but also create an opportunity to broaden the understanding of the jurisdiction area for the users and to turn up the regional cultures. Regional festival, as explained earlier, is a cultural business that has a great social, economical influence on the local society, and the records put out through the festival are the thickly provincial, native historic data for the region. Therefore, the archivists in the local archives need to understand things about a regional festival held locally, and if they can, as in the case of Shanghai city, they need to pile up ex ante experience that will enable them to appraise the output festival values by personally participating in the festival. In summary, effects that can occur from maintaining festival records are as follows : First, accumulation of information can directly lead to constructing know-how’s, becoming a strategic means for planning regional festivals, and it can be an instrument to check on the possibility of success according to an executive process. It also enables planning and operating on effective regional culture events, analysis of business results and preparation of ex post plan of maintenance. The most important points are that via piling up culture information, it can be an opportunity to raise the user’s understanding of regional culture, a medium to strengthen the common solidarity with a local community for the residents, and heighten the quality of life for the residents through enhancing their spiritual culture, and enable a systematic publicity of the cultural resources called regional festival via the professional management of information. This study deals with maintaining regional festival archives as broadly as possible, proposing the standard for possible value judgment as a local native historical data when regional festival archives is treated by local archives later to be installed, but there are still many parts to supplement because it is a managerial plan presented by the result of comparative analysis via the cases of only partial regions in both cases of study home and abroad. So there should be more active research henceforth on the records related to regional culture and life by the momentum of this thesis.

도큐멘테이션 젼략을 통한 영락교회 사회복지재단 기록관리 개선방안 : 수집전략을 중심으로

김은영 韓國外國語大學校 大學院 2013 국내석사

오늘날의 교회는 복잡하고 다양한 업무를 통해서 기능과 활동들이 변화하고 있다. 교회는 목회와 선교를 비롯하여 봉사활동의 확대와 교회 규모의 팽창 등으로 교회의 대외적 활동이 증가하고 내부 행정업무를 통해 더욱 복잡해지고 있다. 이와 같이 급속한 성장 및 다변화된 업무에 따라 많은 기록물이 생산 및 보존되고 있다. 이들 기록물 중에는 보안을 필요로 하는 기록뿐만 아니라 중․단기적 보존가치를 지닌 기록과 중복된 정보들을 내포한 기록들이 포함되어 있지만, 기록 관리에 대한 전략이 없는 경우 필요 이상으로 과잉 생산되어 무분별하게 관리될 수 있다는 문제를 가지고 있다. 따라서 이들 기록에 대해 장·단기 및 영구적으로 보존할 만한 가치가 있는 기록을 선별하고 수집하여 지속적으로 관리해야 할 필요성이 점차 증가하고 있다. 교회 조직내의 사회복지재단은 오래된 전통과 역사에 반해 남겨진 기록물의 종류와 양이 적고, 비체계적인 정리형식과 기록 활용의 한계 등 문제점을 보완하기 위해서는 조직 내의 문서규정이나 보존연한별 분류기준표 또는 명확한 수집정책의 수립과 같은 체계적이고 구체적인 관리가 필요하다. 교회내의 사회사업 활동과정에서 생산된 기록물에 대한 지속적인 보존과 관리는 활용측면에서 교회의 역사와 전통을 유지하고, 이를 후세에 물려줄 수 있을 뿐만 아니라 사회사업을 비롯한 다양한 교회 내외적인 사업들을 지속해 나아가는데 도움이 될 것이다. 따라서 본 연구에서는 사회사업을 병행하고 있는 중대형 교회 중 역사자료실을 통해 기록관리하는 영락교회를 선정하여, 교회 산하 사회사업 중 사회복지재단의 기록관리 방안 연구를 제안하였다. 사회복지재단의 기록관리 방안은 영락교회 역사자료실에서 관리하는 방법과 도큐멘테이션 전략을 통해 더 발전적인 방향을 제시하고자 한다. 현 영락교회 사회복지재단은 오래된 역사와 전통에 반해 기록 관리학적 측면에서는 대부분의 개교회의 경우와 마찬가지로 수정, 보완되어야 할 부분이 많았다. 영락교회 사회복지재단의 기록물 조사를 통해 본 기록관리 현황과 문제점을 살펴본 후, 이를 바탕으로 도큐멘테이션을 통해 기록관리 개선방안을 제안해 보았다. 교회 사회복지재단의 기록물 관리는 단지 기록관만의 활동으로 이루어지는 것이 아니라, 교회의 모든 부서와 재단의 산하 기관들과의 상호작용 속에서 이루어진다. 또한 도큐멘테이션 전략에 따라 기관의 특성을 잘 파악할 수 있는 기록을 수집하기 위해서는 기록관리자의 능동적인 수집활동이 요구된다. 본 연구를 통해 생애주기에 따른 기록 관리를 보완하여 향후 타 교회 뿐만 아니라 기독교 사회복지의 발전을 위해 중·소 교회의 적합한 기록관리가 도출되기를 바라는 바이다. Today's churches are changing their functions and activities through complex and various tasks. Churches' foreign activities have been increased as voluntary services including pastorate and propagation are extended and the scale of them is enlarged, and they become more complex through the inner administrative tasks. Thus, a lot of records are produced and preserved due to dramatic growth and diversified tasks. Among there records, there are not only ones to be secured but also others including any information overlapped with records having middle/shot term preservation values. However, if there is no strategy regarding records-management, records can be overproduced and imprudently managed. Thus, it is increasingly necessary to continuously select, collect and manage the records which have long/short term and perpetual preservation values. The social welfare foundation in the structure of church has less kinds and amounts of records, compared with its long tradition and history. In order to complement the problems such as limits of records utilization and non-systematic form of arrangement, organized and specific managements such as paper rules, classification scheme by preservation periods or establishment of definite collection policy are needed. Continuous preservation and management of records produced in social business activities in churches maintain the history and tradition of them in terms of utilization and can not only succeed them to coming generation but also help to keep the inner/outer various businesses of churches. Thus, this study suggests the examination of records-management plan of social welfare foundation among social businesses under churches by selecting Youngnak church in which records are managed through history archives, among midsize and large churches which are implementing social businesses. In spite of its long history and tradition, the present social welfare foundation of Youngnak church should be largely corrected and complemented in terms of records management, like most of individual churches. After the current conditions and problems of records management are observed through the examination of records preserved in the social welfare foundation of Youngnak church, the improvements of records management are suggested through documentation. The records management of church's social welfare foundation composes of not only activities of archivist but also interplays between all departments of church and agencies under the foundation. And the active collecting activity of archivist is required to collect the records with which the characters of agencies can be easily understood according to documentation strategy. It is hoped that the records managements suitable for medium and small churches can be drawn for the development of other churches as well as social welfare of Christianity by complementing the records management according to life cycle on the basis of this study.

家藏 고문서의 기록학적 관리방법론에 대한 연구 : 분류ㆍ기술ㆍ검색을 중심으로

강래희 韓國外國語大學校 大學院 2008 국내석사

본 연구는 家藏 고문서에 대한 체계적이고 효율적인 관리방법론을 마련하는데 목적을 둔 것으로서, 기록물 관리의 기본원칙과 기록물에 관한 국제표준을 이용하여 연구를 진행하였다. 특히, 고문서 관리에 있어서 분류, 기술, 검색이 핵심이라고 판단하여 이 세 가지 사항에 중점을 두어 접근하였다. 고문서의 분류에서는 기록물관리의 기본원칙인 출처주의와 계층적 관리를 원용한 분류체계를 제시하였다. 즉, 원소장처별로 고문서가 묶이는 것을 상정하였고 세부적으로는 원소유자 개념을 제시하여 개별고문서가 해당 원소유자 아래에 놓이도록 함으로써 ‘원소장처 · 원소유자’의 생산자 계층을 구성하도록 하였다. 각각의 원소유자별로 집적된 고문서에 대해서는 유형별 분류를 제시하였다. 시리즈에 대응하는 대분류에는 고문서의 유형별 묶음, 파일에 대응하는 중분류에는 고문서의 통칭별 묶음, 아이템에 해당하는 소분류에는 고문서의 이칭ㆍ별칭이 이에 속하게 하여 ‘유형별 묶음 · 통칭별 묶음 · 이칭ㆍ세칭’의 고문서 계층을 구성하도록 하였다. 고문서의 記述에서는 ISAD(G)를 한국의 고문서에 직접 대입하여 사용할 수 없기 때문에 가장 많이 사용되고 있는 몇 가지 고문서 정리 카드를 검토하고 그 중에서 공통되는 기술요소를 추출하여 ISAD(G)에 적용하였다. 이 같은 과정을 ISAD(G)의 현실적인 적용가능성을 높였다. 고문서의 검색에서는 한국역사정보통합시스템과 장서각의 검색사례를 들어 문제점을 살펴보았으며 해결책으로서 ISAAR(CPF)를 준한 전거레코드 작성을 제시하였다. 검색의 효율성을 제고하고 배경정보를 제공하기 위한 도구로써 ISAAR(CPF) 도입의 필요성을 강조하고, ISAAR(CPF)를 준하여 표준전거레코드를 만들었을 때, 얻을 수 있는 여러 가지 이점에 대해서 설명하였다. 마지막으로 4장에서는 위의 연구결과를 토대로 하여 반남박씨 서계가문 고문서에 실제로 적용함으로써 그 유효성을 검증해 보았다. 현재 고문서에 대한 어떠한 표준도 마련되어 있지 않고 기존의 방법론 모두에서 결함이 지적되고 있는 상황에서 대안을 찾아야 하며 그 중 한 가지로서 기록학의 이론과 기록물에 관한 국제표준이 제시될 가능성이 있음을 비추어 볼 때 본 논문은 선행연구로서 일정한 역할을 할 수 있을 것이다. This study aims to establish systematic and effective managemental methodology ofstored historicalmanuscripts,and Iresearched to use basic principles ofmanaging historicalmanuscripts and the internationalstandard about archives. Especially, I thought that classification, description and retrievalare essentialin the management of historical manuscripts, thus I focused on them to approach this study. In classification, I suggested the categorizing system of emphasizing the origin which adopted the principals ofmanaging archives and hierarchical management.In other word, historical manuscripts were categorized by each original collected and stored place, but specifically I suggested the concept of original owners, and individual historical manuscripts should be categorized under originalowner, thus producers' hierarchy of 'original collected and stored place→ original owner' was established. In addition, I suggestedthat historicalmanuscripts which were collected and piled under each original owner should be categorized into types. Large classification which corresponds to series is categorizing historical manuscripts by types, middle classification which correspondst of ilesiscateg orizing historical manuscripts by names,and smallclassification is categorizing historicalmanuscripts by different name and another name. Therefore, the hierarchy of historical manuscripts was composed of 'classification of types → classification of names→ classificationofdifferentnameandanothername.' In the description,because ISAD(G)cannotbe directly applied to Korean historical manuscripts, I inquired catalog cards of historical manuscripts which are the mostfrequently used and then picked outcommon technical elementsamong them andappliedtoISAD(G).These processes increased the possibility that can realistically apply to ISAD(G). In the retrieval of historical manuscripts, I examined the problems through searching cases of Korean historical informational system and Jangseogak which is a library built in Sejong reign of Joseon period,as a result,I suggested theadoption ofelectricalrecord according to ISAAR(CPF)asthe solution. I emphasized that the adoption of electrical record was required as a tool which might increase the effectiveness of the retrieval and might provide the information of background,and when the standard electricalrecord is madeby ISAAR(CPF), I explained several benefits from it. Finally,in thechapter4,based on resultsofaboveresearch,Iapplied the standard electrical record to Bannam Pak's seogei's family's historical manuscripts,and the effective nessofit was examined. Today, any standard about historical manuscripts is notestablished, and other methods should be finedinthesituationwhichallexistingmethodshavedefects.This study will be usefulas previous study ifthere is the possibility to be suggested the theory aboutthestudy ofarchivesand international standard about archives asonemethod.

전자기록 환경하의 공공기록 평가체계에 관한 연구

김명훈 韓國外國語大學校 2008 국내박사

This dissertation begins with an assertion that archival science is prior to explore meaning and role of record management in given environments rather than developing record management methodology. Electronic record environments don't merely mean to exchange record management medium from paper to digital. The most important point exploring in electronic record environments is not management skills or methods, but meaning of records and role of record management in contemporary society. From this perspective, it is necessary of fundamental studies about meaning and direction of current record management and primary value of records for utilizing in knowledge-based society to renew meaning and role of electronic record management in contemporary society. For this purposes, this dissertation explores appraisal issue in electronic record environments. The characters of electronic records as a logical object cause to recognize electronic records as not by-products of business but evidence reflecting business process. And they are come to the first consideration for primary value of records in current stage prior to secondary value in non-current stage. This will mean that appraisal in electronic record environments is different from traditional appraisal system that mainly is based on paper records. Since electronic records don't have physical entity and strongly depend on computer technologies, archivists fall into various dilemma in appraisal of electronic records. Moreover, because creation environments of electronic records are remarkably complex and diversified, appraisal of electronic records cannot be done until the later stages of the life cycle of records. Therefore the study on appraisal of electronic record environments will explore meaning and role of electronic record management in recently social environments in that it will show value of records which need to use for running organization and performing business, and direction of current record management supporting business activities. Appraisal is the field which has carried out the most considerable debates on the theory and practice among archival science. Until now, most parts of studies on appraisal have focused on selecting secondary value of non-current records. Much of these debates and dialogues in North America have initially focused on the merits of the appraisal theory and methodology created at the National Archives in the period from the 1940s to the 1950s, and articulated primarily in the writings of Theodore Schellenberg. But these studies have regarded records as a by-product of business. For this reason, appraisal is considered to selecting secondary value of non-current records, and there are no studies about primary value of records. In the meantime, the studies about appraisal of electronic record environments that have presented since 1990's mainly have focused on computer technologies or methodologies. This is because that computer technologies are substantial to appraisal of electronic records. But the trend of thought that appraisal of electronic records is equal to appraisal of paper records in aspect of selecting value of records is more substantial factor to this trend of studies. The discuss about appraisal of electronic record environments can not focus on computer technologies or methodologies. As meaning and role of record management have continually changed over the times, as appraisal also must reanalyze facing with recently electronic record environments. And then if appraisal is a basic function that selects records based on value, and if value of records changes according to given environments, the matter of value of electronic records has to occupy the heart of a matter in discussion for appraisal of electronic record environments. Based on these purposes, Chapter 2 is an analysis of the direction of 'business-friendly' record management in electronic record environments. This takes aim at investigating mean of appraisal in electronic record environments. Unlike paper record environments in which archive management has occupy a core phase of whole record management at the separated record management process based on the Life-cycle, electronic record environments reinforce the role of current record management for running organization and performing business. Supporting this assertion, this chapter first examines the term of 'evidence' that arises as a core element for definition of records in electronic record environments, and then investigates the interrelationship of business, record and record management through natures of electronic records; based on Record Continuum theory substituting Life-cycle theory, proves to reinforce the interrelationship of business, record and record management; suggests the direction of 'business-friendly' record management in electronic record environments which means paradigm shift in record management. Ultimately, this paradigm shift enforcing roles of current record management lights the nature of appraisal in electronic record environments. Assuming appraisal is a core field to realize business-friendly record management, chapter 3 aims to analyze implications of appraisal based on ISO 15489 which has been established to international standard for record management in electronic record environments. First, this chapter examines the meanings as international standard for record management in electronic record environments, and then extracts factors of business-friendly record management from provisions of ISO 15489. Finally, this chapter investigates appraisal logic of ISO 15489 so as to analyze implications of appraisal in the electronic record environments. Implications of appraisal based on ISO 15489 in the electronic record environments are set on selecting electronic records in connected with context in which electronic records are created; selecting electronic records that need at business activities; selecting electronic records that have recordness prescribing ISO 15489. Based on appraisal logic of ISO 15489 in electronic record environments, chapter 4 analyzes appraisal system and method concretely. This chapter compares creation environments of electronic records with traditional creation environments mainly based on paper records; examines characters of appraisal in electronic record environments in connected with recordness of electronic records; investigates a model on appraisal system of electronic records established by InterPARES project 1. And then this chapter minutely examines Functional Appraisal that focuses on not content but function in which the records are created. Taking everything into consideration, Functional Appraisal in electronic record environments constitutes consecutive process that is performed organically in pre-creation stage of records. Ultimately appraisal in electronic record environments is organic process selecting electronic records across phases of whole record management, which assure business context and recordness, and need to run organization and perform business. Chapter 5 aims to discuss limits of Functional Appraisal and grope for direction for supplementing limits of Functional Appraisal. There are also limits in the other side of Functional Appraisal that performs inevitably in electronic record environments. Appraisal in electronic record environments based on Functional Appraisal reinforces to select current values of records. But it has limits about selecting non-current values of records such as historical value or social value because it bases on business analysis in pre-creation stage. Therefore this chapter discusses limits of Functional Appraisal, and then suggests the necessity of archival appraisal strategies that complement functional appraisal. To investigate this archival appraisal strategies, this chapter analyzes Australia's Whole-of-Government Functional Analysis, United Kingdom's Acquisition Policy and Appraisal Policy, Germany's Cooperative Cross-Archives Appraisal and Canada's Macro Appraisal. Ultimately, these analyses is able to establish the base of the appraisal regime of public records which will harmonize primary value at current stage with secondary value at non-current stage in a national point of views. Based on these analyses, chapter 6 proposes the development directions on appraisal regime of public records in electronic record environments. This chapter establishes the appraisal process of electronic records based on record management process of ISO 15489 so as to develop the integrated appraisal process model of electronic records; suggests the development directions of appraisal in knowledge-based society. And then based on the studies above, this chapter proposes the improvement directions on appraisal regime and methods of Korea in electronic record environments from the perspective of long-term views. This dissertation provides a clue which can grope for meaning and role of record management and establish identity of record management in electronic record environments. European and North American scholars have focused on the point at issue of evidence since 1990s to establish identity of record management in electronic record environments, which is distinguished from information management and knowledge management etc. However this dissertation suggests that meaning and role of record management in electronic record environments should go over issue of evidence; demonstrates paradigm shift enforcing roles of current record management in electronic record environments; provides theoretical discussions about the direction of business-friendly record management that significantly charge of running organization and performing business. Viewing that most of studies on appraisal have focused on selecting secondary value of non-current records until now, this dissertation has also significance in that presents theoretical discussions about natures of appraisal in electronic record environments enforcing selection of primary value of records. And it is meaningful for arguing appraisal of electronic records in connecting with paradigm shift in electronic record environments, and analyzing appraisal of electronic records as independent subject profoundly and synthetically. Finally, this dissertation has significance in that presents the whole national regime of appraisal in electronic record environments. It is able to establish the regime of appraisal which will harmonize primary value at current stage with secondary value at non-current stage in a national point of views. That is to say, on the one hand it reinforces to evaluate primary value of records being necessity for running organization and performing business through environments analysis and business analysis in pre-creation stage; on the other hand it provides a ground that can build up social shapes and collective memories through contemporary representative records based on a obvious appraisal policy. Ultimately, it has also significance in that provides a clue for solving a pluralistic problem that presents in record continuum theory and is not resolved till now.

한국 EA상에서의 기록관리 프로파일의 도출 : 미국 FEA 기록관리 프로파일을 바탕으로

이승준 韓國外國語大學校 大學院 2008 국내석사

In performing their missions, Government agencies produce records that are important business assets supporting Government operations. And this Government records are the most important information resource. So, Government agencies must manage their records throughout the records life cycle from creation through final disposition(destruction or preservation). Now business circumstances of the modern Government shift to the Enterprise Architecture(EA). EA, an essential Information Resources Management(IRM) and records management tool for an e-government of the information age. Because of this change, the Government records - evidence of the Government activity and information resources of the future - must effective manage in the EA circumstances. For this, blueprint of the records management, that is, Records Management Profile must establish in the EA. So, this study is propose the Records Management Profile of the Korean e-government EA based on the study of U.S. Federal Enterprise Architecture Records Management Profile. To attain this purpose, this study propose five reference models of the EA's core elements be embeded in Records Management Profile. Because, the Records Management Profile is a framework that overlays, or cross-cuts, the inner-related EA reference models : Business Reference Model(BRM), Service component Reference Model(SRM), Technical Reference Model(TRM), Data Reference Model(DRM), Performance Reference Model(PRM). The Records Management Profile provides an overview of the EA and explains how the reference models provide a context for applying effective records management practices. In short, Government agencies can improve their records management practices by using Records Management Profile that places records management resources within the context of the EA. Government agencies can refer to : the BRM to identify the records management requirements to which they must comply, based on their business function, the SRM and TRM to identify the business and service components, and supporting technologies, that will enhance records management activities, the DRM to identify the proper construct and metadata for records, and the PRM to identify metrics suitable for monitoring the performance of records management initiatives. In view of the results so far achieved, the Records Management Profile has empowered the function of records management throughout the records life cycle from creation through final disposition. Also Records Management Profile visualizes the future of records management in the EA business circumstances and offers a new concept of records management.

대학의 문화와 역사 정체성 강화를 위한 기록관의 운영방안 : 대학기록관의 전시활동을 중심으로

이경주 韓國外國語大學校 大學院 2009 국내석사

대학의 문화와 역사 정체성 강화를 위한 기록관의 운영방안 -대학기록관(University archives)의 전시활동을 중심으로- 한국외국어대학교 대학원 정보․기록관리학과 이경주 대학기록관은 일반 공공기관처럼 학교의 운영과정에서 생산된 행정기록을 관리하는 것은 물론이고, 대학의 구성원인 교수, 직원, 학생의 사적인 기록물 및 동문, 학부모, 지역주민 등 대학의 관련 인물들에 대한 기록까지도 관리 대상으로 둘 수 있다. 대학기록물이 갖는 여러 가지의 가치와 활용성 중에서도 특히 대학에서 생산된 자료들은 시간의 흐름에 따라 역사적 증거물이 되어 대학의 정체성을 확인할 수 있는 귀중한 기록물 자료가 된다. 그리고 시간의 경과에 따라 후일에는 국가적 차원에서 의미를 갖는 역사적, 문화적 자료로서 가치도 함께 지니게 될 것이다. 그러므로 대학기록을 관리한다는 것은 대학의 역사적 정체성을 확보하고, 행정의 효율성을 높이며, 대학의 민주적 운영에 기여하는 것이다. 대학기록관의 기능은 크게 세 가지로 나누어 볼 수 있다. 첫째, 대학기록관은 대학 역사기록물의 수집과 편찬을 위한 기능을 한다. 둘째, 대학기록관은 행정의 효율화 기능을 한다. 대학의 행정기록물이란 대학의 부서 및 구성원이 공무의 수행과정에 생산․수취하는 왕복문서와 각종 서류, 도면, 인쇄물, 전자문서, 사진, 시청각자료 등 일차적인 자료를 말한다. 셋째, 주제 및 지역관련 기록물의 보존․연구 기능을 한다. 이는 학술적․문화적으로 가치 있는 기록물을 수집하고, 이를 필요로 하는 교내외 연구자와 일반인에게 제공하는 것이다. 그리고 대학과 직접적인 관련을 가진 구성원들에게만 해당하는 것이 아니라, 일반인들도 문화기관으로써 대학이 수집․보존한 주제 및 지역과 관련한 기록물에 대해 이해하고, 공감할 수 있게 한다. 대학기록관이 수행하는 서비스 활동 중에서 전시활동은 매우 적극적인 방식이다. 기록물을 이용하고자 하는 사람이 해당 기록관에 방문하는 것을 기다리는 것이 아니라, 소장하고 있는 기록물에 대하여 전시회 등을 통하여 홍보함으로써, 기록관 및 기록관리에 대한 대중적 인지도를 높이고 기록물의 이용을 촉진시키는 것이다. 이러한 전시활동은 전시되는 기록물이 지닌 역사적, 증거적 가치를 이용자에게 전달하고 지나간 역사에 관하여 새로운 인식과 역사․문화적 정체성을 강화시키는 역할을 한다. 정체성은 대학의 ‘역사’와 ‘기억’에서 생겨나는 것이며, ‘기억’의 보고인 기록관은 바로 대학의 정체성을 확립하는 데 결정적인 기여를 할 수 있는 곳이다. 우리나라는 1999년 기록물관리법 제정 이후 외적으로 보면 기록관의 숫자나 규모가 증가하고 있으나 내적으로는 소속기관과 대중사회의 인식 부족으로 인하여 기록관리 업무가 쉽게 정착되지 못하고 있다. 기록관의 존재를 알고 있는 대중은 극히 일부에 지나지 않으며 기록관에 대한 지지도와 지원은 박물관이나 도서관에 비교할 수 없을 정도로 미비하다. 이에 본 연구에서는 대학기록관의 전시활동이 대학의 구성원과 지역 사회에 어떻게 인식되고, 문화․역사적으로 어떻게 작용하는지, 이를 강화시킬 수 있는 방안은 무엇인지에 대해 연구하였다. 이를 위해 국내․외 대학기록관의 온․오프라인 전시사례를 분석하였다. 분석 결과 우리나라의 대학기록관이 전시활동을 통해 문화와 역사 정체성을 강화하기 위해서는 먼저 타 기관과의 협력이 필요하고 전시프로그램 구성을 다양화해야 한다. 그리고 홈페이지 구축 및 온라인 전시기능 강화 등이 개선되어야 한다. 마지막으로 대학기록관의 노력과 함께 대학구성원, 지역사회주민들의 지속적인 관심과 참여가 필요할 것이다. University archives as general public institution naturally manage administration record created during the operation of school and also can manage not only the personal record about professors, employees and students, members of a university, but also the record about alumni and alumnae, parents of students and local residents. Especially the data created by a university among many values and utilities of documentaries of a university will become precious documentaries possible to check the identity of a university as historical evidence by the flow of time. And it will have the historical and cultural value having national meaning by the passage of time in future. Therefore to manage the documentaries of a university is to secure the historical identity of a university, to increase efficiency of administration and to contribute to democratic operating of a university. Functions of university archives can be divided into three kinds. The first, university archives work to collect and compile the historical documentaries of a university. The second, university archives work for ministration to be efficiency. Administration documentaries of a university is the primary data created and collected by the process of official business of a department or a member of a university such a return documentary, various documents, a drawing, prints, an e-document, a picture, audio-visual materials and others. The third, it works to preserve and research subjects and local documentaries. It is to collect valuable academic and cultural documentaries and to present those to researchers in a university and the public who need them. And it makes not only members directly related with a university but also the public can understand and sympathize documentaries about subjects and local collected and preserved by a university as a cultural institution. An exhibition among the services of university archives is a very positive way. It is not to wait until a person who want to use documentaries visits to the archives, to promote documentaries they have through an exhibition. Accordingly it increase public awareness about the archive and the management of records and hasten the use of documentaries. This exhibition delivers historical and evidential values of exhibited documentaries to user, and works to strengthen new recognition about history and historical and cultural identity. Identity is created by the ‘history’ and ‘memories’ of a university. And the archives as a treasure house of ‘memories’ can contribute to establish the identity of a university. Externally archives of our country increased since records management law is enacted in 1999, but internally records management couldn’t settle down easily because of lack of recognition of related agencies and mass society. Only few of public know about archives and the support or approval toward archives is not enough compared to a museum or a library. So I studied about how to recognize an exhibition of university archives by a member of university and local society and how to strengthen it, in this study. For this, I analyzed the case of on-line or off-line exhibitions of domestic and foreign university archives. By the result of analysis, niversity archives in our country need to cooperate with other agenciesin order to strengthen a historical and cultural identity through an exhibition and to diversify the organization of program. And they need to improve such building web page and an on-line exhibition. For the last, they need continuous interest and participation from members of a university and local society residents including efforts of themselves.

《조선통신사에 관한 기록》의 활용 방안 연구

박하근 韓國外國語大學校 大學院 2020 국내석사

공공 전자기록의 생애주기 전반에 걸친 관리 비용 모형에 대한 연구

현문수 韓國外國語大學校 大學院 2012 국내박사

본 연구의 목적은 기록관리기관이 공공 전자기록의 생애주기 전체에 걸친 관리 책무를 다하는데 소요될 비용을 예측해 산정하기 위한 모형을 개발하는 데에 있다. 이를 위해 공공 전자기록관리에 필요한 활동을 분석하고 이를 기반으로 비용 요소를 설계하였다. 실제 기록관리기관에서 수집한 데이터를 이에 대입해 적용하며 비용 계산에 영향을 미칠 것으로 예상되는 요인을 확인하였다. 설계한 비용 요소와 요인, 적용 사례 등을 종합하여 기록관리기관의 정책 결정에 활용할 수 있는 공공 전자기록의 관리 비용 모형을 제안하였다. The study aims to propose a lifecycle cost model for electronic records & archives management. In order to it, the study identified cost elements based on analysing public records & archives management activities, and proposed cost factors for management by applying data gathered from records centers & archives. The study employed various methods: desk research, activity analysis, a cost information survey and interviews with experts in digital preservation and records/archival management. Desk research presented that a standard approach to identifying costs of digital preservation is to break down the lifecycle of digital object into process based on workflow, called activity-based costing. As the study also adopted the approach, the goal was to build the lifecycle cost model, based on breaking down activities of electronic records & archives management in public standards of Korean government and functions of digital preservation in OAIS Reference Model, Planets and TRAC. Determining activities that can be mapped cost elements, those were allocated in 6 lifecycle areas. Based on these, an activity framework for electronic records and archival management in 3 stages(producer, records center, archives) has been established, then cost elements have identified. Applying Statistical and cost data gathered from the survey to cost elements, the study has defined likely cost factors and cost sources. Interview with experts in digital preservation and professionals involved in records & archival management in order to verify the process of developing the cost model and the model proposed itself. Putting them all together the Cost Model for Management & Preservation of Electronic Records(CoMMPER) was proposed. The model defined 23 cost elements in 6 areas(Creation, Ingest, Storage, Preservation, Access, Disposition). Cost factors and sub-costing formula were attached to each cost elements. The study made the first step to the cost studies in electronic records management in Korea. It is expected to update the CoMMPER model and conduct further studies. Redefining activities of electronic records management and conducting case studies continuously based on the model is further required.