호텔정보시스템의 EDP내부통제와 사용자 만족과의 관계 연구

다국어 초록 (Multilingual Abstract)

The purpose of this study is to understand the critical role of the hotel information system`s EDP(electronic data processing) internal control in the hotel industry. This study examines the relationships of the hotel information system`s internal control with that of user satisfactions. This study sets out the research model of influencing factors and the performance of the hotel information system through theoretical studies based on Management Information Systems, and then empirically tests hypotheses related to the model. The model was tested by multiple regression analysis using SPSS10.0 and SEM(structural equation modeling) using Amos4.01 on a sample of 583 respondents who have worked with the hotel information system in a hotel environment. The major results of this study are as follows: First, general control and application control have statistically significant influences on EDP internal control. Second, EDP internal control does not have a statistically significant influences on user satisfaction. The study`s findings also indicate that Kim Eung-Jun`s model is not consistent with the results of this project. Based on the results of the study, EDP internal control indirectly effects on user satisfactions. Consequently, the more investment in EDP internal control and hotel information system the greater the user satisfaction of the hotel information system. Third, the EDP internal control and the hotel information system`s quality should be considered simultaneously to maintain the competitive powers in the struggling circumstances for existence.