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      부정적 기대불일치시 소비자 귀인과 감정이 불만족 및 행동에 미치는 영향에 관한 연구 = 구매전 소비자 노력에 따른 상대적 영향력 비교

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      참고문헌 (Reference)

      1 유두련, ""수입가전제품에 대한 소비자 정보 탐색노력과 구매후 만족도에 관한 연구" 57 : 9-22, 1998

      2 김상희, ""소비자 후회와 실망에 관한 연구 -소비자 정보탐색노력과 부정적 기대불일치를 중심으로" 117-138, 2005

      3 Gilovich,, ""The Experience of Regret: What, When, and Why" 102 (102): 379-395, 1995

      4 채정숙, "정보탐색노력과 관련변수와의 관계에 관한 연구 소비자학 연구" 75-92, 1993

      5 박진영, "소비자불평행동에 관한 연구-불만족의 귀인을 중심으로-" 15-30, 1990

      6 Dan, "and Affective Reactions to Suces and Failure Journal of Personality and Social Psy-" 1986

      7 McConel, Alen R.,, "What If I Find It Cheaper Someplace Else?: Role of Prefactual Thinking and Anticipated Regret in Consumer Behavior" 17 (17): 281-298, 2000

      8 Lazarus, "Thoughts on the Relations Betwen Emotion and Cognition" 1019-1024, 1982

      9 Daniel, "The 부정적 기대불일치시 소비자 귀인과 감정이 불만족 및 행동에 미치는 영향에 관한 연구 구매전 소비자 노력에 따른 상대적 영향력 비교경영학연구 제35권 제5호 2006년 10월 지우세요1523Psychology of Preferences" Kahneman 136-142, 1982

      10 Miler, D. T., "The social psychology of counterfactual thinking" Mahwah, NJ: Erlbaum. 305-331, 1995

      1 유두련, ""수입가전제품에 대한 소비자 정보 탐색노력과 구매후 만족도에 관한 연구" 57 : 9-22, 1998

      2 김상희, ""소비자 후회와 실망에 관한 연구 -소비자 정보탐색노력과 부정적 기대불일치를 중심으로" 117-138, 2005

      3 Gilovich,, ""The Experience of Regret: What, When, and Why" 102 (102): 379-395, 1995

      4 채정숙, "정보탐색노력과 관련변수와의 관계에 관한 연구 소비자학 연구" 75-92, 1993

      5 박진영, "소비자불평행동에 관한 연구-불만족의 귀인을 중심으로-" 15-30, 1990

      6 Dan, "and Affective Reactions to Suces and Failure Journal of Personality and Social Psy-" 1986

      7 McConel, Alen R.,, "What If I Find It Cheaper Someplace Else?: Role of Prefactual Thinking and Anticipated Regret in Consumer Behavior" 17 (17): 281-298, 2000

      8 Lazarus, "Thoughts on the Relations Betwen Emotion and Cognition" 1019-1024, 1982

      9 Daniel, "The 부정적 기대불일치시 소비자 귀인과 감정이 불만족 및 행동에 미치는 영향에 관한 연구 구매전 소비자 노력에 따른 상대적 영향력 비교경영학연구 제35권 제5호 2006년 10월 지우세요1523Psychology of Preferences" Kahneman 136-142, 1982

      10 Miler, D. T., "The social psychology of counterfactual thinking" Mahwah, NJ: Erlbaum. 305-331, 1995

      11 Howard, "The Theory of Buyer Behavior" Inc 1969

      12 Sedikides,, "The Self-Serving Bias in Relational" 1998

      13 Armor,, "The Influence of Anticipated Counterfactual Regret on Behavior" 17 (17): 345-368, 2000

      14 Simonson Itamar, "The Influence of Antici- pating Regret and Responsibility on Purchase Decisions Journal of Consumer Research" 105-118, 1992

      15 van Dijk,, "The Impact of Probability and Magnitude of Outcome on Disappointment and Elation" 69 (69): 277-284, 1997

      16 Zeelenberg, Marce,, "The Experience of Regret and Disapointment" 12 (12): 221-230, 1998

      17 Brucks, "The Efects of Product Class Knowledge on Information Search Behavior Journal of Consumer Research" 1-16, 1985

      18 Creyer, Elizabeth H., "The Development and Use of a Regret Experience Measure to Examine the Efects of Outcome Feedback on Regret and Subsequent Choice" 10 (10): 379-392, 1999

      19 Weiner, "The Cognition-Emotion Proces in Achievement-Related Contexts Journal of Personality and Social Psychology" 1211-1220, 1979

      20 Andrew, "T he Cognitive Structure of Emotions" Cambridge University Press 1988

      21 Sambandam, Rajan, "Switching Behavior in Automobile Markets: A Consideration-Sets Model," 23 (23): 57-65, 1995

      22 Rajan, "Switching Behavior in Automobile Markets Journal of the Academy of Marketing Science" 1174 57-1185 65, 1985

      23 Gendolla, Guido H. E., "Surprise and Motivation of Causal Search: How Are They Afected by Outcome Valence and Importance?," 25 (25): 327-349, 2002

      24 Schacter, "Social and Physiological Determinants of Emotional State" 379-399, 1962

      25 Bradley, "Self-Serving Biases in the Attribution Proces Journal of Personality and Social Psychology" 56-71, 1978

      26 Day, "Research Perspectives on Consumer Complaining Behavior Theore- tical developments in Marketing" in Charlrs Lamb and Patrick Dunne 211-215, 1980

      27 Nico H, "Relations Among Emotions Journal of Personality and Social Psy- chology" 212-228, 1989

      28 Tsiros, Michael, "Regret: A M o d e l o f I t s A n t e c e d e n t s a n d C o n - sequences in Consumer Decision Making," 26 : 401-417, 2000

      29 Bel, "Regret in Decision Making under Uncertainty" 961-981, 1982

      30 Taylor, Kimberly A, "Regret Theory Approach to Assessing Consumer Satisfaction" 8 (8): 229-238, 1997

      31 Marcel, "Reconsidering the Relation Between Regret and Re- sponsibility" 254-272,

      32 Folkes, "Recent Atribution Research in Consumer Behavior Journal of Consumer Research" 548-565, 1988

      33 Zeelenberg, Marcel, "On 김상희 1526 경영학연구 제35권 제5호 2006년 10월 Service Delivery That Might Have Been: Behavioral Responses to Disappointment and Regret" 86-97, 1999

      34 Lazarus, "On the Primacy of Cognition" 124-129, 1984

      35 Zeelenberg, Marcel,, "On Bad Decisions and Discon- firm e d E x p e c t a n c i e s : T h e P s y c h o l o g y o f Regret and Disapointment" 14 (14): 521-541, 2000

      36 van Dijk,, "Not Having What You Want versus Having What You Do Not Want: The Impact of Type of Negative Outcome on the Experience of Disap- pointment and Related Emotions," 13 (13): 129-148, 1999

      37 Richins, "Negative Word-of- Mouth by Dissatisfied Consumers Journal of Marketing" 68-78, 1983

      38 Newman, "Multivariate Analysis of Brand Loyalty for Major Household Apliance Journal of Marketing Research" 72-91, 1973

      39 Wyer, "Memory and Cognition in Its Social Context" 1989

      40 Susan B, "Journal of Personality and Social Psychology Commonly Named Emotions in Everyday Conversations" shima (shima): 378-386, 1984

      41 Inman, "Journal of Marketing Research" 423-428, 1994

      42 Westbrook, "Journal of Marketing Research" 303-312, 1979

      43 Tse, "Journal of Marketing Research" 204-212, 1988

      44 "Journal of Marketing" 93-107, 1988

      45 Cronin, "Journal of Mar- keting" 55-68, 1992

      46 Maute, "Journal of Ecomic Psychology" 219-247,

      47 Johnson, "Journal of Consumer Research" 542-550, 1984

      48 Urbany, "Journal of Consumer Research" 208-215, 1989

      49 van Dijk, Wilco W., "Investigating the Apraisal Patterns of R e g r e t a n d D i s a p o i n t m e n t" 26 (26): 321-331, 2002

      50 McFarland, "Impact of Causal Atributions on Affective Reactions to Success and Failure" 937-946, 1982

      51 Ricard A, "Exploring the Headwaters of the Prior Knowledge-Search Relationship inProceeding of Sumer Education Conference American Marketing Asociation" 1989

      52 Anderson, "Evaluating the Relationship Among Atitude Toward Busines Journal of Marketing Research" 394-400, 1979

      53 Machleit, Karen A., "Emotional Response and Shopping Satisfaction Moderating Effects of Shoper Atributions" 54 (54): 97-106, 2001

      54 Tsiros, Michael, "Efect of Regret on Post-choice Valuation The Case of More than Two A l t e r n a t i v e s" 76 : 48-69, 1998

      55 Dods, "Efect of Price and Store Information on Buyers' Journal of Marketing Research" 307-319, 1991

      56 Bel, "Disappointment in Decision Making Under Uncertainty" 1-27, 1985

      57 Graham, "Disapointment and Dynamic Inconsistency in Choice Under Uncertainty Review of Economic Studies" 271-282, 1986

      58 Folkes, "Consumer Reactions to Product Failure Journal of Consumer Research" 398-409, 1984

      59 Hastie, "Causes and Efects of Causal Attribution Journal of Personality and Social Psychology" 44-56, 1984

      60 Marcel, "Beyond Valence in Customer Dissatis- faction A Review and New Findings on Behavioral Responses to Regret and Disappointment in Failed Services Journal of Busines Research" 445-455,

      61 Coke Alan D. J.,, "Avoiding Future Regret in Purchase Timing Decisions" 27 : 447-459, 2001

      62 Weiner, Bernard, "Atributional Thoughts about Consumer Behavior" 27 (27): 382-387, 2000

      63 Roseman, Ira J.,, "Appraisal Determinants of Emotion: Constructing a More Acurate and Comprehensive Theory" 10 (10): 241-277, 1996

      64 Oliver, "An Investigation of the Interrelationship Between Consumer Advances in Consumer Research" 218-222, 1987

      65 Cardozo, "An Experimental Study of Consumer Efort Journal of Marketing Research" 244-249, 1965

      66 Srinivasan, "An Empirical Test of A Model of External Search for Automobiles" 233-242, 1991

      67 Weiner, "An Attribution Theory of Achievement Motivation and Emotion" 548-573, 1985

      68 Taylor, "An Assessment of the Relationship B e t w e n S e r v i c e Q u a l i t y a n d C u s t o m e r Satisfaction in the Formation of Con- 부정적 기대불일치시 소비자 귀인과 감정이 불만족 및 행동에 미치는 영향에 관한 연구 구매전 소비자 노력에 따른 상대적 영향력 비교경영학연구 제35권 제5호 2006년 10월 지우세요1525sumers’ Purchase Intentions Journal of Retailing" 163-178, 1994

      69 W e s t b r o k, "An Analysis of Shopper Disatis- faction for Major Household Appliances Journal of Marketing Research" 456-466, 1978

      70 Graham, "An Alternative Theory of Rational Choice Under Uncertainty" 805-824, 1982

      71 Hermann, A.,, "A R e g r e t T h e o r y A p r o a c h t o A s e s i n g Customer Satisfaction When Alternatives are Considered," 4 : 82-88, 1999

      72 and Richard Staelin, "A Model of Consumer Information Search Behavior for New Automobiles Journal of Consumer Research" 366-380, 1983

      73 Dan, "A Measure of How Individuals Perceive Causes Journal of Personality and Social Psychology" 1137-1145, 1982

      74 Maxham III, "A Longitudinal Study of Complaining Customers’ Evaluation of Multiple Service Failures and Recovery Eforts Journal of Marketing" 57-71,

      75 Labarbera, "A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction The Dynamic Aspect of the Cognitive Process" 393-404, 1983

      76 Inman, J. Jefrey,, "A Generalized Utility Model of Disapointment and Regret Effects on Post-Choice Valuation" 16 (16): 97-111, 1997

      77 Folkes, "A Field Study of Casual Inferences and Consumer Reaction The View from the Airport Journal of Consumer Research" 534-539, 1987

      78 New JerseyOliver, "A Cognitive Model of the Antecedents and Consequences ofSatisfaction Decisions Journal of Mar- keting Research" Prentice-Hal Inc 460-469, 1980

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