중국 기업 구성원의 감성지능, 심리적 주인의식, 일의 의미가 제언행동에 미치는 영향에 관한 연구: 직무열의의 매개효과를 중심으로 = A Study on the Influence of Emotional Intelligence, Psychological Ownership, and Meaning of Work on Voice Behavior of Chinese Company Members: Focusing on the Mediating Effect of Job Engagement

다국어 초록 (Multilingual Abstract)

With technological development and environmental changes, the resources owned by companies and organizations have been equalized, and the competitive advantage of existing resources has lost relative importance. In this way, companies and organizations must secure excellent talents to secure a continuous competitive advantage. However, in Chinese current human resource management method, the traditional way of simply exchanging goods and services is insufficient to induce voluntary commitment of members, and for those companies and organizations with limited resources, it is difficult to give employees a satisfactory allocation of resources. Therefore, this study aims to explore a method to enhance job enthusiasm that can lead to voluntary commitment of members.
As such, this study is to first verify whether the emotional intelligence, psychological ownership, and meaning of work of members of the organization affect job engagement. Next, it is intended to verify whether job engagement affects voice behavior. Finally, it is necessary to understand whether work enthusiasm has mediating effect among emotional intelligence, psychological ownership, meaning of work and voice behavior. Therefore, a self-report survey was conducted on members working in Chinese companies in this study, with a total of 395 copies of the collected questionnaire. SPSS V.22.0 and AMOS V.22.0 statistical software were used for empirical analysis, and other analysis techniques such as frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, correlation analysis, structural equation model and other analysis methods were also used.
The results of this study can be summarized as follows. First, emotional intelligence, psychological ownership, and the meaning of work have a positive (+) effect on job engagement. Second, job engagement has a positive (+) effect on voice behavior. Third, psychological ownership has a positive (+) effect on voice behavior. Fourth, job engagement has a mediating effect among emotional intelligence, psychological ownership, meaning of work and voice behavior.

참고문헌 (Reference)

1 권나경 ; 임선희, "호텔종사원의 감성지능과 직무열의가 업무성과에 미치는 영향" (사)한국조리학회 22 (22): 22-35, 2016

2 박수현 ; 이형룡, "호텔 직원의 직업소명의식과 심리적 주인의식, 직무열의 및 직무성과의 구조적 영향관계" 한국호텔외식관광경영학회 27 (27): 103-122, 2018

3 김희수 ; 이규태, "호텔 직원의 감성지능이 혁신행동에 미치는 영향: 자기효능감의 매개효과" 한국관광연구학회 29 (29): 91-103, 2015

4 이은주 ; 전재균, "항공사 승무원의 감정노동이 직무성과 및 이직의도에 미치는 영향 : 직무열의의 매개효과" 한국호텔외식관광경영학회 28 (28): 117-133, 2019

5 이랑 ; 김완석 ; 신강현, "직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할 - 콜센터 상담원을 대상으로 -" 한국산업및조직심리학회 19 (19): 573-596, 2006

6 진윤희 ; 김성종, "직무자율성이 혁신행동에 미치는 영향 -직무열의의 매개효과를 중심으로-" 한국콘텐츠학회 15 (15): 451-461, 2015

7 권상집, "임파워링 리더십이 직무열의와 개인 창의성에 미치는 영향: 심리적 주인의식의 매개효과" 한국기업교육학회 18 (18): 131-156, 2016

8 오동근, "일 가치감이 직무효과성에 미치는 영향" 한국산업및조직심리학회 17 (17): 375-399, 2004

9 신판섭, "신조어 감성사전 기반의 소셜미디어 감성분석 시스템" 한국컴퓨터정보학회 25 (25): 133-140, 2020

10 김희경 ; 신호철, "서번트 리더십이 직무열의에 미치는 영향: 긍정심리자본의 매개 및 조직정체성 강도의 조절 효과" 대한경영학회 32 (32): 421-443, 2019

11 전무경 ; 박지환, "상사의 임파워링 리더십, 직무열의, 부하의 창의적 행동 간의 관계에서 창의적 자기효능감의 조절된 매개효과" 한국인적자원개발학회 24 (24): 115-145, 2021

12 이창길 ; 김란수, "비영리조직에 있어서 조직효과성의 영향요인 연구: 개인적 요인과 조직적 요인의 차별화를 중심으로" 한국행정연구소 49 (49): 179-203, 2011

13 김지은 ; 김명옥, "비서직종사자의 심리적 주인의식이 직무열의에 미치는 영향: - 직업의식의 매개효과를 중심으로 -" 한국비서학회 25 (25): 185-208, 2016

14 송인숙 ; 권상집, "구성원의 소명의식이 직무열의 및 조직시민행동에 미치는 영향: 심리적 주인의식의 매개효과" 한국인적자원개발학회 25 (25): 59-78, 2022

15 박종민 ; 노현재 ; 정회근 ; 심덕섭, "감성지능이 직무행동에 미치는 영향에 관한 연구 : LMX 및 TMX의 매개효과" 한국인력개발학회 14 (14): 111-135, 2012

16 张光磊, "基于链式中介的非体面工作感知对员工工作投入的影响研究" 12 : 1790-1797, 2021

17 Wong, C. S., "Wong and law emotional intelligence scale" 3-11, 2002

18 Bakker, A., "Towards a model of work Engagement" Emerald Group Publishing Limited 13 (13): 1362-0436, 2008

19 Pierce, J. L., "Toward a theory of psychological ownership in organizations" 26 (26): 298-310, 2001

20 Fredrickson, B. L., "The role of positive emotions in positive psychology : The broaden-and-build theory of positive emotions" 56 (56): 218-226, 2001

21 Connolly, J. J., "The role of affectivity in job satisfaction : A meta-analysis" 29 (29): 265-281, 2000

22 Baron, R. M., "The moderator–mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations" 51 (51): 1173-1182, 1986

23 Schaufeli, W. B., "The measurement of engagement and burnout : A two sample confirmatory factor analytic approach" 3 : 71-92, 2002

24 Ravichandran, K., "The impact of emotional intelligence on employee work engagement behavior : An empirical study" 6 (6): 157-169, 2011

25 Van Dyne, L., "Psychological ownership and feelings of possession : Three field studies predicting employee attitudes and organizational citizenship behavior" 25 (25): 439-459, 2004

26 Avey, J. B., "Psychological capital : A positive resource for combating employee stress and turnover" 48 (48): 677-693, 2009

27 LePine, J. A., "Peer responses to low performers : An attributional model of helping in the context of groups" 26 (26): 67-84, 2001

28 Katz, D., "Organizations and the system concept" 80 : 480-498, 1978

29 Steger, M. F., "Measuring meaningful work : The work and meaning inventory(WAMI)" 20 (20): 322-337, 2012

30 Poulin, J., "Job satisfaction of social work supervisors and administrators" 19 (19): 35-49, 1996

31 Schaufeli, W. B., "Job demands, job resources, and their relationship with burnout and engagement : A multi-sample study" 25 (25): 293-315, 2004

32 Van Dyne, L., "Helping and voice extra-role behaviors : Evidence of construct and predictive validity" 41 (41): 108-119, 1998

33 Holland, P., "Employee voice, supervisor support, and engagement : The mediating role of trust" 56 (56): 915-929, 2017

34 Hackman, J. R., "A new strategy for job enrichment" 17 (17): 57-71, 1975

35 Salanova, M., "A cross-national study of work engagement as a mediator between job resources and proactive behaviour" 19 (19): 116-131, 2008