한 대학병원 진료의뢰센터를 이용한 개원의들의 기대요구도와 만족도

다국어 초록 (Multilingual Abstract)

This study aims to suggest some ways to improve referral center system and to revitalize referral centers by inquiring into expectation and satisfaction of private practitioners in Daejeon for a referral centers at an university hospital. From May 26 to July 7, 2008, a survey was conducted for private practitioners in Daejeon and the data for total 182 people were used in analysis. Major study results are as follows.
The main research results are as follows.
1. As a result of analyzing expectation, the average score was 3.30±0.37 out of 4.00. As a result of conducting factor analysis, 4 subordinate factors were abstracted and the factor related to referring showed 3.46±0.48, which was the highest among all other factors.
2. As a result of analyzing satisfaction, the average score was 3.33±0.48 out of 5.00. Satisfaction in the friendliness of the employees in referral center(3.81±0.80) was found to be the highest.
3. Analysis was conducted on correlation between expectation degrees, expectation for different subordinate factors and the factors in relation with satisfaction, As a result, in correlation coefficient of expectation and subordinate factors, it showed high amount of correlation in the order of factors related to referring, factors related to reply, factors related to the referred patients, and factors related to the return of patients. It was found that there was significant correlation between the subordinate factors but there were no significant correlations between expectation & satisfaction and expectation for different factors and satisfaction.
4. In order to find out the factors affecting the satisfaction of the surveyed people, a multiple regression analysis based on selection of stages. As a result, experience of returning and weight of reply were selected as significant variables affecting satisfaction
In conclusion, based on the result acquired from this study, studies on development of programs for improving the rate of reply and returning will be required in the following studies. In order to establish a system using internet service and homepage, it is considered that active support from hospital's management and systematic efforts are required. Also, by continuously checking the expectation of the private practitioners, efforts have to be exerted for improving the referral system as to strengthen relations and establishing trust.

목차 (Table of Contents)

• Ⅰ. 서론 1
• Ⅱ. 연구 방법 3
• 1. 조사 대상 및 기간 3
• 2. 조사 방법 3
• 3. 조사 내용 4
• 4. 자료처리 및 분석 6
• Ⅲ. 결과 8
• 1. 조사대상자의 일반적 특성 8
• 2. 조사대상자의 진료의뢰,진료회신,환자회송에 대한 인식 10
• 3. 조사대상자의 진료의뢰센터에 대한 기대요구도에 관한 요인분석 16
• 4. 조사대상자의 일반적 특성에 따른 기대요구도 18
• 5. 조사대상자의 진료의뢰센터에 대한 만족도 20
• 6. 조사대상자의 일반적 특성에 따른 만족도 21
• 7. 조사대상자의 진료의뢰,진료회신,환자회송에 따른 기대요구도와 만족도 24
• 8. 기대요구도 및 만족도와 관련요인들 간의 상관관계 28
• 9. 만족도에 영향을 미치는 요인 30
• Ⅳ. 고찰 31
• Ⅴ. 결론 37
• 참고문헌 39
• ABSTRACT 42