In this study, I aim to define the concept of conflicting information in multiple text systems and examine the theories related to its resolution, highlighting key areas for discussion. I begin by elaborating on the concept of conflicting information,...
In this study, I aim to define the concept of conflicting information in multiple text systems and examine the theories related to its resolution, highlighting key areas for discussion. I begin by elaborating on the concept of conflicting information, drawing from its dictionary definition and relevant academic theories, and distinguish it from related terms such as inconsistent information and misinformation. Although conflicting information has been widely discussed in the context of individual documents, I explore the differences between conflicting information in single texts and across multiple texts to clarify its unique characteristics in a multiple text setting.
One key reason for establishing a distinct concept of conflicting information is that existing multiple text studies tend to focus too heavily on restoring coherence lost due to conflicting information, without fully addressing the deeper complexities of the conflicts themselves. To address this, I propose a content-source integration (CSI) model, which emphasizes resolving conflicting information not only through integration but also through evaluation for decision-making. I also present a revised version of this model for comparative analysis and further discussion.