LMX의 질이 조직시민행동을 통해 구성원의 과업성과에 미치는 영향과 조직지원인식의 조절효과: 금융기업을 대상으로 = Effect of Quality of LMX on Members’ Task Performance through Organizational Citizenship Behavior and Moderating Effect of Perceived Organizational Support in Financial Companies

다국어 초록 (Multilingual Abstract)

The purpose of this study is to explain how perception about a leader and an organization influences members’ behavior and performance. LMX has positive effect on members’ extra role behavior such as organizational citizenship behavior (OCB) which includes OCB-individual(OCBI) and OCB-organization(OCBO); and enhances intra role behavior such as task performance (TP). In addition, both LMX which is positive perception about a leader and perceived organizational support (POS) which is positive perception about an organization enhances organizational performance. In financial companies, study shows LMX has positive effect on members’ TP; and OCBI/OCBO have mediate effect between LMX and TP. Furthermore POS has moderate effect between LMX and OCBI/OCBO. This result implicates how CEOs could lead members’ positive behavior and performance. CEO as a leader should tries to maintain positive relationship with members. Furthermore, CEO should equally supports members, since it would influence their satisfaction and performance.

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