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1 George, M., "What is Lean Six Sigma?" McGraw-Hill 2004
2 Shah, R., "Use of structural equation modeling in operation management research: Looking back and forward" 24 (24): 148-169, 2006
3 Handley, S. M., "Unlocking the business outsourcing process model" 27 (27): 344-361, 2009
4 Zu, X., "The evolving theory of quality management: The role of six sigma" 26 : 630-650, 2008
5 Eker, M., "The effect of competition, just in time and total quality management on the use of multiple performance measures: An empirical study" 10 (10): 35-72, 2008
6 Kaplan, R. S., "The balanced scorecard-measure that drive performance" 71-79, 1992
7 Kaplan, R. S., "The Strategyfocused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment" Harvard Business School Press 2001
8 Aberdeen Group, "The Lean Six Sigma Benchmark Report" 2006
9 Zadry, H. R., "The Integration of Total Quality Management (TQM) and Theory of Constraints (TOC) Implementation in Malaysian Automotive Suppliers" University Technology Malaysia 2005
10 On, C. C., "The Development and Application of Six Sigma Implementation Model for HK/China Manufacturing Companies" City University of Hong Kong 2006
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