승객보안업무 성과 개선과 서비스 수준 향상을 위한 업무 주체에 관한 연구 = A Study on Weight of the Factors for Improvement of Air Passenger Security Screening Performance and Service Quality

다국어 초록 (Multilingual Abstract)

The passenger security screening is a mandatory procedure for boarding the aircraft according to ICAO standard as well as national law of each country. The enhanced threat of terrorism have had the security procedure strengthened since 9/11 events. However the effectiveness of passenger screening is not satisfactory and the service level for passenger is getting worse because of tightened security measurements. This research studied the responsibility issue for the enhancement of the effectiveness and service quality in passenger security screening. The study concluded that a desirable responsibility assignment for passenger screening is to the airport authority at normal time and to the government authority at the time of high threat.

참고문헌 (Reference)

1 "항공안전 및 보안에 관한 법률 시행령" 건설교통부 2004

2 "항공안전 및 보안에 관한 법률 시행규칙" 2002

3 "항공안전 및 보안에 관한 법률" 2002

4 "항공보안 업무 내부조사자료" 인천국제공항공사 2004

5 "항공보안 개념과 항공보안 활동" 항공진흥 제27호 한국항공진흥협회 2002

6 "The use of integrated assessment methods in Dutch water management: a comparison of cost-benefit and multi-criteria analysis"

7 "The Management of Aviation Security" 1991

8 "Security Manual for Safeguarding Civil Aviation Against Acts of Unlawful Interference," 2002b

9 "Screening Responsibility Survey" International Air Transport Association, 2004

10 "Review of Aviation Security Organization" National Chiao Tung University, Taiwan 73-84, 2003

11 "Facilitation and Simplying Passenger Travel" 2003

12 "Expert Choice, Inc, Expert Choice software and manual. Elsworth Ave"

13 "Clear Chain of Command 항공산업정책연구" 한국항 공대학교 2004

14 "Aviation Security: Challenges and Opportunities" The New Challenge of International Transportation Security, edited by Lawrence W. Lan, Institute of Traffic and Transportation," National Chiao Tung University 85-92, 2003

15 "Aviation Security Training Package / Supervisor" ICAO Montreal.

16 "Annex 17 (Security) to International Convention on Civil Aviation" seventh edition -17, 2002a

17 "Airline Management and Strategies for the 21st Century" Cass Publications.

18 "A Blue Print for Aviation Security" The New Challenge of International Transportation Security, edited by Lawrence W. Lan," National Chiao Tung University 215-222, 2003

19 "1990.How to Make a Decision the Analytic Hierarchy Process. European Journal of Operational Research 48" 9-26,

20 "1989. The Analysis of Preferences in Complex Environmental Judgements a Focus on the Analytic Hierarchy Process. Journal of Environmental Management 28"

21 "1977. A Scaling Method for Priorities in Hierarchical Structures. Journal of Mathematical Psychology 15"

22 ")Who is the screening boss? - Does it really matter?"" 2004