Improvisational Intensive Problem-Solving Capability: The Case of Hyundai Motor’s New Car Projects

다국어 초록 (Multilingual Abstract)

This paper attempts to explore how Korean companies have been able to build organizational capabilities over the course of rapid growth, using Hyundai Motor’s new car projects as a case study. Hyundai has compensated for a lack of capability in the product design phase by improving the pilot production stage. Key to this is an intensive problemsolving capability that revolves around a pilot center established in 2003. Through the centralized pilot center, Hyundai has strengthened its ability to solve problems based on vertical information processing in the pre-production phase. With pressure to solve problems within a set period of time, engineers participate in problem-solving. Intuitive judgment is more important than routine skill when it comes to troubleshooting. This process of developing new cars, which includes elements of improvisation, illustrates that Hyundai's organizational capability has been shaped in a non-cumulative fashion rather than a step-by-step method of routine cumulative evolution.

참고문헌 (Reference)

1 조형제 ; 정준호, "현대자동차 엔지니어의 숙련 성격과 조직역량 변화: 생산기술과 공정기술의 관계를 중심으로" 한국산업노동학회 28 (28): 201-232, 2022

2 조형제 ; 오재훤, "도요타자동차와 현대자동차의 지식 이전 비교:미국시장 ‘전용 신차’의 파일럿 생산을 중심으로" 한국산업노동학회 26 (26): 149-178, 2020

3 Sundstrom, Eric, "Work Teams : Applications and Effectiveness" 45 (45): 120-133, 1990

4 Helfat, Constance E, "Untangling Dynamic and Operational Capabilities : Strategy for the(N)ever-Changing World" 32 (32): 1243-1250, 2011

5 Inan, G. Gurkan, "Understanding Organizational Capabilities and Dynamic Capabilities in the Context of Micro Enterprises : A Research Agenda" 210 : 310-319, 2015

6 Winter, Sidney G., "Understanding Dynamic Capabilities" 24 (24): 991-995, 2003

7 Sobek, Durward K., "Toyota’s Principles of Set-Based Concurrent Engineering" 40 (40): 67-83, 1999

8 Levy, Brian, "The Strategic Orientations of Firms and the Performance of Korea and Taiwan in Frontier Industries: Lessons from Comparative Case Studies of Keyboard and Personal Computer Assembly" 19 (19): 363-374, 1991

9 Womack, J. P., "The Machine That Changed the World" Rawson Associates 1990

10 Helfat, Constance E, "The Dynamic Resource-based View : Capability Lifecycles" 24 (24): 997-1010, 2003

11 Lee, Keun, "Technological Regimes, Catching-up and Leapfrogging: Findings from the Korean Industries" 30 (30): 459-483, 2001

12 Fujimoto, Takahiro, "Seisanmanejimentonyuumon"

13 Lee, Keun, "Schumpeterian Analysis of Economic Catch-up: Knowledge, Pathcreation, and the Middle-Income Trap" Cambridge University Press 2013

14 Whitney, Daniel E., "Production Engineering as System Integrator? A Research Note based on a Study of Door Engineering and Assembly at Toyota Motor Corporation" University of Tokyo 2007

15 Clark, Kim B, "Product Development Performance : Strategy, Organization, and Management in the World Auto Industry" Harvard Business School Press 1991

16 Miner, Anne S., "Organizational Improvisation and Learning : A Field Study" 46 (46): 304-337, 2001

17 Salah, Hisham, "Organizational Capabilities"

18 Cunha, Miguel Pina e, "Order and Disorder in Product Innovation Models" 12 (12): 174-187, 2003

19 Ciborra, Claudio U., "Notes on Improvisation and Time in Organizations" 9 (9): 77-94, 1999

20 Kamoche, Ken, "Minimal Structures : from Jazz Improvisation to Product Innovation" 22 (22): 733-764, 2001

21 Hattori, T, "Kaihatsunokeizaishakaigaku: Kankokunokeizaihattento shakaihen’ you" Bunshindo Publishing Co 2005

22 Fujimoto, Takahiro, "Industrialization of Developing Countries: Analysis by Japanese Economics" National Graduate Institute of Policy Studies 1-10, 2006

23 Kim, Linsu, "Imitation to Innovation: The Dynamics of Korea’s Technological Learning" Harvard Business School Press 1997

24 Jo, Hyung Je, "Hyeondaejadongchaui giminhan saengsanbangsik:hangukjeong saengsanbangsigui tamgu" Hanul 2016

25 Hyundai Motor Company, "Hyeondaejadongcha 20nyeonsa"

26 Lee, Keun, "Gyeongjechugyeongnonui Jaechangjo" Orebook 2014

27 Adler, Paul S., "Flexibility Versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System" 10 (10): 43-68, 1999

28 Zollo, Maurizio, "Deliberate Learning and the Evolution of Dynamic Capabilities" 13 (13): 339-351, 2002

29 Kim, Linsu., "Crisis Construction and Organizational Learning : Capability Building in Catching-up at Hyundai Motor" 9 (9): 506-521, 1998

30 Gong, Yan, "Capabilities and Routines in New Organizations: Evidence from the Field"

31 Highsmith, Jim, "Agile Project Management : Creating Innovative Projects" Addison_Wesley 2004

32 Shibata, Hiromichi, "A Comparison of the Roles and Responsibilities of Manufacturing Engineers in Japan and the United States" 20 (20): 1896-1913, 2009