6시그마 성공요인이 직무만족과 품질성과에 미치는 영향

다국어 초록 (Multilingual Abstract)

This study is an empirical study on the relationships among success factors of six sigma(support of top management, education and training, performance-based reward, customer and quality focused thought), job satisfaction, and quality performance. In particular, mediating effect of job satisfaction on the relationship between success factors of six sigma and quality performance is empirically analysed to find causes and impacts among these variables. A survey was conducted on the employees working in ‘H’ company which is applying six sigma at Ulsan City. The survey questionnaires were sent to 300 people and 216 of them were returned. Data obtained was analyzed with SPSS 18.0. The study results are as follows: First, there were positive relationships between critical success factors of six sigma(except support of top management) and job satisfaction. Second, there was also a positive relationship between job satisfaction and quality performance. Third, there were also positive relationships between critical success factors of six sigma(except support of top management) and quality performance. Finally, job satisfaction were full mediating effects on the relationship between critical success factors of six sigma(education and training, performance-based reward) and quality performance. Critical success factors of six sigma(customer and quality focused thought) had a partial mediating effect on quality performance. On the other hand, support of top management had no mediating effect on quality performance.

목차 (Table of Contents)

• Abstract
• 1. 서론
• 2. 이론적 배경 및 가설설정
• 2.1 6시그마 성공요인과 직무만족
• 2.2 6시그마 성공요인과 품질성과
• 2.3 직무만족과 품질성과
• 2.4 직무만족의 매개효과
• 2.5 연구모형
• 3. 연구방법 및 분석결과
• 3.1 표본 및 자료수집방법
• 3.2 변수의 조작적 정의 및 측정
• 4. 실증분석
• 4.1 신뢰성 및 타당성 분석
• 4.3 상관분석
• 4.4 가설검증
• 5. 토의 및 결론
• 6. References

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