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      Influence of Service Quality on Customer Satisfaction and Intention to Revisit = A case study of Chinese visitors utilizing Korean guesthouses

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      https://www.riss.kr/link?id=A103542459

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      목차 (Table of Contents)

      • Abstract
      • I. Introduction
      • II. Literature Review
      • III. Methodology
      • IV. Results
      • Abstract
      • I. Introduction
      • II. Literature Review
      • III. Methodology
      • IV. Results
      • V. Conclusion
      • References
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      참고문헌 (Reference)

      1 조세영, "외국인 관광 게스트하우스의 입지 특성: 서울시 마포구를 사례로" 한국지리학회 2 (2): 183-197, 2013

      2 조방현, "골프연습장 이용자의 서비스 만족이 재구매에 미치는 영향" 한국체육학회 43 (43): 179-188, 2004

      3 Sheth, J. N., "Why we buy what we buy : A theory of consumption values" 22 (22): 159-170, 1991

      4 Lewis, R. C., "The marketing aspects of service quality" 65 (65): 99-107, 1983

      5 Teas, R. K., "The effects of extrinsic product cues on consumers’ perceptions of quality, sacrifice, and value" 28 (28): 278-290, 2000

      6 Holbrook, M. B., "The Nature of Customer Value: An Axiology of Services in the Consumption Experience in Service Quality: New Directions in Theory and Practice" Sage Publications 21-71, 1994

      7 Li, X., "Service is power: exploring service quality in Hotel's business, Yunnan, China" 5 (5): 35-48, 2012

      8 Oliver, R., "Satisfaction: A Behavioral Perspective on the Consumer" McGraw-Hill 1997

      9 Parasuraman, A., "SERVQUAL: A Multiple0Item Scale for Measuring Consumer Perceptions of Service Quality" (Spring) : 12-40, 1988

      10 Vogt, W. P., "SAGE Quantitative Research Methods" Sage 2011

      1 조세영, "외국인 관광 게스트하우스의 입지 특성: 서울시 마포구를 사례로" 한국지리학회 2 (2): 183-197, 2013

      2 조방현, "골프연습장 이용자의 서비스 만족이 재구매에 미치는 영향" 한국체육학회 43 (43): 179-188, 2004

      3 Sheth, J. N., "Why we buy what we buy : A theory of consumption values" 22 (22): 159-170, 1991

      4 Lewis, R. C., "The marketing aspects of service quality" 65 (65): 99-107, 1983

      5 Teas, R. K., "The effects of extrinsic product cues on consumers’ perceptions of quality, sacrifice, and value" 28 (28): 278-290, 2000

      6 Holbrook, M. B., "The Nature of Customer Value: An Axiology of Services in the Consumption Experience in Service Quality: New Directions in Theory and Practice" Sage Publications 21-71, 1994

      7 Li, X., "Service is power: exploring service quality in Hotel's business, Yunnan, China" 5 (5): 35-48, 2012

      8 Oliver, R., "Satisfaction: A Behavioral Perspective on the Consumer" McGraw-Hill 1997

      9 Parasuraman, A., "SERVQUAL: A Multiple0Item Scale for Measuring Consumer Perceptions of Service Quality" (Spring) : 12-40, 1988

      10 Vogt, W. P., "SAGE Quantitative Research Methods" Sage 2011

      11 Garvin, D. A., "Quality on the line" 61 (61): 64-75, 1983

      12 Chen, T. Y., "Price, brand cues, and banking customer value" 23 (23): 273-291, 2005

      13 Patterson, P. G., "Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination" 8 (8): 414-434, 1997

      14 Bou-Llusar, J. C., "Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions" 12 (12): 719-734, 2001

      15 Omar, N., "Investigating the structural relationship between loyalty program service quality, satisfaction and loyalty for retail loyalty programs : evidence from Malaysia" 17 (17): 33-50, 2013

      16 Brown, T. J., "Improving the measurement of service quality" 69 (69): 127-139, 1993

      17 Wang, E. S. T., "Impact of multiple perceived value on consumers'brand preference and purchase intention : a case of snack foods" 16 (16): 386-397, 2010

      18 Gross, I., "Evolution in customer value: the gross perspective, Customer value: moving forward–back to basics" ISBM 1997

      19 Woodruff, R. B., "Customer value : The next source for competitive edge" 25 (25): 139-153, 1997

      20 McDougall, G. H., "Customer satisfaction with services : putting perceived value into the equation" 14 (14): 392-410, 2000

      21 Wang, Y., "Cultural perspectives : Chinese perceptions of UK hotel service quality, International Journal of Culture" 2 (2): 312-329, 2008

      22 Zeithaml, V. A, "Consumer perceptions of price, quality and value : A means – end model and synthesis of evidence" 52 (52): 2-22, 1988

      23 Sweeney, J., "Consumer perceived value : The development of a multiple item scale" 77 (77): 203-220, 2001

      24 Valdani, E., "Cliente & Service Management" Egea 2009

      25 Jo, W., "Behavioral intentions of international visitors to the Korean hanok guest houses : Quality, value and satisfaction" 47 : 83-86, 2014

      26 Cronin, J. J., "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments" 76 (76): 193-218, 2000

      27 Briggs, S., "Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector" 28 (28): 1006-1019, 2007

      28 Grönroos, C., "An applied service marketing theory" 16 (16): 30-41, 1982

      29 Kumar, B., "An Assessment of Service Quality of Hotel Industry" 4 (4): 13-30, 2011

      30 Holbrook, M. B., "Age, sex, and attitude toward the past as predictors of consumers’ aesthetic tastes for cultural products" 31 : 412-422, 1994

      31 Park, E. J., "A structural model of fashion-oriented impulse buying behavior" 10 (10): 433-446, 2006

      32 Erto, P., "A probabilistic approach to measure hotel service quality" 13 (13): 165-174, 2002

      33 Bolton, R. N., "A longitudinal analysis of the impact of service changes on customer attitudes" 55 (55): 1-9, 1991

      34 Larsen, D., "A guide map to the terrain of gift value" 18 (18): 889-906, 2001

      35 Parasuraman A, "A Conceptual Model of Service Quality and Its Implications for Future Research" 49 : 41-50, 1985

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2013-05-14 학술지명변경 한글명 : 관광·레저연구 -> 관광레저연구 KCI등재
      2013-05-14 학회명변경 한글명 : 한국관광.레저학회 -> (사)한국관광레저학회 KCI등재
      2013-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2010-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2008-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2005-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2004-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2002-01-01 평가 등재후보학술지 선정 (신규평가) KCI등재후보
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      학술지 인용정보

      학술지 인용정보
      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 1.51 1.51 1.63
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      1.77 1.72 1.845 0.36
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