팀 내 과업갈등이 팀 성과에 미치는 영향: 관계갈등과 절차공정성 풍토의 역할 = The Effects of Task Conflict on Team Performance: The Roles of Relationship Conflict and Procedural Justice Climate

다국어 초록 (Multilingual Abstract)

The purpose of the present study is to examine contextual conditions on which team task conflict can have positive effects on team performance. This study hypothesizes the 3-way interaction effects of task conflict, relationship conflict, and procedural justice climate on team performance. Specifically, the effects of team task conflict on team performance will be positive when team relationship conflict is low and procedural justice climate is high. In order to test the research hypothesis, the present study obtained survey data from 465 organizational employees of 83 work teams. The results of multiple regression analyses suggested that the 3-way interaction effects of task conflict, relationship conflict, and procedural justice climate on team performance were statistically significant. However, probing the interaction indicated that even when relationship conflict is low and procedural justice climate high, the effect of task conflict on team performance was not positive. The data suggested that the negative effect of task conflict on team performance was remarkably reduced on that condition.

국문 초록 (Abstract)

본 연구의 목적은 팀 구성원들 사이의 과업갈등이 팀 성과에 긍정적인 영향을 줄 수 있는 상황조건을 고찰하는 데 있다. 연구목적을 위해, 본 연구에서는 팀 성과에 대한 팀 과업갈등 및 관계갈등, 그리고 절차공정성 풍토의 삼원상호작용 효과에 대한 가설을 설정하였다. 보다 구체적으로, 팀 구성원들 사이에 관계갈등의 수준이 낮을 때 그리고 절차공정성 풍토의 수준이 높을 때, 팀 성과에 대한 과업 갈등의 부(-)적인 효과가 감소되고 정(+)적인 효과가 나타날 것으로 예측하였다. 83개 팀(465명)을 대상으로 설문자료를 구하여 다중회귀분석을 실시하였다. 과업갈등, 관계갈등, 그리고 절차공정성 풍토의 삼원 상호작용효과는 통계적으로 유의미하였지만, 그래프를 통한 사후분석은 예상과는 다르게 관계갈등이 낮고 절차공정성 풍토가 높은 조건에서 팀 성과에 미치는 과업갈등이 정(+)적인 효과는 나타나지 않았다. 다만, 다른 상황조건들과 비교할 때, 관계갈등이 낮고 절차공정성 풍토가 높을 때, 팀 성과에 미치는 과업갈등의 부(-)적인 효과가 크게 줄어드는 것을 관찰할 수 있었다.

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