지방공무원의 사회적 맥락요인, 조직지원인식 및 조직몰입 간의 관계 = The Relationships Between Social Context Variables, Perceived Organizational Support and Organizational Commitment in Local Servants

국문 초록 (Abstract)

사회교환관점에서 조직지원인식은 조직현장을 이해하는데 중요한 영향을 미치는 개념적 패러다임 중의 하나라고 할 수 있다. 이런 맥락에서 본 연구는 조직지원인식을 중심으로 사회적 맥락요인과 조직지원인식 및 조직몰입 간의 인과관계를 검증하는데 그 목적이 있다. 이를 위해 선행연구 결과를 토대로 가설을 설정하여 실증분석을 실시하였다. 297명의 울산광역시 관할하의 지방공무원들을 대상으로 분석한 결과 절차공정성과 리더-구성원 교환관계는 조직지원 인식에 긍정적인 영향을 미치는 반면 조직정치지각은 조직지원인식에 부정적인 영향을 미치는 것으로 나타났다. 또한 조직지원인식은 조직몰입과 유의한 정(+)의 관계를 가지며, 사회적 맥락요인과 조직몰입의 관계에 있어서 부분매개효과가 있는 것으로 확인되었다. 이러한 분석결과를 토대로 연구의 함의와 한계점 그리고 미래 연구방향을 제시하였다.

다국어 초록 (Multilingual Abstract)

In social exchange perspective perceived organizational support is one of the most important conceptual paradigms for comprehending organizational scene. The objective of this study is to examine the relationships among social context variables, perceived organizational support and organizational commitment. Sample data are gathered from 297 local servants in Ul-san area. Statistical methods are test through descriptive statistic, correlation and hierarchical multiple regression analyses. The results reveal that procedural justice and leader-member exchange are positively related to perceived organizational support and perception of organizational politics is negatively related to perceived organizational support. Moreover, perceived organizational support(POS) has a significant positive relationship with organizational commitment. Furthermore, POS is partially mediated associations of procedural justice, leader-member exchange, and perception of organizational politics with organizational commitment. Implications of the findings, limitations of the study and directions for future research are suggested.

목차 (Table of Contents)

• 국문요약
• Ⅰ. 서론
• Ⅱ. 이론적 배경 및 가설설정
• Ⅲ. 연구방법
• Ⅳ. 분석결과
• Ⅴ. 결론
• 참고문헌
• Abstract

참고문헌 (Reference)

1 김호정, "한국공무원과 기업체직원의 무사안일행태 비교" 30 (30): 53-70, 1996

2 김구, "지방정부에 있어서 조직정치의 지각이 직무태도와 직무성과에 미치는 영향에 관한 실증분석" 한국지방정부학회 6 (6): 77-96, 2002

3 백기복, "조직행동연구" 法文社 2000

4 김윤성, "조직지원인식의 선행요인과 결과요인에 관한 연구 :매개효과의 검증을 중심으로" 한국인사관리학회 27 (27): 2003

5 조규영, "조직지원인식(POS)의 선행요인과 결과요인에 관한 연구" 31 : 167-192, 2010

6 김대원, "조직지원인식 및 정서적 안녕감이 조직시민행동에 미치는 영향 분석 : Mediating regression model을 이용한 일선 관료들의 정서적 안녕감의 매개효과 분석" 한국지방행정연구원 24 (24): 93-120, 2010

7 김미선, "조직정치지각과 조직공정성이 조직시민행동, 직무긴장, 이직의도에 미치는 영향 및 조직지원인식의 매개효과" 영남대학교 대학원 2009

8 조상미, "조직요인과 이직의도와의 관계에 관한 탐색적 연구 - 조직공정성, 조직지원인식, 상사-부하교환관계를 중심으로 -" 한국인적자원관리학회 17 (17): 1-27, 2010

9 박희서, "조직내 사회적 교환관계에 대한 지방공무원의 인식이 조직시민행동에 미치는 영향 - 조직신뢰의 매개효과를 중심으로 -" 한국거버넌스학회 16 (16): 107-128, 2009

10 서재현, "조직공정성이 조직후원인식에 미치는 영향에 관한 연구" 29 : 451-472, 2000

11 이환성, "조직 공정성이 조직 효과성에 미치는 영향: 조직문화 및 업무특성의 조절효과를 중심으로" 한국지방정부학회 13 (13): 7-24, 2009

12 원숙연, "정부조직내에서 상관에 대한 부하의 신뢰: 상관의 개인적 특성과 관계적 특성을 중심으로" 9 (9): 137-163, 2000

13 성영태, "기초자치단체장의 리더십 유형이 공무원의 조직몰입에 미치는 영향: 대구광역시를 중심으로" 한국지방정부학회 12 (12): 263-282, 2008

14 류은영, "공․사 조직의 조직구조와 조직효과성간의 비교 연구 : 다차원적 조직몰입의 매개효과검증" 한국지방정부학회 16 (16): 437-468, 2012

15 김동환, "개인혁신행동의 선행요인으로서 조직공정성과 조직지원인식의 역할에 관한 연구" 한국인사관리학회 33 (33): 49-75, 2009

16 Murphy, S. K., "Understanding social loafing: The role of justice perceptions and exchange relationships" 56 (56): 61-84, 2003

17 McGee, G., "Two(or More?) Dimensions of Organizational Commitment:Reexamination of the Affects and Continuance Commitment Scales" 72 (72): 638-642, 1987

18 Wayne, S. J., "The role of fair treatment and rewards in perceptions of organizational support and leader-member exchange" 87 (87): 590-598, 2002

19 Epitropaki, O., "The impact of relational demography on the leader-member exchange and employee's work attitudes and well-being" 72 : 237-240, 1999

20 Gouldner, A. W., "The Norm of Reciprocity: A Preliminary Statement" 25 (25): 161-178, 1960

21 Erdogan, B., "Support from the top: Supervisors' perceived organizational support as a moderator of leader-member exchange to satisfaction and performance relationships" 92 : 321-330, 2007

22 Cropanzano, R., "Social exchange theory: An interdisciplinary review" 31 : 874-900, 2005

23 Settoon, R. P., "Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity" 81 : 219-227, 1996

24 Graen, G. B., "Relationship-based approach to leadership: Development of leader-member exchange(LMX) theory of leadership over 25 years: Developing a multi-level multi-domain perspective" 6 : 219-247, 1997

25 Cronpanzano, R., "Progress in organizational justice: tunneling through the amze. in International Review of Industrial and Organizational Psychology, In Robertson it" John Wiley & Sons 317-372, 1997

26 Folger, R., "Procedural justice: An integrative analysis of personnel systems, In Research in personnel and human resources management" JAI 141-183, 1985

27 Mintzberg, H., "Power in and around organization" Prentice-Hall 1983

28 Ferris, G. R., "Politics in organizations, In Impression management in the organization" Erlbaum 143-170, 1989

29 Parker, C., "Perceptions of organizational politics: An investigation of antecedents and consequences" 21 : 891-912, 1995

30 Kacmar, K. M., "Perceptions of organizational politics scale(POPS): Development and construct validation" 51 : 193-205, 1991

31 Ferris, G. R., "Perceptions of organizational politics" 18 (18): 93-116, 1992

32 Rhoades, L., "Perceived organizational support: A review of the literature" 87 : 698-714, 2002

33 Eisenberger, R., "Perceived organizational support, discretionary treatment and job satisfaction" 71 : 500-507, 1997

34 Aube, C., "Perceived organizational support and organizational commitment: The moderating effect of locus of control and work autonomy" 22 (22): 479-495, 2007

35 Wayne, S. J., "Perceived organizational support and leader-member exchange: A social exchange perspective" 40 : 82-111, 1997

36 Eisenberger, R., "Perceived organizational support" 71 (71): 500-507, 1986

37 Shore, L. M., "Perceived Organizational Support and Organizational Justice, In Organizational Politics, Justice, and Support:Managing Social Climate at Work" Quorum Press 149-164, 1995

38 Vigoda, E., "Organizational politicsm job attitudes, and work outcomes: Exploration and implications for the public sector" 57 : 326-347, 2000

39 Vigoda, E., "Organizational politicsm job attitudes, and work outcomes: Exploration and implications for the public sector" 57 : 326-347, 2000

40 Kacmar, K. M., "Organizational politics: The state of the field, links to related processes, and an agenda for future research, In Research in personnel and human resources management" JAI Press 1-39, 1999

41 Randall, M. L., "Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behavior" 20 (20): 159-174, 1999

42 Vigoda-Gadot, E., "Organizational politics and job outcomes: The moderating effects of trust and social support" 40 (40): 2829-2861, 2010

43 Judge, T. A., "Organizational Behavior" Pearson International Edition 2007

44 Zhang, Y., "Organizational Antecedents of Employee Perceived Organizational Support in China: a ground investigation" 23 (23): 422-446, 2012

45 Sorneson, G., "Model for incorporating social contex in health behavior interventions: Applications for cancer prevention for working-class, multiethnic populations" 37 : 188-197, 2003

46 Gerstner, C. R., "Meta-analytic review of leader-member exchange theory:Correlates and construct issues" 82 (82): 827-844, 1997

47 Richard, O. C., "Mentoring in supervisor-subordinate dyads: Antecedents, consequences and test of a mediation model of mentorship" 62 (62): 1110-1118, 2009

48 Bass, B. M., "Leadership and performance beyond expectations" Free Press 1985

49 Masterson, S. S., "Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships" 43 : 738-748, 2000

50 Russo, Silvia D., "How time and perceptions of social context shape employee absenteeism trajectories" 83 (83): 209-217, 2013

51 Lind, E. A., "Fairness heuristic theory: Justice judgements as pivotal cognitions in organizational relations, In Advances in organizational justice" Stanford University Press 56-88, 2001

52 Blau, P., "Exchange and Power in Social Life" Wiley 1964

53 Meyer, J. P., "Examination of the combined effects of work values and early work experiences on organizational commitment" 19 : 29-52, 1998

54 Folger, R., "Effect of procedural justice and distributive justice on reactions to pay raise decisions" 32 : 115-130, 1989

55 Moorman, R. H., "Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior" 41 : 351-357, 1998

56 McFarlin, D. B., "Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes" 35 : 626-637, 1992

57 Ambrose, M. L., "Are procedural justice and distributive justice conceptually distinct?, In Handbook of organizational justice" Lawrence Erlbaum Associates 59-84, 2005

58 Meyer, J. P., "Affective, continuance and normative commitment to the organization: A meta-analysis of antecedents, correlates and consequences" 61 : 20-52, 2002

59 Rhoades, L., "Affective commitment to the organization: The contribution of perceived organizational support" 86 : 825-836, 2001

60 Meyer, J. P., "A three-component conceptualization of organizational commitment" 1 : 61-89, 1991

61 Greenberg, J., "A taxonomy of organizational justice theories" 12 : 9-22, 1987

62 Harrris, R. B., "A Test of Competing Models of the Relationships among Perceptions of Organizational Politics, Perceived Organizational Support and Individual Outcomes" 147 (147): 631-655, 2007