연구논문 : 호텔 종사원의 서번트 리더십이 상사신뢰 조직신뢰 집단응집력에 미치는 영향에 관한 연구 = The Effects of Servant Leadership on Trust in Supervisor, Organizational Trust and Group Cohesiveness in Hotel Employee

다국어 초록 (Multilingual Abstract)

The This study is to shed light on the implications of human resource management to help enhance the management and competitiveness of a hotel corporation by finding out mediating effects of career commitment and organizational commitment on how the self-efficacy levels in a hotel employee correlate with career commitment, organizational commitment and job satisfaction. The study shows that the self-efficacy levels in a hotel employee have to do with the job satisfaction levels and there are mediating effects of career commitment and organizational commitment on how the self-efficacy levels in a hotel employee correlate with career commitment, organizational commitment and job satisfaction. With the help of this study, I hope that human resource directors will make a contribution to enhancing the productivity of a hotel corporation in the long term by developing an organization management system capable of improving organizational commitment and career commitment and preventing high turnover, absenteeism, deviance, slowdowns, tardiness and feelings of isolation among employees. It is important to recruit competent professional employees and train employees. However, high self-efficacy, organizational commitment, career commitment and job satisfaction of employees should also be prioritized.