高等學校 事務職員의 職務遂行과 役割 葛藤 및 役割模糊性과의 關係硏究

다국어 초록 (Multilingual Abstract)

This study aims at looking into the effect which the role-conflict and role-ambiguity have on high school business officers. In order to attain the aim, it is necessary to make an inquiry into the following concrete problems :
First, is there any difference of teaches perception regard to school business officers' role performance?
Second, is there any difference of perception among teaches in their role-conflict and role-ambiguity?
Third, is there any correlation between their role performance and role-conflict, role-ambiguity?
Fourth, what is the effect which their role-conflict, and role-ambiguity have on their role-performance?
With a view to resolving these problems, questionnaires wes distributed to 240 school business officers, three(selected at random) per school, of 80 public and private high schools in Pusan.
The questionnaires used for this paper are of two parts ; one is for analyzing the degree of their role-performance, the other for testing their role-conflict and role-ambiguity. The former is based on Booklets on General Affairs of Schools and Guidebooks for School Officers' Role-Performance, the latter on Rizzo, House and Lirtzman's Role Conflict and Role-Ambiguity Questionnaire modified and complemented to suit the conditions in Korea.
Statistical tests have given in order to find out how the degree of business officers' role-performance varies according to teachers trait variables. A correlation test was administered in order to analyze the correlation of school business officers' role-conflict, role-ambiguity and degree of role-performance. A regressional analysis has been done, with the analysis of the effect of mutual reaction based on role-conflict and role ambiguity as an independent variable, and role-performance as dependent variables.
The above-mentioned research has led to the following conclusions :
First, as for the role-performance of school business officers, the higher degree of efficiency is indicated in the performance of financial management than in that of facility management.
Second, the degree of efficiency of business administration increases in direct proportion to the length of their service, age and status, while the role-conflict and role-ambiguity increases remarkably in reverse proportion to them.
Third, there was a significant differences in business, financial and personnel management in accordance with business officers trait variables, while no significant differences are shown in facility-maintenance.
Fourth, business officers evaluate the degree of their own role-performance positively, but experiencing a lot of role-conflict and role-ambiguity.
Fifth, business officers are more highly aware of role-ambiguity than of role-conflict.
Sixth, business officers length of service, the status and age vailable have more effect on role-ambiguity than on role-conflict.
Seventh, business officers are most highly aware of role-conflict and role-ambiguity in the performance of financial management.
Eighth, there are close negative correlations between the degree of efficient role-performance and role-conflict and role-ambiguity. Role-conflict and role-ambiguity are becoming very important factors that have effect on the efficient role performance.

목차 (Table of Contents)

• 목차 = ⅰ
• Ⅰ. 緖論 = 1
• A. 硏究의 必要性 및 目的 = 1
• B. 硏究問題 = 2
• C. 用語의 定義 = 4
• D. 硏究의 制限點 = 5
• Ⅱ. 理論的 背景 = 6
• A. 學校組織에서의 事務職員의 位置 = 6
• B. 學校事務管理의 特性및 事務職員의 職務 = 12
• C. 學校事務職員의 職務行動要因 = 23
• D. 學校事務職員의 役割葛藤 및 役割模糊性 = 27
• Ⅲ. 硏究方法 및 節次 = 38
• A. 標集對象 = 38
• B. 道具 = 38
• C. 資料處理 = 40
• Ⅳ. 結果의 解釋 및 論議 = 42
• A. 事務職員의 職務遂行에 대한 變因別 知覺差 分析 = 42
• B. 事務職員의 役割葛藤 및 役割模糊性에 대한 知覺差 分析 = 46
• C. 事務職員의 職務遂行과 役割葛藤 및 役割模糊性과의 相關 = 50
• D. 事務職員의 役割葛藤 및 役割模糊性이 職務遂行에 미치는 影響 = 51
• Ⅴ. 要約 및 結論 = 57
• A. 要約 = 57
• B. 結論 = 60
• 參考文獻 = 62
• Abstract = 68
• 附錄 = 71