피해자가 가해자와 함께 있는 상황의 상호작용 — 간접적 도움 요청과 신호 — = Interaction in Situations Involving Perpetrator: Indirect Requests and Signals

다국어 초록 (Multilingual Abstract)

This paper examines the mutual cooperation between callers and call-takers in emergency calls made in unique situations where the caller cannot speak directly due to the presence of the perpetrator. Through conversation analysis, this study explores how indirect help requests are communicated and interpreted in such constrained interactions. The emergency call data from the National Police Agency, along with the agency’s best casebook and manual, were analyzed. The data showed that the caller deviated from the standardized emergency call structure from the first turn, disguising the call as a food delivery order or a conversation with a close acquaintance. The caller's turns were deviant, providing type-nonconforming answers or pausing repeatedly, but these actions functioned as signals to the call-taker, implicitly asking for help.
The call-taker, while acknowledging the caller's disguise, gradually refined the questions to secure the necessary information, and continued the interaction with questions that could be answered with a simple yes/no, except for location-related inquiries. This paper demonstrates that rescue can be achieved through implicit signals, even in situations where the caller and call-taker cannot directly interact. This suggests the need for further research in Korea, where the interaction in emergency calls has not received much attention.