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https://www.riss.kr/link?id=M11529568
Washington, DC : American Society of Association Executives, c2006
2006
영어
658.4/01 판사항(22)
9780880342728
0880342722
일반단행본
District of Columbia
7 measures of success : what remarkable associations do that others don't / [ASAE and The Center for Association Leadership].
xxii, 138 p. : ill. ; 24 cm.
Includes index.
A study of differences -- Setting the stage -- Commitment to purpose -- Measure 1: a customer service culture -- Measure 2: alignment of products and services with mission -- Commitment to analysis and feedback -- Measure 3: data-driven strategies -- Measure 4: dialogue and engagement -- Measure 5: CEO as a broker of ideas -- Commitment to action -- Measure 6: organizational adaptability -- Measure 7: alliance building -- Old saws and fresh cuts -- Appendix A: vital statistics -- Appendix B: financial comparisons -- Appendix C: research timeline and tools -- Appendix D: frequently asked questions -- Appendix E: how to measure the measures -- Appendix F: participating organizations -- Appendix G: donor acknowledgments.
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