공직자의 고충 경험과 부정적 직무행태의 관계: 고충 유형별 비교와 세대의 조절 효과 분석 = Do Grievances Lead to Negative Behaviors? : Types of Grievances and Effect of Generation

다국어 초록 (Multilingual Abstract)

While most of the grievances previously raised were related to personnel management, grievances arising from relationships with coworkers and managers have increased recently. In this context, this study verifies the theoretical argument that public officials' experience of grievances causes negative job behavior and classifies the types of grievances. The types of grievances are divided into systemic grievances(grievances regarding working conditions, workload and personnel regulations) and relationship grievances(grievances from relationships with members such as bullying, poor employee relation, and harassment and so on). Additionally, the generation effect was included as a moderator, because it was assumed that the pattern of grievances and the resulting behavior would vary by generation. The empirical analysis used survey data from 18,939 public officials belonging to central administrative agencies. Looking at the status of grievance experiences, 45.6% of respondents experienced grievances within the past 3 years, but only about 23% raised grievances to the organization and achieved resolution. In addition, although the level of experiencing relationship grievances was lower than systemic grievances, the rate of filing grievances and resolving grievances was relatively low. Second, although it was confirmed that public officials experiencing grievances attempted to leave the organization or became job neglect, there were some differences depending on the type of grievance. The direction of whether recognizing, raising, and resolving a grievance had an effect on attempts to leave was the same for both types of grievances, but its influence on job neglect did not appear in relationship grievances. Third, some moderating effects of the MZ generation were found. As attempts to leave the organization increase when experiencing grievances, the reinforcing effect of the MZ generation was found in both types of grievances. However, the relationship of grievance resolution and turnover intention(negative direction) is weakened by the the generation effect. This result only applies to systemic grievance. Therefore, it was confirmed that the relationship between public officials' experiences causing negative behavior may differ depending on the type of grievances and that the behavior of attempting to leave the organization may vary depending on the generation when experiencing grievances.