日本人の不満表明に対する韓国人学習者の返答 = A study on “Responses to complaints” at the Korean-Japanese contact situations: focusing on consciousness and behaviours of Korean learners of Japanese

다국어 초록 (Multilingual Abstract)

This study examines the features of “Responses to Complaints” at the Korean-Japanese contact situations. It focuses on consciousness and behaviors of Korean Learners of Japanese. The data was collected through two surveys; the ‘Discourse Completion Test’ and the ‘Japanese native speaker evaluation survey’. The results are as follows:
(1) Under the same situation, Korean learners of Japanese tend to feel more discomfort than Japanese. Korean learners of Japanese tend to feel more discomfort when they are receiving complaints from their peers rather than from elders.
(2) When responding to complaints, Korean Learners of Japanese tend to focus more on alleviating complaints than Japanese. On the contrary, Japanese tend to focus more on expressing their apologizing.
(3) Despite these differences in consciousness(attitudes), Japanese native speakers tend to evaluate positively the “Responses to Complaints” of Korean Learners of Japanese.
(4) After re-investigating the “Responses to Complaints” of Korean Learners of Japanese, I found that Irresponsibility, Excuses, and Imprudent remarks were the main reasons for negative evaluations. In addition, the inappropriate use of apologies and the misuse of the expression ‘- te ageru’ by the Korean Learners of Japanese were evaluated negatively by Japanese.
This study will be helpful to resolve mis-communication at the Korean-Japanese contact situations and contribute to deepen the mutual understanding between Korea and Japan.

목차 (Table of Contents)

• 1. はじめに
• 2. 先行研究
• 3. 考察データの概要
• 4. 分析及び考察
• 5. おわりに
• 参考文献
• Abstract