SNS에서의 사회적 관계, 신뢰, 정보수용성이 여행정보 공유의지에 미치는 영향 = The Impact of Social Ties, Trust, and Adoption on Intention in Sharing Travel Information on Social Network Sites

다국어 초록 (Multilingual Abstract)

This study aims to investigate the structural relationship among social ties, trust, adoption, and intention in sharing travel information in social network sites (SNS). Four hypotheses were developed based on social capital theory in order to examine the travel information sharing model, which emphasizes structural social capital - bonding and bridging social capital - on SNS. The hypotheses were tested with a sample of 448 travelers who had used SNS for trip plans or sharing travel information. Partial least square (PLS) path modeling was employed to analyze collected data. The results suggested that bonding social capital (strong ties) positively affected all four trust factors while bridging social capital (weak ties) positively affected three trust factors, with the exception of integrity. Only two trust factors, competence and predictability, positively affected information adoption and intention to share travel information on SNS. The theoretical and practical implications for social media marketing are discussed.

국문 초록 (Abstract)

온라인 사회적 관계 형성 및 상호 교류를 기반으로 하는 소셜 네트워크 사이트가 단순 사회교류뿐만 아니라 지식공유의 장으로 역할을 하고 있으며 여행의사결정에 있어서도 SNS의 역할은 상당히 중요하다. SNS상에서공유되는 정보의 특징들을 감안할 때 단순한 구전의도와 달리 지식공유 혹은 정보공유차원에서 바라볼 필요가 있다. 본 연구에서는 SNS상 사회적 관계의 구조적 특성을 고려하여 사용자의 여행정보공유모형을 제시하였다. 사회적 자본이론을 바탕으로 사회적 관계 구조의 결속적 사회자본(강한 연대)과 교량적 사회자본(약한 연대), 정보신뢰와 정보수용성, 정보공유의지와의 영향관계를 규명하고자 하였다. SNS를 통해 여행정보를 탐색하거나 공유한 경험이 있는 사용자를 대상으로 한 설문조사를 통해 분석한 결과, SNS의 결속적 사회자본(강한 연대)과 교량적 사회자본(약한 연대)이 모두 신뢰와 정보수용성을 통해 여행정보공유의지에 긍정적 영향을 미치는 것으로 나타났다. 정보공유에 있어 네 가지 차원으로 구성된 신뢰는 역량에 대한 신뢰와 기대치 충족에 대한 신뢰 두 요인만이 정보수용성과 정보공유의지에 긍정적으로 유의한 영향을 주는 것으로 밝혀졌다. 본 연구결과를 통해 SNS를 운영하는 관광기업 및 지자체가 SNS마케팅에 있어 어떤 점을 중요하게 생각해야하는가에 대한 시사점을 제시하였다.

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