MBTI Classification of Companies Using Online Reviews with Sentence-BERT

다국어 초록 (Multilingual Abstract)

This study aims to classify companies according to their organizational character types based on Myers-Briggs Type Indicator (MBTI). Different from survey-dependent methods which previous studies have relied on, we propose a novel method using text analytic technique, Sentence BERT. 1,329,264 reviews collected from an online company review website, Glassdoor, were analyzed to measure the organizational character of 1,241 companies. The first finding is that ENTJ, ENTP and ENFP were found to be the top-3 organizational character types and ENTJ occupies more than 34% among companies. Second, EJ type of behavioral temperament and NT type of decision-making temperament are dominant. Finally, companies belong to the same industry group tend to have similar organizational character. The research results can be used as a practical tool for companies in their organizational diagnosis and strategy development, and future studies can empirically analyze the impact of organizational character.

목차 (Table of Contents)

• Abstract
• Introduction
• Organizational Character
• Research Method
• Overall Process
• Company Review Collection
• Preference Extraction
• Review Embedding and Preference Embedding
• Vector Similarity Analysis
• Results
• Discussion
• Conclusions
• References